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By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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     Cisco
By: Dell     Published Date: Jan 26, 2015
Infrastructure and operations leaders must create a strategy and budget to outfit workers with devices, software, and services to improve their productivity. Additionally, I&O leaders play a critical role in both the strategy and budgetary support of customer-facing interaction technologies. This report helps you benchmark your organization against your peers as you work with business partners to develop and implement technology strategies that drive business results for your company. Read this Forrester Research report, offered compliments of Dell, for more information on strategies to devise the right technology fits for your organizational needs.
Tags : dell, windows, workforce, customer facing technology, infrastructure, operations, software, productivity
     Dell
By: Acxiom Corporation     Published Date: Mar 12, 2014
If you are responsible for online advertising, this report is going to change the way you look at your banner ads forever. It did for us. But, step one on the road to this transformation was deciding exactly what to measure. Download this whitepaper to learn about a new measurement approach that proves banner ads boost offline sales.
Tags : acxiom, marketing, measurement, banner ads, display advertising, targeting, marketing campaigns, marketing analytics
     Acxiom Corporation
By: SAS     Published Date: Apr 16, 2015
Former Intel CEO Andy Grove once coined the phrase, “Technology happens.” As true as Grove’s pat aphorism has become, it’s not always good news. Twenty years ago, no one ever got fired for buying IBM. In the heyday of customer relationship management (CRM), companies bought first and asked questions later. Nowadays, executives are being enlightened by the promise of big data technologies and the role data plays in the fact-based enterprise. Leaders in business and IT alike are waking up to the reality that – despite the hype around platforms and processing speeds – their companies have failed to established sustained processes and skills around data.
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     SAS
By: SAS     Published Date: Nov 04, 2015
If you are working with massive amounts of data, one challenge is how to display results of data exploration and analysis in a way that is not overwhelming. You may need a new way to look at the data – one that collapses and condenses the results in an intuitive fashion but still displays graphs and charts that decision makers are accustomed to seeing. And, in today’s on-the-go society, you may also need to make the results available quickly via mobile devices, and provide users with the ability to easily explore data on their own in real time. SAS® Visual Analytics is a data visualization and business intelligence solution that uses intelligent autocharting to help business analysts and nontechnical users visualize data. It creates the best possible visual based on the data that is selected. The visualizations make it easy to see patterns and trends and identify opportunities for further analysis.
Tags : data visualization, sas, big data, visual analytics, data exploration, analysis
     SAS
By: HPE     Published Date: Mar 23, 2015
This Porter Consulting report analyzes enterprise campus networking solutions from Aruba Networks, Cisco, HP and Ruckus Wireless. The paper examines key business and technology trends affecting enterprises with 500-5000 employees. We identify fundamental requirements IT decision makers should consider when evaluating campus networking solutions including: • Ensuring simple, secure and cost-effective user access • Supplying adequate bandwidth and quality of service • Streamlining deployment and operations • Supporting emerging standards and technology requirements Our goal is to provide business and technical decision makers with a guide to the key players and their strengths.
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     HPE
By: Tely     Published Date: Apr 07, 2016
In this report, Ira M. Weinstein and Saar Litman are explaining features and benefits of the Tely solution.
Tags : telyhd 200, video conference cloud, tely labs telyhd, vidyo pricing, equipment for video conferencing, tely 200, video conferencing hd, 11 telyhd 01 01
     Tely
By: Tely     Published Date: Apr 07, 2016
See for yourself how Tely 200 compares to other small room systems.
Tags : telyhd 200, video conference cloud, tely labs telyhd, vidyo pricing, equipment for video conferencing, tely 200, video conferencing hd, 11 telyhd 01 01
     Tely
By: Dell     Published Date: Dec 12, 2017
Selecting the best computing solutions within higher education can be a challenge with so many uses and options today. This use case guide takes into consideration higher education needs regarding form factor and key features. Take a look at this guide to learn how the computing choices made can facilitate the student learning environment whether in computer labs, in interactive learning spaces, or if learning takes place on the go via academic-related activities with digital signage located in the hallway. Read this paper today to find out the best desktop and display solutions to meet the needs of university and college students.
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     Dell
By: Dell     Published Date: Jun 13, 2018
We expend so much energy trying to make each minute count in many areas of our life – why wouldn’t we take the same approach to our computing experience? Time stuck waiting on a system could be better spent solving problems, working, or even playing. Download this research study to learn more about how you could be saving time that is lost on slow end user computing systems. Find out how Intel® Optane™ memory with Dell OptiPlex 7050 Micro provides a simple way to improve system responsiveness in several key areas to give users a way to reclaim precious time and become more efficient.
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     Dell
By: Dell EMC     Published Date: May 09, 2018
Selecting the best computing solutions within higher education can be a challenge with so many uses and options today. This use case guide takes into consideration higher education needs regarding form factor and key features. Take a look at this guide to learn how the computing choices made can facilitate the student learning environment whether in computer labs, in interactive learning spaces, or if learning takes place on the go via academic-related activities with digital signage located in the hallway. Read this paper today to find out the best desktop and display solutions to meet the needs of university and college students. Intel Inside®. Powerful Productivity Outside. Intel® Xeon® processor Intel, the Intel logo, Xeon and Xeon Inside are the trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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     Dell EMC
By: Akamai Technologies     Published Date: May 08, 2017
Quality matters, but despite advances made in video streaming technology, delivering great quality live video over the Internet is still not easy. There are challenges with predicting the scale and potential audience location; challenges with managing complex encoder and origin technology; challenges of delivering video securely and reliably over the Internet; and challenges of protecting live streams. Add to that the range of devices, the complexity of live event production, and the demand for HD and 4K image quality and you get a scenario that is more complicated than ever before.
Tags : video quality, playback, video reliability, high quality viewing, online video success
     Akamai Technologies
By: Akamai Technologies     Published Date: May 08, 2017
Video quality can be measured in multiple ways, but the primary metrics – playback reliability and image quality – are the most critical. Get these right, and content providers are on their way to winning the loyalty of online audiences and driving monetization. Get them wrong, and viewers will defect in a heartbeat. For live-streaming events, such as sports, where there’s can’t-miss fast action, the ante is raised even higher. In this white paper, we’ll explore why online video quality matters and the specifics of how it should be measured. Get a peek “under the hood” to understand the core elements of video delivery that contribute to high-quality viewing experiences. Most importantly, see why the choice of a content delivery partner is essential to your online video success.
Tags : video quality, playback, video reliability, high quality viewing, online video success
     Akamai Technologies
By: Akamai Technologies     Published Date: May 08, 2017
This paper, which has been jointly developed by Akamai and Wuaki.tv — an OTT service provider — covers the importance of satisfying viewer expectations for a broadcast-quality experience by quickly and reliably streaming video online. It explains why it is challenging to do so and outlines best practices for online video delivery. It also explores the option of splitting traffic across multiple content delivery networks (CDNs) versus tightly integrating video player technology with a single CDN in order to improve online video delivery in a strategic manner. Finally, the paper shows how Wuaki.tv chose the latter option and boosted customer retention, customer referrals, and revenues as a result.
Tags : content delivery, online video delivery, broadcast quality, viewer expectations, video streaming
     Akamai Technologies
By: Akamai Technologies     Published Date: Jul 25, 2019
Das Customer Identity and Access Management (CIAM) spielt für Marken, die ihren anspruchsvollen Kunden ein nahtloses, sicheres digitales Erlebnis bieten wollen, eine immer größere Rolle. Als Teil des Identity and Access Management Playbook bietet Forrester Research Unterstützung beim Aufbau eines kundenorientierten IAM-Teams, das über die nötigen technischen Fähigkeiten, Geschäftspraktiken und zwischenmenschlichen Eigenschaften verfügt, um eine CIAM-Strategie zu entwerfen und sie über verschiedene Funktionsgruppen hinweg zu implementieren. Lesen Sie den vollständigen Bericht, um zu erfahren, was Sie bei der effektiven Gestaltung eines CIAM-Teams berücksichtigen sollten. Die Kernpunkte des Berichts: ? Vier wichtige Rollen für Ihr CIAM-Team ? Warum die gemeinsame Nutzung und Integration von Kundendaten über Unternehmensgrenzen hinweg entscheidend für den Erfolg ist ? Die wichtigsten technischen, geschäftlichen und zwischenmenschlichen Fähigkeiten, die die Mitglieder Ihres CIAM-Teams mit
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     Akamai Technologies
By: Oracle EMEA     Published Date: Apr 15, 2019
Forward-thinking enterprises understand what it takes to be successful in this data-rich, increasingly automated economy. According to the Harvard Business Review Analytic Services research report The Rise of Intelligent Automation: TurningComplexity into Profit, sponsored by Oracle, at least 7 in 10 executives understand that predictive analytics (80%) and AI and machine learning (68%) are important for the future of the business. Even as executives recognize the vital role data plays in their businesses, many are unable to take advantage of the value residing in their data. The old ways of collecting, managing, storing, and analyzing data are no longer effective, and are preventing businesses from extracting potential value. Many simply can’t execute on a data-driven vision.
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     Oracle EMEA
By: Department for International Trade     Published Date: Feb 09, 2018
The UK is recognised around the world for its unique character and the strength of its creative industries. We’re renowned for great storytellers, from Shakespeare to Dickens, Orwell to J.K Rowling; for our world-famous musicians, from Coldplay to Queen, The Beatles to Adele; for our fantastic actors; our striking modern architecture; our leadership in fashion and design, matched by high quality craftsmanship; our witty and effective advertising, genre-defining publishing; and our globally important digital games industry.
Tags : creativity, industries, investments, marketplace
     Department for International Trade
By: Entrust Datacard     Published Date: Jun 14, 2017
This paper discusses how browsers support EV certificates and display trusted websites.
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     Entrust Datacard
By: Quantum     Published Date: Mar 16, 2017
The increasing availability of 4K/ultra-high-definition (UHD) TVs, computer displays, and cameras is driving the adoption of new, higher-quality video specifications for video production. To create more immersive, engaging experiences, video producers are capturing and generating content with greater resolution, frame rates, dynamic range, color depth, and color gamut.
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     Quantum
By: Sage People     Published Date: Jan 04, 2019
The General Data Protection Regulation (GDPR) is the new legal framework that will come into effect on the 25th of May 2018 in the European Union. EU regulations have direct effect in all EU member states, meaning the GDPR replaces the current Data Protection Directive and applies to all EU member states. The GDPR’s focus is the protection of personal data. In fact, GDPR is one of the biggest shakeups ever seen affecting how data relating to an individual should be handled—and it affects not just companies but any individual, corporation, public authority, agency or other body that processes the personal data of individuals based in the EU. As gatekeepers and processors of personal data, HR and People teams have a crucial role to play in preparing for this step change. The rules on how data is kept and used will become much more stringent, and it’s vital that HR and People teams become more transparent, communicating to employees exactly how their data is processed. In a world wh
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     Sage People
By: Sage EMEA     Published Date: Dec 19, 2018
The General Data Protection Regulation (GDPR) is the new legal framework that will come into effect on the 25th of May 2018 in the European Union. EU regulations have direct effect in all EU member states, meaning the GDPR replaces the current Data Protection Directive and applies to all EU member states. The GDPR’s focus is the protection of personal data. In fact, GDPR is one of the biggest shakeups ever seen affecting how data relating to an individual should be handled—and it affects not just companies but any individual, corporation, public authority, agency or other body that processes the personal data of individuals based in the EU. As gatekeepers and processors of personal data, HR and People teams have a crucial role to play in preparing for this step change. The rules on how data is kept and used will become much more stringent, and it’s vital that HR and People teams become more transparent, communicating to employees exactly how their data is processed. In a world where 2,
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     Sage EMEA
By: Entrust Datacard     Published Date: Jun 09, 2017
How are you balancing strong security and the customer experience? The European Union’s General Data Protection Regulation (GDPR) requirement is an opportunity to properly balance privacy and the user experience. Those who embrace it will distinguish themselves as a trustworthy and respectful custodian of their users’ data. Personal data plays an increasingly important part in providing the kind of appealing experience that brings users back time and time again. But, there’s a balance to be struck. Strong security is the best tool available for navigating the dichotomy between an appealing user experience and the risk posed by data breach; it allows the collection and management of personal data in line with the user’s expectations, and without jeopardizing the trust that is so important between them and you.
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     Entrust Datacard
By: Adobe     Published Date: Aug 22, 2013
Online video plays a critical role in today's digital marketing strategies for engaging with consumers. With a majority of U.S. web users regularly watching video, the potential for online video is clear: It can effectively drive clicks and conversions, turning casual consumers into loyal customers. Conversion is one of the most powerful and easily measurable benefits of video. A well-placed video supporting complex products and services can create up to a 90% conversion uplift.
Tags : online video, online video marketing, digital marketing strategies, video marketing
     Adobe
By: Adobe     Published Date: Nov 06, 2013
Download the Adobe 2013 Video Conversion Playbook to learn how a well-placed video supporting complex products and services can create up to a 90% conversion uplift.
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     Adobe
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