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By: LogMeIn     Published Date: Aug 27, 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
Tags : live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement
     LogMeIn
By: Dell     Published Date: Nov 09, 2012
Save time and resources when deploying a large or small scale virtual machine network using Dell Virtual Hard Disk for Windows Server 2012 Hyper V.
Tags : dell, virtual hard disk, virtual, hyper v, windows server 2012
     Dell
By: IBM     Published Date: Jul 05, 2012
Esri, a U.S. software company, had growing data volumes as they added new applications. System response slowed down and their existing infrastructure had no room for extension. Read the white paper and see how with the IBM Migration Factory helped Esri consolidate 16 physical servers to two, automate storage management and drastically cut costs.
Tags : ibm, technology, sap, sofrware, technology, migration factory, storage
     IBM
By: IBM     Published Date: Jul 25, 2012
IBM PureSystems offers highly integrated solutions that can help you deploy and tune applications for cloud architectures with ease. Read the research report to take a deeper look at PureFlex Systems within the PureSystems family and learn how PureFlex Systems can help you streamline management and accelerate client time-to-value with a new integrated and modular system/subsystem.
Tags : technology, cloud computing, cloud architecture, storage, management, storage management, ibm puresystems, ibm
     IBM
By: IBM     Published Date: Aug 07, 2012
Most organizations appreciate the potential benefits that customer can reap but many face difficulties effectively turning information into actionable insights. Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction. Understand where your organization is in its pursuit to gain deeper customer insights with four stages of organizational capabilities and associated customer analytics strategies: gain insight from the information explosion; share information internally and across value chain; move from reaction to prediction; and adapt business models that enable faster creation of value.
Tags : customer amalytics. ibm, analytics framework, external data sharing, internal data sharing, increased loyalty, cross sell, wallet share, net promoter score
     IBM
By: IBM     Published Date: Nov 29, 2012
The healthcare industry is poised for a transformation in patient care. Learn how IBM helps leverage the full breadth of patient information, from across systems and providers , to create a complete picture of healthy information and more.
Tags : ibm, patient information, patient information management, health systems, healthcare systems, healthcare technology, patient care ibm
     IBM
By: IBM     Published Date: Nov 30, 2012
The IBM zEnterprise 114 offers organizations of all sizes a flexible infrastructure, called "Freedom by Design." Read the white paper to find out how the z114 can help manage new and traditional workloads in an integrated environment.
Tags : enterprise, ibm, zenterprise, mid sized organizations, it freedom by design, z114
     IBM
By: IBM     Published Date: Nov 30, 2012
Read the Clabby Analytics research report to see how consolidating Linux servers on an IBM Systems z mainframe is more cost effective than deploying Linux on x86 servers. It could save you over a million dollars!
Tags : ibm, linux cloud server, cloud server, server, cloud, virtualization, cloud computing
     IBM
By: IBM     Published Date: Dec 10, 2012
Read this white paper to unlocking the power of unstructured data. In many cases, unstructured text remains the best option for providers to capture the depth of detail required. Read on to see how unstructured health can provide reasons for decisions
Tags : ibm, healthcare, unstructured data, analytics, contextual, organization
     IBM
By: IBM     Published Date: Jan 17, 2013
Read this white paper and discover how decision management can help you effectively leverage your business data to support faster, more-accurate real-time decisions in virtually every area of your business.
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     IBM
By: IBM     Published Date: Jan 17, 2013
Download this white paper to learn about the architecture, deisgn and execution environments for this leading-edge technology, as well as recommendations on how to manage an implementation of this decision management solution.
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     IBM
By: IBM     Published Date: Jan 17, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
Tags : 
     IBM
By: IBM     Published Date: Jan 18, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
Tags : 
     IBM
By: IBM     Published Date: Mar 12, 2013
A new study by Solitaire Interglobal Ltd. (SIL) shows that the integrated IBM Power security stack offers a wide range of benefits to the organizations including high customer satisfaction and a significantly lower TCO compared to others - Read now.
Tags : security, ibm power security, ibm, high customer satisfaction, tco, report
     IBM
By: Skillsoft     Published Date: Jun 25, 2015
Read this white paper to learn how to ensure your IT organization is in touch with the latest industry developments.
Tags : it organization, industry developments, technology, optimization
     Skillsoft
By: Skillsoft     Published Date: Jun 25, 2015
Read this white paper to learn why HR divisions are turning to analytics as a key capability to proactively drive business strategy. HR professionals need a consistent analytical point of reference to make human capital decisions that impact business results.
Tags : analytics, business strategy, human capital decisions
     Skillsoft
By: Skillsoft     Published Date: Jun 25, 2015
Workforce Management (WFM) systems have clearly evolved from the strictly transactional platforms used to deploy workers, track their time and attendance, manage their costs, pay them, administer benefits and provide compliance support. However, WFM systems are actually vital for driving overall business performance … not just for achieving excellence in HR, payroll and benefits administration, time and attendance management Read this white paper to learn how to realize the full value of workforce management systems.
Tags : workforce management system, wfm, attendance, cost, payroll, benefits, compliance, administration
     Skillsoft
By: Riverbed     Published Date: Nov 15, 2012
Riverbed Technology branch consolidation solution enables organizations to streamline branch office infrastructure with a powerful, multifunctional appliance. Read on to learn how Riverbed can fit to your office's solutions and needs.
Tags : riverbed, wan, centralization, virtualization, consilidation solutions, infrastructure, wan optimization
     Riverbed
By: Riverbed     Published Date: Nov 15, 2012
An independent ROI study of Riverbed Cascade product family customers, found a remarkable three-year ROI of 364% by providing cost-effective, application-aware network performance management and more. Read on to learn more about network performance.
Tags : application-aware network management, roi, riverbed cascade, riverbed, it infrastructure, it projects
     Riverbed
By: Riverbed     Published Date: Nov 15, 2012
Edge-VSI enables a high performance stateless branch - where virtual servers and storage are managed at the data center, but execute with local performance. Read on to learn more about VSI with Riverbed.
Tags : riverbed, vsi, virtual storage, virtualization, server infrastructure, wan optimization
     Riverbed
By: Allscripts     Published Date: Feb 18, 2015
Value-based care has arrived. Does your practice have a strategy ready? Download this step-by-step guide to planning and executing a value-based care strategy that's right for your individual practice needs.
Tags : allscripts, health information technology, reduce paperwork, technology core, value based care, value based contracts, risk based contracts
     Allscripts
By: Allscripts     Published Date: Mar 11, 2015
See how Allscripts Professional EHR™ is helping Choice Medical Group raise its standards of care to an Accountable Care Organization (ACO) level, with analytics, patient engagement and an open framework. Choice Medical Group is an Independent Physicians Association with 40 independent physicians spread across a 70-mile radius in the high desert. This organization must coordinate care with an additional 120 specialists and deliver quality care to an extremely rural population. Allscripts Professional EHR™ is helping the Association raise its standards of care to an Accountable Care Organization (ACO) level, with analytics, patient engagement and an open framework, ensuring that geographic distance does not limit quality care availability.
Tags : allscripts, ehr suite, value based care, aco, accountable care organization, choice medical group
     Allscripts
By: Riverbed     Published Date: Nov 08, 2012
Stingray traffic manager 9.0 now includes the capability for industry-leading web content optimization, dramatically accelerating web-based applications and more. Read on to learn about the industry's only ADC with complete WCO integration.
Tags : stingray, adc, wco, wco integration, web content management, web content optimization
     Riverbed
By: Riverbed     Published Date: Nov 08, 2012
Application delivery solutions sit at the nexus connecting users to business services and data, therefore, selecting between solution options is not a decision made lightly. Read on to learn about the business value and efficiency of Stingray.
Tags : riverbed, stingray, it infrastructure, optimization, data optimization, performance optimization
     Riverbed
By: Riverbed     Published Date: Nov 08, 2012
Payment Card Industry Data Security Standard is a set of best practices and security measures that any organization must follow if they accept and handle cardholder data online. Read on to learn about securing your applications for security standard.
Tags : riverbed, stingray, pci dss compliance, stingray traffic, security
     Riverbed
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