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service level

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By: WorkBook from Deltek     Published Date: Apr 26, 2018
Built on Amazon Web Services, Deltek’s powerful ERP software delivers an enterprise level of service and collaboration. Our best-in class ERP solution maximizes end user productivity through industry and role specific functionality, while providing unparalleled speed, scalability, flexibility, security and agility for advanced performance. Deltek can help your firm better serve clients and increase profitability.
Tags : deltek, roi, professional, services, firm, web, amazon
     WorkBook from Deltek
By: UPS     Published Date: Aug 22, 2018
The world is changing, and so are we. The e-commerce revolution continues to disrupt how goods and services are bought and sold, creating new demands and opportunities for our global logistics network. We’re making bold investments in advanced technologies to keep pace with this change, taking our integrated network to new levels of efficiency that translate into tangible sustainability benefits.ups.com/sustainability
Tags : healthcare supply chain, specimen logistics, digital supply newtork, dsn, ups
     UPS
By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
Tags : north face, online, customer, products, engagement, professional
     LogMeIn
By: Oracle     Published Date: Oct 20, 2017
In this white paper, IDC discusses the inherent difficulties associated with traditional backup schemes and the changing dynamics of data protection strategies. We examine Oracle's Zero Data Loss Recovery Appliance (ZDLRA) and the role it can play in providing significantly improved service levels for all types of Oracle databases.
Tags : 
     Oracle
By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
Tags : control change, change management, high availability, change control, sla, service level, solidcore, infrastructure
     Solidcore
By: SAP Inc.     Published Date: Jun 16, 2009
This white paper introduces operational strategies and trends in ERP that drive the consideration of an Enterprise Services Architecture (ESA). You will be able to assess whether ESA can help your organization deliver operational excellence and realize new levels of innovation.
Tags : sap, erp, soa, enterprise services architecture, esa, operational excellence, enterprise resource planning
     SAP Inc.
By: SAP Inc.     Published Date: Jul 28, 2009
Learn how core corporate processes can help your company meet financial objectives and mitigate risk in troubled economic times.
Tags : sap, lean, lean enterprise, three-tierd, operations, lehman, costs, operations
     SAP Inc.
By: Oracle     Published Date: Apr 03, 2012
Learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2
Tags : grid computing, oracle, database applications
     Oracle
By: ProfitBricks     Published Date: Apr 01, 2013
The value of conventional on-premises servers is eroding. As with all decay, it starts slowly and declines steadily. Bits and pieces of the physical server market are peeling off as businesses turn away from conventional data center and IT closet deployments in favor of cloud-based infrastructure-as-a-service (IaaS). And there’s no shortage of IaaS; hosting and service-provider companies are flooding the market with low-cost access to hosted servers. The challenge for adopting businesses is leveraging hosted assets that guarantee data security and integrity with fine-grained levels of adjustable capacity, high performance and price predictability.
Tags : iaas, solution, cloud-based
     ProfitBricks
By: Dell EMC     Published Date: Jun 29, 2016
IDC believes that EMC Isilon is indeed an easy to operate, highly scalable and efficient Enterprise Data Lake Platform. IDC validated that a shared storage model based on the Data Lake can in fact provide enterprise-grade service-levels while performing better than dedicated commodity off-the-shelf storage for Hadoop workloads.
Tags : storage, data, enterprise, best practices, platform
     Dell EMC
By: Cherwell Software     Published Date: Jun 29, 2015
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
Tags : service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement
     Cherwell Software
By: AT&T     Published Date: Jul 28, 2015
Download this white paper to learn how AT&T DDoS Defense with KONA Site Defender service can extend protection from origin servers to edge servers for a comprehensive, multi-level approach to security.
Tags : at&t, ddos, ddos attack, kona site defender, origin services, security, cybersecurity, hackers
     AT&T
By: Comcast Business     Published Date: Nov 04, 2016
Technology has provided its share of pros and cons for the financial services industry. On one hand, it has created a level of transparency between customers and their financial health, giving them access to their account information and enabling them to apply for loans, transfer funds, pay bills and withdraw funds with the click of a mouse or the push of a few buttons. On the other hand, it has changed consumers’ expectations regarding banking as a whole, expecting a level of service other online sites provide, such as immediate customer assistance and problem resolution.
Tags : 
     Comcast Business
By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Moxie     Published Date: Feb 06, 2019
Download this report for an in-depth analysis of trends in customer experience management strategies for financial services companies. The study was developed using independent research and survey responses from 100 senior-level leaders across marketing, customer experience management, analytics, digital strategy, and innovation roles. After identifying key market stressors, the report analyzes the five key drivers of successful customer engagement: Customer Understanding, Prioritization, Design, Measurement, and Culture.
Tags : customer engagement, customer experience, customer service
     Moxie
By: Dell Software     Published Date: Feb 19, 2014
In an ever-changing world, DBAs are managing more complex, business-critical systems. With demands of high performance and around-the-clock uptime, how can they keep providing maximum service levels? Advanced performance management is the answer. Learn more – read this Dell Software white paper.
Tags : oracle performance, dbas, database management, database performance, advanced performance, maximum service levels, software
     Dell Software
By: Epicor     Published Date: Aug 03, 2012
As the saying goes, what you can't measure, you can't manage. You may understand the importance of Key Performance Indicators (KPIs), but how do you measure them?
Tags : gross margin, epicor, sales per employee, inventory turns, service level, days sales outstanding, average collection period, days payables outstanding
     Epicor
By: HP     Published Date: Jul 29, 2008
This white paper explores the advantages of Operational ITSM- through incremental and continual improvement of service management practices on an ongoing basis. IT organizations must evolve into trusted service providers that adapt quickly, offer cost-effective, reliable, and flexible services to meet today's business initiatives. This evolution is not easy. It requires that the IT organization adopt an IT Service Management (ITSM) framework. Operational ITSM provides an incremental approach for companies that may not have the resources to finance and staff a large ITSM project.
Tags : itsm, service management, service level, service-level, itil, mission critical
     HP
By: Dell     Published Date: Oct 23, 2008
Windows Vista® offers a new way to deliver manageable IT services that are planned for security service-level agreements (SLAs), while helping to lower the cost of ownership, management, and deployment.
Tags : dell, service-level agreements, lower cost of vista deployment, application compatibility, client deployment solutions, image management
     Dell
By: HP Data Center     Published Date: Feb 18, 2009
Today's IT executives are not only expected to create and maintain high-availability IT environments, but they are also expected to implement green initiatives to satisfy customers, analysts, and government agencies that are worried about the impact of modern, energy-thirsty data centers on the environment. Is such a dual mandate reasonable? Can companies be expected to maintain service levels and reduce their carbon footprints at the same time? The White Paper offers a description of the different types of services available to improved energy efficiency data center design and a prescription for successful implementation.
Tags : hp data center, energy efficiency, data center, high-availability it environments, green initiatives, it infrastructure, epeat, global commerce
     HP Data Center
By: HP Data Center     Published Date: Feb 18, 2009
Today's data centers are embarking down a path in which "old world" business, technology, and facility metrics are being pushed aside in order to provide unparalleled service delivery capabilities, processes, and methodologies. The expectations derived from today’s high-density technology deployments are driving service delivery models to extremes with very high service delivery capabilities adopted as baseline requirements within today’s stringent business models. Part of the "revolution" that is driving today's data center modeling to unprecedented high performance and efficiency levels is the fact that computer processing advances with regard to high-performance and smaller footprints have truly countered each other.
Tags : hp data center, data center enfironment, high density computing, rack-mount servers, mep mechanical, electrical, and plumbing, virtualization
     HP Data Center
By: HP Data Center     Published Date: Mar 25, 2009
To accommodate increasingly dense technology environments, increasingly critical business applications, and increasingly stringent service level demands, data centers are typically engineered to deliver the highest-affordable availability levels facility-wide. Within this monolithic design approach, the same levels of mechanical, electrical, and IT infrastructure are installed to support systems and applications regardless of their criticality or business risk if unplanned downtime occurs. Typically, high redundancy designs are deployed in order to provide for all eventualities. The result, in many instances, is to unnecessarily drive up both upfront construction or retro-fitting costs and ongoing operating expenses.
Tags : hp data center, hybrid data center, dense technology environments, hybrid data center, critical business applications, it infrastructure, high redundancy designs, pods
     HP Data Center
By: VMware     Published Date: Apr 08, 2011
Layered Tech chose Dell servers to build a new infrastructure that would take its managed hosting and cloud services to a new level, and saw performance increase by 22 percent. Download this case study to learn how.
Tags : vmware, vm ware, layered tech, dell, hosting, cloud services, consolidation, virtualization
     VMware
By: Heroix     Published Date: Jan 23, 2013
An application and network performance monitoring tool can be the means to meet larger corporate goals of reduced costs, operational efficiency, and time savings for IT and other staff.
Tags : it performance monitoring, sla, service level agreement, network, consolidation
     Heroix
By: IBM     Published Date: Mar 22, 2013
Taking a more comprehensive, unified approach to managing data—recovering any data from a single console—can not only reduce your capital and operating costs, but can also provide enhanced application availability for improved IT service levels.
Tags : storage, database, mstorage management, recovery, backup, disaster recovery
     IBM
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