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By: McAfee     Published Date: Mar 31, 2017
The Adwind Remote Administration Tool is a backdoor Trojan written in Java language that targets various platforms that support Java files. Adwind does not exploit any vulnerabilities. In most cases, for an infection to succeed, the user must run the malware by double-clicking the .jar file that is usually distributed as an attachment, or opening an infected Microsoft Word document. The infection spreads if the Java Runtime Environment is installed on the user's computer. After the malicious .jar file is executed on the target system, the malware installs silently and connects to a remote server via a preconfigured port to receive commands from a remote attacker and perform other illegal operations.
Tags : backdoor trojans, trojan protection, malware, malware protection
     McAfee
By: Insight     Published Date: Nov 27, 2017
In the new work world, traditional support will not keep workers engaged — or IT transformational. Meet Insight Managed Office, the ultimate end-to-end DaaS solution that helps IT orchestrate modern devices and secure cloud apps.
Tags : device as a service solutions, managed office, workplace services, modern workforce solutions, remote workforce solutions, device management, cloud applications, workforce productivity
     Insight
By: Insight     Published Date: Nov 27, 2017
Learn how end-to-end device management is helping IT become masters of supporting and securing the modern workforce.
Tags : device as a service solutions, managed office, workplace services, modern workforce solutions, remote workforce solutions, device management, cloud applications, workforce productivity
     Insight
By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
Tags : webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan
     WebEx
By: Silver Peak     Published Date: Oct 28, 2013
Enterprises have long been battling the inherent performance limitations of Wide Area Networks (WANs) when delivering applications to remote offices. Caching emerged in the 1990’s as a potential way of addressing this problem, accelerating the performance of specific applications, such as web services, while reducing overall WAN traffic. While caching achieved reasonable success for a few short years, the market for these point products ultimately subsided as a result of several operational and functional limitations. Enterprises require an application acceleration solution that spans all types of traffic, one that is easy to manage, and 100% data coherency when supporting business-critical applications. This white paper will address these issues and offer a solution that addresses these enterprise requirements. The result is a complete solution for improved application delivery across a distributed enterprise environment.
Tags : silver peak, network memory, application caching, wan, caching
     Silver Peak
By: LogMeIn     Published Date: Sep 04, 2013
Organizations are implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals. Click here to find out how.
Tags : service and support, customer support, imperative, technologies, online support, remote support, evolution of support, technical support
     LogMeIn
By: LogMeIn     Published Date: Dec 03, 2012
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
Tags : logmein, support tool, remote support tool, help desk support, support, it help, it support
     LogMeIn
By: Soonr     Published Date: Sep 03, 2014
Business happens at the speed of “right now” across departmental, physical, geographical and organizational lines. Secure, anywhere, anytime access to the most up-to-minute business content ensures that employees, partners and customers can do business faster. Neither remote VPN access nor cloud-only sharing solutions provide the flexibility, security, and universal access required to support today’s business. What’s needed is a solution that offers the benefits of cloud-based file access along with the control and manageability of local file systems. Discover the Soonr Hybrid Cloud Sync and Share Solution that preserves existing file server infrastructure, while delivering complete mobile file sharing and collaboration capabilities.
Tags : soonr, cloud, sync and share, security, solutions, business support, vpn access, cloud sharingsoonr
     Soonr
By: Bomgar     Published Date: Feb 28, 2008
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
Tags : virtual support, customer service, customer support, remote support, remote workers, bomgar
     Bomgar
By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
Tags : service, customer service, customer support, remote support, online helpdesk, online support, help desk, itil
     Bomgar
By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
Tags : remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk
     WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.
Tags : remote access, remote support, customer service, help desk, productivity, customer satisfaction, webex
     WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never uploaded to any WebEx server, ensuring the highest level of data security and confidentiality.
Tags : online presentations, online training, staff training, interactive selling, system management, remote support, web meetings, online meetings
     WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
Enterprises around the world are discovering new ways to optimize business processes using on-demand web services. These businesses use WebEx online collaboration applications to reach, educate, and support a growing number of employees and customers. Companies can now collaborate anywhere, any time, without boundaries.
Tags : online meetings, web conference, online collaboration, elearning, online classroom, web training, webinar, online demos
     WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
Tags : customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs
     WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
Tags : remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction
     WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone™ Network.
Tags : online meetings, web conference, online collaboration, elearning, online classroom, web training, webinar, online demos
     WebEx Communications
By: HP     Published Date: Jul 21, 2011
HP's Converged Infrastructure incorporates tools that make remote support and management efficient and effective. HP Insight Control, for example, helps reduce server deployment time from four hours to just 20 minutes, a 12-fold decrease in deployment time.
Tags : idg, strategy guide, converged infrastructure, hewlett-packard, branch office, unified communications, convergence, idc
     HP
By: Sponsored by HP and Intel     Published Date: Jul 21, 2011
HP's Converged Infrastructure incorporates tools that make remote support and management efficient and effective. HP Insight Control, for example, helps reduce server deployment time from four hours to just 20 minutes, a 12-fold decrease in deployment time.
Tags : idg, strategy guide, converged infrastructure, hewlett-packard, branch office, unified communications, convergence, idc
     Sponsored by HP and Intel
By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
Tags : citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi
     Citrix Online
By: Citrix Online     Published Date: Sep 08, 2010
Better Margins at a Fraction of the Cost.
Tags : citrix online technology, remote support, remote access
     Citrix Online
By: IBM     Published Date: Jun 19, 2008
The perfect mix of performance and energy savings, the IBM BladeCenter S is ideal for the small to mid-sized office and the remote office. It neatly consolidates your storage, servers and networking into a single chassis that plugs into a standard electrical outlet, supports virtually all applications, and uses less energy than comparable systems. Get inside the IBM BladeCenter S with this 3D Virtual Tour that lets you dissect the BladeCenter chassis and look through its components.
Tags : bladecenter, ibm, express seller, green, energy, energy efficient
     IBM
By: IBM     Published Date: Jan 12, 2009
Retail banks are in a state of transformation all over the world. They must integrate new remote payment systems, digitize process integration and update credit management. Watch this webcast to see how IBM WebSphere Portal is helping these companies deliver targeted information to support decision-making, and to aid in their transformation.
Tags : ibm, websphere portal banking initiative, websphere portal, portal solutions for retail banks, updating credit management, internet banking delivery
     IBM
By: Texas Instruments     Published Date: Nov 06, 2006
Download this free whitepapers to learn how Remote Management can transform this challenge into an opportunity to stand apart from other service providers in a very competitive market.
Tags : access control, remote access, remote management, remote support, service provider, service providers, ip networks, ip tv
     Texas Instruments
By: Symantec     Published Date: Nov 02, 2006
Remote control software has proven to be a cost-effective way of providing remote support. This paper examines how these products provide a cost-effective help desk tool and defines necessary security requirements.
Tags : remote control, help desk, remote access, remote network management, remote support, network security, symantec
     Symantec
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