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By: LogMeIn EMEA     Published Date: Oct 11, 2019
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features. This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.
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     LogMeIn EMEA
By: SAS     Published Date: Sep 05, 2019
Envision this situation at a growing bank. Its competitive landscape demands an agile response to evolving customer needs. Fortunately, analytically minded professionals in different divisions are seeing results that positively affect the bottom line. • A data scientist in the business development team analyzes data to create customized • experiences for premium customers. • A digital marketer tracks and influences the customer journey for prospective • mortgage customers. • A risk analyst builds risk models for the bank’s loan portfolios. • A data analyst examines data about local customers. • A technical architect defines a new system to protect bank data from internal and • external cyberthreats. • An application developer builds a new mobile app for online customer portfolio • management. Between them, these employees might be using more than a dozen packages for analytics and data management.
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     SAS
By: ttec     Published Date: Jul 24, 2019
Let’s face it: in today’s B2B landscape, the buyers call the shots. Buyers today are proactive, research their own options, and often include many decision makers rather than just one who can be wooed on a golf course or over dinner. So, where does that leave the salesperson? To succeed in this new landscape, sales professionals must understand how the buyer’s journey has changed and unlock the advantages that data analytics and statistical modeling can offer. Sales and marketing teams must also learn how to align their efforts to present a truly coordinated experience. Read this paper to learn how to take advantage of untapped opportunities for helping sales teams evolve in today’s buyer-empowered landscape.
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     ttec
By: Adobe     Published Date: Sep 23, 2019
While having the right tech is key to delivering great experiences, an equally important part of the equation is having the right people, processes and org structures. WHY SHOULD THE TARGET AUDIENCE CARE? Getting value from MarTech investments is top of mind for Marketing Professionals worldwide, and the number one impediment to value realization is the fact that their organizations are not properly set up to fully utlize the tools at their disposal in an effective way. Getting the “people” side of the equation right can be make all the difference in pulling ahead from competitors that are still figuring it out. SUPPORTING CONCEPTS Three best practices to design your org for successful experience delivery: Cultivate the right skills and find the right talent for customer obsession Set up org structures that encourage cross channel collaboration Embrace the possibility of using external support to address the challenges of change management
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     Adobe
By: Hewlett Packard Enterprise     Published Date: Oct 23, 2017
To better understand how companies are finding the unique, hybrid cloud architectures that best meet their needs, we interviewed executives at companies that had reduced or changed their use of managed or cloud IaaS or that chose to avoid the public cloud in the first place. These companies include retail, social media, healthcare, financial services, and public sector companies. Some of these companies were born in the cloud while others transitioned from traditional IT infrastructures. Company sizes ranged from 300 employees to more than 300,000.
Tags : it infrastructure, operations professionals, digital experience, time to resolution, cloud, iaas
     Hewlett Packard Enterprise
By: Pega     Published Date: May 25, 2016
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to
Tags : interaction management, business technology, enterprise, forrester, best practices, pegasystems
     Pega
By: Adobe     Published Date: Apr 23, 2018
See your peers' biggest priorities, most important KPIs, and marketing spending for mobile devices and experiences. WHY SHOULD THE TARGET AUDIENCE CARE? Between September and October 2017, Adobe surveyed close to 500 marketers and IT professionals to explore current mobile trends and priorities, get a glimpse of where they're going with their mobile efforts, and learn what the most advanced organizations are doing to create the next wave of transformative mobile experiences. Read our findings and see how mature your mobile strategies are in comparison to your peers'.
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     Adobe
By: The Economist Group     Published Date: Aug 16, 2019
Finding new ways to make better, more confident decisions. As a supply chain planning professional, it’s what you do. But if you find yourself working in a siloed environment, the ability to make better decisions is consistently hijacked by the need to create yet another workaround simply to ensure your supply chain lives to see another day. In this eBook, we’ll look at the characteristics of a siloed supply chain environment and identify some of the ways your organization can modernize the planning experience. Ultimately, it comes down to connecting data, people and processes to create the transparency you need to help your organization realize better outcomes for executives, planners, manufacturers, suppliers and most importantly, your customers.
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     The Economist Group
By: Akamai Technologies     Published Date: Oct 02, 2018
Ponemon Institute’s Asia-Pacific report details the prevalence of and consequences associated with web application attacks and denial of service (DoS) attacks. More than 500 IT and IT security professionals in Asia-Pacific shared the experiences of their organizations with these types of cyberattacks. The report provides a clear breakdown of specific costs by category for web application attacks and DoS. You’ll also see the security technologies the organizations are using to try to stop DDoS attacks and web application attacks, the rated effectiveness of each technology, and the barriers organizations in Asia-Pacific face in achieving effective protection.
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     Akamai Technologies
By: Akamai Technologies     Published Date: Oct 02, 2018
Ponemon Institute’s Asia-Pacific report details the prevalence of and consequences associated with web application attacks and denial of service (DoS) attacks. More than 500 IT and IT security professionals in Asia-Pacific shared the experiences of their organizations with these types of cyberattacks. The report provides a clear breakdown of specific costs by category for web application attacks and DoS. You’ll also see the security technologies the organizations are using to try to stop DDoS attacks and web application attacks, the rated effectiveness of each technology, and the barriers organizations in Asia-Pacific face in achieving effective protection.
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     Akamai Technologies
By: Akamai Technologies     Published Date: Oct 02, 2018
Ponemon Institute’s Asia-Pacific report details the prevalence of and consequences associated with web application attacks and denial of service (DoS) attacks. More than 500 IT and IT security professionals in Asia-Pacific shared the experiences of their organizations with these types of cyberattacks. The report provides a clear breakdown of specific costs by category for web application attacks and DoS. You’ll also see the security technologies the organizations are using to try to stop DDoS attacks and web application attacks, the rated effectiveness of each technology, and the barriers organizations in Asia-Pacific face in achieving effective protection.
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     Akamai Technologies
By: Akamai Technologies     Published Date: Oct 02, 2018
Ponemon Institute’s Asia-Pacific report details the prevalence of and consequences associated with web application attacks and denial of service (DoS) attacks. More than 500 IT and IT security professionals in Asia-Pacific shared the experiences of their organizations with these types of cyberattacks. The report provides a clear breakdown of specific costs by category for web application attacks and DoS. You’ll also see the security technologies the organizations are using to try to stop DDoS attacks and web application attacks, the rated effectiveness of each technology, and the barriers organizations in Asia-Pacific face in achieving effective protection.
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     Akamai Technologies
By: Akamai Technologies     Published Date: Oct 02, 2018
Ponemon Institute’s Asia-Pacific report details the prevalence of and consequences associated with web application attacks and denial of service (DoS) attacks. More than 500 IT and IT security professionals in Asia-Pacific shared the experiences of their organizations with these types of cyberattacks. The report provides a clear breakdown of specific costs by category for web application attacks and DoS. You’ll also see the security technologies the organizations are using to try to stop DDoS attacks and web application attacks, the rated effectiveness of each technology, and the barriers organizations in Asia-Pacific face in achieving effective protection.
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     Akamai Technologies
By: Kaon     Published Date: Mar 24, 2012
CMOs are challenging trade show professionals to do more with less. That's why savvy marketers are using virtual product demonstrations to eliminate the cost of shipping products and create engaging interactive customer experiences within their booth.
Tags : cmo, ipad, 3d products, virtual products, interactive products, mobility, sales, marketing
     Kaon
By: Pega     Published Date: Jul 29, 2015
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to discover how well each vendor fulfills Forrester’s criteria an
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     Pega
By: CA Technologies     Published Date: Apr 06, 2017
Reports of cyberattacks now dominate the headlines. And while most high-profile attacks—including the major breaches at JP Morgan, Anthem and Slack—originated outside of the victimized organizations, theft and misuse of data by privileged users is on the rise. In fact, 69% of enterprise security professionals said they have experienced the theft or corruption of company information at the hands of trusted insiders.1 There are also cases where a company’s third-party contractors, vendors or partners have been responsible for network breaches, either through malicious or inadvertent behavior.
Tags : cyber security, cyber attack, it security, threat analytics, risk mitigation, data security
     CA Technologies
By: Adobe     Published Date: Nov 10, 2015
This report reveals how well each vendor fulfills our criteria and where they stand in relation to each other to help application development and delivery (AD&D) professionals select the right partner for their digital experience platform needs.
Tags : top ten software providers, software providers, top ten vendor, digital experience, adobe
     Adobe
By: CA Technologies     Published Date: Sep 25, 2017
Reports of cyberattacks now dominate the headlines. And while most high-profile attacks—including the major breaches at JP Morgan, Anthem and Slack—originated outside of the victimized organizations, theft and misuse of data by privileged users is on the rise. In fact, 69% of enterprise security professionals said they have experienced the theft or corruption of company information at the hands of trusted insiders. There are also cases where a company’s third-party contractors, vendors or partners have been responsible for network breaches, either through malicious or inadvertent behavior.
Tags : threat analytic systems, siems, firewalls, entity optimization, fraud prevention, ca technologies
     CA Technologies
By: CA Technologies     Published Date: Aug 22, 2017
Reports of cyberattacks now dominate the headlines. And while most high-profile attacks—including the major breaches at JP Morgan, Anthem and Slack—originated outside of the victimized organizations, theft and misuse of data by privileged users is on the rise. In fact, 69% of enterprise security professionals said they have experienced the theft or corruption of company information at the hands of trusted insiders.1 There are also cases where a company’s third-party contractors, vendors or partners have been responsible for network breaches, either through malicious or inadvertent behavior.
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     CA Technologies
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
Mobile is undoubtedly changing both our personal and professional lives. Customer service organizations should decide on a strategy to bridge the gap between mobile behavior and customer service. This requires a strategic review of value drivers, combined with a tactical search for relevant use cases. Don’t fall in the “we need an app for everything” trap — some users need big screens, some users don’t. Some need a rich experience, others just need basic functions. Your strategy must take all of these dynamics into consideration.
Tags : data search, mobile devices, customer service, organization optimization, employee expectations, opportunities, global oracle data centers, data center traffic
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Pure Storage     Published Date: Oct 09, 2017
There’s no question about it: purpose-built all-flash storage is an exceptional catalyst for improving data center operations and supporting the transition to the cloud operating model. AFAs’ highly strategic role in both IT and business underscores the need to move storage purchase discussions and decisions beyond the storage team. IT leaders who want to see their organizations reap AFAs’ benefits—performance improvement, productivity gains, and cost savings, among others—should actively define their AFA strategies and oversee storage-related decision making, thus treating storage like the newly strategic asset it has become. To learn more, visit purestorage.com/cloud.
Tags : it infrastructure, operations professionals, digital experience, time to resolution, cloud, pure storage
     Pure Storage
By: Mitel     Published Date: Dec 19, 2016
As a professional with influence over the customer experience your business provides to your customers, you likely have a sense of which organizations are getting it right, whether they're your direct competitors or sources of inspiration in another line of business. While you can try to mimic, replicate or establish your own benchmarks to measure against based on these success stories, there's nothing more valuable than hearing how it's done directly from the pros. Check out our free e-booklet to learn from six companies that transformed their digital customer experience and saw measurable results in customer satisfaction, operational costs, employee productivity, and more.
Tags : customer experience, sms, email, web chat, social media, mobile
     Mitel
By: Oracle     Published Date: Sep 30, 2019
In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer – and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales. As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues – cracking the code – can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue. Marketing automation platforms automate repetitive
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     Oracle
By: Box     Published Date: Nov 12, 2014
Thanks to Box and Salesforce, a young luxury brand can go toe-to-toe with the major players. Learn how Bespoke Collection uses Box and Salesforce to professionalize the customer experience, reduce friction in the sales process, and boost communication across marketing and sales teams.
Tags : customer experience, sales process, communication, marketing and sales teams, salesforce, sales
     Box
By: NetSuite     Published Date: Feb 17, 2016
NetSuite recently joined forces with IDG Communications to gather together some of Australia’s leading CIO and CFO professionals to find out how their businesses are responding to disruption, the inherent opportunities it brings, the impact on their roles and what role cloud computing plays in this process. This white paper shares some of the key experiences of participating businesses from a wide range of industries within Australia, including retail, government, tourism and professional services.
Tags : disruption, netsuite, australia, underlying business models, disruption opportunities, cloud computing, small business
     NetSuite
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