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By: Okta     Published Date: May 07, 2015
Bring Your Own Device (BYOD) can be a very polarizing topic for IT. Some view it as a solution that can save money, improve end user satisfaction, and enable remote employees. For others, BYOD represents risk of data leakage, loss of control, and signing up to support an endless ecosystem of unknown devices. No matter what your opinion on BYOD is, the impact on IT policy cannot be overstated. Through 2017, Gartner reports that 90% of organizations will support some aspect of BYOD. Read this eGuide and learn how you can address several new BYOD challenges facing IT.
Tags : byod, okta, mobility, safety, dad, mobility management
     Okta
By: LogMeIn     Published Date: Mar 01, 2012
Even as colleges and universities have expanded to new campuses and adopted a variety of technology platforms, the IT helpdesk often remains a centralized resource operating from a single location. Effective remote support allows technicians to be "everywhere at once" and reduces the cost of providing quality support.
Tags : logmein rescue, fordham university, remote support, customer support, enterprise applications, technical support, quality support
     LogMeIn
By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.
Tags : customer service, integrated support, customer support, cusomter solutions, live chat, chat support
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This paper examines the business advantages of adopting this solution to support virtually any product — connected or not.
Tags : video-aided remote support, ease support, deployment, support virtually, remote support software, logmein
     LogMeIn
By: HP - Intel® Xeon® processors     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
Tags : it infrastructure, roi, enterprise, performance management, downtime, remote support, support
     HP - Intel® Xeon® processors
By: HP and Intel ®     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
Tags : it infrastructure, roi, enterprise, performance management, downtime, remote support, support
     HP and Intel ®
By: join.me     Published Date: Jan 29, 2014
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
Tags : remote support, solution, complex, communication, sophistication
     join.me
By: Polycom     Published Date: Oct 17, 2016
With its CX5100 and CX5500 products, Polycom (the sponsor of this study) has taken an innovative approach to resolving this situation. The CX5100 and CX5500 are 360 degree camera systems that sit in the middle of the conference room table, providing remote Skype for Business / Lync users with a better “connection” to the meeting room. And unlike traditional video conferencing systems, the “camera in the middle of the table” approach is flexible enough to support both standard / formal meetings and teaming sessions. Download this case study to learn more!
Tags : 
     Polycom
By: McAfee     Published Date: Mar 31, 2017
The Adwind Remote Administration Tool is a backdoor Trojan written in Java language that targets various platforms that support Java files. Adwind does not exploit any vulnerabilities. In most cases, for an infection to succeed, the user must run the malware by double-clicking the .jar file that is usually distributed as an attachment, or opening an infected Microsoft Word document. The infection spreads if the Java Runtime Environment is installed on the user's computer. After the malicious .jar file is executed on the target system, the malware installs silently and connects to a remote server via a preconfigured port to receive commands from a remote attacker and perform other illegal operations.
Tags : backdoor trojans, trojan protection, malware, malware protection
     McAfee
By: McAfee     Published Date: Mar 31, 2017
The Adwind Remote Administration Tool is a backdoor Trojan written in Java language that targets various platforms that support Java files. Adwind does not exploit any vulnerabilities. In most cases, for an infection to succeed, the user must run the malware by double-clicking the .jar file that is usually distributed as an attachment, or opening an infected Microsoft Word document. The infection spreads if the Java Runtime Environment is installed on the user's computer. After the malicious .jar file is executed on the target system, the malware installs silently and connects to a remote server via a preconfigured port to receive commands from a remote attacker and perform other illegal operations.
Tags : backdoor trojans, trojan protection, malware, malware protection
     McAfee
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