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quality

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By: IBM     Published Date: Jan 22, 2009
This white paper demonstrates a service quality management solution from IBM. An end-to-end, integrated approach, the service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.
Tags : service quality management solution, ibm, telecomunications, service quality, customer experience
     IBM
By: IBM     Published Date: Jan 22, 2009
This white paper explains the IBM Tivoli® Netcool® customer experience management solution which offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers.
Tags : ibm, tivoli netcool, enterprise customers
     IBM
By: IBM     Published Date: Mar 17, 2009
IBM and PTC, leaders in product development and innovation, are offering joint solutions that combine our expertise and technology to fully support cross-enterprise product development optimization. Together, we enable companies to meet time-to-market, cost-reduction and quality requirements, in an ever-increasing, complex global marketplace.
Tags : ibm, ptc, telelogic, product development, product innovation, joint solutions, product lifecycle management plm, return on investment
     IBM
By: IBM     Published Date: Mar 24, 2009
Electronics and Software Engineering are quickly merging with traditional Mechanical Engineering to create a new paradigm in auto manufacturing: Mechatronics. Industry experts predict that this shift will bring about profound advances in automotive product development. Unfortunately, existing IT and process infrastructures do not provide sufficient capabilities to support the new paradigm: multiple data silos, a lack of standardized processes, and integration issues on a tool level (Mechanical, Electronic, Software) continue to pose serious obstacles to development efficiency, and remain a frequent source of delays, quality issues and cost increases.
Tags : ibm, ibm telelogic, automotive system design, mechanical engineering, mechatronics, oems, electronic stability programs, esp
     IBM
By: Internet Security Systems     Published Date: Aug 21, 2009
Mobile and remote workers of all types need high-quality connections to the Internet and to their corporate networks. They need connections from branch offices, homes, airports, hotels and other locations around the world. This truly becomes a security challenge as network managers scramble to meet these needs.
Tags : mobile workforce, remote access, network security, wireless security, off-site, remote workers, internet security, internet security systems
     Internet Security Systems
By: MBG     Published Date: Aug 21, 2009
Telecommunications expenses are among the largest cost items on the corporate income statement. According to leading industry analysts, many companies can lower their telecommunications costs by 15 percent or more without damaging their service quality. In this white paper, MBG outlines five steps that can lead to these savings.
Tags : phone, telecom, telecommunications, phone bill, it spending, cost control, voip, voice over ip
     MBG
By: OutlookSoft     Published Date: Aug 21, 2009
An effective corporate performance management (CPM) solution leverages a unified application for all key business processes, a centralized database ensuring the highest level of data accuracy and consistency, and provides critical decision-making information in real-time. Read this insightful white paper to learn more.
Tags : performance management, business management, business process management, bpm, data quality, business decision, business metrics, outlook soft
     OutlookSoft
By: PTC     Published Date: Aug 21, 2009
An ECM solution can give you lasting differentiation from your competitors by improving the quality and availability of your publications. Download this white paper to learn why you can't afford to overlook an ECM solution for your technical publications process.
Tags : content management, competitive edge, content delivery, cms, ecm, enterprise content, ptc
     PTC
By: PTC     Published Date: Aug 21, 2009
How many times has your product gone to prototype, test or assembly and not worked quite right? How can you address all dependencies before testing and assembly? Find out in this free white paper.
Tags : product lifecycle, product lifecycle management, plm, product development, productivity, electromechanical, product testing, quality assurance
     PTC
By: Reactivity     Published Date: Aug 21, 2009
Security is one of the main issues when deploying Web services in the enterprise. This white paper discusses the advantages of an appliance over an agent-oriented architecture for Web services security, how cross platform interoperation is immediate with a hardened appliance, and why web services security is different from web server security.
Tags : network architecture, quality assurance, xml, web service management, web service, web service security, web services security, security appliance
     Reactivity
By: Soffront     Published Date: Aug 21, 2009
How marketing automation and CRM can help a mid-sized business consolidate data, improve customer information, streamline marketing efforts, and take full advantage of marketing campaigns.
Tags : crm, smb, smbs, data consolidation, data quality, application integration, marketing, marketing roi
     Soffront
By: Villanova     Published Date: Aug 21, 2009
Based on the Japanese words Seiri, Seiton, Seiso, Seiketsu and Shitsuke, the 5S philosophy focuses on effective workplace organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non-value activity while improving quality efficiency and safety. Once fully implemented, the 5S process can increase morale, create positive impressions on customers, and increase efficiency and organization.
Tags : lean methods, productivity, efficiency, workforce management, customer service, six sigma, 6 sigma, project management
     Villanova
By: IAG Consulting     Published Date: Jul 27, 2010
Requirements quality is tangible. This hard-hitting 10 minute video microcast presents the concrete rules that will allow you to quickly assess a requirements document and determine if it will likely lead to an effective implementation.
Tags : iag, project management, project management, maturity, consulting, model
     IAG Consulting
By: Castelle     Published Date: Nov 01, 2006
Computer-based, network fax servers offer a high quality, low maintenance enterprise fax solution, well-suited for organizations involved in fax-intensive industries. From first-rate administration and development tools to comprehensive integration with existing network resources, fax servers can accelerate document processing and turnaround time while reducing communication costs.
Tags : ip faxing, faxing, enterprise faxing, ip networks, document management, communications convergence, network management, messaging
     Castelle
By: Quocirca     Published Date: Sep 07, 2007
Companies are faced with increasing pressures on the communications capabilities they offer their employees.  More employees are mobile, working from home or in other remote locations with a growing need to talk and share information with their colleagues.  This cuts across fixed and mobile communications, but businesses still want the flexibility of mobile, and the costs, predictability, quality and service models of fixed.
Tags : telecom, quocirca, mobility, soho, voip, ip telephony, convergence, small business
     Quocirca
By: Quocirca     Published Date: Jul 03, 2008
Businesses of all sizes adopt technology to make them more productive, cost effective or flexible and help them compete. Over the years the adoption of tools such as mobile phones, wireless laptops, the internet and email have all been driven by such expectations. Small and mid-sized businesses (SMBs) are often at the forefront as these technologies can give them a lead on their larger competitors. What starts as a useful extra tool or 'competitive edge' soon becomes the accepted norm and a search for improved quality and utility then ensues.
Tags : convergence, mobile, wireless, communications, unified communications, quocirca
     Quocirca
By: TriTuns Innovation     Published Date: Nov 14, 2006
This paper examines the nature, cause and impact of data quality problems in typical IT system implementations.  It argues that the extent and impact of poor data quality is largely misunderstood and often ignored.
Tags : data quality, data protection, data improvement, improve data, trituns, trituns innovation
     TriTuns Innovation
By: SoftLanding Systems     Published Date: Nov 18, 2006
This no-nonsense primer covers the benefits and basic principles of good testing, offers practical advice for getting the most out of your testing efforts, and pinpoints several areas where automation will help you achieve the most cost-effective results.
Tags : software testing, quality assurance, application testing, test and measurement, database development, quality assurance, scripting, software testing
     SoftLanding Systems
By: Siperian     Published Date: Jan 24, 2007
Master Data Management is a cohesive strategy for managing all master data domains.  Where is your organization most likely to derive business value from a Master Data Management solutions?  This report answers these questions and details the path forward:  Adaptive Master Data Management.
Tags : data management, master data management, mdm, business intelligence, data integration, data quality, siperian
     Siperian
By: Siperian     Published Date: Jan 24, 2007
Discover the essential steps to delivering a solid business case for the right customer-centric MDM architecture and achieve maximum ROI.
Tags : roi, data management, return on investment, master data management, mdm, data integration, data quality, siperian
     Siperian
By: Tripp Lite     Published Date: Jan 24, 2007
Voice over IP (VoIP) is exploding in popularity as an application for business data networks. As a result, a company can lower its hardware and service costs while raising productivity through the use of more customizable telephony applications.
Tags : voice over ip, voip, ip telephony, call center management, quality of service, network infrastructure, infrastructure, power
     Tripp Lite
By: BusinessObjects     Published Date: Jan 30, 2007
Download this step by step guide to learning how mid-size companies can benefit from Business Intelligence. You'll learn the benefits of BI and why mid-size companies need it for effective decision-making and improved results.
Tags : performance management, data quality, msrs, microsoft reporting services, cognos 8, cognos, powerplay, cognos reportnet
     BusinessObjects
By: Xactis     Published Date: Feb 05, 2007
Learn the ‘bottom-up’ approach to start Business Rules Extracting, Migrating and Auto Re-architecting your current mission-critical legacy system and their data, into an SOA.
Tags : soa, service oriented architecture, service-oriented architecture, business rules extracting, software development, c++, quality assurance, legacy system
     Xactis
By: Indigo Rose Corporation     Published Date: Feb 14, 2007
There is simply no easier way to make compact, professional quality patches for your software and electronic content. Visual Patch 2.0's point-and-click design workflow takes the difficulty out of building even complex full-history patches.
Tags : sofware development, patch, updates, binary patches, indigo rose
     Indigo Rose Corporation
By: Infor     Published Date: Feb 27, 2007
With leading brands including Landliebe and Mona, Campina supplies milk, cheese, butter, desserts, yogurt and all kinds of dairy drinks in over 130 countries. Historically, each of these production and sales centers operated on an independent basis. While this allowed for a degree of localized efficiency, it presented a range of issues and potential fault lines which became exacerbated as the company, and the demands of its consumer grew.
Tags : productivity, supply chain management, erp, scm, enterprise resource planning, food, dairy, infor
     Infor
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