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By: Interactive Intelligence     Published Date: Feb 27, 2013
Workforce management is more than just software, It requires a large amount of process definition and organizational consideration. These considerations are critical to the success of any workforce management program -- read on to learn more!
Tags : workforce management, more than just software, interactive intelligence, organizational consideration, crm & customer care, marketing research
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Sep 11, 2013
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties — as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today. The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the reader’s contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
Tags : contact center metrics, interactive intelligence, contact centers, industry, representatives, performance metrics, customers, customer service process
     Interactive Intelligence
By: OneNeck IT Services     Published Date: Aug 24, 2007
In November 2002, Skanska embarked on the construction industry’s largest consolidation effort. Having acquired numerous companies in the previous 12 years — ranging in size from $100 million to $1 billion and comprising the $3.9 billion Skanska of today — CIO Chris Stockley was charged with migrating all the companies onto the J.D. Edwards application platform already in use by a few of the organizations.
Tags : skanska, building, construction, case study, oneneck, erp hosting, erp outsourcing, it outsourcing
     OneNeck IT Services
By: AT&T     Published Date: Jun 30, 2008
Wholesale sales representatives sell TaylorMade golf clubs, clothing and accessories to more than 10,000 retail outlets. TaylorMade executives concluded that if the company could automate these value-added sales force services, which were requiring more than 60% of the company's 100+ wholesale representatives' in-outlet time, the overhead savings and increase in sales revenue could be significant. Read how TaylorMade addressed this challenge in this case study.
Tags : sales force automation, salesforce automation, salesforce, sales automation, business analytics, inventory, inventory management, wireless
     AT&T
By: Trading Concepts     Published Date: Feb 24, 2009
Virtualization is a revolutionary technology that has emerged as one of the hottest trends in the IT segment. If you are not already leveraging the server virtualization wave as a means to deploy cost effective Disaster Recovery, then use this paper as a catalyst to transform your business today: virtualization enables greater efficiencies, faster application and data recovery, and overall cost savings.
Tags : inmage, dr scout, server virtualization, disaster recovery, continuous data protection, cdp, recovery point objectives, rpo
     Trading Concepts
By: Technolytics     Published Date: Oct 05, 2007
Recently, a series of cyber attacks on the Defense Department and Defense contractors in the United States as well as the Ministry of Defense and Parliament in the U.K. have created significant cause-for-concern by computer security experts. It is imperative you read this brief and learn how we're all vulnerable and what is being done to prevent these Cyber Attacks.
Tags : spy ops, spy-ops, cyber attack, hacker, hackers, government, internet security, national security
     Technolytics
By: eGain     Published Date: Oct 12, 2007
Business relationships have always been based on interactions. Until now most of these interactions have been through conventional means, such as the telephone. But now more and more of your business interactions are over the Internet, and this trend will continue for the foreseeable future. Are you ready to handle this change?
Tags : customer interactions, customer service, customer support, support, helpdesk, online support, help desk, client service
     eGain
By: Advantix Communications     Published Date: Oct 26, 2007
Today, most healthcare professionals carry mobile phones. These phones are capable of sending and receiving text messages; immediately, non-intrusively and cost effectively. Text messaging has opened up a revolutionary way for healthcare organizations to interact with their health care staff.  This document will help the reader to understand the costs associated with current staffing organizations' communications and identify a cost effective alternative.
Tags : nurse communications, sms for healthcare, sms for health care, text messaging communications, cell phone messaging, cellphone messaging, mobile phone messaging, health care text message
     Advantix Communications
By: Borer Data Systems Ltd.     Published Date: Nov 07, 2007
At the Defcon security conference on August 2007, a hacker and Defcon staffer who goes by the name Zac Franken, showed how a small homemade device he calls "Gecko", which can perform a hack on the type of access card readers used on office doors throughout the country.
Tags : security, security management, access control, identity management, iam, authentication, wiegand, tracking
     Borer Data Systems Ltd.
By: Borer Data Systems Ltd.     Published Date: Nov 07, 2007
Developed by Borer in conjunction with AND-Group, the CruSafe software and hardware system provides a state-of-the-art safety system specifically developed to address the key requirement for real-time tracking of personnel. AND CruSafe is a state-of-the-art safety system which has been specifically developed to address the key requirement for real-time tracking of personnel (often known as POB- Personnel On Board). CruSafe has already been proven to reduce muster times by 70%.
Tags : security, security management, access control, identity management, iam, authentication, crusafe, and-group
     Borer Data Systems Ltd.
By: Tideway Systems     Published Date: Dec 11, 2007
A world class IT organization needs to be better than even the regulators require – and good IT governance doesn't have to tie the IT department up in red tape. Judicious application of IT best practices, frameworks and methodologies can help achieve this, based on an accurate picture of the IT environment, at which point regulatory compliance becomes a happy side effect. Find out how you can have an up-to-date true view of your infrastructure on a daily basis – not just at a point in time by reading this white paper.
Tags : compliance, regulation, regulations, regulator, regulators, governance, compliant, infrastructure
     Tideway Systems
By: Mediative     Published Date: Jan 14, 2008
Comparing the two search engines predominantly used by Chinese searchers – Baidu and Google.cn – Enquiro conducted an eye tracking study with Chinese students to answer how Search user interaction can differ between cultures, languages and reading patterns. How do Google and Baidu compare? And how do Chinese searchers use organic vs. paid listings?
Tags : china, asia, international, baldu, chinese, chinese government, culture, cultural influence
     Mediative
By: VMware Dell     Published Date: Sep 29, 2008
Business operations that are heavily dependent on information systems may be significantly impacted even by a brief application outage. Impact of a data loss is even more drastic. IDC estimates that in a disaster situation, the average loss is $3 million per incident and $81,000 per hour.
Tags : vmware, dell, disaster recovery, storage area network
     VMware Dell
By: Catalyst SF     Published Date: Apr 30, 2008
This white paper is intended to provide an overview of the mobile marketing options available to marketers today. It is designed for the person who wants an entry level perspective on the platform. Ultimately, this document is meant as a starting point in your pursuit for greater understanding of emerging media options, in this case mobile. After reading, you should have some idea of how to proceed to explore digital marketing for your brand.
Tags : catalyst, mobile marketing, mobile, cell, cell phone, smart phone, interactive/pr agencies
     Catalyst SF
By: CopiaTECH     Published Date: Mar 18, 2008
Wireless networking is no more a new name to computer users these days than iPod is to music lovers. This technology is one of the most popular, inexpensive and simple modes of connecting computers to the internet or a network. Both home users, work users and laptop/mobile users, who want to stay connected, even while on the move, are adopting this technology. Download this paper to read about all the threats that come with wireless connections and ways to guard against them.
Tags : copiatech, wireless, wireless security
     CopiaTECH
By: Integration New Media     Published Date: Apr 01, 2008
This new white paper by Integration New Media provides marketing agencies and multimedia developers with a strong foundation of information about Rich Internet Applications (RIAs). From basic definitions through to technology explanations, this white paper is a must-read for those looking to embrace new technologies to satisfy their clients’ growing needs.
Tags : multimedia, ria, rich internet applications, web development, inm, integration new media
     Integration New Media
By: CommonTime     Published Date: Apr 02, 2008
Many companies that have already invested in IBM Lotus Domino/Notes for their business communications now look to achieve the business benefits that are delivered by mobility solutions. To address this challenge, CommonTime has partnered with Microsoft® to combine key elements our best-of-breed Lotus Domino/Notes mobility solution for Windows Mobile devices with Microsoft’s System Center Mobile Device Manager 2008 (MDM).
Tags : wireless device management, mobile device management, mobile workers, asset management, commontime
     CommonTime
By: Diligent Technologies     Published Date: Apr 11, 2008
This document is intended for the use of Enterprise1 Storage Professionals, focused on Data Protection — Backup, Restore,DR and Archive operations — who are interested in evaluating the potential impact of de-duplication technologies to their business. There is much hyperbole associated with de-duplication. The purpose of this document is to help readers distill the essence from the hype, as the basis for sound decision-making.
Tags : diligent, diligent technologies, deduplication, de-duplication, data center, datacenter, data protection, storage
     Diligent Technologies
By: InvestBrite     Published Date: May 05, 2008
Learn how Trade Center needed to reach highly qualified individual investors while educating them on the benefits of their products and services. Read how InvestBrite can help your investment firm get qualified investing sales leads. Read this paper today.
Tags : investor, investing, investbrite, stocks, bonds, trading, trade, stock
     InvestBrite
By: Clickatell     Published Date: May 20, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
Tags : customer centric messaging, clickatell, standard bank, mobile marketing
     Clickatell
By: RenderX     Published Date: May 27, 2008
If you're producing transactional customer communications such as statements, invoices, policy notifications, or shipping documents, you probably already have some of the basic elements you need to start using TransPromo to take your marketing campaigns to the next level. TransPromo advertising in a PDF, PostScript and AFP electronic and print format can easily be injected into your application with RenderX.
Tags : transpromo, xml, xsl fo, pdf, postscript, afp, xep, direct advertising
     RenderX
By: Dimension     Published Date: Jun 22, 2008
3D printing eliminates the need for third-party vendors, saving money and adding time to explore multiple design iterations. Read more about the benefits of 3D printing for your design process in this white paper.
Tags : product design, dimension, productivity, spend management, product lifecycle management, scm, supply chain, design
     Dimension
By: IFS     Published Date: Aug 15, 2011
In this whitepaper, we'll examine the different enterprise agility barriers reported by study respondents and discuss how energy industry executives can select software for enhanced enterprise agility and change readiness.
Tags : ifs, erp, electric power, enterprise resource planning, energy industry, enterprise software, enterprise agility
     IFS
By: Bronto     Published Date: May 18, 2017
Managing a sophisticated commerce marketing program requires more than a simple email marketing platform. Say goodbye to batch and blast messages and hello to relevance. Today's commerce marketers use an average of 7.2 marketing tactics to grow their business and keep shoppers coming back for more. Are you ready to add a few to your tool box? To build or revamp your e-commerce program, you'll need tools to build subscriber lists in healthy ways, manage coupons, maximize transnational messages, and ping shoppers to remind them about whats waiting in their shopping cart. To stay ahead of the competition, you must also capture browse behavior and create triggered messages to nudge shoppers along in their buying journey, predict what a customer wants and recommend the right product. And, depending on your target audience, you may need to explore SMS.
Tags : 
     Bronto
By: Marketo     Published Date: Jul 30, 2013
Marketing Automation is technology that allows you to nurture leads through automated campaigns. Because marketing automation uses email as one of its methods for engaging customers, we are often asked, “What is the difference between Marketing Automation and Email Marketing?” For small businesses, marketing automation is a tool to take your marketing to the next level while saving your organization’s resources in the long run. Marketing automation builds upon your email marketing strategies to produce superior results. In this paper, we’d like to show you what marketing automation can do for you and help you decide if your organization is ready to graduate to a marketing automation solution.
Tags : marketing, marketing automation, email marketing, lead nurturing, small business, smb, crm, crm solutions/software
     Marketo
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