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By: TIBCO     Published Date: Nov 11, 2013
When a business event occurs, or a priority request for intelligence comes down the pipe, the modern enterprise has to be able to quickly deliver the right information to the right people. Unfortunately, many organizations continually struggle with accomplishing this task, as the size and complexity of their IT infrastructure rapidly expands. In this latest research, Aberdeen recommends actions for organizations currently involved in data integration, or contemplating the adoption of such practices.
Tags : tibco, mobile strategy, integration, technology, best practices, inefficient integration, platform, business strategy
     TIBCO
By: Intralinks     Published Date: Apr 13, 2015
In the wake of the 2008 financial crisis regulatory exams have become increasingly demanding for governance, risk, and compliance professionals. New rules brought about by the Dodd-Frank Act will continue to shape future examinations including safety and soundness, compliance, market conduct, and risk-based targeted exams. We can expect these changes will require examiners to spend more time onsite, request more documents, and extend the scope and/or depth of their examinations. This means it is more important than ever to avoid the classic mistake of sharing examination documents through ad-hoc, manual processes and delivering highly sensitive data through unsecured channels like mail, e-mail, thumb drives, and FTP. In response to these increasing burdens financial institutions are looking to take control with a more structured, collaborative process for collecting, refining, and submitting regulatory information. Download this white paper to learn more about Intralinks VIA.
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     Intralinks
By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
Tags : it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
     ServiceNow
By: AWS     Published Date: Nov 15, 2018
It isn’t always easy to keep pace with today’s high volume of data, especially when it’s coming at you from a diverse number of sources. Tracking these analytics can place a strain on IT, who must provide the requested information to C-suite and analysts. Unless this process can happen quickly, the insights grow stale. Download your complimentary ebook now to see how Matillion ETL for Amazon Redshift makes it easy for technical and business users alike to participate and own the entire data and analysis process. With Matillion ETL for Amazon Redshift, everyone from CTOs to marketing analysts can generate valuable business intelligence by automating data and analytics orchestrations.
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     AWS
By: Cherwell Software     Published Date: Apr 24, 2019
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer. The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of Munich Airport. Munich Airport evaluated various bidders in a two stage process conducted on the basis of the European Union tendering procedures. Cherwell was able to hold its own against other ITSM solutions both technically and in terms of price.
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     Cherwell Software
By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
Tags : help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation
     Dell Software
By: Elementool Inc.     Published Date: Jan 28, 2008
Here’s a test: Can you list all the issues your software team is working on now? Can you sort them by severity, priority, features affected, and other criteria such as whether the issue is a bug, customer request, or product enhancement? Can you show the histories of all related comments and actions? Can you distribute this information easily to concerned individuals — showing only the information relevant to them?
Tags : bug tracking, project management, software development, effective management process, defect tracking, software testing, quality assurance, quality control
     Elementool Inc.
By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Qwest Business.     Published Date: Jan 27, 2010
This in-depth report explores the key considerations, including solution portfolio, partnerships and processes.
Tags : qwest business, managed network services provider, portfolio, partnership, it resource, roi, spend management, request for information
     Qwest Business.
By: Workfront     Published Date: Sep 18, 2014
As marketers, we know our best work is fueled by time to think, brainstorm and explore different directions. But in a world of endless email, status meetings and countless other distractions, finding time to do great work seems to be a lofty dream rather than reality. Check out this white paper by MarketingProfs to learn 4 best practices to find time to do your best, most satisfying work. You’ll learn how to: • Reduce interruptions • Spend less time tracking work • Reduce random work requests • Stop chasing information and requirements
Tags : strategies, creative work, brainstorm, status meetings, work requests, information and requirements
     Workfront
By: TIBCO     Published Date: Oct 28, 2013
When a business event occurs, or a priority request for intelligence comes down the pipe, the modern enterprise has to be able to quickly deliver the right information to the right people. Unfortunately, many organizations continually struggle with accomplishing this task, as the size and complexity of their IT infrastructure rapidly expands. In this latest research, Aberdeen recommends actions for organizations currently involved in data integration, or contemplating the adoption of such practices.
Tags : tibco, data integration, infrastructure, aberdeen
     TIBCO
By: Druva     Published Date: Aug 04, 2016
The rise of the mobile workforce, combined with an increasing risk of litigation, has created a crisis for businesses. When faced with a request for eDiscovery—the production of electronically-stored information (ESI) in the course of a lawsuit or investigation—legal and IT teams must identify and place costly, time-consuming holds on responsive files. These holds apply across devices and repositories, both inside and outside the organization, including SaaS-based cloud applications such as Office 365, Google for Work, and Box. And lest these teams become complacent, saying “It won’t happen here,” it should be noted that in 2014, 34 percent of companies faced at least one lawsuit with more than $20 million at issue.
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     Druva
By: Druva     Published Date: Aug 04, 2016
The rise of the mobile workforce, combined with an increasing risk of litigation, has created a crisis for businesses. When faced with a request for eDiscovery—the production of electronically-stored information (ESI) in the course of a lawsuit or investigation—legal and IT teams must identify and place costly, time-consuming holds on responsive files. These holds apply across devices and repositories, both inside and outside the organization, including SaaS-based cloud applications such as Office 365, Google for Work, and Box. And lest these teams become complacent, saying “It won’t happen here,” it should be noted that in 2014, 34 percent of companies faced at least one lawsuit with more than $20 million at issue.
Tags : best practices, storage, mobile workforce, technology, data, office 365, mobile device
     Druva
By: RMS     Published Date: Jul 18, 2019
When evaluating single risks, underwriters and coverholders typically have to request exposure analytics from their portfolio managers and brokers, or gather their own supplementary risk data from a range of external resources, whether it is from Catastrophe Risk Evaluation and Standardizing Target Accumulations (CRESTA) zones, through to lookups on Google Maps. But all this takes valuable time, requires multiple user licenses and can generate information that is inconsistent with the underlying modeling data at the portfolio level.
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     RMS
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