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ptak noel associates

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By: IBM Corporation     Published Date: May 22, 2012
In this paper, Ptak/Noel describes the new IBM PureFlex system and the unique management capabilities of the IBM Flex System Manager.
Tags : datacenter management, pureflex, smarter computing, e ibm flex system manager, ibmsmartcloud
     IBM Corporation
By: IBM Corporation     Published Date: Jun 28, 2011
The internal staff at Ptak, Noel & Associates determined that their ability to deliver services was highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study explain how Service Desk Management help them to achieve that goal.
Tags : service desk management, problem management, incident and access management, incident management process, incident management software, ptak noel & associates, it operations, service desk management
     IBM Corporation
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