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By: Progress Software BTA Telecommunications     Published Date: Apr 09, 2009
Did you know that 61 telcos worldwide reported a loss of up to 10% of revenue due to order fallout? Why is this happening? How else is order fallout affecting companies? This report by Vanson Bourne, an independent research firm, examines the scope and nature of the problem. Business transaction assurance-making sure orders process successfully-may seem simple but it isn't. Learn about the challenges that telecommunications experts face and why current monitoring and management systems can't do the job.
Tags : progress software, telecommunications, telcos, telecom, business transaction, vanson, transaction failure
     Progress Software BTA Telecommunications
By: IBM Corporation     Published Date: Jun 28, 2011
Managing a mixed platform and vendor IT environment presents many challenges. The problems escalate with the number of different tools used to manage the infrastructure. Customers are looking to reduce the number and variety of management tools they must use. One early adopter of IBM's ITCAM for Microsoft Applications shares the lessons learned from that experience and comments on the benefits of the latest version.
Tags : enterprise monitoring, service management, tivoli, itcam, netcool, business service, composite application, soa governance
     IBM Corporation
By: IBM Corporation     Published Date: Jun 28, 2011
The internal staff at Ptak, Noel & Associates determined that their ability to deliver services was highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study explain how Service Desk Management help them to achieve that goal.
Tags : service desk management, problem management, incident and access management, incident management process, incident management software, ptak noel & associates, it operations, service desk management
     IBM Corporation
By: IBM Corporation     Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
Tags : tivoli, merkur, sla, inventory, services management, ibm, service management, tivoli
     IBM Corporation
By: IBM     Published Date: Feb 20, 2013
This paper reviews the processes involved in a company’s extended financial close process, the problems associated with a manual effort, and the benefits of using an integrated and automated single-platform solution for Financial Close Management.
Tags : fcm, financial close management, finance, close, extended cycle, end of cycle, consolidated
     IBM
By: Skillsoft     Published Date: Mar 05, 2014
From effective communication to problem solving and decision making, this whitepaper explains the ‘seven deadly skills’ all leaders should possess, and outlines how Skillsoft can help you develop them.
Tags : leadership skills, effective communication, problem solving, training software, management development
     Skillsoft
By: Cornerstone OnDemand     Published Date: Sep 12, 2016
Are you experiencing disengaged employees? What about poor communication between teams? Lack of development opportunities? Incomplete performance reviews? If you said yes to any of these problems, you have a talent management problem. The only way to build a better team is to invest in a talent management solution. Learn how to: • Identify top performers • Set performance goals • Retain employees Interested in learning how to Build a Better Team? Download it today.
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     Cornerstone OnDemand
By: Kaseya     Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
Tags : kaseya, itil, incident management, service request management, problem management, change management, service desk
     Kaseya
By: Hewlett-Packard     Published Date: Jul 24, 2013
Isolating application problems can be challenging in highly virtualized or cloud environments. This paper offers a roadmap to optimize application performance management with a pragmatic, phased approach that goes beyond monitoring and focuses on support for composite applications, SOA, and ERP applications.
Tags : application performance, apps, soa, erp, applications, cloud
     Hewlett-Packard
By: Cornerstone OnDemand     Published Date: May 05, 2014
JSJ Corporation realized they had a problem: their performance management process. And sticking with the familiar, time-consuming spreadsheets wasn’t helping them drive long-term talent decisions. The solution? A performance management system that would simplify the process and drive long-term success.
Tags : reachmail, performance reviews, employee reviews, employee productivity, performance management systems, management tips, management style
     Cornerstone OnDemand
By: AWS     Published Date: Jul 16, 2019
Ypsomed is a leader in the development and manufacturing of injection and infusion systems. The company is keenly aware of the multi-billion dollar problem of poor medication adherence and the need to measure medicine intake and ensure doses are taken at the correct time. Ypsomed sought to create a digital solution for medication adherence monitoring and smart device management for contract research organizations’ (CROs) use in clinical trials, including self-injection systems for trial participants to administer medications at home. Yet the company faced serious demands for remote device management, global scale, and privacy and security regulations such as HIPAA and GDPR. To solve these challenges, Ypsomed adopted Philips’ HealthSuite digital platform (HSDP), a cloud platform built on Amazon Web Services (AWS). HSDP allows Ypsomed to connect devices to the cloud and remotely manage them; store data; and manage and scale services globally within healthcare regulatory, privacy, and s
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     AWS
By: SAP     Published Date: Nov 22, 2011
Today's competitive and fast-paced business environment requires that more people have access to real-time performance and status information, so they can make quick and intelligent decisions. The need for timely and succinct business intelligence continues to grow as executives demand critical information to seize opportunities faster than competitors and to address potential problems in the making. C-level executives and upper management aren't the only staff needing access to business intelligence. Business unit managers and rank-and-file personnel increasingly must also have updated information to do their jobs. This white paper discusses the features and benefits of next generation dashboards.
Tags : ziff davis enterprise, dashboards, business intelligence, technology, business trends, bi solutions
     SAP
By: Dell Software     Published Date: Jul 07, 2013
In this new white paper, learn how SQL Server’s event notifications and extended events help prevent performance challenges. See how you can ensure maximum SQL Server performance, and solve problems before they become problems! Read the white paper now.
Tags : sql, server performance issues, solve problems, event notifications, extended events, solve challenges, technology, database management
     Dell Software
By: Dell Software     Published Date: Jul 07, 2013
In this new white paper, discover the top 10 tips to get the most from SQL Server. Learn the things you need to know about SQL Server performance, and how these optimization tricks and strategies will help kick mediocre SQL performance to new heights. Get the paper today.
Tags : sql, server performance issues, solve problems, tips, best practices, solve challenges, technology, database management
     Dell Software
By: Dell Software     Published Date: Aug 09, 2013
In this new white paper, learn how SQL Server’s event notifications and extended events help prevent performance challenges. See how you can ensure maximum SQL Server performance, and solve problems before they become problems! Read the white paper now.
Tags : sql, server performance issues, solve problems, event notifications, extended events, solve challenges, technology, database management
     Dell Software
By: Sunbelt Software     Published Date: Mar 13, 2008
Messaging archiving can help organizations solve all of these problems and can satisfy a wide range of legal compliance, regulatory, storage management, knowledge management and other problems. This Osterman Research white paper discusses the several reasons to implement a messaging archiving system and provide an overview of Sunbelt Software’s offering focused squarely on the archiving space.
Tags : email archiving, pst, archive, archiving, compliance, records storage, sunbelt
     Sunbelt Software
By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
Tags : citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management
     Citrix Online
By: Symantec     Published Date: Jun 13, 2018
Today’s workforce is increasingly nomadic. Employees use personal and company-owned devices desktops, laptops, tablets, and smartphones with various operating systems to access corporate resources over different networks from virtually anywhere. Roaming users and cloud-based applications have eroded the network perimeter where enterprises have traditionally focused their security controls. In the wake of this disruption, vendors offered myriad point products that solve only a portion of the security problem. These products usually require costly custom integrations and high management overhead to boot. Making matters worse, traditional security approaches can’t address an evolving threat landscape that includes ransomware, stealthy attacks that dwell in a customer’s environment for months, and threats targeting iOS and Android devices. In fact, the mobile workforce is more vulnerable than ever before.
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     Symantec
By: Sybase     Published Date: May 10, 2012
This white paper, based on a survey of database professionals, examines the problems facing many large businesses that are attempting to remain agile while dealing with a mountain of data under management.
Tags : adaptive server enterprise, sybase database management system, database management, database management software, database management and software, database management system, database management system software, database management program
     Sybase
By: IAG Consulting     Published Date: Aug 17, 2007
Before your company launches its next package selection, implementation or upgrade, make sure you don’t cripple the project from the start by failing to identify your requirements – the number one reason that projects spin out of control. This white paper summarizes some of the key lessons we have learned through our industry-leading requirements definition practice.
Tags : systems development, system development, sdlc, business requirements, project planning, defining, definition, define the problem
     IAG Consulting
By: Cornerstone OnDemand     Published Date: Oct 13, 2017
Are you experiencing disengaged employees? What about poor communication between teams? Lack of development opportunities? Incomplete performance reviews? If you said yes to any of these problems, you have a talent management problem. The only way to build a better team is to invest in a talent management solution. Learn how to: • Identify top performers • Set performance goals • Retain employees Interested in learning how to Build a Better Team? Download it today.
Tags : 
     Cornerstone OnDemand
By: Esker     Published Date: Jun 29, 2017
The impact of accounts receivable (AR) on business success is unquestionable. Not only is it one of an organization’s largest assets, it deals directly with a different type of asset that doesn’t show up on the balance sheet — customers. So why then, do so many organizations still run their AR processes like it’s the mid-90s? You have to admit, it is a bit ludicrous. Despite its vital importance, AR is consistently one of the most under-resourced and operationally outdated business processes. One recent study found that 50% of all businesses still use manual processes for managing their receivables. Fortunately, as this eBook will explore, the reason for AR’s stasis isn’t an unsolvable problem; on the contrary, the strategies for overcoming these challenges are as simple as they are sensible, and any business can do them. Learn More — Download the Accounts Receivable Management eBook!
Tags : accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
     Esker
By: Dell     Published Date: Nov 04, 2013
In an ever-changing world, DBAs are managing more complex, business-critical systems. The problem is the business isn’t slowing down, and budgets are getting smaller. Advanced performance management is the answer. Learn more – read this Dell Software white paper.
Tags : dell, dba, business-critical, service level
     Dell
By: IBM     Published Date: Oct 10, 2013
A though leadership white paper discusses how virtualization, cloud computing, and the proliferation of smart devices are helping companies meet their goals and be more effective with their IT investments but are placing increased demands on the datacenter network. Organizations can no longer afford to treat the datacenter network as an afterthought, and it is not sufficient to simply throw more ports or bandwidth at the problem. IBM offers a portfolio of datacenter network planning, integration, and management services designed to maximize customers' DCN success. By working with customers to plan and implement the appropriate network design at the beginning of an IT project, IBM can help customers meet their business requirements, minimize operating costs, and build in flexibility for the future.
Tags : leveraging networks, virtualization, cloud intiatives, networking, cloud computing, datacenter, it investments, minimize operating costs
     IBM
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