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By: Network Automation     Published Date: Dec 02, 2008
The Globe Pequot Press has established an international reputation for publication of outstanding regional guides to a myriad of travel destinations in the U.S. and around the world, and is among the top three sources for travel books in the United States. Globe employs a full time staff in excess of 130 personnel who publish market, promote, and distribute a list of approximately 600 new books each year.
Tags : network automation, data transmission, automate
     Network Automation
By: IBM     Published Date: Aug 21, 2008
Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
Tags : itil, best practices, service management, asset management, ibm, ibm mi, ibm grm
     IBM
By: ASG Software Solutions     Published Date: Aug 10, 2008
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
     ASG Software Solutions
By: Oco, Inc.     Published Date: Jun 24, 2008
As a Services Executive are you struggling with questions regarding what to measure, how to effectively engage with your customers, and what information should be leveraged and shared with service-chain partners and customers? Leading edge organizations are making tools and data available to their suppliers and customers with aggregated information from multiple data systems. Service-chain partners and customer personnel can now see the same views of service performance and activity. This is the next frontier to creating customer "stickiness" and business growth.
Tags : business analytics, oco, service management, analytical applications, dashboard, analytic, growth
     Oco, Inc.
By: Project Success, Inc.     Published Date: Jun 23, 2008
Most project resources perform work and include such entities as personnel, equipment and contractors. However, the concept of a resource (and the techniques of resource management presented in this paper) can also be applied to entities that do not perform work, but which must be available in order for work to be performed.
Tags : workforce, personnel, employee, project success, psi
     Project Success, Inc.
By: Atlas Business Solutions     Published Date: Feb 27, 2008
Whether you are a seasoned Human Resource professional, or the owner or manager of a small business, understanding the intricacies involved in organizing the Human Resource functions is absolutely essential to running an efficient and legally compliant company. In this whitepaper, you’ll learn about the four main types of HR documents every manager can’t live without.
Tags : personnel, workforce, human resources, workforce management, document management, atlas business solutions, atlas, abs
     Atlas Business Solutions
By: Vendor Guru     Published Date: Dec 21, 2007
In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training.
Tags : customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru
     Vendor Guru
By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
Tags : customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs
     WebEx Communications
By: Borer Data Systems Ltd.     Published Date: Nov 07, 2007
Developed by Borer in conjunction with AND-Group, the CruSafe software and hardware system provides a state-of-the-art safety system specifically developed to address the key requirement for real-time tracking of personnel. AND CruSafe is a state-of-the-art safety system which has been specifically developed to address the key requirement for real-time tracking of personnel (often known as POB- Personnel On Board). CruSafe has already been proven to reduce muster times by 70%.
Tags : security, security management, access control, identity management, iam, authentication, crusafe, and-group
     Borer Data Systems Ltd.
By: Borer Data Systems Ltd.     Published Date: Nov 07, 2007
Clear Image was awarded a contract to supply and fit CCTV and Access control to NISA, one of the largest picking warehouses in Europe. The company runs 3 shifts per day and wanted to allocate lockers to employees. The simple solution would have been to give each employee a locker, but between Borer and Clear Image, a better solution was devised. Thanks to our technology, we can create one to many relationships between our devices. 
Tags : security, security management, access control, identity management, iam, authentication, nisa, physical security
     Borer Data Systems Ltd.
By: VisiStat     Published Date: Mar 22, 2007
Old Log File analytics data was good – today's hosted on-demand Web analytics reporting is much better. What once was only understandable by IT personnel now has a place on the desktops of sales, marketing and business professionals. Read about the differences, and improvements, in analytics.
Tags : web analytics, hosted analytics, hosted solution, snippet, page snippets, snippet technology, code snippets, code tag
     VisiStat
By: EMC     Published Date: Nov 06, 2006
The amount of data on business computers has grown astronomically over the past few decades.  If a company loses this data, business grinds to a halt. The following tips can help you select the hardware and software you need to safeguard the integrity of your data, guarantee accurate restores, and manage backups without placing an undue burden on IT personnel.
Tags : data protection, raid, disaster plan, smb, smbs, small business, top 10, backup and recovery
     EMC
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