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By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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     Freshdesk
By: Digital Realty     Published Date: Feb 25, 2015
Codero required a top-notch Tier III data center facility. Furthermore, it needed a data center that could not only deliver disaster recovery services and support the ongoing growth of customer businesses, but do so with competitive rates for power and labor, and low exposure to natural disasters. Find out why they selected Digital Realty.
Tags : data center, cloud hosting, data center maintenance
     Digital Realty
By: IBM APAC     Published Date: Jul 09, 2017
In a recent report, Aberdeen's research suggests that Hadoop usage could be a catalyst for an enhanced and well-rounded data strategy. Read on to find out more.
Tags : hadoop, big data, data strategy
     IBM APAC
By: Blackboard     Published Date: Jan 24, 2017
When it comes to a new learning environment, the IT team must make itself heard – or the whole implementation could go badly wrong.
Tags : new learning environment, tech for learning, tech for education, tech, education
     Blackboard
By: Euler Hermes     Published Date: Jun 11, 2019
Like it or not, dealing with risk is part and parcel of what it takes to grow a business. Many serial entrepreneurs who notch up multiple success stories will describe themselves as risk-takers. One of the UK’s most famous examples, Sir Richard Branson, published a book called “ Screw It, Let’s Do It,” reflecting his willingness to take a chance even if the odds were stacked against him.
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     Euler Hermes
By: Oracle + Dyn     Published Date: Jun 27, 2017
"DNS has recently been dubbed by Gartner Research as “mission-critical” infrastructure and as such, who you select for a DNS provider can have a significant impact on the functionality and performance of your online assets. To help with your research, download this DNS evaluation guide. You will learn the most important functions of a robust DNS provider including: • Advanced traffic steering from failover to GSLB capabilities • Rapid record propagation time • Secondary DNS support • Security expertise Keep your brand safe and your user-experience top notch by choosing the best provider for your business. Learn more now! "
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     Oracle + Dyn
By: Oracle + Dyn     Published Date: Jun 29, 2017
Every user’s first interaction with your website begins with a series of DNS queries. The Domain Name System or DNS is a distributed internet database that maps human-readable names to IP addresses, ensuring users reach the correct online asset (website, application, etc) efficiently. Knowing the complexities and best practices of this layer of your online infrastructure will help your organization build redundancy, improve end-user performance and establish a top notch DR plan. Download this guide to DNS top terms and actionable concepts including: Anycast vs. Unicast networks CNAME DDoS and Hijacking Load Balancing and GSLB
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     Oracle + Dyn
By: Oracle + Dyn     Published Date: Jun 27, 2017
"Every user’s first interaction with your website begins with a series of DNS queries. The Domain Name System or DNS is a distributed internet database that maps human-readable names to IP addresses, ensuring users reach the correct online asset (website, application, etc) efficiently. Knowing the complexities and best practices of this layer of your online infrastructure will help your organization build redundancy, improve end-user performance and establish a top notch DR plan. Download this guide to DNS top terms and actionable concepts including: • Anycast vs. Unicast networks • CNAME • DDoS and Hijacking • Load Balancing and GSLB Learn more! "
Tags : 
     Oracle + Dyn
By: Oracle + Dyn     Published Date: Jun 29, 2017
DNS has recently been dubbed by Gartner Research as “mission-critical” infrastructure and as such, who you select for a DNS provider can have a significant impact on the functionality and performance of your online assets. To help with your research, download this DNS evaluation guide. You will learn the most important functions of a robust DNS provider including: Advanced traffic steering from failover to GSLB capabilities Rapid record propagation time Secondary DNS support Security expertise Keep your brand safe and your user-experience top notch by choosing the best provider for your business. Learn more now!
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     Oracle + Dyn
By: Aviatrix     Published Date: Jun 11, 2018
Global Transit Network architecture is critical to the success of your AWS cloud deployment. Implemented correctly, a Global Transit Hub enables traffic to securely flow from on-prem to VPCs, or from VPC to VPC, in a way that minimizes complexity and cost and maximizes agility and availability. Implemented poorly, it becomes a choke point that is time-consuming – and costly – to maintain and troubleshoot. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei reviews seven best-practice topics for Global Transit Network architecture. Free Evaluation Checklist In addition to the slides, you’ll also receive a handy spreadsheet-based checklist with 50 architecture and business goals to consider when evaluating solutions for your own Global Transit Network. Who Should Watch? Anyone responsible for connectivity of cloud resources, including cloud architects, cloud infrastructure managers, cloud engineers, and networking staff.
Tags : aws, aws vpc, aws global transit network, aws transit vpc, cisco csr, csr 1000v
     Aviatrix
By: Aviatrix     Published Date: Jun 11, 2018
In evaluating the security posture for your Global Transit Network, your first question might be: Why do I even need additional security? Isn’t what Amazon provides “out of the box” adequate? This is not the right question to ask first. It’s important to appreciate that, while Amazon says it has a shared security model, your Amazon EC2 instance may not meet your security requirements “by default.” Though Amazon makes specific security features available to you, it’s still up to you to choose judiciously among the many native and third-party options. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, walk through five use cases and examine what Amazon provides, and the questions you need to be asking to implement Amazon services – or add additional ones – that are appropriate for your business. After examining each use case, we’ll show you how we handle it for our own business. Who Should Watch? Anyone responsi
Tags : aws, aws vpc, aws transit vpc, secure transit vpc, vpc egress filter
     Aviatrix
By: Aviatrix     Published Date: Jun 11, 2018
Once you've designed and secured your Global Transit Network, are you done? Are you ready to hand day-to-day responsibility over to an operations team? Or, are there other elements you need to ensure that the day-to-day operation of your transit hub is efficient and effective? As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, demonstrate the best practices they've gleaned from working with operations teams, all who require: • Visibility: Do you have a way to centrally view your network, see performance bottlenecks, control security policies, and set other configuration details? • Deep Analytics: Can you easily gather performance and audit data and export it to Splunk, DataDog, or other advanced reporting tools? • Monitoring and Troubleshooting: Do you have a real-time view of network health, and how easily can you access the data needed to locate and fix issues? • Alert Management: When issues do occur, what r
Tags : aws, aws vpc, aws global transit network, aws transit vpc, cisco csr, csr 1000v
     Aviatrix
By: Aviatrix     Published Date: Jun 11, 2018
Join Aviatrix for a discussion of next-generation transit hubs that are purpose-built to treat the network as code, rather than as a virtualized instance of a data center router. Learn how a software-defined approach can transform your AWS transit hub design from a legacy architecture exercise into a strategic infrastructure initiative that doesn’t require you to descend into the command-line interface and BGP of the IT networking world. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix share the requirements that our most successful customers have insisted upon for their Global Transit Networks, and demonstrate the key features that deliver on those requirements. Who Should Watch? Anyone responsible for connectivity of cloud resources, including cloud architects, cloud infrastructure managers, cloud engineers, and networking staff.
Tags : aws, aws vpc, aws global transit network, aws transit vpc, cisco csr, csr 1000v
     Aviatrix
By: Aviatrix     Published Date: Jun 11, 2018
OpenVPN is a popular and respected solution for enabling remote access to AWS VPCs for IT personnel, cloud developers, and a wide variety of end-user roles. While OpenVPN may be all that is needed to enable cloud access for a few users, it alone cannot meet the needs of growing organizations – particularly those that have security or compliance requirements. Similarly, Bastion hosts or jump hosts are often used when AWS is primarily focused on developers, but these tools likewise have scaling and security limitations. As part of our fact-filled AWS Bootcamp series, Aviatrix CTO Sherry Wei and Neel Kamal, head of field operations at Aviatrix, review key requirements and compare the remote user VPN options available for managing and securing access to AWS VPC resources. They also demonstrate features that ensure your remote access tools and methodology are “enterprise cloud-ready.” Who Should Watch? Anyone responsible for connectivity of cloud resources, including cloud architects, cloud
Tags : aws, aws vpc, aws openvpn, aws bastion, aws remote access
     Aviatrix
By: Motorola Solutions     Published Date: Apr 24, 2019
What does it look like when all members of your hotel staff can communicate and coordinate seamlessly from any location, device or network? The time is NOW to imagine a world where devices, networks, and locations don’t matter. A world where hotel staff from transportation to security, maintenance, operations, housekeeping, and beyond can communicate effortlessly and instantly, both on and off site. A Unified Team Communications solution from Motorola Solutions is what’s NEXT for your hotel to make this all possible. This guide was created to help you experience how each and every staff member on and across your properties can work smarter, safer, and deliver a top-notch guest experience when equipped with intelligence driven communications solutions.
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     Motorola Solutions
By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
Tags : logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention
     LogMeIn Rescue
By: Clari     Published Date: Mar 24, 2017
If you want to solve for the enterprise sales problem, there are three parts to the equation you need to revisit: • How you manage your deals from the moment they enter pipeline • How you inspect your pipeline • How you forecast In short, the single largest opportunity for sales organizations to transform their effectiveness lies in how they execute the critical OTC process.
Tags : sales forecasting, sales execution, clari, sales, sales operations, pipeline inspection, opportunity management, opportunity
     Clari
By: Vertica     Published Date: Jan 19, 2010
Pink OTC Market Inc. is the third largest U.S. equity trading marketing place. Learn how Pink OTC built a highly available and highly reliable (no downtime in a year of production use) data warehouse using Vertica's Analytic DBMS that cost-effectively stores billions of records and scales easily by simply adding CPUs without incurring additional licensing fees.
Tags : pink, adr, data warehousing, vertica, dbms, database, analytical applications
     Vertica
By: Mainline Information Systems     Published Date: Oct 27, 2009
This course will cover common considerations when upgrading from AIX v5.3 (or 5.2) to AIX v6.1. It includes basic instruction for the upgrade and will also prepare you for some of the common "gotchas."
Tags : aix, mainline information systems, migration, tunables
     Mainline Information Systems
By: IBM     Published Date: Oct 15, 2009
In the white paper, "Toward Transparency and Sustainability: Building a New Financial Order," you'll see how businesses are building sustainable, stable systems for the years to come, while fulfilling their brand promises.
Tags : global financial market, ibm, identity crisis, processors, over-the-counter, otc, market capitalization, banking system
     IBM
By: IBM     Published Date: Mar 28, 2016
Nowadays, organizations need top-notch technologies to attract top talent, support their recruiters, and empower their organizations to grow. Thankfully, data analytics, open talent acquisition suites, talent communities, mobile optimization, and more are readily available and can enhance experiences for both candidates and recruiters while providing insight on HR for business leaders. But refreshing talent acquisition isn't just about technology; it's also about realigning its definition to the demands and expectations of the twenty-first century.
Tags : ibm, recruiting, talent acquisition, talent acquisition technology
     IBM
By: IBM     Published Date: Jul 20, 2016
Nowadays, organizations need top-notch technologies to attract top talent, support their recruiters, and empower their organizations to grow. Thankfully, data analytics, open talent acquisition suites, talent communities, mobile optimization, and more are readily available and can enhance experiences for both candidates and recruiters while providing insight on HR for business leaders. But refreshing talent acquisition isn't just about technology; it's also about realigning its definition to the demands and expectations of the twenty-first century.
Tags : ibm, recruiting, talent acquisition, talent acquisition technology
     IBM
By: IBM     Published Date: Nov 19, 2014
Risk Management: Algo Collateral: Evolution for efficiency - Active Collateral Management
Tags : ibm, efficiency, collateral management, risk management, financial landscape, financial transactions, otc market, financial regulation
     IBM
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