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By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : service desks, service management platforms, service desk solutions, failing service desks, saas
     CA Technologies
By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : service desks, service management platforms, service desk solutions, failing service desks, saas
     CA Technologies
By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : service desks, service management platforms, service desk solutions, failing service desks, saas
     CA Technologies
By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : service desks, service management platforms, service desk solutions, failing service desks, saas
     CA Technologies
By: IBM     Published Date: Oct 16, 2014
Because all processes should be aligned to customer metrics,process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial,inventory and other processes that are essential to achieving operational excellence.
Tags : business analytics, organizational processes, customer metrics, process improvement, operational excellence
     IBM
By: foxtailmarketing     Published Date: Oct 15, 2014
This eBook describes, in detail, the methods and systems required to generate sales ready B2B leads by using several different types of digital marketing.
Tags : foxtail marketing, b2b leads, social, google, content creation, lead nurturing, search marketing
     foxtailmarketing
By: IBM     Published Date: Oct 14, 2014
This white paper explores IBM’s vision for the next-generation data center, its potential to be truly revolutionary and the prescribed pathway for getting there.
Tags : service optimization, software defined environment, next-generation data center
     IBM
By: Impact Radius     Published Date: Oct 14, 2014
Marketers need an attribution model that offers accuracy, transparency, and flexibility in attributing credit to the many online and offline marketing channels and campaign they fund. This paper describes the specific challenges that marketing organizations face and the approach they need to take to improve results going forward. Identify the "buying journeys" of your customers and collect the insight needed to maximize your marketing budget.
Tags : 
     Impact Radius
By: IBM     Published Date: Oct 10, 2014
This white paper describes software as the invisible thread that links product parts into an intelligent whole. It examines software delivery for smart products and strategies for evolving software development into a business process.
Tags : ibm, agility, software productivity, agile teams, agile practice, faster solutions, adoption mistakes, dummies
     IBM
By: Citrix Systems     Published Date: Oct 07, 2014
The rapid increases in computing power described by Moore’s Law offer theoretical advantages for IT organizations—but it’s market competition that translates those benefits into real value. As vendors battle for market share, costs are falling for every part of the desktop virtualization architecture. Meanwhile, desktop virtualization technology itself is advancing quickly, providing new ways to enable business mobility and enabling the flexibility that people and organizations need to thrive. This trend is a double win for customers—better solutions at a lower cost—and it’s making the benefits of a service-based approach to IT available to any organization.
Tags : value, cost, virtualization, desktop, computing, power, theoretical, advantage
     Citrix Systems
By: IBM     Published Date: Oct 07, 2014
Today data is the new currency of business. But many organizations have yet to make the most of data insights that drive better outcomes. This e-book describes how businesses can manage information with greater efficiency, speed and continuity for improved ROI through.
Tags : ibm, big data, information management, data insights, roi
     IBM
By: IBM     Published Date: Oct 06, 2014
IBM has worked for years with retailers to help them develop a complete Omni-channel Commerce solution that integrates various channels and provides a foundation that helps enable the seamless experience that consumers are looking for. Due to this joint effort, IBM provides the only Commerce Solution that can truly support a unique and personalized buying experience for consumers that incorporates marketing, selling, fulfillment, and returns across all physical and digital channels. This paper describes the best practices needed to enable a store to meet the cross-channel expectations of the customer and the ever-increasing order volumes of Omni-channel fulfillment.
Tags : omni-channel commerce, store enablement, channel integration, emerging marketing, customer experience/engagement, business intelligence, market research
     IBM
By: IBM     Published Date: Oct 06, 2014
This Aberdeen research paper describes how companies that empower line-of-business (LoB) employees to manage digital store content without relying on IT, achieve better return on marketing investments and create more engaging digital customer experiences.
Tags : e-commerce, lob employees, digital store content, marketing investments, emerging marketing, customer experience/engagement, marketing research, e-commerce solutions
     IBM
By: Oracle     Published Date: Sep 30, 2014
On average, about 40 percent of e-mail opens come from mobile devices and tablets. Mobile subscribers are less engaged because they are being forced through an experience that is not optimized to help them take the action marketers are asking them to. As a marketer, it's daunting figuring out how to address this growing challenge. This guide walks you through where to begin and provides some design strategies to help you capture those clicks.
Tags : oracle, marketing, cloud, connected, customer, modern, mobile, email
     Oracle
By: Epicor     Published Date: Sep 25, 2014
The software as a service (SaaS) model of application delivery, more commonly known as ‘cloud deployment’, in which software features are accessed through a Web browser, is an excellent way for manufacturing companies to get the bene?ts of enterprise resource planning (ERP) systems without the need to build additional IT infrastructure. ERP functionality delivered “from the cloud” avoids the complexity and costs that often accompany on premisess ERP implementations, and typically provides a much more favorable total cost of ownership, compared to legacy on premisess deployment. Companies subscribe to the software features that they need and can add new ones as business requirements change, without buying additional servers or storage to support new functionality. The ERP features are the same as for an on premises ERP system, except that it is hosted and maintained on the Cloud provider’s infrastructure.
Tags : saas, cloud deployment, cloud erp, it infrastructure, software features, application delivery
     Epicor
By: NetApp     Published Date: Sep 22, 2014
Flash Storage for Dummies, NetApp 2nd Special Edition, describes the many uses and benefits of flash storage technology in the enterprise. From flash-accelerated storage to all-flash arrays, flash technology improves performance and increases reliability in storage infrastructures. The book examines various elements of flash storage: how it evolved, and why you should consider it for your storage infrastructure.  The book explores key differences in NetApp’s flash storage solutions: NetApp Flash Cache, Flash Pool, all-flash FAS, and the EF-Series. You’ll also learn five strategies for using Flash in your next storage project. In that classic For Dummies style, you’ll get some useful tips on how to best incorporate flash in your IT environment.
Tags : flash storage, flash-accelerated storage, all-flash arrays, storage infrastructures, it environment
     NetApp
By: Riverbed     Published Date: Sep 05, 2014
This paper examines various technologies and strategies that have traditionally been the basis for DR planning, as well as new methodologies that have arisen around the public cloud. For those situations where a cloud-based DR strategy makes sense, specific best practice recommendations and implementation steps are described.
Tags : recovery, public cloud, cloud storage, gateways, dr planning, recommendations, implementation, storage
     Riverbed
By: Iron Mountain     Published Date: Aug 28, 2014
This white paper describes findings from the first major survey of information governance practices at healthcare organizations.
Tags : iron mountain, information governance practices, ahima, cohasset associates, healthcare benchmarking, healthcare it, information lifecycle practices, health information management
     Iron Mountain
By: HP     Published Date: Aug 25, 2014
The reference architecture (RA) design described in this paper combines HP ConvergedSystem 700x and Red Hat® Enterprise Virtualization, the open source choice for virtualizing workloads. At its core, the RA provides a foundation for building a high-performance Red Hat Enterprise Virtualization platform that has been optimized to consolidate and provision hundreds to thousands of workloads while providing extremely high availability at all levels – from the underlying network and storage fabrics up to the virtual machine (VM) layer. Pre-configured to meet a range of business needs, HP ConvergedSystem 700x offerings can be easily and rapidly deployed to support a variety of virtualized application environments. HP does all the work, using balanced building blocks of servers, storage, and networking, along with integrated management software and bundled support. Read this technical whitepaper to learn more.
Tags : virtualization, data center, cloud, infrastructure, red hat, integrated, optimization, solution
     HP
By: Intel® Services     Published Date: Aug 12, 2014
In this guide we describe how APIs and API management offer a unique opportunity for both travel suppliers and intermediaries to better control their own destinies while increasing customer satisfaction.
Tags : 
     Intel® Services
By: EMC Corporation     Published Date: Aug 05, 2014
Roland Cloutier, CISO of ADP, describes how the largest single payer in the US tax system leverages RSA Security Analytics as the foundation of their Trusted Platform Security Initiative.
Tags : case study, adp, best practices, security analytics, rsa, trusted platform security initiative, security
     EMC Corporation
By: CA Technologies     Published Date: Aug 01, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : service desks, service management platforms, service desk solutions, failing service desks, saas
     CA Technologies
By: IBM     Published Date: Jul 25, 2014
Successful cloud implementations not only require the best solutions, they also necessitate proper execution to realize your business objectives and yield the greatest results. Join this session to hear IBM Distinguished Engineers describe the key considerations and guidelines for architecting private and hybrid clouds.
Tags : ibm, cloud, cloud solutions, private cloud, hybrid cloud, it architecture, eaas, deployment
     IBM
By: HP     Published Date: Jul 22, 2014
HP offers an approach to the modern data center that addresses systemic limitations in storage by offering Tier-1 solutions designed to deliver the highest levels of flexibility, scalability, performance, and quality—including purpose-built, all-flash arrays that are flash-optimized without being flash-limited. This white paper describes how, through the incorporation of total quality management throughout each process and stage of development, HP delivers solutions that exceed customer quality expectations, using HP 3PAR StoreServ Storage as an example.
Tags : 3par, storeserv, storage, data, solutions, flash
     HP
By: Entrust Datacard     Published Date: Jul 21, 2014
This white paper discusses the advantages of using smart credentials for multifunction access; describes the hardware and software components used in a smart credential environment; and provides questions to ask when searching for a smart credential solution provider.
Tags : smart credentials, hardware, software, passwords, features, outdated physical access
     Entrust Datacard
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