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By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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     Pega
By: Hitachi Vantara     Published Date: Aug 14, 2018
In this inforgraphic, we are going to show you the possibilities with modernised, optimized data infrastructure. In doing so, we aim to bring you ideas about how you can bring your own data-driven business vision to life, focusing on the outcomes that matter most to you. In essence, we will be discussing five main industries and the possibilities for modernized data infrastructure. We will be displaying how Banking and Financial Services, Telecommunications, manufacturing, healthcare and retail can use data, analytics and automation to optimize their business, therefore bringing about a competitive edge which previous appeared unimaginable. Using data correctly, most importantly building proper data infrastructures, can be the driving force behind obtaining a competitive edge. Data is your story. And it’s our story, too.
Tags : data infrastructure, big data, internet of things
     Hitachi Vantara
By: MCH     Published Date: Jan 29, 2007
Learn how local governments operate, who makes the purchasing decisions, what criteria influence buying decisions, and how timing can play a critical role in the success of your marketing campaigns.
Tags : government, local government, mch, mailings.com, database and list managers, lead generation & automation, direct mail/marketing
     MCH
By: Schneider Electric     Published Date: Jun 07, 2019
Colocation providers are dealing with market forces that represent both great opportunity and significant challenge – in some cases from the same development. Providers have to deal with an ever-changing set of buyers, with CFOs and COOs playing an increased role in the decision-making. And they need to address emerging trends such as the Internet of Things and cloud computing, which ,can have both a positive and negative impact on their businesses.
Tags : decision-making, emerging threats, schneider electric, - colocation data center threats, colocation provider
     Schneider Electric
By: IBM     Published Date: Mar 04, 2009
IBM Lotus Sametime: Real-time. Right now. Forces like Globalization and Converging Technologies require today’s mobile, distributed workforce to use the latest unified communications and collaboration technology to stay connected and keep everyone on the same page.
Tags : ibm lotus sametime, globalization, converging technologies, mobile, unified communication, plug and play
     IBM
By: IBM     Published Date: Mar 17, 2009
Download this webcast replay to learn more about: Integrating Software Development and System Engineering, Integrated Requirements Engineering, Cross-Discipline Change and Configuration Management
Tags : ibm, telelogic, automotive system designs, mechatronics, electronic and software engineering, ptc, ibm rational, integrated requirements engineering
     IBM
By: Safe Software     Published Date: Mar 19, 2008
In this follow-up to their preholiday study of 12 of the season's most talked about products and retailers, Oneupweb looks at how these companies' online social media marketing strategies played out during the 2007 holidays. See what worked, why, and what social media marketing tactics you should be considering in 2008.
Tags : social, social media, one up web, oneupweb, survey, poll, ipod, wii
     Safe Software
By: Third Brigade     Published Date: Aug 21, 2009
Businesses today are under intense pressure to open up their networks, comply with increasingly rigorous regulatory requirements, AND ensure their IT assets are protected from attacks. This white paper explores these security challenges and explains how host-based Intrusion Prevention Systems  play a critical role in an organization's overall security strategy.
Tags : intrusion prevention, security, network security, compliance, security compliance, attacks, hacker detection, ips
     Third Brigade
By: TopLayer     Published Date: Aug 21, 2009
Enterprises without a sound intrusion prevention strategy across the three threat dimensions - undesired access, malicious content, and rate-based attacks - open the door to unacceptable risks and costs, especially from hybrid attacks.
Tags : intrusion prevention, network security, ips, access control, hacker, top layer, toplayer, 3-d multi-layered
     TopLayer
By: TopLayer     Published Date: Aug 21, 2009
This white paper written by Reymann Group, compliance consultant firm, showcases thought leadership on how intrusion prevention solutions can enable proactive security responses necessary to protect today's corporate enterprise and its customers from real time threats posed by widespread cyber terrorists, hackers, and rogue insiders.
Tags : sarbanes, intrusion prevention, ips, sox, sarbanes-oxley, sarbox, network security, cybercrime
     TopLayer
By: TopLayer     Published Date: Aug 21, 2009
This white paper is intended for Information Security and Information Technology professionals interested in understanding Zero-day Attacks, the various protection schemes available today and how Top Layer Network's Intrusion Prevention System (IPS) solutions provide the best mechanisms for protection from these types of attacks.
Tags : network security, intrusion prevention, ips, cso, server protection, toplayer, top layer, security
     TopLayer
By: Castelle     Published Date: Nov 01, 2006
Easily implemented and integrated with electronic medical record systems, network fax servers can play a valuable role in supporting HIPAA objectives, offering a standardized, enterprise-wide faxing solution, and helping to maintain a high standard of security, efficiency and organization.
Tags : hipaa compliance, ip faxing, ip networks, records management, information management, data protection, privacy, security policies
     Castelle
By: Quocirca     Published Date: Sep 13, 2007
The general public is becoming increasingly cynical about the environment claims of businesses and with much bad press around data centers, information technology (IT) is in the front line. But data centers are actually the easiest bit of IT to control and consolidating infrastructure into them can help reduce the overall energy usage of IT and, if used well, IT itself can help businesses reduce their overall carbon footprint.
Tags : environment, environmental, green, green business, efficient, efficiency, energy, energy efficient
     Quocirca
By: Envisional     Published Date: Dec 21, 2006
The Internet's reach and anonymity have played a big part in the 100-fold growth of counterfeiting since the 1980s. The web provides a shop window on the world, yet it's impossible to police.
Tags : counterfeiting, hacker, counterfeit, brand infringement, branding, copy, envisional
     Envisional
By: BusinessObjects     Published Date: Jan 30, 2007
Download this step by step guide to learning how mid-size companies can benefit from Business Intelligence. You'll learn the benefits of BI and why mid-size companies need it for effective decision-making and improved results.
Tags : performance management, data quality, msrs, microsoft reporting services, cognos 8, cognos, powerplay, cognos reportnet
     BusinessObjects
By: Indigo Rose Corporation     Published Date: Feb 14, 2007
Create amazing autorun CDs, software demos, presentations, and much more with AutoPlay Media Studio 6.0, the professional choice for multimedia authoring. Get started instantly with the intuitive workflow and included gallery of pre-built, ready-to-use projects.
Tags : sales & marketing software, multimedia, indigo rose
     Indigo Rose Corporation
By: Indigo Rose Corporation     Published Date: Feb 14, 2007
An introductory view of AutoPlay Media Studio 6.0 from the ground up. Learn all about AutoPlay Media Studio 6.0 and see everything it can do. Create everything from attractive front-end menu systems for CD/DVD-ROMs to full multimedia applications!
Tags : enterprise applications, sales & marketing software, multimedia software, multimedia, indigo rose
     Indigo Rose Corporation
By: Indigo Rose Corporation     Published Date: Feb 14, 2007
Designed to empower both software developers and non-developers alike, AutoPlay Media Studio 6.0 brings advanced multimedia development abilities to business users, video producers, educators, content distributors, and anyone with an intermediate level of computer knowledge.
Tags : enterprise applications, sales & marketing software, multimedia software, multimedia studio, indigo rose
     Indigo Rose Corporation
By: Indigo Rose Corporation     Published Date: Feb 14, 2007
This document outlines the new features in AutoPlay Media Studio 6.0 over previous versions of the product. Built on a solid base of proven predecessors, AutoPlay Media Studio 6.0 is more powerful and flexible than ever!
Tags : enterprise applications, sales & marketing software, cd maker, multimedia studio, multimedia software, indigo rose
     Indigo Rose Corporation
By: Business Assyst     Published Date: Mar 26, 2007
This paper considers whether smart cards really do have a role to play in loyalty systems or whether they are simply being promoted by the suppliers of smart card technology into what they see as a fast growing, profitable marketplace.
Tags : customer satisfaction, customer relationship management, customer interaction service, customer experience management, smart card, smart cards, access control, business assyst
     Business Assyst
By: Blue Lane     Published Date: Aug 31, 2007
Virtualization has become all the rage for companies interested in optimizing their servers and storage systems. This shift in data center architecture allows IT organizations to reduce operational costs and increase flexibility and responsiveness to changing business demands. But in this rush to virtualize, security can fall by the wayside.
Tags : virtualshield, virtual shield, virtualization, security, network security, vmware, vm ware, bluelane
     Blue Lane
By: InsideCRM.com     Published Date: Dec 28, 2007
With any technology, the vendor's job is to try to sell you their product, and they may rely on promises, superlative language and sparkling product demos to try to sway you. And with the midmarket ERP landscape crowded with players vying for your business's dollar, the prospect of choosing the right solution can seem even more daunting. But armed with these 10 questions, you'll be able to see through the hype and narrow down a few vendors that can really deliver what you need.
Tags : erp, enterprise resource planning, erp solution, erp software, erp vendor, erp provider, vendor selection, erp vendor selection
     InsideCRM.com
By: Ecora Software     Published Date: Aug 15, 2007
Understand why FISMA is heating up, what's the impact on Agency IT departments, what role configuration reporting plays, how the right documentation can build a strong audit trail, and how automation fast tracks your compliance plan.
Tags : change management, configuration management, it management, fisma, fisma compliant, fisma compliance, project management, compliance
     Ecora Software
By: Ultimus     Published Date: Aug 16, 2007
By enabling Adaptive SOA, Ultimus Adaptive Discovery takes SOA to the highest level of rapid deployment and agility. It accomplishes this by enabling business processes to be developed rapidly, and to embrace change in real-time. More importantly, it empowers business professionals and analysts who own processes to discover and change processes with IT playing the supporting role to manage the infrastructure.
Tags : ultimus, bpm, business process management, automation, process discovery, discovery, adaptive discovery, bpa
     Ultimus
By: Ultimus     Published Date: Aug 16, 2007
With the largest global installed base of pure-play BPM solutions, the Ultimus BPM Suite exemplifies the role of managing OSAP processes in the business process ecosystem. Customers worldwide use it to extend, maximize and complement their investments in SAP or other enterprise applications.
Tags : ultimus, bpm, business process management, automation, bpa, productivity, bpm basics, profitability
     Ultimus
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