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By: Vendor Guru     Published Date: Dec 21, 2007
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
Tags : customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru
     Vendor Guru
By: WebEx Communications     Published Date: Dec 14, 2007
As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.
Tags : remote access, remote support, customer service, help desk, productivity, customer satisfaction, webex
     WebEx Communications
By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
Tags : cmdb, configuration management, change management, itil, service management, itsm, tideway systems, tideway
     Tideway Systems
By: Computhink     Published Date: Nov 30, 2007
The Auburn-Washburn School District provides public education to approximately 5,300 Kindergarten through 12th graders in Topeka, KS. It consists of 128 square miles of rural and suburban areas. Descriptive terms like academically challenging, progressive, small classes, high-achievement, modern and excellent are all used to describe the district.
Tags : frcp, search and retrieval, email management, email archiving, email archive, viewwise, computhink, school
     Computhink
By: ProjectLocker     Published Date: Nov 19, 2007
Learn how you can transform your website into a marketing machine that attracts qualified prospects and converts a higher percentage of them into paying customers.  This Internet marketing whitepaper discusses 5 tips you can implement today to leverage the Internet and reach your customers more effectively.
Tags : website marketing, search engine, sem, seo, online marketing, blogging, adwords, google adwords
     ProjectLocker
By: ITManagement     Published Date: Nov 06, 2007
ITManagement delivers the critical information you need quickly, easily and concisely. We know you don't have time to spend researching the latest innovations in data network solutions and finding free third party information is near impossible... we have done it for you.
Tags : networking, network management, switch, ethernet networking, gigabit networking, mbps, gigabit, ethernet
     ITManagement
By: InsideCRM.com     Published Date: Nov 05, 2007
Considering adding a contact center to your business? Our analyst-written buyer's guide is a great place to start your search. We provide you with an in depth  market overview, a rundown of standard and advanced features and will point you in the direction that will be most beneficial and efficient for your organization.
Tags : software, call center, call center software, contact center, contact center software, crm, customer relationship management, insidecrm
     InsideCRM.com
By: Actimize     Published Date: Oct 10, 2007
According to the results of Actimize's 2007 Employee Fraud survey, which was managed by Infosurv, an independent research company, financial services institutions know that they have a significant and growing problem with employee fraud and are not fully prepared to handle the threat as attacks from organized crime, dissatisfied staff and financially distressed employees become more sophisticated.
Tags : auditing, audit, finserve, finserv, financial services, data theft, identity theft, data protection
     Actimize
By: OneNeck IT Services     Published Date: Aug 24, 2007
"Service to our gym owners is our number one priority," said Linda Mason, Vice President of IT for The Little Gym International. "This clearly drove our decision-making process in searching for an outsourcer." Learn why OneNeck was their number one choice for outsourcing their IT services.
Tags : oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, baan, microsoft dynamics ax, fusion
     OneNeck IT Services
By: Ecora Software     Published Date: Aug 15, 2007
This whitepaper will teach you the necessary steps any organization must take to comply with the Gramm-Leach-Bliley Act (GLBA). Based on the experienced insight of Alex Bakman, Founder, Chairman & Chief Technology Officer at Ecora Software and Khalid Kark, Senior Research Analyst at Forrester Research, this paper discusses how any organization can reduce compliance costs by automating the process of attaining and maintaining proper financial privacy and consumer data safeguard procedures.
Tags : gbla, glba, compliance, financial, privacy, consumer data, data privacy, information management
     Ecora Software
By: Sunbelt Software     Published Date: Aug 10, 2007
Sunbelt Software engaged Osterman Research to survey organizations that are using five different email management systems including Barracuda Spam Firewall, GFI MailEssentials, McAfee GroupShield for Microsoft Exchange, and Symantec Brightmail and Sunbelt Ninja Email Security.
Tags : email management, email, email security, messaging, spam, anti spam, spyware, anti spyware
     Sunbelt Software
By: Microsoft Dynamics     Published Date: Jul 23, 2007
In this white paper, we measure how end users of Enterprise Resource Planning (ERP) applications describe the impact of Microsoft and SAP applications on their business productivity. This research found that Microsoft Dynamics end users on average rated their experience with Microsoft applications more favorably than SAP users rated their experience with SAP.
Tags : sap, microsoft, erp, enterprise resource planning, keystone, microsoft dynamics, productivity, business activity
     Microsoft Dynamics
By: ForeSee Results     Published Date: Jul 20, 2007
This report analyzes satisfaction of the various methods of generating site traffic (email, search marketing, recommendations, shopping comparison sites, etc.) to see which result in the most satisfied customers -- who are also more likely to purchase in the future and recommend the site to others.
Tags : foresee, foresee results, online marketing, comparative, conversion, conversions, customer satisfaction, referrals
     ForeSee Results
By: ForeSee Results     Published Date: Jul 20, 2007
This report analyzes satisfaction of the various methods of generating site traffic (email, search marketing, recommendations, shopping comparison sites, etc.) to see which result in the most satisfied customers -- who are also more likely to purchase in the future and recommend the site to others.
Tags : foresee, foresee results, online marketing, comparative, conversion, conversions, customer satisfaction, referrals
     ForeSee Results
By: Cymfony     Published Date: Jul 11, 2007
The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior.
Tags : collaboration, customer behavior, customer service, online behavior, criticism, crm, customer relationship, customer satisfaction
     Cymfony
By: Cymfony     Published Date: Jul 11, 2007
The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior.
Tags : collaboration, customer behavior, customer service, online behavior, criticism, crm, customer relationship, customer satisfaction
     Cymfony
By: Omniture     Published Date: Jun 27, 2007
If you’re a professional engaged in Search Engine Marketing, chances are you’re always looking for insight and tools to help you manage your program more productively. This guide will help you understand some of the proven principles and robust tools that are available, and the best ways to use them to continually improve your campaigns.
Tags : sem, search engine marketing, bid management, keyword selection, ppc, pay per click, pay-per-click, omniture
     Omniture
By: Omniture     Published Date: Jun 27, 2007
In general, most organizations spend more time and money promoting their websites through acquisition channels such as search or affiliate marketing than they do optimizing existing conversion rates. Download this paper now to discover 7 steps to increase conversion engagement.
Tags : conversion, conversion analysis, lead generation, website analytics, web analytics, lead generation, lead optimization, omniture
     Omniture
By: Cognos     Published Date: Jun 19, 2007
This paper looks at research into the link between visual perception and understanding, and translates the findings into practical techniques that you can use to communicate more clearly with your data.
Tags : visual communication, visual perception, graph, graphical representation, graphs, presentations, evaluation, presentation
     Cognos
By: Engine Ready     Published Date: Jun 08, 2007
Besides being a terrible drain on your online budget, using the wrong keywords in your PPC accounts can probably make you feel ill as you wonder how your competitors can afford to keep their listings ahead of yours. Discover how your analytics can easily cure those ills and get you on track for higher returns on your PPC investment.
Tags : pay per click, search engine marketing, web analytics, online marketing, web marketing, internet marketing, ppc, sem
     Engine Ready
By: Engine Ready     Published Date: Jun 05, 2007
In its quest to continue increasing market share, American Financial Services (AFS) began to realize the importance of a solid analytics package to help develop and track a list of targeted keywords in several pay-per-click search engines. Additionally the highly competitive nature of their most popular keywords was creating a considerable marketing challenge.
Tags : pay per click, search engine marketing, web analytics, online marketing, web marketing, internet marketing, ppc, sem
     Engine Ready
By: Trapeze Networks     Published Date: Apr 16, 2007
This analyst report written by Stan Schatt, VP & Research Director, Networking at ABI Research  helps you decipher the WLAN security alphabet soup, understand architectural approaches to WLAN security, upcoming standards for roaming, load balancing and management frame encryption, and key security requirements that you should consider for you next WLAN deployment.
Tags : wi-fi, wireless, wlan, remote technologies, roaming, encryption, access point, service set identification
     Trapeze Networks
By: Xiotech     Published Date: Apr 13, 2007
Organizations face a double whammy when it comes to data archive management. On one hand, the volume of digital and paper archives is growing exponentially. Industry analysts report that digital hard disk storage has grown 85 percent a year over the last eight years and 2.7 billion new sheets of paper are filed into folders every day.
Tags : data archive, data management, storage, data warehousing, archive management, document search, search and retrieval, document management
     Xiotech
By: Blue Lane     Published Date: Apr 03, 2007
Andreas Antonopoulos, SVP & Founding Partner of Nemertes Research, discusses the challenges of securing the new virtual datacenter.
Tags : virtualization, datacenter, security, vulnerability, vmware, virtualshield, security, patching
     Blue Lane
By: digitiliti     Published Date: Apr 02, 2007
The challenge of managing, protecting and storing digital data is a major issue for businesses of every size and category. Companies generally rank the improvement of their storage infrastructure as a top objective, and the escalation of data protection costs has become an overriding concern. According to recent research, the data storage capacity of the average North American enterprise is now 59 terabytes, and the projected annual production data growth is 20 to 30 percent.
Tags : data storage, software, data security, data protection, enterprise software, storage, digitiliti, backup and recovery
     digitiliti
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