RSS feed Get our RSS feed

News by Topic

self service portals

Results 1 - 5 of 5Sort Results By: Published Date | Title | Company Name
By: Aspect Software     Published Date: Nov 06, 2014
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors. Download to learn more!
Tags : aspect, digital consumer, self service, voice response market, it leads, ivr investments, omni channel, omnichannel
     Aspect Software
By: Cherwell Software     Published Date: Sep 22, 2015
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability. To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
Tags : business enablement, cloud applications, cloud computing, cloud infrastructure, cloud strategy
     Cherwell Software
By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
Tags : help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation
     Dell Software
By: IBM MaaS360     Published Date: Sep 30, 2014
End users are demanding their own devices in the workplace, making IT the shepherds of a potentially unruly flock? The good news is IT can embrace BYOD with security and confidence given the right preparation and technology??
Tags : byod, device discovery, self-service portals, end users
     IBM MaaS360
By: IBM     Published Date: Mar 11, 2008
Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before.  Download this paper to find out how, through the power of Web portals, IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.
Tags : ibm, corporate portal, portal, portals
     IBM
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

Related Topics