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seamless transition

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By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
Tags : 
     Genesys
By: Juniper Networks     Published Date: Nov 06, 2014
To understand how virtualization can help you move seamlessly to a private cloud, watch the Webinar. Understand the challenges Tribune Broadcasting had to solve to achieve, a smooth transition to high-performance, scalable private cloud.
Tags : virtualization, private cloud, public cloud, scalability, infrastructure, agility
     Juniper Networks
By: Wasabi     Published Date: Oct 26, 2017
Kim Komando, “America’s Digital Goddess,” is a leading radio host and web entrepreneur. Every month her video-taped three-hour weekly radio show adds 2.8 TB of video content to its extensive playback library. Switching from their current storage solution, a combination of NAS Arrays and Tape Drives, to Wasabi not only generated huge savings it was simpler and faster. Plus, since Cloudberry works seamlessly with Wasabi, the show also enjoys efficient and cost-effective remote data protection. In this Case Study read in detail how the ‘Kim Komando Show’ made the transition to next generation cloud storage.
Tags : data protection, multimedia content, cloud storage, backup, recovery, secondary storage platform
     Wasabi
By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : contactbabel, contact center, omnichannel, routing, customer experience
     Genesys
By: Genesys     Published Date: Feb 22, 2018
Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and make it a seamless transition. Take a new approach to customer engagement today—or your customers won’t be back tomorrow.
Tags : frost & sullivan, contact center, omnichannel solution, customer engagement
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : routing, customer experience, transitions, self-service
     Genesys
By: Cisco and NVIDIA Corporation     Published Date: Jan 09, 2019
Migrating to Windows 10 is inevitable for keeping pace with modern demands. Cisco Unified Computing System (Cisco UCS®) and Cisco HyperFlex™ systems with NVIDIA GRID™ helps you seamlessly transition and make the most of thisnew operating system resulting in happier, more productive users.Cisco UCS and HyperFlex with NVIDIA GRID enablesorganizations to capitalize on all Windows 10 has to offer, breaking down the barriers to the ideal digital workplace.
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     Cisco and NVIDIA Corporation
By: Riverbed     Published Date: Feb 26, 2015
SteelHead SaaS offers up to 30x better application performance for cloud services and SaaS applications deployed in enterprises. The solution combines the best of WAN optimization with the best of Internet optimization to provide a seamless transition for users between private and public clouds. Customers experience application acceleration immediately, without requiring any configuration changes to the user or service provider environments.
Tags : sas, optimization, private clouds, public clouds, saas applications
     Riverbed
By: Tealeaf     Published Date: Apr 14, 2011
This guide focuses on how to provide a more seamless customer experience for customers transitioning from the website (mobile or fixed) to the customer service center.
Tags : customer experience gap, customer service center, tealeaf, contact center, visibility, online experience, online channel, customer service optimization
     Tealeaf
By: EVault Inc.     Published Date: Aug 22, 2012
Go hybrid and get the best of both data protection worlds. Cloud-connected backup and recovery seamlessly combines cloud-based and onsite data protection technologies for fast, local restores and ensured, offsite disaster recovery. Read the white paper to: . Discover the benefits of transitioning from tape to disk . Learn how to get shorter backup windows and faster recovery times . Ensure your data is totally secure and easily recovered
Tags : white paper, cloud, connected, backup, recovery, hybrid, data, protection
     EVault Inc.
By: IBM     Published Date: Jan 13, 2016
With deep integration of matching and linking capabilities, application development tools and workflow components, IBM InfoSphere Master Data Management can help deliver a seamless transition from a virtual architectural style to a physical architectural style.
Tags : ibm, mdm, linking, data, infosphere
     IBM
By: BlackBerry     Published Date: Mar 12, 2013
Find out how to take advantage of special services, tools and offers – so your organization can make the most of BlackBerry® 10 from day one.
Tags : ready program, blackberry, making the transition seamless, blackberry 10, tools, offers, services, transition
     BlackBerry
By: Juniper Networks     Published Date: Feb 18, 2015
Find out how network virtualization can help you move seamlessly to a private cloud in this Webinar. You will hear about the challenges the Tribune Broadcasting had to solve in order to achieve a smooth transition to high-performance, scalable private cloud.
Tags : private cloud, juniper, cloud computing, virtualization
     Juniper Networks
By: IBM     Published Date: Sep 02, 2009
This webcast presents an easy to follow process that you can use to capture requirements and specify a system architecture.
Tags : modeling, embedded software, ibm, sysml, seamless transition, model execution, dr. hoffman, rational harmony
     IBM
By: Genesys     Published Date: Jul 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : 
     Genesys
By: Tenable     Published Date: Mar 07, 2018
"Answers to five questions that are top-of-mind for infosec leaders today. The challenge of secure DevOps is top of mind for many infosec and IT leaders. To help you understand the latest trends, Tenable reached out to Christina Richmond, Program Director for IDC’s Security Services Research Group, for her answers to the following five questions: 1. How do organizations ensure that the security team adapts seamlessly to development processes and tools to create a cohesive program? 2. What are some common mistakes you see companies make when attempting to integrate their DevOps and security processes? 3. How can security leaders assist organizations with making the transition to secure DevOps? 4. In the world of agile methodologies and DevOps, how do security teams need to evolve to be more effective in managing cyber risk? 5. What are some examples of secure DevOps principles among cloud native technologies? Written for infosec leaders responsible for integrating security int
Tags : secure devops, idc, analyst report, container security
     Tenable
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