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By: ConnectWise     Published Date: Aug 22, 2019
You’ve talked through problems and solutions with your prospect and have developed a relationship, and now you’re ready to offer your proposal. You know that the proposal is the first solid evidence of your work product. Invest in your proposal platform and process. Having a repeatable process based on the latest technology and streamlined with your business management platform or CRM will ensure an efficiently processed order. Devote time and resources into training everyone associated with sales on the proposal process. And finally, invest in your branding, image, and marketing to get that professional look that epitomizes who you are. Put these five steps together, and your proposal will stand out against a sea of lackluster competitors.
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     ConnectWise
By: Akamai Technologies     Published Date: Jul 02, 2018
Which bot management solution is right for you? Bots are responsible for 30% to 70% of website traffic. They range from good to middling to bad, and from simple to sophisticated. Many bot management vendors say they can solve your bot problem. But can they really? This e-book provides guidance on how to evaluate bot management solutions and understand what the differences mean for you and your customers. We cover the top 10 things to consider when selecting a bot management solution, from accuracy and API protection to flexibility and resilience over time.
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     Akamai Technologies
By: Promisec     Published Date: Mar 20, 2012
One of the greatest challenges to enforcing IT security and compliance lies at the endpoints, especially within Microsoft infrastructures. Learn how agentless technology has become mandatory in seeing, analyzing, and fixing Windows endpoint issues.
Tags : endpoint, endpoint management, endpoint control, compliance, it compliance, security, security compliance, agentless
     Promisec
By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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     Genesys
By: OnBase by Hyland     Published Date: Apr 26, 2017
Sprawl isn’t just a problem for cities. IT sprawl can hurt organizations, too. If left unchecked, multiple systems and platforms can cause inefficiency to rise and customer satisfaction to fall. Instead, think like an urban planner and manage growth with a master plan. In this white paper, see how you can put IT sprawl in its place with a single, scalable information management platform.
Tags : sprawl, applications, content, information, management, systems, cio, hyland
     OnBase by Hyland
By: Anaplan     Published Date: Sep 07, 2018
Innovate the supply chain, improve the business For many companies, supply chain performance affects 100 percent of company revenue but only part of the income statement. Supply chain problems have significant impact across the rest of the business, as do supply chain successes. If you could improve the health and visibility of your supply chain and your business, wouldn’t you? Together with Supply Chain Management Review (SCMR), Anaplan surveyed dozens of supply chain leaders about the effectiveness of their supply chain management strategies. Survey data capturing trends in supply chain challenges and opportunities Practical tips on improving supply chain performance Insight on the important connection between supply chain and business performance
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     Anaplan
By: BetterUp     Published Date: Dec 05, 2018
New managers can develop into high performing future leaders. Or, they can flail and fail–costing your company hundreds of thousands of dollars. Learn what you can do to ensure new manager success. Download our paper to learn: - The 3 major problems most companies have with new managers - Which 4 critical management skills should be developed - How coaching new managers can lead to dramatic improvements in new manager performance
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     BetterUp
By: StreamSets     Published Date: Sep 24, 2018
Imagine you’re running a factory but without a supply chain management system or industrial controls. Instead, you expect your customers to find and fix your delivery and quality problems. Sound ludicrous? Well, in many enterprises that’s the current “supply chain management” process for big and fast data. It relies on the lightly monitored dumping of unsanitized data into a data lake or cloud store, forcing data scientists and business users to deal with failures from data availability and accuracy issues.
Tags : dataflow, operations, factory, industrial
     StreamSets
By: Dell EqualLogic     Published Date: Sep 15, 2008
Virtualization is a sea change from the days of one image per physical machine. And the benefits are clear, from better hardware utilization to lower costs to easier management. But while the resulting server consolidation is a good thing, it only solves half the problem. You still need to ensure that best-practice storage management is available to both your physical and virtual servers.
Tags : virtual, virtual server, virtual servers, storage management, storage, virtual machine, virtual storage, dell
     Dell EqualLogic
By: Webroot Inc     Published Date: Jan 15, 2015
The problem with the vast majority of network and endpoint security solutions is that they operate on the premise of static whitelists and blacklists. These lists do not account for the changing nature of URLs, IPs, files and applications, nor for the volume of unknown threats permeating the web, meaning they cannot be used to provide adequate protection. Compounding this problem is that commercial network security technology, such as NGFWs and unified threat management systems, can easily flood the organization’s network security teams with too many alerts and false positives, making it impossible to understand and respond to new threats. As a result, not only do these threats evade the security technology and land with the victim’s infrastructure, but they also have plenty of time to steal sensitive data and inflict damage to the victim’s business. The final characteristic of the latest attacks is how quickly they compromise and exfiltrate data from the organization, compared to the
Tags : firewall, network security, urls, ips, adequate protection, security
     Webroot Inc
By: Riverbed     Published Date: Feb 15, 2018
To stay ahead in today's hybrid network, you need a lens into the end user's experience as well as an understanding of the dependencies between your applications and network. With this approach, you are alerted to issues before the business is impacted and problems are resolved faster. This eBook details what you need to know to select a best of breed network performance management solution and outlines the critical capabilities required for deep application visibility across virtualized, hybrid and cloud networks no matter where a user is located. Read this book and: Discover best practices - for proactive network monitoring and fast troubleshooting Learn how to stay ahead of application performance issues with increased visibility Increase productivity and a higher ROI - with automatic discovery, end-to-end monitoring, reporting, analytics and faster MTTR Ensure your approach is a proactive mode Study the evaluation checklist - select the best solution for your needs
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     Riverbed
By: Kronos     Published Date: May 30, 2018
In this article, learn the implications for companies when they don’t have reliable payroll processes that deliver accurate paychecks and what companies can do to rectify this issue: •Paycheck errors can negatively impact employee engagement •Nearly half of U.S. employees will look for a new job after having two problems with their paycheck •An automated payroll solution enables managers to review employee time daily and manage by exception, increasing payroll accuracy and saving manager and payroll staff time •Email alerts and a robust workflow can identify payroll issues before they become trends Download this informative article to learn more about the impact of payroll errors and the advantages of using an automated Kronos® workforce management solution to create perfect paychecks.
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     Kronos
By: CA Technologies EMEA     Published Date: Apr 10, 2018
La sfida Come ci si può aspettare, le aziende che intraprendono un percorso di digital transformation devono affrontare maggiori problemi correlati a rischi e sicurezza. Le iniziative di digital transformation aumentano inevitabilmente il numero dei punti di accesso all'infrastruttura aziendale che sfuggono ai controlli esistenti, sono accessibili a un numero superiore di set di identità diversi e proliferano all'interno di un'infrastruttura distribuita e dinamica. L'opportunità Conoscere i propri utenti con privilegi significa conoscere i rischi. Di per sé, gli strumenti di privileged access management devono essere in grado di supportare l'automazione nel processo di autorizzazione e garantire la scalabilità attraverso il supporto di operations dinamiche e infrastrutture effimere, come gli account amministrativi Amazon Web Services (AWS) per le identità umane.
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     CA Technologies EMEA
By: CCMI     Published Date: Jul 20, 2011
Telecom expense management is a critical and well-established discipline that has grown to encompass the challenging problem of mobile device and cost management. And now there's a simple, self-service approach to successful mobile expense management (MEM) that is simple to implement and demonstrates immediate results.
Tags : xigo, ccmi, mem, mobile expense management, voice report, telecom expense management, tem, mobile device management
     CCMI
By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
     RightAnswers
By: HP     Published Date: Nov 05, 2014
Webinar: Supporting users is more complex than ever. But now there’s a simple way to apply data and deliver service that’s truly amazing. Watch and see how it’s done.
Tags : itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere
     HP
By: HP     Published Date: Oct 29, 2014
Tired of dealing with ID10T errors? Wouldn't life be easier if you reduced the number of ID10T errors and focused more on the critical issues? HP Service Anywhere seamlessly connects service quality, customer satisfaction and staff efficiency through its easy-to-use social collaborative capabilities. The only service desk with embedded Big Data technology, HP Service Anywhere delivers connected intelligence to IT and business users to support proactive problem solving and actionable analytics.
Tags : itsm, itil, saas help desk, itil service desk, itil service management, itil change management, itil problem management, hp service anywhere
     HP
By: McAfee EMEA     Published Date: Mar 20, 2018
Bedrohungsvektoren entwickeln sich stetig weiter. In dieser Situation müssen IT-Sicherheitsentscheider effektive Lösungen für die Sicherheit von Endgeräten finden. Bei mehr als zwei Drittel der Unternehmen wurden im vergangenen Jahr sensible Daten kompromittiert. Die Reaktion auf solche Vorfälle ist mit großem Zeit- und (manuellem) Arbeitsaufwand verbunden – und selbst damit lassen sich die Probleme häufig nur für einen Teil der Endgeräte lösen. Sicherheitsentscheider wünschen sich deshalb integrierte Lösungen, die bei allen eingesetzten Endgerätetechnologien für mehr Effizienz, Übersicht und Schutz sorgen. Im Januar 2017 beauftragte McAfee Forrester Consulting, gängige Tools und Strategien für das Endgeräte-Sicherheits-Management sowie deren wahrgenommene Effektivität zu evaluieren.
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     McAfee EMEA
By: Computhink     Published Date: Dec 10, 2007
Park West’s successful landscape business had a paper problem. The 11 separate companies (including their headquarters) created paperwork havoc for their Accounts Payable (AP) Department. They required an electronic document management alternative that could meet their criteria to standardize the process for all 11 companies. They needed this at a price that would enable them to realize return on investment in a reasonable length of time.
Tags : roi, return on investment, document management, electronic document management, viewwise, viewise, computhink, landscape
     Computhink
By: Okta     Published Date: Feb 24, 2015
With the exploding adoption of software-as-a-service (SaaS) applications, enterprise IT is fundamentally changing. While on-demand services provide tremendous ROI, they also introduce new challenges that must be overcome to truly capitalize on their potential. Identity management problems such as controlling who is granted access to which applications and data and how to control access to these applications leveraging on premise directories such as Active Directory, have become increasingly important. Single Sign-On and user management solutions that are optimized for the cloud are necessary to help address these challenges. This whitepaper presents the eight biggest identity and access management (IAM) challenges associated with adopting and deploying cloud and SaaS applications, and discusses best practices for addressing each of them.
Tags : identity and access management, saas applications, single sign-on, active directory, management solutions
     Okta
By: salesforce.com     Published Date: May 30, 2013
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
Tags : salesforce, crm, service cloud, cec, customer engagement, engagement center, engaging customers, crm & customer care
     salesforce.com
By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide organizations with a four step roadmap that details how organizations can use VoC to make Product Management more customer-centric and significantly increase the odds of consistently delivering products that are successful in the marketplace.
Tags : clarabridge, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty
     Clarabridge
By: Microsoft     Published Date: Jul 20, 2018
Kevin Ashton founded the Auto-ID Center at the Massachusetts Institute of Technology, and has done pioneering work in radio-frequency identification and sensor technology. Ashton is known for coining the term “the Internet of Things” to describe a system where the Internet is connected to the physical world via ubiquitous sensors. In 2015, he spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT. Some people in the industry have noted that the entire IoT concept came from trying to solve field service problems in 1999. IoT’s origin story lies in field service management. Clearly, field service management and IoT are deeply intertwined. But how are the changes being implemented? And how can you benefit from them?
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     Microsoft
By: IBM     Published Date: May 04, 2009
Increased processing needs means increased energy costs. In fact, power costs can often exceed hardware costs. Read this white paper and see how the pairing of new IBM System x and BladeCenter servers with the new Intel Xeon Processor 5500 series can reduce costs and improve performance.
Tags : ibm, express seller, virtualization, intel, xeon, processor, 5500, bladecenter
     IBM
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