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service level

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By: Aberdeen Group     Published Date: Jun 02, 2011
The focus of this document is to quantify the cost of IT-induced business downtime.
Tags : aberdeen, datacenter uptime, roi, disaster recovery, best-in-class, industry average, laggard, sla
     Aberdeen Group
By: Technomedia-Hodes iQ     Published Date: Apr 26, 2012
Learn why hundreds of today's leading companies like Caesars Entertainment, Bell, Ingersoll Rand, Sony, UTC and Eddie Bauer turn to Technomedia-Hodes iQ to help them create the world's most successful workplaces. Download our complimentary case study and get the inside scoop on how California Prison Health Care System improved processes, expanded service levels and saved $1,000,000.
Tags : human resources, health care, hr management, talent management
     Technomedia-Hodes iQ
By: Frontrange     Published Date: Mar 13, 2013
Data is now accessed via physical and virtual desktops, laptops and mobile devices. IT organizations struggle to control and manage this widening pool of devices. View this Computerworld Survey to better understand the solutions to these challenges.
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: Frontrange     Published Date: Mar 13, 2013
Many IT organizations are excited about the prospects of incorporating Cloud-based technologies into their present/future vision. Download this whitepaper and learn how you can leverage Cloud services for increased resiliency and efficiency.
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: Frontrange     Published Date: Mar 13, 2013
Managing IT services has rarely been as challenging as it is today. The solution is to adopting a standards-based strategy that automates IT service management. This white paper examines what’s holding IT back and offers a potential way forward.
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: SunGard Availability Services     Published Date: Nov 13, 2013
Learn how to assess your organization’s necessity for cloud services and whether or not it would be a beneficial addition.
Tags : sungard, sungard availability services, cloud, cloud services, cloud services provider, cloud computing, cost reduction, infrastructure
     SunGard Availability Services
By: Epicor     Published Date: Apr 12, 2019
As a business leader of a manufacturing company, you may be experiencing the challenges of competing in a digitally transformed marketplace. In our increasingly digital world, your ability to grow depends on how your business leverages the latest best-practice technology. Is your enterprise resource planning (ERP) system keeping pace? In this Forrester Research report—presented by Epicor Software—you’ll discover the latest insights on software as a service (SaaS) business solutions. SaaS business applications will evolve in the cloud to new levels of value in: Intelligence Flexibility Connectivity User experience The report also provides predictions and recommendations that will help guide your manufacturing business with its strategic growth initiatives. Download the report to learn more, and discover why you should change the way you think about cloud.
Tags : epicor erp, saas, applications
     Epicor
By: HP     Published Date: Nov 05, 2014
The old model of IT involved deploying more of everything just to keep up with demands. However, IT departments that are able to deliver solutions for business needs and support business goals have moved beyond managing siloed systems. Adopting a more efficient model of IT service and systems is the key to freeing IT to improve business operations. Reaching that level of efficiency through “do-it-yourself” efforts requires an immense amount of time and expense up front. What if someone has already pre-engineered, pre-tested, and optimized a perfect solution for your IT needs? See the difference a converged system can make. Download this whitepaper now.
Tags : frost and sullivan, business value, it optimization, converged systems, it organization, virtualization, application availability, data center
     HP
By: CA Technologies     Published Date: Feb 13, 2015
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.
Tags : service desk, customer service, msp business, service providers
     CA Technologies
By: CA Technologies     Published Date: Feb 13, 2015
Over the past 15 years, we’ve seen generations of service management platforms come and go—but many critical limitations persist. Consequently, IT organizations, and the businesses they serve, suffer from a lack of agility, poor service levels and high costs. This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.
Tags : service desk, management platforms, it organizations, limitations, solutions addresses, poor service levels
     CA Technologies
By: Blue Coat     Published Date: Feb 04, 2016
As more and more organizations adopt cloud services, it’s essential to maintain a consistent level of security to protect data. There is no silver bullet. But there are some basic cloud security components. Find out now!
Tags : 
     Blue Coat
By: OpenText     Published Date: Sep 27, 2017
Many companies today are looking for ways to improve their aftermarket service and support processes, as this is a key way to help improve customer satisfaction levels. Ensuring that field service teams have access to a complete digital representation of a product or piece of equipment can significantly improve the uptime and ongoing maintenance of serviceable products.
Tags : opentext, manufacturing, serviceable products, digital
     OpenText
By: Genesys     Published Date: Feb 12, 2019
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations The benefits of utilising a platform built on microservices architecture How to take your business to the next level with a built to scale cloud contact centre platform
Tags : 
     Genesys
By: WorkBook from Deltek     Published Date: Apr 26, 2018
Built on Amazon Web Services, Deltek’s powerful ERP software delivers an enterprise level of service and collaboration. Our best-in class ERP solution maximizes end user productivity through industry and role specific functionality, while providing unparalleled speed, scalability, flexibility, security and agility for advanced performance. Deltek can help your firm better serve clients and increase profitability.
Tags : deltek, roi, professional, services, firm, web, amazon
     WorkBook from Deltek
By: UPS     Published Date: Aug 22, 2018
The world is changing, and so are we. The e-commerce revolution continues to disrupt how goods and services are bought and sold, creating new demands and opportunities for our global logistics network. We’re making bold investments in advanced technologies to keep pace with this change, taking our integrated network to new levels of efficiency that translate into tangible sustainability benefits.ups.com/sustainability
Tags : healthcare supply chain, specimen logistics, digital supply newtork, dsn, ups
     UPS
By: Cisco and NVIDIA Corporation     Published Date: Sep 09, 2019
Application performance and delivery have changed. Should your network change too? Cloud is changing the fundamentals of how IT teams deliver applications and manage their performance. Applications are increasingly deployed farther from users, crossing networks outside of IT’s direct control. Instead of enterprise data centers, many apps now reside in public and hybrid cloud environments. There are even new breeds of applications, built upon microservices and containers. Today, IT needs modern solutions that: ? Extend on-premises networks, apps, and infrastructure resources to the cloud. ? Maintain high levels of performance, user experience, and security across all applications, including microservices based apps. ? Sustain operational consistency across on-premises and cloud environments. ? Move away from the expense, complexity, and poor performance of traditional networking methods. These solutions are available for apps running on Google Cloud Platform (GCP) through the allia
Tags : 
     Cisco and NVIDIA Corporation
By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
Tags : north face, online, customer, products, engagement, professional
     LogMeIn
By: Oracle     Published Date: Oct 20, 2017
In this white paper, IDC discusses the inherent difficulties associated with traditional backup schemes and the changing dynamics of data protection strategies. We examine Oracle's Zero Data Loss Recovery Appliance (ZDLRA) and the role it can play in providing significantly improved service levels for all types of Oracle databases.
Tags : 
     Oracle
By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
Tags : control change, change management, high availability, change control, sla, service level, solidcore, infrastructure
     Solidcore
By: SAP Inc.     Published Date: Jun 16, 2009
This white paper introduces operational strategies and trends in ERP that drive the consideration of an Enterprise Services Architecture (ESA). You will be able to assess whether ESA can help your organization deliver operational excellence and realize new levels of innovation.
Tags : sap, erp, soa, enterprise services architecture, esa, operational excellence, enterprise resource planning
     SAP Inc.
By: SAP Inc.     Published Date: Jul 28, 2009
Learn how core corporate processes can help your company meet financial objectives and mitigate risk in troubled economic times.
Tags : sap, lean, lean enterprise, three-tierd, operations, lehman, costs, operations
     SAP Inc.
By: Oracle     Published Date: Apr 03, 2012
Learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2
Tags : grid computing, oracle, database applications
     Oracle
By: ProfitBricks     Published Date: Apr 01, 2013
The value of conventional on-premises servers is eroding. As with all decay, it starts slowly and declines steadily. Bits and pieces of the physical server market are peeling off as businesses turn away from conventional data center and IT closet deployments in favor of cloud-based infrastructure-as-a-service (IaaS). And there’s no shortage of IaaS; hosting and service-provider companies are flooding the market with low-cost access to hosted servers. The challenge for adopting businesses is leveraging hosted assets that guarantee data security and integrity with fine-grained levels of adjustable capacity, high performance and price predictability.
Tags : iaas, solution, cloud-based
     ProfitBricks
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