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By: Genesys     Published Date: Jun 07, 2017
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : genesys, ovum report, technology infrastructure, technology infrastructure deployment, contact centers, contact center platforms, cloud
     Genesys
By: Akamai Technologies     Published Date: May 05, 2017
Every cloud security vendor will give you impressive-sounding metrics for cloud security. But what do they really mean? Our infographic explains which metrics really matter, and what questions you need to ask to get them.
Tags : cloud security, cloud, security, cloud protection
     Akamai Technologies
By: Dell EMC     Published Date: May 10, 2017
Business leaders are increasingly looking to IT to deliver a mobile workspace. In this IDC white paper, learn how to leverage converged infrastructure as a cost-effective and efficient platform to support virtual client computing environments with Dell EMC. Download this white paper from Dell EMC and Intel® to learn more.
Tags : 
     Dell EMC
By: Entrust Datacard     Published Date: Jun 14, 2017
This paper discusses how browsers support EV certificates and display trusted websites.
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     Entrust Datacard
By: IBM APAC     Published Date: Jun 07, 2017
The analytics tools you’ve come to rely on probably haven’t kept pace with this rapid change, and may now be less effective. Systems may not be nimble enough to follow customer journeys across channels and time. Different platforms in different departments can’t talk to each other, so reporting is slowed. And it’s difficult to take proactive steps when your view of the total customer experience is a little blurry. Download this white paper to find out more.
Tags : customer experience, analytics, analytics tools, customer analytics, customer experience management
     IBM APAC
By: DellEMC and Intel® Xeon® processor     Published Date: Apr 13, 2017
Read this case study to find out how Dell EMC Converged Platforms help ProMedica roll out its Epic EHR and improve patient care while efficiently supporting growth.
Tags : case study, dell emc, hyperconvergence, converged platforms, converged infrastructure
     DellEMC and  Intel® Xeon® processor
By: DellEMC and Intel® Xeon® processor     Published Date: Apr 13, 2017
Les plates-formes convergées Dell EMC ont permis au groupe ProMedica de déployer son système de gestion des dossiers médicaux personnels Epic et d’améliorer les soins prodigués aux patients, tout en favorisant la croissance.
Tags : case study, dell emc, hyperconvergence, converged platforms, converged infrastructure
     DellEMC and  Intel® Xeon® processor
By: MarkLogic     Published Date: Jun 09, 2017
Your high-stakes data projects don’t have to end – as analysts predict – in failure. Don’t just rely on legacy technology and outdated thinking - the key is to start your next data project armed with the right technology and mindset to succeed. This paper will give you insights and guidelines to help you learn how to leverage all of your data to reach your data integration objectives with less time and expense than you might imagine. Change is good, and in this paper we’ll give you real-world examples of organizations that embraced change and found success.
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     MarkLogic
By: MarkLogic     Published Date: Jun 09, 2017
This eBook explains how databases that incorporate semantic technology make it possible to solve big data challenges that traditional databases aren’t equipped to solve. Semantics is a way to model data that focuses on relationships, adding contextual meaning around the data so it can be better understood, searched, and shared. Read this eBook, discover the 5 steps to getting smart about semantics, and learn how by using semantics, leading organizations are integrating disparate heterogeneous data faster and easier and building smarter applications with richer analytic capabilities.
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     MarkLogic
By: DellEMC and Intel®     Published Date: Jul 05, 2017
Il est temps de passer au 100 % Flash. Offrant un choix équilibré de performances, de prix et d’options de densité, notre vaste portefeuille place le stockage Flash à la portée de toutes les entreprises, consacrant l’année 2016 comme celle du datacenter 100 % Flash. Réduisez les coûts de stockage et la complexité en vous appuyant sur des performances fiables à faible latence. Les solutions de stockage entièrement Flash Dell EMC optimisées par Intel® peuvent moderniser votre datacenter dès aujourd’hui : découvrez comment.
Tags : une vitesse accrue, une disponibilité supérieure, une évolutivité impressionnante, intel
     DellEMC and  Intel®
By: DellEMC and Intel®     Published Date: Jul 05, 2017
Beschleunigen Sie Ihre Anwendungen und Ihre IT-Planung mit der Geschwindigkeit, Effzienz und Erschwinglichkeit der All-Flash-Lösungen von Dell EMC und Intel®. Im Folgenden finden Sie das vollständige Portfolio an All-Flash-Arrays und außerdem erfahren sie, wieso Dell EMC der Marktführer im Bereich All-Flash ist.
Tags : geringere, schnellere, verfügbarkeit, permanente zuverlässigkeit, installation der hardware, intel
     DellEMC and  Intel®
By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Jun 22, 2017
As the pressures of digital disruption force companies to either transform or die, companies in Asia’s BFSI sector are rushing to integrate cutting-edge technologies and roll-out innovative new services to their customers. Fortunately, thanks to rapidly advancing technologies, developments in the regulatory landscape and the initiative of leading BFSI organisations, we are seeing incredible examples of innovation within the sector on a monthly, if not weekly, basis. To celebrate this trend, we will showcase in this article a selection of the latest and greatest innovations offered by Asia’s leading BSFI organisations, which we believe represent the future of BFSI services not just in the region, but worldwide.
Tags : technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
     Juniper APAC DWA Cloud Leads July 2017
By: RedHat     Published Date: May 16, 2017
Find out how choosing the 3scale API Management Platform allowed the ASB team to realise the benefits.
Tags : api, infrastructure, application programming interface, 3scale, case study, best practice
     RedHat
By: Carbonite     Published Date: Jul 12, 2017
With IT departments stretched thin, it’s no wonder more businesses are looking to outsource their backup and disaster recovery (BDR) plan. The rise of disaster recovery as a service (DRaaS) is a big win for businesses that want their IT staff focusing on strategic business goals but still require a dependable, provable BDR deployment. Find out more by reading our white paper, 5 reasons to choose DRaaS. Carbonite DoubleTakeTM is now delivering leading DRaaS solutions for complex and mixed environments. Contact us to learn more.
Tags : information technology, disaster recovery, it development, outsource
     Carbonite
By: RedPoint Global     Published Date: May 11, 2017
Marketing organizations are often limited in their ability to progress marketing tactics from single channel to cross-channel and real-time customer engagement. While marketing organizations might have a robust customer engagement strategy in place, often times there is a gap between their strategy and their ability to execute, with the right personalization and context that customers prefer. Over 62 percent of customers are always-on and readily addressable, but marketers aren’t implementing the right strategies to reach them. This eBook discusses data-driven marketing tactics that can help marketers mind the gap – bridging customer strategy and ability to execute, with the right personalization and context that customers prefer.
Tags : customer engagement, customer data, customer data platform, data quality, customer data management, customer experience, data-driven marketing
     RedPoint Global
By: RedPoint Global     Published Date: May 11, 2017
While they’re intensifying, business-data challenges aren’t new. Companies have tried several strategies in their attempt to harness the power of data in ways that are feasible and effective. The best data analyses and game-changing insights will never happen without the right data in the right place at the right time. That’s why data preparation is a non-negotiable must for any successful customer-engagement initiative. The fact is, you can’t simply load data from multiple sources and expect it to make sense. This white paper examines the shortcomings of traditional approaches such as data warehouses/data lakes and explores the power of connected data.
Tags : customer engagement, marketing data, marketing data analytics, customer data platform
     RedPoint Global
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
What this case study reveals is that, with the right leadership, it is possible to turn a company around and make it far more responsive and relevant to its customers, and as a result deliver growth and profits. The upshot of D+M's cultural and business transformation has been a return to growth and profitability. The entire enterprise has played its part, which is why the annual Chairman's Award has recognized individuals who have lived the winning cultural values and achieved excellence in performance. Winners have included factory workers and services people. The firm also continues to innovate with HEOS WMS capabilities extending to the other brands. Customer experience continues to be an area of deep cross-functional focus, and feedback from customers provides a clear indication that the customer experience throughout their buying and ownership journeys is rated highly.
Tags : visionary leadership, adaptive enterprise architecture, simplified processes, continuous innovation, rewarding pervasive cx, acute sensing capabilities, collaborative
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
For sales teams to be successful in the age of the customer, they need tools that help them close more deals, faster. Some CRM tools are underused because they’re not geared to helping reps sell in the modern era. This may be because they’re complicated to use; because they’re isolated from the apps your reps use every day; or because they don’t give reps the information they need. Today, sales automation is not (just) about managing accounts, contacts, and activities. It’s about gaining insight that provides a competitive edge, having access to predictive information, being able to collaborate in real time, creating quotes in front of the customer, updating forecasts. All at any time, from any place, using mobile devices—all helping to drive sales and pipeline.
Tags : sales, mobile, analytics, customer data, sales automation, accounts, contacts, predictive information
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 12, 2017
If anyone remained skeptical about the cloud’s utility— and staying power—as a delivery mechanism for everything from infrastructure as a service (IaaS) to platform as a service (PaaS), software as a service (SaaS), and more, a quick look at recent statistics would surely change their mind. Indeed, with the cloud software market reaching US$48.8 billion in 2014 and anticipated to grow to US$112.8 billion by 2019, it’s clear that cloud computing is not just the way of the future, it’s also the way of the present.
Tags : erp, cloud, iaas, paas, saas, cloud computing
     Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 12, 2017
Enterprises tend not to view project management as a holistic process. Much like the disparate systems they have in place, they see a disparate collection of issues. They typically look to solve specific pain points with single applications. Rather than migrate an entire enterprise to a new system, they are looking to manage a problem spot and have it flow into a specific component (e.g., cost, human capital leverage, or how demand is driven) as needed. In many cases, however, the pain points are symptoms of a larger issue, and to remove them the situation must be viewed in the context of the full project life cycle. Oracle Project Portfolio Management (PPM) Cloud, part of the integrated suite that is Oracle ERP Cloud, not only does this, but it’s also built with the user in mind… solving the PPM pain points through role-based analytics, social collaboration, optimization, costing, control, and mobile solutions for today’s project team.
Tags : ppm, project portfolio management, erp, oracle, cloud
     Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 12, 2017
Relentless digital developments have created the chance for the finance team to become true strategic leaders across the business—but they have also raised expectations and generated new challenges. In this digibook, we explore the growth of cloud, social, mobile and big data, and how smart CFOs are taking advantage. We show how to use your big data analytics and smooth procurement systems as a launchpad to holding your own in the Digital Age. Each chapter is illustrated by examples from successful businesses that have embraced the new ways of working as well as guidance on how to plan for and implement the changes that are right for you.
Tags : data analytics, digital age, digital transformation, cloud, big data, growth
     Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 12, 2017
The manufacturing industry has entered a completely new technological realm that did not even exist five years ago. Three industrial revolutions forever changed manufacturing—and the world—and the fourth is now underway. Factories have had to adapt rapidly with the advent of advanced automation and robotics as well as software to manage processes and control. The onset of digital manufacturing accelerates the need for new approaches. While consumers typically embrace disruptive technology with enthusiasm, manufacturers inevitably approach new technology with caution, carefully evaluating how it can improve their businesses. Eventually, however, caution must be replaced with innovation to ensure survival. Those organizations that find themselves on the wrong side of the technology curve today will face increasing challenges to remain competitive as time marches forward.
Tags : supply chain management, scm, manufacturing, digital manufacturing
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 12, 2017
This survey of senior managers and directors was conducted in four regions – North America, Europe, the Middle East and Africa (EMEA), Central and South America, and Asia- Pacific – with the aim of discovering attitudes towards and plans for the adoption of cloudbased supply chain management (SCM) solutions. We focused on three key areas: 1. The criticality of supply chain to their business 2. How to reach their business objectives through supply chain processes 3. The propensity to use the supply chain cloud and reasons for adopting/not adopting
Tags : cloud, supply chain management, scm, cloud computing
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 12, 2017
This survey of senior managers and directors was conducted in four regions – North America, Europe, the Middle East and Africa (EMEA), Central and South America, and Asia-Pacific – with the aim of discovering attitudes towards and plans for the adoption of cloud based supply chain management (SCM) solutions. We focused on three key areas: 1. The criticality of supply chain to their business 2. How to reach their business objectives through supply chain processes 3. The propensity to use the supply chain cloud and reasons for adopting/not adopting
Tags : cloud, scm, supply chain management, cloud computing
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
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