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By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
Tags : customer experience, customer satisfaction, customer service, customer support, crm & customer care, marketing research, sales
     LogMeIn
By: IBM     Published Date: Apr 14, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
Tags : ibm, telecom, customer experience, proactive customer care, csp, communication service providers, customer experience/engagement
     IBM
By: Teradata     Published Date: Jan 30, 2015
Big Data analytics are a top priority at many companies today. Most hope to derive new insights from all available data to improve productivity, cut costs, reduce churn, enhance the customer experience, and seize new business opportunities.
Tags : teradata, data, big, data, analytics. insights, solutions, business opportunities, challenges
     Teradata
By: IBM     Published Date: Feb 02, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
Tags : ibm, customer management, customer loyalty, analytics, data, telecom, crm & customer care
     IBM
By: IBM     Published Date: Mar 20, 2017
"Your video business is poised for dramatic growth. Can your provider keep up? SVOD revenues are rising more than 30$ annually. Learn how to avoid common pitfalls and identify a video provider that can grow with you. Download the first entry in IBM Cloud Video’s OTT Success Series to discover: -Important distinctions that can mean the difference between scalable success and an embarrassing false start -How to anticipate and avoid common pitfalls in the OTT 2.0 environment -The right questions to ask when taking your video business to the next level -How the right provider can help you master multiscreen delivery, drive subscriber growth and reduce churn"
Tags : ott. ibm, svod, scalable success, video, video provider, multi screen delivery, subscriber growtth
     IBM
By: IBM     Published Date: Apr 10, 2017
"Your video business is poised for dramatic growth. Can your provider keep up? SVOD revenues are rising more than 30$ annually. Learn how to avoid common pitfalls and identify a video provider that can grow with you. Download the first entry in IBM Cloud Video’s OTT Success Series to discover: -Important distinctions that can mean the difference between scalable success and an embarrassing false start -How to anticipate and avoid common pitfalls in the OTT 2.0 environment -The right questions to ask when taking your video business to the next level -How the right provider can help you master multiscreen delivery, drive subscriber growth and reduce churn"
Tags : ibm cloud video, video business, scalable success, multiscreen delivery, subscription growth
     IBM
By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
Tags : logmein, white paper, technology, customer satisfaction, customer service, customer experience, sales
     LogMeIn
By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
Tags : logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions
     LogMeIn Rescue
By: LogMeIn     Published Date: Sep 04, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn.
Tags : 5 tips for customer service, customer experience, improving customer experience, logmein, rescue, support desk, technical support, customer experience management
     LogMeIn
By: IBM     Published Date: Oct 13, 2015
Download this white paper from EuropeanCommunications to learn how leading mobile network operators use analytics to create more targeted marketing. Get real-world examples of companies that are using subscriber analytics to reduce customer churn, and find out what it takes to put big data to work in your organization.
Tags : ibm, eu comms, csp, subscriber analytics, analytics, cem, customer experience marketing, targeted marketing
     IBM
By: IBM     Published Date: Feb 10, 2015
Read this article bundle to learn how enterprise content management systems can improve customer service, and thereby reduce churn, increase sales, and build loyalty.
Tags : content management systems, customer service, customer lifecycle, loyalty
     IBM
By: SPSS     Published Date: Jun 30, 2009
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
Tags : spss, cablecom, customer retention, crm, churn rate, reduce churn, predictive analytics, statistics
     SPSS
By: SPSS, Inc.     Published Date: Mar 31, 2009
Read how Cabelcom recognized the key to tackling churn and was able to identify the point at which customers become dissatisfied with their service.
Tags : spss, cablecom, customer retention, crm, churn rate, reduce churn, predictive analytics, statistics
     SPSS, Inc.
By: IBM     Published Date: Nov 13, 2008
To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
Tags : ibm, tivoli, voip, iptv, blackberry, service level agreement
     IBM
By: Sixth Sense Media     Published Date: Apr 14, 2011
This paper will review growth drivers, and outline steps service providers can take to enter a new age of lifecycle marketing and promotions to increase ARPU and address churn.
Tags : mobile subscriber marketing, telecommunications marketing, mobile services marketing, reduce subscriber churn, telecom services, subscriber marketing, customer experience/engagement, mobile marketing
     Sixth Sense Media
By: Adobe     Published Date: Aug 22, 2013
Some people want more "likes" because their goal is increased awareness. Others may struggle with losing customers and want improved customer service to reduce churn rates. Whichever challenge your strategy is trying to solve, you will find only a short-term solution if you deal with each challenge in isolation. What you need is an integrated approach that puts social media at the heart of your business as a solid foundation for long-term growth.
Tags : customer experience management, social media data, web trends and analytics, social media, social media marketing
     Adobe
By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.
Tags : customer experience, customer satisfaction, support desk, customer care, customer support, e-commerce, sales
     LogMeIn
By: IBM     Published Date: Jul 08, 2015
For years, organizations have recognized that a better understanding of customers can translate to more sales, increased customer satisfaction and reduced customer churn. Initiatives focused on a 360-degree view of the customer have gone a long way toward providing those benefits by synthesizing customer profiles, sales history and other structured data from multiple sources across the enterprise. But today, customer-centric organizations are discovering that there is more opportunity for growth when they enhance that 360-degree view with information from more sources, both within and beyond the enterprise (see Figure 1). Information in email messages, unstructured documents and social media sentiments—previously beyond reach—is now extending the 360-degree view.
Tags : ibm, e360, customer satisfaction, customer retention, sales history, big data
     IBM
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