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By: Genesys     Published Date: Apr 25, 2013
Adopting a proactive approach to customer service has the potential to attract customers rather than losing them, to drive growth and innovation instead of hindering both.
Tags : customer service, cast study, change mangement, service, oriented, relationship management, customer interaction
     Genesys
By: Cox Communications     Published Date: Nov 10, 2014
The waiting room experience at your business can make or break customer service. Customers not only feel special when they wait in style, it’s good for business too. You can give your hotel, retail store, auto repair shop, or other service-oriented business a big boost by customizing your waiting room to feature free Wi-Fi, TV or technology workspace.
Tags : wi-fi, business advantages, workspace utilization, targeting content, cox
     Cox Communications
By: Cox Communications     Published Date: Nov 10, 2014
For any business that serves customers each day, a comfortable waiting room is essential. Service-oriented companies strive to provide all of the best amenities to guests, including coffee, bottled water, and free Wi-Fi. These amenities not only show a customer service-oriented attitude. They also serve to make the wait time more enjoyable by giving visitors something to do.
Tags : wi-fi, portability, sponsored messages, cox
     Cox Communications
By: MuleSoft     Published Date: Apr 13, 2016
This whitepaper proposes a new approach to integration - API-led connectivity - that extends traditional service oriented approaches to reflect today’s connectivity needs. We’ll outline the core of this approach and implementation challenges and discuss how IT leaders can realize this vision in their own organizations.
Tags : information technology, application integration, business management, best practices, business intelligence
     MuleSoft
By: MuleSoft     Published Date: Apr 13, 2016
Since it first emerged more than a decade ago, Service Oriented Architecture (SOA) has been both widely praised as a modern, agile approach to software development and infrastructure architecture as well as dismissed as a colossal waste of time and money. Missed expectations for many SOA projects led one analyst in 2009 to declare, “SOA is dead.” Far from being dead, however, service oriented architecture is in fact more relevant than ever.
Tags : service management, enterprise applications, best practices, business management, business strategy
     MuleSoft
By: IBM     Published Date: Nov 30, 2016
You’ve taken the first step and already know that a document- oriented database is the right database for your application. From here, you still have to decide where and how you’ll deploy the software and its associated infrastructure. These decisions lead to additional considerations around administrative overhead, technical support, open-source options, data sovereignty and security, and more. This paper aims to outline the deployment options available when you select IBM® Cloudant® as your JSON store.
Tags : ibm, cloud, cloudant managed service, cloudant local, apache couchdb
     IBM
By: IBM     Published Date: Jan 18, 2017
You’ve taken the first step and already know that a document- oriented database is the right database for your application. From here, you still have to decide where and how you’ll deploy the software and its associated infrastructure. These decisions lead to additional considerations around administrative overhead, technical support, open-source options, data sovereignty and security, and more. This paper aims to outline the deployment options available when you select IBM® Cloudant® as your JSON store.
Tags : ibm, cloud, analytics, cloudant managed service, cloudant local, apache couchdb, databases
     IBM
By: Red Hat     Published Date: Jan 02, 2018
Microservices architecture is a new architectural style for creating loosely coupled but autonomous services. Emerging trends in technology—such as DevOps, Platform-as-a-Service (PaaS), containers, and continuous integration and delivery (CI/CD) methods—let organizations create and manage these modular systems on an unprecedented scale that exceeds earlier approaches like service-oriented architecture (SOA). But organizations that refactor monolithic applications into microservices experience widely varying degrees of success. The key to using microservices effectively is a solid understanding of how and why organizations should use microservices to build applications.
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     Red Hat
By: TeamQuest     Published Date: Sep 05, 2014
TeamQuest Director of Market Development Dave Wagner and Chris Lynn, Safeway's Capacity Manager and Performance Analyst, cover the application of automatic, exception-oriented analytics to a wide variety of IT and business metrics in order to simultaneously optimize service performance and IT cost. Multiple conceptual approaches are shared, including pros and cons. Most of the presentation includes real examples by which Safeway has integrated performance, capacity, business, and power data into an automated optimization process spanning 1000s of servers and virtual servers and their applications.
Tags : automated analytics, automated optimization, it cost, power data
     TeamQuest
By: Epicor     Published Date: Aug 02, 2012
Distribution executives can no longer afford to view their IT department as merely a cost center. In today's competitive landscape, information technology represents a strategic, cost-saving, revenue-generating differentiator. Read this new brief and discover why IT continues to be a major business driver in this industry, supporting customer service, collaboration, decision-making and other aspects of modern distribution.
Tags : white paper, it success, strategies, service-oriented architecture, software as a service, web, virtualization
     Epicor
By: Progress Software     Published Date: Feb 03, 2010
Enterprises invest in packaged applications, development systems, testing, services oriented architectures, middleware and analytics to align process automation with business cycles. When IT is successful in this alignment, cycles accelerate and we see improvements in business flexibility that we now take for granted.
Tags : bpm, progress, cep, navigation systems, idc, middleware, analytics
     Progress Software
By: SAS     Published Date: Sep 19, 2018
We are offering this second edition resource as a business oriented, working guide to core data management practices. In this ebook you will find easy to digest resources on the value and importance of data preparation, data governance, data integration, data quality, data federation, streaming data, and master data management.
Tags : 
     SAS
By: Ariba     Published Date: Dec 02, 2010
Download the report today to get plans to help your organization during this growth-oriented, post-downturn recovery.
Tags : ariba, cpo, procurement, roi, spend management, it management, collaborative business commerce, saas
     Ariba
By: NetApp     Published Date: Sep 19, 2017
Solid-state arrays have matured beyond performance-oriented workloads, and the benefits are now compelling for primary storage plus old and new unexpected workloads. This Magic Quadrant will help IT leaders better understand SSA vendors' positioning in the market. Gain insights into the rapidly evolving market for solid-state arrays with the 2017 Gartner report. Discover vendor strengths and the criteria that must be met to be positioned in the leaders’ quadrant.
Tags : netapp, database performance, flash storage, data management, cost challenges, gartner, solid array
     NetApp
By: Juniper Networks     Published Date: Aug 08, 2017
Business evolution and technology advancements during the last decade have driven a sea change in the way data centers are funded, organized, and managed. Enterprises are now focusing on a profound digital transformation which is a continuous adjustment of technology management resources to deliver business results, guided by rapid review of desired outcomes related to end clients, resources, and budget constraints. These IT transitions are very much part of the competitive landscape, and executed correctly, they become competitive differentiators and enable bottom line growth. These outcomes are driving data centers to virtualization, service-oriented architectures, increased cybersecurity, “big data,” and “cloud,” to name a few of the key factors. This is completely rethinking and retooling the way enterprises handle the applications, data, security, and access that constitute their critical IT resources. In essence, cloud is the new IT.
Tags : 
     Juniper Networks
By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
Tags : professional, services, benchmark, report, productivity, organizations, pso
     WorkBook from Deltek
By: XpertHR     Published Date: Oct 23, 2017
Year after year, studies show that businesses with higher engagement also have higher performance, and vice versa. The goals of high engagement and high performance are not mutually exclusive; they are mutually dependent. A team of employees works at its optimum when management focuses on employee engagement while remaining performance oriented.
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     XpertHR
By: dinCloud     Published Date: Jun 19, 2018
Too often, the debate about IT is dominated by a narrow focus on near-term objectives: shrill cries claim that the business will stop (or fail) if a feature isn’t added to the ecommerce site, if the mobility platform isn’t improved, if the network and compute back end aren’t upgraded, if storage and database performance isn’t accelerated. Often, these changes are truly essential, and demand immediate attention. However, midmarket firms can’t assemble a meaningful strategy from point responses to near-term issues. Increasingly, midmarket enterprises are finding that continued operational success requires an “agile-cloud” – an agility-oriented, cloud-based IT strategy that addresses the three core changes faced by midmarket firms: the changing nature of business infrastructure, the accelerating pace of change in business, and the expanding scope of IT.
Tags : virtual, data, centers, services
     dinCloud
By: dinCloud     Published Date: Jun 19, 2018
Too often, the debate about IT is dominated by a narrow focus on near-term objectives: shrill cries claim that the business will stop (or fail) if a feature isn’t added to the ecommerce site, if the mobility platform isn’t improved, if the network and compute back end aren’t upgraded, if storage and database performance isn’t accelerated. Often, these changes are truly essential, and demand immediate attention. However, midmarket firms can’t assemble a meaningful strategy from point responses to near-term issues. Increasingly, midmarket enterprises are finding that continued operational success requires an “agile-cloud” – an agility-oriented, cloud-based IT strategy that addresses the three core changes faced by midmarket firms: the changing nature of business infrastructure, the accelerating pace of change in business, and the expanding scope of IT.
Tags : empowered, it< tech, ecommerce
     dinCloud
By: Oracle     Published Date: Oct 20, 2017
Virtually every business-oriented conversation Wikibon has with senior IT leaders includes a discussion of digital transformation. The relevance to this research is the increasing interdependency between organizations and the data they use, create, access, share and store. Digital means data and lots of it; and this data must be protected. The data requirements facing organizations today as a direct result of digital initiatives are unprecedented and require new approaches for protecting and enabling recovery for high value data assets. Governments around the world are trying to keep pace with the digital tsunami and new/evolving regulations will further pressure data protection and recovery requirements. For example, the EU’s General Data Protection Regulation (GDPR) states that organizations must take appropriate measures to ensure the ability to restore personal data “in a timely manner in the event of a physical or technical incident.” Beginning in May of 2018, penalties for non-co
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     Oracle
By: Zscaler     Published Date: Jun 19, 2019
You can’t impose controls on something you don’t own. And in today’s cloud- and mobile-oriented enterprise, no one truly owns the network. The Internet has become the one network that every corporate worker uses and that no corporate IT can control. The emergence of cloud, ubiquitous networks, smartphones and smart (or dumb) networked devices are wreaking havoc over the traditional command-and-control IT mode of operation. This shift is different from anything we’ve experienced before, because nobody owns the network.
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     Zscaler
By: BMC Software     Published Date: Jun 30, 2009
Batch Application Integration allows you to process critical transactions, such as payment authorizations, in real-time, and cue fulfillment (such as packaging and shipping) or other lower priority actions for batch processing. Learn more about Batch Application Integration, and how BMC CONTROL-M makes it possible.
Tags : integrating, automation, composite applications, bmc, control-m, enterprise architects, batch application integration, batch processing
     BMC Software
By: SAP Inc.     Published Date: Jul 28, 2009
Hospitals from across the world are facing increased pressure to improve operations from multiple directions. Legal requirements, an aging population in many developed countries, and an ever-increasing need to be service-oriented are forcing hospitals to do more with less. Those that learn to effectively harness the information generated by their IT systems will enjoy substantial productivity improvements.
Tags : sap, business intelligence, healthcare sector, healthcare industry, bi applications, bi tools, inter-departmental processes
     SAP Inc.
By: SAP Inc.     Published Date: Jul 28, 2009
Read about the benefits, prerequisites, and impact of successful business process management (BPM) initiatives, with a closer look at the United States.
Tags : bpm, bpm, business process management, software implementations, sap, idg, cio2cio, soa
     SAP Inc.
By: SAP Inc.     Published Date: Jul 28, 2009
In this paper, Frank Dravis, Six Factors Consulting, discusses how even with the finest marketing organizations, the success of marketing ultimately comes down to the data.
Tags : single platform, data integration, data quality, quality management, soa, architecture, soa, sap businessobjects data services
     SAP Inc.
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