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By: BMC Software     Published Date: Aug 18, 2014
"“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change. strategy."
Tags : customer satisfaction, it support, communication, business users
     BMC Software
By: Tharpe Robbins     Published Date: Mar 05, 2015
Many companies are adding integrated recognition and reward strategies specifically to engage employees, enhance the employee experience, and drive shared responsibility for reaching corporate goals throughout the organization. This white paper from TharpeRobbins shows you how performance-driven rewards help our clients move beyond traditional service and safety reward programs to new levels of employee recognition.
Tags : employee engagement, rewards, awards, recognition, performance recognition, length-of-service recognition, organization performance, attract talent
     Tharpe Robbins
By: Red Hat     Published Date: May 05, 2015
In today’s challenging economic environment, IT planners are continuously seeking innovative ways to enhance service levels and contain costs. Forward-looking organizations are revamping IT infrastructure and deploying virtualization solutions and private cloud services to improve business agility and reduce equipment and operating expenses.
Tags : red hat, rhel, virtualization solutions, it operating expences, business agility
     Red Hat
By: Red Hat     Published Date: May 05, 2015
IT organizations are under intense pressure to improve service levels and contain expenses in today’s challenging economic climate. Forward-looking organizations are upgrading IT infrastructure and implementing virtualization and cloud computing solutions to improve business agility and drive down costs. Many enterprises are adopting a dual platform approach, retaining Microsoft Windows for office productivity and collaboration applications, and deploying Red Hat® Enterprise Linux® for infrastructure and datacenter modernization initiatives. By adopting standards-based Red Hat Enterprise Linux, businesses can enjoy high performance, reliability, and security, with a lower overall TCO.
Tags : red hat, platform strategies, modern datacenter, virtualization, cloud computing solutions
     Red Hat
By: AWS     Published Date: Oct 30, 2018
Enhance the Availability & Performance of SAP HANA Apps Abstract: SAP HANA delivers powerful analytics capabilities that can help you improve business performance and drive digital transformation. You can more easily build reliable and performant SAP HANA-powered landscapes with SUSE Linux Enterprise Server for SAP Applications and Amazon Web Services (AWS). That’s because SUSE can help you achieve near zero downtime and sustain high-performance levels, while AWS delivers a broad and deep set of cloud services that are certified to fulfill the compute, memory, and storage requirements of SAP HANA.
Tags : availability, performance, sap, hana, apps
     AWS
By: Citrix     Published Date: May 27, 2009
Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
Tags : citrix, virtualization, hdx, xendesktop, sla, service level agreement, scalable, streamline
     Citrix
By: Citrix     Published Date: Jan 20, 2009
With server virtualization now well established in the world's datacenters, IT leaders are turning their attention to virtualizing and centralizing desktop PCs to address some of their toughest computing challenges: . Managing complex end-user hardware and software infrastructure . Securing networks and information assets . Supporting a global workforce in an environment of constant change
Tags : citrix, virtualization, desktop virtualization, blade pc, on demand, hdx, xendesktop, sla
     Citrix
By: McAfee EMEA     Published Date: Nov 15, 2017
Private cloud is one of the critical deployment architectures IT teams are adopting as they transition to a service-centric delivery model. More than 75% of organizations? already use private clouds to lower costs, increase agility and exert greater control over security, data protection and compliance. The transition to private cloud represents a paradigm shift in how IT is provisioned and data centers are deployed. Virtualization is expanding beyond servers into storage and networking, while software-defined models allow new levels of agility through advanced automation and orchestration. https://www.eventbrite.com/e/mpower-emea-cybersecurity-summit-2017-tickets-36893006977?aff=kp4
Tags : cloud, security, guide, privacy, architectures, organizations, compliance, protection
     McAfee EMEA
By: Dell Software     Published Date: Jul 24, 2012
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
Tags : help desk, active directory, resolve issues, reports, windows, iphone, priorituze requests, auto escalation
     Dell Software
By: Marketo     Published Date: Jun 08, 2017
It’s an exciting, albeit challenging time for marketers—new channels, strategies, and technologies have empowered us to engage our buyers like never before. At the same time, due to the abundance of available information, buyer expectations have increased, leaving marketers to fight for their attention as we showcase our products and services. In response, organizations are implementing an account-based marketing (ABM) strategy. Account-based marketing offers organizations a significant return on investment (ROI) as they are faced with the need to acquire, retain, and grow high-value accounts. This comprehensive, 100+ page guide includes checklists, worksheets, examples, and advice from over 12 industry thought leaders to help marketers at any level, from beginners to experts, create and implement an effective account-based marketing strategy. Download The Definitive Guide to Account-Based Marketing to learn: • How to create a solid ABM strategy to meet your goals • What stakeholders to involve across the organization • How to identify, prioritize, and profile the right accounts • What content you need to support an ABM strategy • Which channels to leverage and how to coordinate them • How to measure the effectiveness of your ABM strategy
Tags : access management, security information, abm, database security, application development, risk management, endpoint management, next generation intrusion protection
     Marketo
By: Marketo     Published Date: Mar 22, 2018
It’s an exciting, albeit challenging time for marketers—new channels, strategies, and technologies have empowered us to engage our buyers like never before. At the same time, due to the abundance of available information, buyer expectations have increased, leaving marketers to fight for their attention as we showcase our products and services. In response, organizations are implementing an account-based marketing (ABM) strategy. Account-based marketing offers organizations a significant return on investment (ROI) as they are faced with the need to acquire, retain, and grow high-value accounts. This comprehensive, 100+ page guide includes checklists, worksheets, examples, and advice from over 12 industry thought leaders to help marketers at any level, from beginners to experts, create and implement an effective account-based marketing strategy. Download The Definitive Guide to Account-Based Marketing to learn: How to create a solid ABM strategy to meet your goals What stakeholders to
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     Marketo
By: The Planet     Published Date: Jan 05, 2009
With all the competitive challenges and technology demands faced by web-based SMBs today, the possibility of a capital-expense-free alternative for providing world-class IT systems and services is extremely viable. By offering enterprise-class IT systems and services for a monthly fee, managed hosting helps to level the playing field as well as improve the technical capabilities of businesses that until now could not afford to match their larger competitors. Learn more today!
Tags : the planet, managed hosting, it hosting, capex-free, enterprise-class it systems
     The Planet
By: Dell Windows Server     Published Date: Jan 16, 2009
NetBenefit is a leading provider of managed hosting services in the United Kingdom. Faced with ever more expensive London data center costs, the company decided to implement the Windows Server 2008 operating system featuring Hyper-V virtualization technology to give it the ability to create competitively priced entry-level virtual machines to complement its existing managed hosting services.
Tags : dell, netbenefit, managed hosting services, data center costs, windows server 2008, hyper-v, virtualization technology, virtual machines
     Dell Windows Server
By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
Tags : genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center
     Genesys
By: SafeData, LLC     Published Date: May 05, 2009
Surprisingly, 50% of small to medium sized businesses that have invested in a data availability and recovery solution may still be vulnerable to downtime. Download this free white paper to learn what you can do to avoid the same risk.  You'll also learn what your options are for reliable IBM iSeries data protection and recovery that make sense for your size business.
Tags : virtualization, safedata, safe, data, ibm iseries recovery, rto, recovery time objectives, economy
     SafeData, LLC
By: HP and Intel® Xeon® processors     Published Date: Dec 20, 2012
HP ProLiant servers, HP P4000 storage, and VMware software enable the City of Niles, Ohio to increase service levels and up time while lowering administrative time and costs
Tags : government, data management, improved services, data management
     HP and Intel® Xeon® processors
By: Intralinks     Published Date: Oct 03, 2013
As the business case for Software-as-a-Service (Saas) and other cloud computing models solidifies, more companies are incorporating cloud computing into their IT programs. However, the legal, regulatory, and ethical requirements of data security must be adhered to regardless of where the information is housed. The best SaaS providers offer strong authentication systems, user activity auditing tools, and real time usage reporting to maintain the highest level of control over sensitive and confidential data. In this 11-page white paper, Intralinks provides tips and questions to ask prospective providers about their security standards and practices, software reliability and uptime, and the availability of reporting and audit trails.
Tags : intellectual property, sensitive information, privacy, inter-enterprise collaboration, secure documents, security
     Intralinks
By: BMC Software     Published Date: Jan 31, 2014
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
Tags : bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications
     BMC Software
By: Marketo     Published Date: Aug 02, 2016
Download this ebook to learn more about sales and marketing alignment, including: What is sales and marketing alignment - The benefits of sales and marketing alignment and why it is important - How the two departments can define common terms, set common goals, and utilize lead scoring to their advantage - How to structure your organization to promote alignment - How to create service-level agreements
Tags : marketo, sales, marketing, revenue growth, sales and marketing alignment, internet marketing, crm & customer care, marketing research
     Marketo
By: Oracle Service Cloud     Published Date: Mar 23, 2016
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score can translate into an additional $1B in revenue! The issue is, “How to get from where you are today, to where you need to be?” That’s where Oracle’s Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level. To help get you started, here is a brief overview of the three stages of customer service maturity.
Tags : oracle, service cloud, customer service, customer engagement
     Oracle Service Cloud
By: Oracle Service Cloud     Published Date: Mar 23, 2016
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the company to establish what its customers want quickly, and to deliver outstanding customer-service experiences. To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
Tags : oracle, service cloud, irobot, customer service, customer interaction
     Oracle Service Cloud
By: VMware     Published Date: Nov 04, 2016
In order to keep pace with the business and developer demands inherent with the digital era, enterprise IT has picked up speed and scale by embracing the cloud. As a result of this mix of private on-premises clouds, hosted private clouds, and public cloud services, the modern data center has become a more complex and murky environment to manage. In the VMware eBook “How to Gain Visibility Across Your Multi-Cloud Environment,” we explore the power of the enterprise-ready cloud management platform (CMP) as a single solution for automating the delivery of IT resources, and managing those resources throughout their lifecycle across private and public clouds. Learn how you’ll gain the agility for accelerating IT delivery, the efficiency to improve OpEx and CapEx, the flexibility to leverage private or public cloud resources, and the level of control necessary to meet governance and security requirements.
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     VMware
By: Microsoft     Published Date: Jul 20, 2018
Microsoft provides a solution to easily run small segments of code in the cloud with Azure Functions. Azure Functions provides solutions for processing data, integrating systems, and building simple APIs and microservices. The book starts with intermediate-level recipes on serverless computing along with some use cases on the benefits and key features of Azure Functions. Then, we'll deep dive into the core aspects of Azure Functions, such as the services it provides, how you can develop and write Azure Functions, and how to monitor and troubleshoot them. Moving on, you'll get practical recipes on integrating DevOps with Azure Functions, and providing continuous deployment with Visual Studio Team Services. The book also provides hands-on steps and tutorials based on real-world serverless use cases to guide you through configuring and setting up your serverless environments with ease. Finally, you'll see how to manage Azure Functions, providing enterprise-level security and compliance to
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     Microsoft
By: Microsoft     Published Date: Jul 20, 2018
As a software vendor, you know that offering innovative solutions with built-in intelligence is becoming a requirement in today’s application marketplace. On top of this, you need to bring your apps to market as quickly as possible while providing more value for your customers, without incurring additional development and operating costs. Microsoft has been investing heavily in AI, extending a breadth and depth of intelligent services ready for use in the cloud. This enables you to jump in quickly to make use of existing tried-and-true AI models, and focus more effort on delivering quality products to customers. High-level services to jump-start your intelligent apps One of the key benefits of working with the Microsoft Azure AI platform is that the hard work has already been done. Developers can make use of services with pre-trained, customizable models rather than having to build their own models from the ground up. You can refine these models to better suit your customers’ needs and
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     Microsoft
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