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By: IBM     Published Date: May 19, 2015
Download this report and read how organizations that implement customer analytics initiatives are, increasing customer retention by up to 9x, capturing 2x more wallet share, converting an extra 3x of inbound contacts into a cross-sell event and shifting up to an additional 4x of their sales orders to more cost-effective channels.
Tags : customer analytics, customer insights, customer retention, customer-related data, social media analytics, information responsiveness, emerging marketing, social media
     IBM
By: IBM     Published Date: Aug 07, 2012
Most organizations appreciate the potential benefits that customer can reap but many face difficulties effectively turning information into actionable insights. Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction. Understand where your organization is in its pursuit to gain deeper customer insights with four stages of organizational capabilities and associated customer analytics strategies: gain insight from the information explosion; share information internally and across value chain; move from reaction to prediction; and adapt business models that enable faster creation of value.
Tags : customer amalytics. ibm, analytics framework, external data sharing, internal data sharing, increased loyalty, cross sell, wallet share, net promoter score
     IBM
By: IBM     Published Date: Jan 17, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
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     IBM
By: IBM     Published Date: Jan 18, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
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     IBM
By: SAS     Published Date: Jan 17, 2018
First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
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     SAS
By: SAS     Published Date: Apr 25, 2017
For traditional banks, competing in an increasingly digital business environment is a challenge. And it’s getting tougher on several fronts. First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
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     SAS
By: Genpact     Published Date: Jul 30, 2012
Perhaps never in the history of commerce have businesses been required to adapt so fast to changing conditions as those driven by the introduction of the internet. Of the world's six billion inhabitants, over 1.9 billion use the internet.
Tags : customer experience management, customer retention, customer relationship management, crm tools, roi
     Genpact
By: Oracle Corporation     Published Date: May 11, 2012
Learn how organizations can use Oracle Exadata to reduce IT costs through consolidation, manage more data on multiple compression tiers, improve the performance of all applications, and make better business decisions in real time.
Tags : oracle, data warehousing, database, exadata, database machine, infrastructure, operation, operation costs
     Oracle Corporation
By: Business.com     Published Date: Oct 09, 2012
Paying with credit cards will help increase the consumer's want to buy and help increase the company's sales; however accepting credit cards isn't quite as easy as it seems.
Tags : credit cards, credit, processing, business, fees
     Business.com
By: BMC ESM     Published Date: Sep 15, 2009
Many CIOs are looking to implement the power of Cloud computing, but they don't know where to begin. How do you take full advantage of this technology and implement the correct strategy for your environment? What services should you offer via the Cloud? Read the paper, "Cloud Computing In Perspective," by BMC Software Chief Technology Officer Kia Behnia.
Tags : bmc esm, cio, cloud computing in perspective, itil, cloud computing environments, public, private, hybrid
     BMC ESM
By: Code42     Published Date: Feb 28, 2018
Disaster Recovery Plan Roadmap Learn how automatic backup delivers guaranteed business data protection and recovery—no matter the threat. When ransomware hits, the average small business experiences two full days of downtime. One-third of businesses lose revenue and all experience brand and loyalty damage that’s harder to quantify. To stop the bleeding, most small businesses end up paying at least $2,500 to get their data back. But paying the ransom doesn’t guarantee anything. Plenty of businesses have fully complied with the ransom demands, only to have the ransomer increase the ransom request—or simply take off with the ransom and the data.
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     Code42
By: Viventium     Published Date: Jul 06, 2017
Payroll, HR, Talent Acquisition – there is so much life in HCM. From employee self-service experiences to technology that works seamlessly across desktop and mobile devices, your HCM software should empower your business.
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     Viventium
By: CenturyLink     Published Date: Nov 18, 2011
See how Payment Card Industry compliance can keep customer data safe and strengthen your business.
Tags : centurylink, qwest, high speed internet, phone, mobile, tv services, offers, bundles
     CenturyLink
By: Trend Micro, Inc.     Published Date: Apr 29, 2009
In January of 2008, a random sample of online technical newsletter subscribers at midsize companies (100-5,000 employees) received an email invitation to participate in a survey about data protection solutions use at their organizations. The goal of the survey was to identify sources of and/or reasons for information security breaches, and to better understand how businesses are planning to protect themselves against data leaks. The following report presents top line results of the study.
Tags : trend micro, data breach, smb, midsize, breaches, data breaches, data loss prevention, dlp
     Trend Micro, Inc.
By: Riverbed     Published Date: Sep 05, 2014
Storing data in the cloud using a Whitewater™ cloud storage gateway from Riverbed Technology overcomes what is becoming a serious challenge for IT departments: how to manage the vast, and ever-growing, amount of data that must be protected. Whitewater eliminates concerns about data security, data transmission speeds over the Internet, and data availability, while providing great flexibility and a favorable return on investment. Moving data to the cloud replaces the high costs of tape and disk storage systems with a pay-as-you-go cloud storage tier. This paper makes the business case for cloud storage, outlining where capital and operational costs can be eliminated or avoided by using the cloud for backup and archive storage.
Tags : data storage, cloud, it departments, security, transmission speeds, storage
     Riverbed
By: F5 Networks Inc     Published Date: Aug 16, 2018
As signaling and scrubbing technology evolve (and as your solutions become more and more adaptable), DDoS attacks will become less effective and less attractive to would-be adversaries. The time will soon come when a 1 Tb attack from an IoT botnet will seem like a mere annoyance, rather than a catastrophic event—if you even notice it at all. So how do you get there faster? Plan ahead by designing a defense in-depth DDoS strategy and partner with a trusted security provider to handle the large attacks. Upfront preparation will pay off when the threat of DDoS attacks no longer keeps you up at night.
Tags : strategy, ddos, spam, technology, solutions
     F5 Networks Inc
By: Alert Logic and Rackspace     Published Date: Jun 20, 2014
Defending against application security threats is an ongoing battle. With new threats emerging every day, this whitepaper provides insight into how to leverage threat and log management technologies to protect your IT assets throughout their vulnerability life cycle.
Tags : alert logic, rackspace, pci, pci dss, payment security, compliance, vulnerability life cycle, security
     Alert Logic and Rackspace
By: Alert Logic and Sungard Availability Services     Published Date: Jun 20, 2014
Defending against application security threats is an ongoing battle. With new threats emerging every day, this whitepaper provides insight into how to leverage threat and log management technologies to protect your IT assets throughout their vulnerability life cycle.
Tags : alert logic, sungard, pci, pci dss, payment security, compliance, vulnerability life cycle, security
     Alert Logic and Sungard Availability Services
By: Dell EMC     Published Date: Aug 17, 2017
In a market where compute and storage resources can be bought on demand with a credit card, vendors of on-premises hardware are seeking to tip the scales in their favor with ‘cloud-like’ pricing models that eliminate the need to commit capital to new platforms. At Dell EMC World in May, Dell Financial Services (DFS) rolled out Cloud Flex for HCI (hyperconverged infrastructure), part of the company’s push to evangelize the start-small-and-scale-up virtues of HCI technology. Cloud Flex lets customers acquire equipment on an all-opex basis, with no up-front product cost, steady monthly payments that reduce by up to 30% annually, and the ability to turn in equipment any time after 12 months without penalty. It’s part of a series of moves by Dell EMC meant to ease the financial risk of sticking with on-premises infrastructure in a cloud-enabled world
Tags : storage resources, hyperconverged appliance, hyperconverged infrastructure, cloud, cloud pricing model
     Dell EMC
By: Datamatics     Published Date: Mar 02, 2011
Are you looking for a time and attendance system which maximizes workforce productivity while minimizing compliance risk? Sign up today and receive a no-obligation personalized demo from Datamatics, leaders in labor management automation since 1966.
Tags : datamatics, time, attendance, payroll costs, risk, compliance
     Datamatics
By: SAS     Published Date: Apr 25, 2017
Digital currency is here. Consumers have demanded more choice in ways to pay merchants, move money to friends and access their accounts. Payment providers have done well to meet these expectations for immediacy and convenience in managing money. The convenience is great for account holders, but it requires financial institutions and merchants to apply fraud safeguards at the same speed, sometimes in less than a second. Each new accelerated service brings new risks.
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     SAS
By: Vindicia     Published Date: Jun 17, 2014
Many digital offerings are sold on a subscription and recurring basis. Bring Digital Goods and Subscribers Together - this eBook gives you nine essentials for acquiring subscription and recurring revenue customers.
Tags : subscription revenue billing, subscription payments, subscription model best practices, subscription billing solutions, subscription billing software, subscription billing platform, subscription billing company, subscription billing business models
     Vindicia
By: Vindicia     Published Date: Jun 17, 2014
The eBook ‘Digital Age / Digital Goods’ provides information on the various components you’ll want to address while you test an acquisition mix best suited for your organization, and your target audience.
Tags : subscription revenue billing, subscription payments, subscription model best practices, subscription billing solutions, subscription billing software, subscription billing platform, subscription billing company, subscription billing business models
     Vindicia
By: SAS     Published Date: Jan 17, 2018
Financial institutions (FIs) must support the channels and services that consumers demand in order to remain competitive with each other and with disruptive competitors. To that end, supporting account opening, delivering new transactional features, and facilitating payments through digital channels have become table stakes. Unfortunately, the speed and convenience that these capabilities afford is a benefit to consumers and fraudsters alike. To successfully prevent fraud while retaining the benefits of offering digital financial services, FIs must understand how fraudsters are exploiting these capabilities and fight fraud with customer experience in mind.
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     SAS
By: Moxie     Published Date: Feb 08, 2018
Achieve your goals by successfully mapping common sources of customer struggle to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, Crate and Barrel decided to build a competitive advantage to improve customer experience, engagement, and acquisition across mobile and desktop shoppers. By mapping struggle to engagements, digital channels are used to help shoppers select the right products, complete orders, or process payment transactions in a PCI-compliant environment.
Tags : customer, opportunities, engagement, planner, digital, templates
     Moxie
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