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By: ServiceNow     Published Date: May 21, 2015
Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from manufacturing and supply chain through to customer service and online sales. Because of their critical nature, business services need to be highly available and responsive – any disruption has a major financial and customer impact. Download this study to learn more about ServiceNow’s ServiceWatch and how it can help your organization prevent outages that could lead to: • Lost revenue • Lost employee productivity • Lost customers
Tags : servicenow, applications, databases, cloud, virtualization
     ServiceNow
By: ServiceNow     Published Date: Jul 09, 2015
Download this study to learn more about ServiceNow’s ServiceWatch and how it can help your organization prevent outages that could lead to: Lost revenue Lost employee productivity Lost customers
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     ServiceNow
By: SiteSpect     Published Date: Apr 14, 2015
See How Leading Online Brands are Converting Browsers into Buyers With the online retail sector growing quickly, so is the competition for that increased revenue and growth. Now more than ever, online retailers recognize that it's not only vital to drive shoppers to their sites, but also to ensure that they stay and make online purchases in growing numbers. The key to increased conversions is optimizing the online customer experience — and what was once an art, is now just as much a science.
Tags : website optimization, website optimisation, site optimization, site optimisation, site optimization ecommerce, optimize ecommerce site, optimize ecommerce website, ecommerce site optimization
     SiteSpect
By: K2     Published Date: Oct 08, 2015
This report replaces “Building The Case For Your BPM Initiative” in the business process management playbook and provides guidance on developing revenue and customer-focused business cases.
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     K2
By: athenahealth     Published Date: Oct 07, 2015
Download this whitepaper to learn five issues that are most relevant to leaders of faith-based hospitals and health-care systems and examples of how faith-based institutions around the country are already tackling them in innovative ways.
Tags : faith-based care, faith-based hospitals, faith-based healthcare, inpatient revenue, reimbursement models
     athenahealth
By: Compliance Associates     Published Date: Jun 29, 2015
Are you feeling the pressure to meet FDA guidelines on Quality by Design (QbD) principals for Process Validation? Existing manufacturing, LIMS, ERP and document management tools are lacking integration and on demand view of your processes. They have hidden costs, risks and create delays to scalable product manufacturing and revenue. Since the FDA is demanding scientific arguments to support process and product development activies and a lifecyle approach, consider the value of a purpose built app for Process Validation. This new class of APP will bring your products to market faster and lower the risk of costly delays. Download the Primer to learn more.
Tags : regulatory compliance services, validation services, regulatory compliance, fda rulings, validator, validation, validation consultants
     Compliance Associates
By: SevOne     Published Date: Jul 27, 2015
Download this free whitepaper to learn how to create new revenues and attract new customers.
Tags : msps, performance monitoring, sevone, it solutions, fault management, it trends
     SevOne
By: FICO     Published Date: Sep 02, 2016
Behind FICO® Collections Optimisation is a sophisticated decision modeling capability that quanti es the impact of an organisation’s business decisions and actions on customer outcomes such as revenue, loss and profit.
Tags : loans, fico, fico collections optimization, collections and recovery, c&r, resource allocation, roll rate reduction, collector performance
     FICO
By: MuleSoft     Published Date: May 17, 2016
MuleSoft surveyed 802 IT decision makers (ITDMs) globally to assess how organizations of all sizes are executing on digital transformation initiatives, IT challenges and the role of APIs to meet business goals. The survey results reveal challenges that are hindering IT’s ability to achieve digital transformation fast enough. Just 18% of ITDMs are very confident that they will succeed in meeting this year’s digital transformation goals. IT challenges are not only slowing down their ability to complete digital transformation goals this year, but they are also directly putting business revenue at risk. In fact, 66 percent of ITDMs said that their company’s revenue would be negatively impacted within six months. However, the survey found that IT teams are looking to APIs and reuse of existing applications, data and digital resources to speed up the pace of business.
Tags : mulesoft
     MuleSoft
By: Oracle     Published Date: Jun 01, 2016
Many companies that sell online direct to consumers are evaluating whether they can better achieve their revenue and growth goals by either shifting their e-commerce infrastructure to the cloud, or by migrating to a more flexible and scalable SaaS solution that doesn't limit their growth. But what are some of the key considerations as you evaluate your options? Download this whitepaper to learn the 3 keys to igniting your business growth as you consider SaaS commerce solutions.
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     Oracle
By: U.S. Cellular     Published Date: Aug 24, 2016
Don’t let a point of sale outage hurt sales and ruin the customer experience. Internet downtime can rack up thousands of dollars in lost revenue. A negative user experience can hurt your business and ultimately cause customers to move to a competitor. A business continuity solution can help provide additional bandwidth to handle peak activity and support temporary retail activity.
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     U.S. Cellular
By: Thomson Reuters     Published Date: Mar 08, 2018
In recent years, the legal marketplace has seen an influx of new start-ups and new entrants looking to challenge the long-standing service model offered by law firms to their clients. Traditionally, clients looked to their law firms to provide a full range of legal and legal-related services, i.e., to handle every aspect of a matter, even including those activities that did not involve the direct provision of legal services. Today, by contrast, consumers of legal services find themselves the beneficiaries of a new and growing number of nontraditional service providers that are changing the way legal work is getting done. These alternative providers comprise a new sector of the legal market, one that is emerging and evolving rapidly, but is still very much in its infancy.
Tags : legal, services, lpo, accounting, audit, revenue, thomson, reuters
     Thomson Reuters
By: NetSuite     Published Date: Feb 17, 2016
Download this report to learn more about the Seven Deadly Stiflers and how to rid them to drive growth: The hairball Waiting for real time information Billing and rev rec: necessary bedfellows Upgrades equal downgrades Where's the money? Uncoupled product and service Misalignment of Strategy and execution
Tags : revenue, profits, netsuite, financial viability, strategic planning, growth, real time information, upgrade
     NetSuite
By: Akamai Technologies     Published Date: Apr 25, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: Customer trust is at an all-time low and it’s hurting growth Executives are aware that customer trust is becoming critical to success Companies struggle to balance security with digital experience Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
Tags : digital, experience, security, executives, customer
     Akamai Technologies
By: IBM     Published Date: Apr 21, 2016
Industry analysts expect North American sports industry revenue to grow at a compounded annual rate of 4.8% to reach $67.7 billion by 2017, with customer-generated data the most collected type of external data.1 IBM Fan Insight, a software as a service-based solution available in the IBM Softlayer Cloud, and offers sports teams the breakthrough customer intelligence they need to lead in their industry.
Tags : ibm, sports marketing, sports industry, fan insight, kpi dashboard, crm & customer care, marketing research
     IBM
By: IBM     Published Date: May 03, 2016
The new frontier for personalized customer experience: IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which is designed to help your company create personalized, relevant experiences for individual customers with a focus on driving new revenue. Along with explaining the architecture of the solution, this paper covers how the solution works.
Tags : ibm, business analytics, ibm predictive customer intelligence, crm & customer care
     IBM
By: IBM     Published Date: Nov 10, 2016
Are you aware of the ongoing dialog about your products and services? Are you participating? Recent surveys show that organizations that deliver good customer experiences are reaping greater revenues than those that don’t. Yet companies are struggling to pivot towards the customer, because it often requires a complete overhaul of management, culture and technologies. This session will show how to defeat content chaos, streamline and accelerate onboarding and service processes, minimize friction with customers, use analytics to anticipate and prepare for customer needs, and give your front-line people the tools they need to offer a superior experience that will grow your revenues and generate great word of mouth.
Tags : ibm, analytics, ecm, engagement, customer
     IBM
By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Tags : forrester, artificial intelligence, consulting, customer experience
     Genesys
By: Sales Benchmark Index     Published Date: Aug 03, 2016
This workbook is for executive leadership teams inside of companies with aggressive revenue growth goals, who have a lot on the line, and can’t afford to waste time.
Tags : executive leadership, revenue goal, sales, best practices, growth
     Sales Benchmark Index
By: IBM     Published Date: Mar 20, 2017
"Your video business is poised for dramatic growth. Can your provider keep up? SVOD revenues are rising more than 30$ annually. Learn how to avoid common pitfalls and identify a video provider that can grow with you. Download the first entry in IBM Cloud Video’s OTT Success Series to discover: -Important distinctions that can mean the difference between scalable success and an embarrassing false start -How to anticipate and avoid common pitfalls in the OTT 2.0 environment -The right questions to ask when taking your video business to the next level -How the right provider can help you master multiscreen delivery, drive subscriber growth and reduce churn"
Tags : ott. ibm, svod, scalable success, video, video provider, multi screen delivery, subscriber growtth
     IBM
By: IBM     Published Date: Apr 10, 2017
"Your video business is poised for dramatic growth. Can your provider keep up? SVOD revenues are rising more than 30$ annually. Learn how to avoid common pitfalls and identify a video provider that can grow with you. Download the first entry in IBM Cloud Video’s OTT Success Series to discover: -Important distinctions that can mean the difference between scalable success and an embarrassing false start -How to anticipate and avoid common pitfalls in the OTT 2.0 environment -The right questions to ask when taking your video business to the next level -How the right provider can help you master multiscreen delivery, drive subscriber growth and reduce churn"
Tags : ibm cloud video, video business, scalable success, multiscreen delivery, subscription growth
     IBM
By: IBM     Published Date: May 22, 2017
Financial institutions should consider rapidly transforming business models in ways that are cognitive and digital. These transformations should include: Developing alternative revenue sources and streamlining costs.
Tags : financial services, financial security, data security, cloud security, network security, business protection
     IBM
By: IBM     Published Date: May 26, 2017
Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critical for enabling enterprises to achieve goals like increasing revenue, speeding up time to market, and improving efficiencies because these outcomes are dependent on having a successful business network. B2B practitioners have two goals — enable critical business initiatives and control costs — and cloud-based B2B services have been successful in helping enterprises achieve both goals. IDC interviewed eight IBM clients to understand how their use of IBM Sterling B2B Integration Services, part of the IBM B2B Cloud Services portfolio, has impacted their operations and businesses. Download now to learn more!
Tags : digital transformation, b2b integration, ibm, ibm b2b cloud services
     IBM
By: IBM     Published Date: Oct 17, 2017
The data quality tools market continues to show strong revenue growth, driven by cost, process optimization and digital business initiatives. Applying data quality tools to existing and emerging business scenarios will enable data and analytics leaders to deliver greater business value.
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     IBM
By: IBM     Published Date: Oct 17, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business. To meet the business imperative for enterprise integration and stay competitive, companies must manage the increasing variety, volume and velocity of new data pouring into their systems from an ever-expanding number of sources. They need to bring all their corporate data together, deliver it to end users as quickly as possible to maximize
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     IBM
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