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By: RMS     Published Date: Jul 25, 2019
Download this Infogrpahic Now!
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     RMS
By: ASG Software Solutions     Published Date: Feb 23, 2010
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
     ASG Software Solutions
By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Automation is already pervasive in our lives—from tried-and-true mechanized assembly lines to the dawn of self-driving cars. But how can you use advanced forms of automation to improve your business processes? Download this starter guide for a detailed look at robotic process automation (RPA), a type of automation that can help you: Reduce costs Decrease errors Improve efficiency Boost productivity Also explore the definition and features of RPA, as well as the types of automation software.
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     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Robotic process automation (RPA) has emerged as a hugely popular business-IT priority – and with good reason. RPA platforms grow more and more sophisticated by the day, opening up fresh automation opportunities throughout the enterprise and business. But RPA platforms generally aren’t a one-size-fits-all investment. In this market guide, find out how the top RPA vendors stack up against one another on key investment criteria, including ideal use cases, unique RPA capabilities, and more.
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     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: Apr 18, 2019
After evaluating all the options on the market, one company chose Automation Anywhere RPA to start its digital transformation journey and automate its invoice processing, help desk, and internal financial reporting processes. The company achieved its initial goals—and more. It got the first initiative—automating accounts payable—up and running in less than 6 months, and increased the efficiency of the operation by 300%.
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     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Forbes recently referred to robotic process automation (RPA) as “a gateway drug to AI,” referencing its low barrier to entry compared to other technology choices within the AI realm. But while experts continue to tout the future of RPA, what can we expect of it in the short-term? Jump into this resource to get a peek at how experts are predicting RPA’s 2019 will pan out, including notable market shifts, major technology disruptions, and entirely new RPA use cases.
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     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: May 17, 2019
Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, it’s taken the corporate world a while to test, trust and commit to automation at work. To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy. This report explains how enterprises across APAC/ANZ are staying ahead of the global wave of RPA, the most popular solutions they are choosing, who the preferred consultants or 'integrators' are, the challenges, and how the digital workforce is being integrated into the human one.
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     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: May 30, 2019
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
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     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: May 30, 2019
In this InfoBrief, we discuss the broad impact of digitization and how organizations are utilizing RPA technologies for driving business outcomes. We also share use cases and examples from different sectors, as well as key factors that organizations need to consider when selecting a partner for RPA deployment. Since RPA is the latest buzzword, there is a lot of noise around this topic and we aim to filter the noise and provide key insights, as well as offer essential guidance for successful RPA strategies.
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     Automation Anywhere APAC
By: Akamai Technologies     Published Date: May 08, 2017
The Games industry is growing at break-neck speed, surpassing growth rates of the Entertainment industry as a whole. Many Games industry players are joining the race to win-over the coveted online games audience. Developing new games that not only draw in audiences, but also keep them engaged is an on-going challenge. Recently we solicited feedback from more than 150 Akamai global games customers to gain industry insights into the challenges and opportunities their faced with each day. We would like to share their responses with you.
Tags : akamai, gaming, audience engagement, game industry, customer feedback
     Akamai Technologies
By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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     Zendesk
By: Pega     Published Date: May 25, 2016
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to
Tags : interaction management, business technology, enterprise, forrester, best practices, pegasystems
     Pega
By: Adobe     Published Date: Apr 23, 2018
See the 2017 retail holiday recap for learnings you can use while planning for Holiday 2018. Why the target audience should care: Get the trends from last year’s holiday season so you can predict your results this year. Find out why Black Friday online sales are expected to surpass Cyber Monday’s, why bigger retailers are stealing online share from smaller retailers, and why search advertising and mobile optimization should be your top priorities this season.
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     Adobe
By: KPMG     Published Date: Nov 21, 2018
Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business. Read this to discover: • the benefits of automating business processes and the impressive level of cost savings this can deliver • the impact of automation on the BPO market and the implications this has for BPO contracts • a five-step processing for assessing and renegotiating your outsourcing contract • three options for starting your automation journey.
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     KPMG
By: Dell EMC EMEA     Published Date: Feb 28, 2019
Öffentliche und private Organisationen sind sich der Tatsache bewusst, dass das Management des PC-Lebenszyklus komplizierter und teurer wird, wenn die PC-Geräte und Arbeitsweisen von Mitarbeitern vielfältiger werden. Verschiedene Mitarbeitergruppen haben unterschiedliche Anforderungen in den Bereichen Hardware, Software und Konfiguration von Endnutzergeräten, um wirklich produktiv sein zu können. Während IT-Abteilungen versuchen, eine breitere Palette an Technologien für eine zunehmend verteilte und mobile Belegschaft bereitzustellen und zu unterstützen und gleichzeitig die Unterbrechungen für Endnutzer möglichst gering zu halten, stehen sie auch unter einem hohen Kostendruck. Die Konsolidierung von Prozessen und Hilfe vonseiten eines Anbieterpartners wie Dell kann jedoch zu Kostensenkungen führen und dafür sorgen, dass Expertenwissen für bessere Vorgänge im PC-Lebenszyklusmanagement zur Verfügung steht. Laden Sie dieses Whitepaper herunter, um weitere Informationen zu Dell Lösungen mi
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     Dell EMC EMEA
By: Automation Anywhere     Published Date: Feb 21, 2019
A recent Forbes article called robotic process automation (RPA) “a gateway drug to artificial intelligence (AI)”. In other words, RPA, provides organizations with a low barrier to entry into the AI world along with many of its benefits. Call it dipping a toe in the AI waters. What’s clear is RPA is on a tipping point. But will this growth continue? In this e-book we explore 7 predictions for the RPA market in 2019 from the market-leading platform, Automation Anywhere.
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     Automation Anywhere
By: Automation Anywhere     Published Date: Feb 21, 2019
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans. Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors. But to fully realize all these benefits, it’s important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved. This paper provides an overview of the industry’s highest standard for enterprise-grade security as demonstrated by the market’s leading Digital Workforce platform, Automation Anywhere Enterprise.
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     Automation Anywhere
By: Automation Anywhere     Published Date: Feb 21, 2019
Automation Anywhere’s flagship product is Automation Anywhere Enterprise – a RPA platform offering a variety of tools to help organisations develop, operate and manage RPA bots that automate data entry, data gathering and other repetitive, routine tasks usually carried out as part of high-volume, repetitive work (for example, service fulfilment work in call centres, shared-service centres, and back-office processing environments). Automation Anywhere Enterprise bots can add value both in unattended (server-based, lights-out operation) and attended (desktop-based, interactive) deployment configurations. In this report, MWD Advisors digs deeper into the features and capabilities of Automation Anywhere’s product portfolio, analysing its fast-growth trajectory and highlighting large-scale implementations.
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     Automation Anywhere
By: Automation Anywhere     Published Date: Jul 16, 2019
RPA platforms represent a hyper growth market, with enterprises investing in new RPA platforms for process and task automation to achieve greater operating efficiency and agility, while allowing the human workforce to focus on more strategic and higher priority projects and tasks. Intelligent process automation (IPA) is in an early phase of its evolution and represents the next frontier for RPA vendors. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT and business leaders, including chief information officers (CIOs), enterprise and process architects, IT directors, line-of-business (LOB) leaders and process owners, and digital transformation leaders select an RPA platform that is well suited to their specific requirements.
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     Automation Anywhere
By: Automation Anywhere     Published Date: Jul 16, 2019
The advent of artificial intelligence (AI) has shown incredible promise across a wide range of industries. But the benefits of automation have mostly occurred through Robotic Process Automation (RPA), which automates repetitive, mundane tasks – liberating workers to focus on higher-level business initiatives that only humans are capable of providing. After successful trials in most of the world’s largest organizations, automation and AI are poised to transform the global workplace. Making Work Human: 5 Challenges, research by Goldsmiths, University of London, supported by Automation Anywhere, seeks to uncover the main obstacles that organizations must now overcome in order to scale automation and AI, and recognize the true potential of these ground-breaking technologies.
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     Automation Anywhere
By: Automation Anywhere     Published Date: Jul 16, 2019
Learn how your CIO’s creativity could be crucial to your RPA’s success and understand how to get IT involved in the process. Find out how a collaborative approach to RPA has driven success for some of Automation Anywhere’s customers, including UBS Group.
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     Automation Anywhere
By: Automation Anywhere     Published Date: Jul 16, 2019
Learn why companies aren’t currently embracing RPA at scale and understand how to tackle different scaling challenges, from reaching the ceiling of a small Proof of Concept to keeping your people and RPA strategies aligned. Find out how scale was successfully achieved for some of Automation Anywhere’s customers, including Bancolombia.
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     Automation Anywhere
By: Pega     Published Date: Apr 04, 2016
Customer service professionals know better than anyone how fast the world is changing. New channels, new technologies and sky-high customer expectations are pushing your organization to be more agile, flexible and scalable than ever. There are critical things that your customer service apps need to be able to do in order to create a 360-degree professional service organization. Download this E-book and discover the 5 key actions organizations need to take to help businesses meet and surpass customer expectations.
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     Pega
By: Pega     Published Date: Jul 29, 2015
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to discover how well each vendor fulfills Forrester’s criteria an
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     Pega
By: Avanade DACH     Published Date: Jul 12, 2018
Nicht vernetzte Marketinglösungen kosten bares Geld 61 Prozent der Unternehmen verlieren Einnahmen aufgrund ihrer Marketing-Technologien – das lässt sich vermeiden. Wer seine Marketing-Technologien nicht konsequent aufeinander abstimmt, der lässt wertvolle Umsatzpotenziale ungenutzt. Das belegt eine neue Studie von Avanade und Sitecore. Die Studie macht deutlich, vor welchen Herausforderungen Unternehmen bei der Optimierung ihrer Customer Experience stehen – und beschreibt, welche Möglichkeiten Unternehmen damit verpassen. Lesen Sie, wie Sie das Beste aus Ihren Marketing-Technologien herausholen – und Ihren Umsatz nachhaltig steigern.
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     Avanade  DACH
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