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By: MuleSoft     Published Date: Sep 08, 2016
Enterprises are adopting more and more SaaS applications and customers are interacting with companies from an increasing number of channels. Many companies are not ready to provide the level of engagement, service and support their customers demand. New applications are added to the company’s ecosystem, but not connected with the existing applications. Customer data is inconsistent and not synced across a customer’s lifecycle.
Tags : mulesoft, microservices, digital transformation, business value, it support
     MuleSoft
By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
Tags : it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
     ServiceNow
By: Okta     Published Date: Jul 27, 2016
Most IT decision makers are struggling to master identity management in an infrastructure where modern cloud-based software must function with legacy on premise systems. According to a recent IDG Research study, 91 percent of respondents say solving this identity management conundrum is critical or very important to succeeding at their digital initiatives. And the vast majority of respondents long for a solution that is both efficient to manage and provides users and customers with an outstanding experience. This white paper examines how your peers are looking at digitizing their businesses, lowering the total cost of ownership, and building an identity management strategy to support their business’s goals.
Tags : identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security
     Okta
By: U.S. Cellular     Published Date: Aug 24, 2016
Don’t let a point of sale outage hurt sales and ruin the customer experience. Internet downtime can rack up thousands of dollars in lost revenue. A negative user experience can hurt your business and ultimately cause customers to move to a competitor. A business continuity solution can help provide additional bandwidth to handle peak activity and support temporary retail activity.
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     U.S. Cellular
By: SAP     Published Date: Jul 18, 2016
The broad shift from on-premises to cloud deployments has begun, and spending on cloud business analytics will grow five times faster than similar on-premises solutions. Read the white paper to learn some of drivers and the roadblocks of cloud-based business analytics solution deployments, and the offerings from SAP in this market.
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     SAP
By: IBM     Published Date: Mar 29, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
Tags : forrester, cloud, online collaberation, it management, cloud strategies
     IBM
By: Palo Alto Networks     Published Date: Dec 02, 2016
Microsoft® announced Windows Server® 2003 End-of-Support (EOS) on July 14, 2015. Many businesses are forced by circumstance to leave these systems in service for some time. Retiring a major enterprise component has always been a challenge for IT departments.
Tags : palo alto, advanced enpoint protection, strategy works, company protection, security, microsoft
     Palo Alto Networks
By: IBM     Published Date: Mar 30, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
Tags : forrester, cloud, online collaberation, it management, cloud strategies
     IBM
By: Bright Horizons     Published Date: Jun 23, 2017
Big changes are coming to the healthcare industry. Nurses and doctors are retiring at a record pace, just as more women than ever are entering medical school. The shift will result in hospital workforces that will be younger and predominantly female, resulting in greater risk for conflicts between work and families. Download our eBook to learn how dependent care programs help top healthcare providers around the country avoid costly absences and support critical talent goals.
Tags : healthcare recruiting, retention, doctors, nurses, clinicians, dependent care, back-up care, child care
     Bright Horizons
By: CyberX     Published Date: Aug 21, 2017
Today, a range of diverse cyber-adversaries — including nation-states, cybercriminals, competitors, hacktivists, and insiders/contractors — pose financial, reputational and regulatory risk to industrial and critical infrastructure organizations. The business impact can include costly production downtime, safety failures, and environmental release of hazardous materials, as well as theft of corporate secrets such as sensitive information about formulas and proprietary manufacturing processes. The challenge is compounded as organizations adopt digitization initiatives and IT/OT convergence to support the business — removing any “air-gaps” that may have existed in the past. To help security and operations teams stay ahead of the latest ICS/SCADA threats, CyberX — the industrial cybersecurity company founded by military cyber experts with nation-state experience securing critical infrastructure — has partnered with SANS to create educational content about emerging ICS threat vectors and
Tags : ics, scada, cyberx, cyber security, hacking, randomware
     CyberX
By: DataStax     Published Date: Nov 02, 2018
Today’s data volume, variety, and velocity has made relational database nearly obsolete for handling certain types of workloads. But it’s also put incredible strain on regular NoSQL databases. The key is to find one that can deliver the infinite scale and high availability required to support high volume, web-scale applications in clustered environments. This white paper details the capabilities and uses case of an Active Everywhere database
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     DataStax
By: Datastax     Published Date: May 14, 2018
"What’s In The Report? The Forrester Wave: Translytical Data Platforms, Q4 2017 report reviews companies that offer “translytical data platforms”, which Forrester defines as an “emerging technology” that delivers “faster access to business data to support various workloads and use cases.” Download the report if you want to learn: -Why Forrester named DataStax a leader among 12 companies it identifies as “the most significant translytical vendors. -What constitutes a “translytical data platform” and why translytical data platforms are so critical for enterprise data strategies today. Why performance, scale, security, and use-case support are the key differentiators."
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     Datastax
By: Datastax     Published Date: Nov 02, 2018
Today’s data volume, variety, and velocity has made relational database nearly obsolete for handling certain types of workloads. But it’s also put incredible strain on regular NoSQL databases. The key is to find one that can deliver the infinite scale and high availability required to support high volume, web-scale applications in clustered environments. This white paper details the capabilities and uses case of an Active Everywhere database
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     Datastax
By: Oracle + Dyn     Published Date: Jun 27, 2017
"DNS has recently been dubbed by Gartner Research as “mission-critical” infrastructure and as such, who you select for a DNS provider can have a significant impact on the functionality and performance of your online assets. To help with your research, download this DNS evaluation guide. You will learn the most important functions of a robust DNS provider including: • Advanced traffic steering from failover to GSLB capabilities • Rapid record propagation time • Secondary DNS support • Security expertise Keep your brand safe and your user-experience top notch by choosing the best provider for your business. Learn more now! "
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     Oracle + Dyn
By: IBM Watson Health     Published Date: Jul 25, 2018
Most population health management strategies include initiatives to improve clinical outcomes and decrease the cost of care. Read this one-page interview with Dr. Tina Moen, Deputy Chief Health Officer at IBM Watson Health, as she shares the benefits and insights of collaborative medication management, including incorporating pharmacists in population health strategies.
Tags : operational costs, medication management, population health, strategies, pharmacy, pharmaceuticals, hospitals, health systems
     IBM Watson Health
By: Riversand     Published Date: Oct 30, 2017
MDM can add value to the business in many different ways. It most often does so indirectly, as an enabler for other business and IT initiatives. Some of these areas of potential benefit support shorter-term or tactical efforts at helping the business operate more efficiently — that is, they help to reduce the cost bases to "run the business." Some benefit areas of MDM are related more to helping users "grow the business." That is, they help to increase the revenue and market share within a given business model or framework. Yet other areas of opportunity fall into the "transform the business" arena — for example, allowing customer support representatives to perform inside sales activities enabled by trusted customer and product master data.
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     Riversand
By: Red Hat     Published Date: Jan 03, 2018
IDC’s research shows that interviewed organizations capture significant value by investing in Red Hat JBoss solutions rather than using unsupported community software. Stated differently, these organizations are avoiding significant potential hidden costs of using alternative unsupported community software in terms of:
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     Red Hat
By: Microsoft Carat APAC     Published Date: Dec 12, 2017
Web apps once thought impossible due to scale, complexity, or because they simply couldn’t be imagined, are now a reality with the cloud. In this guide, we’ve explored the Azure App Service and highlighted Azure’s support for platform as a service (PaaS). We’ve shown you how you can take an existing website backed by a SQL Server database and move it to the cloud. You’ve seen how you can easily add features such as identity management and caching to your web app. You’ve also learned that you can enable rich application monitoring with a few clicks.
Tags : code, business, optimization, scale, support, cloud, paas
     Microsoft Carat APAC
By: Group M_IBM Q418     Published Date: Oct 16, 2018
With digital and cloud transformation has come complexity—and disruption—when it comes to managing identities, access and the user experience. Employees need fast access to a wide range of applications The business needs to get those applications into their hands as quickly as possible. But IT needs to strengthen authentication and support secure access—while providing fast delivery.
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     Group M_IBM Q418
By: Oracle     Published Date: Mar 08, 2019
Did you know that organizations with advanced finance teams are more likely to have a compelling digital customer experience? The driver behind this trend? A digital, customer-first way of working with greater investment in talent, innovation, and advanced technologies such as artificial intelligence (AI) and machine learning (ML). While finance has long taken advantage of technology to help drive productivity and collaboration, the goalposts have recently moved. Today’s organizations must adopt an agile finance operating model— powered by emerging digital technologies and skillsets—to better support the demands of an economy driven by continuous innovation.
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     Oracle
By: Cohesity     Published Date: Nov 20, 2018
As one of the nation’s largest and most sophisticated controlled-temperature food distribution companies, Burris Logistics offers over 60 million cubic feet of freezer warehousing space in 15 strategic locations along the East Coast. Burris Logistics IT Team manages two data centers, one primary and another DR site that supports multiple remote locations up and down the East Coast. Download this case study to see how Burris Logistics acheived these benefits: - Over 80% reduction in backup windows - 25% CapEx savings and ongoing OpEx savings - Simplified operations with an easy-to-use and manage UI
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     Cohesity
By: Cohesity     Published Date: Mar 19, 2019
The City of Santa Barbara, California is located just 90 miles northwest of Los Angeles is the county seat of Santa Barbara County with a population of just over 90,000. Often referred to as the ‘American Riviera’, Santa Barbara is located between the Pacific Ocean and the Santa Ynez Mountains. Santa Barbara functions similar to a big city because it manages its own police and fire departments, city waterfront, and airport, managing an annual operating budget of just over $350M with approximately 1600 employees. The IT team supports all technology functions and operations for the City, including data backup and protection.
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     Cohesity
By: TIBCO Software     Published Date: Jul 22, 2019
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products. To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support. At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.
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     TIBCO Software
By: Boardwalktech     Published Date: Jun 05, 2018
Blockchain is reimagining the way enterprises operate. It’s a powerful new enterprise technology that can be used across vertical and application domains to realize greater efficiency, support new business models and revenue sources, and enhance the security and elevate the trust of enterprise transactions.
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     Boardwalktech
By: Iterable     Published Date: Sep 07, 2018
Whether they want tickets for the next Lady Gaga concert, the World Series, the Indianapolis 500, or Hamilton, people are quickly discovering that SeatGeekis the place to find the best selection and great bargains. This relative newcomer to the online ticket business has quickly grown to offer the largest inventory of live event tickets on the web, in addition offering differentiating services like best-bargain ratings and notifications when a fan’s favorite team or entertainer will be performing nearby. Email and push have been the primary channels for interacting with customers. However, according to Ben Clark, Vice President of Customer Retention, the marketing team previously struggled to deliver consistent, relevant messaging across channels because their email and push tools ran on separate platforms. The old tools were also cumbersome to use and offered limited functionality. Worse yet, they didn’t support the team’s AI driven, omni-channel marketing strategy, which includes rea
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     Iterable
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