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service level

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By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
Tags : ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm
     IBM
By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Tags : ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power
     IBM
By: IBM     Published Date: Dec 30, 2008
Corporate master data is a critical asset that must be increasingly managed within and beyond the enterprise, primarily to solve business problems in compliance, customer service, sales, and marketing. Such master data may be indentified, harmonized and integrated at multiple levels of the software stack to materialize a single customer view (or supplier, product, view etc.).
Tags : ibm, enterprise master data management, corporate master data, data integration
     IBM
By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
     IBM
By: IBM     Published Date: Apr 17, 2009
Integrate facilities and IT. Realize the value of the green data center.As data center costs continue to rise, green is the word of the day. What it means is cost savings through consolidation and lower energy usage, as this white paper shows. See the role energy consumption plays in today’s data centers, and how IBM Tivoli® solutions can help optimize energy use.
Tags : ibm, green data center, ibm mbi, data center costs, cost savings, consolidation, energy use, ibm tivoli
     IBM
By: IBM     Published Date: Jun 02, 2009
Linux reliability has come of age. Several major Linux distributions including Novell SUSE, Red Hat Enterprise Linux and Ubuntu scored high in reliability, improved over 2006 uptime statistics and achieved near parity with Unix distributions. Security incidents plagued Windows Server 2003, which saw uptime decrease by roughly 10% during last year. Corporations must continue to adhere to best practices in configuration, management and security to ensure optimal server operating system and application reliability.
Tags : reliability, uptime, performance, management, service-level agreement, sla, compliance, linux
     IBM
By: IBM     Published Date: Sep 10, 2009
As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with minimal impact to operations.
Tags : new data protection strategies, ibm, data capacity, evaluator group, continuous data protection, tsm fastback, cdp technology, delicate balance
     IBM
By: IBM     Published Date: Dec 06, 2010
Although great strides have been made to automate most services, government agencies remain burdened with processes that require high levels of manual intervention that, in turn, can lead to operational inefficiencies.
Tags : ibm filenet, government regulation, it management, productivity, case management, business application
     IBM
By: Stratus Technologies     Published Date: Feb 12, 2008
Application vulnerabilities and risks must be weighed to identify resources, performance requirements and service level objectives to ensure business continuity. Using real-world case studies, this white paper examines Information Lifecycle Management (ILM) best practices for disaster preparedness.
Tags : risk management, vulnerability, info management, information management, best practices, disaster recovery, stratus, stratus technologies
     Stratus Technologies
By: Stratus Technologies     Published Date: Sep 30, 2008
The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
Tags : stratus technologies, it services, business impact analysis (bia), recovery point (rpo), recovery time objectives (rto), business continuity (bc), disaster recovery (dr) protection, service level agreement (sla)
     Stratus Technologies
By: Stratus Technologies     Published Date: Mar 10, 2009
Continuous, high or 'on -demand' availability — the choice is yours. The coupling of two industry-leading technologies — VMware Infrastructure 3 and Stratus ftServer systems — gives IT managers a flexible, robust solution that delivers mission-critical SLAs along with the full benefits of virtualization.
Tags : stratus, vmware infrastructure 3, mission-critical service levels, on-demand availability, stratus ftserver, slas, server virtualizations, operating systems
     Stratus Technologies
By: Stratus Technologies     Published Date: Apr 14, 2009
Has the economic meltdown taken its toll on your business? Is the endless onslaught of bad news making it difficult to maintain a positive perspective? The good news is that despite the economic downturn, there’s never been a better time to raise the bar for your IT capabilities. Mature virtualization solutions, new affordable uptime solutions, powerful integrated capabilities and an increased focus on operational simplicity all enable businesses like yours to enhance IT operations — without biting off too much of your budget. Here are five things you can do immediately and affordably to add value to your business.
Tags : stratus, cost cutting, it costs, it infrastructure, it capabilities, budget, economics, economic downturn
     Stratus Technologies
By: NexGen     Published Date: Feb 09, 2015
Data integrity and ultra-high performance dictate the success and growth of many companies. One of these companies is BridgePay Network Solutions, a recently launched and rapidly growing financial services organization that allows merchants around the world to process millions of daily credit card transactions. Due to the nature of their business, their IT team needed to strike the perfect balance between meeting regulatory-mandated data security measures with the lowest possible levels of latency and response times. As their growth accelerated, BridgePay realized the need to immediately address infrastructure shortcomings and prepare for their future growth. Download the case study now and see how BridgePay built a competitive advantage and scaled transactions by 500% in the same storage footprint using some of the most advanced and differentiated technology available today.
Tags : vmware, bridgepay, solutions, spx, hyrbrid, flash
     NexGen
By: NexGen     Published Date: Feb 09, 2015
The nature of the financial services industry places a myriad of international compliance requirements on a company's IT team, as well as an expectation by its customers to deliver the high test levels of performance and reliability. To survive and thrive, businesses in the industry must not only keep pace with customer demand but gain competitive advantage. Those demands mean the IT team must be at the forefront of adopting emerging technologies. This is certainly true for Orangefield Columbus, who recently experienced significant growth in its multiple databases which led to the serious performance degradation of its existing storage system. By focusing on a proactive data management storage array, Orangefield was able to eliminate resource contention. Download now and examine Orangefield's journey to find a solution that would meet, and exceed, their performance and capacity requirements.
Tags : nexgen, vmware, citrix, flash, financial services
     NexGen
By: TeamQuest     Published Date: Sep 06, 2012
Watch how a global capacity management team managed service levels after multiple bank acquisitions.
Tags : capacity management, capacity planning, team quest, information technology
     TeamQuest
By: TeamQuest     Published Date: Mar 04, 2013
Watch how a global capacity management team managed service levels after multiple bank acquisitions.
Tags : performance management, optimization, capacity management, network, managed service
     TeamQuest
By: TeamQuest     Published Date: Apr 09, 2014
The goal of capacity planning is to provide satisfactory service levels to users in a cost-effective manner. This paper describes the fundamental steps for performing capacity planning. Real life examples are provided using TeamQuest® Performance Software.
Tags : teamquest, virtualization, it professionals, optimize software, distributed environment, data center, performance
     TeamQuest
By: IBM     Published Date: Jul 25, 2012
As it has been the trend over the last decade, organizations must continue to deal with growing data storage requirements with the same or less resources. The growing adoption of storage-as-a-service, business intelligence, and big data results in ever more Service Level Agreements that are difficult to fulfill without IT administrators spending ever longer hours in the data center. Many organizations now expect their capital expense growth for storage to be unstoppable, and see operating expense levers - such as purchasing storage systems that are easy to manage - as the only way to control data storage-related costs.
Tags : infrastructure, technology, cloud, storage, virtualization, data management
     IBM
By: SAP     Published Date: Jul 25, 2012
With best-in-class processes supported by the right IT infrastructure, today's service parts organizations can operate at a new level of flexibility, efficiency, and responsiveness. This paper is the first in a five-part series that describes the best-in-class processes of Cat Logistics Services Inc. (Cat Logistics), a wholly owned subsidiary of Caterpillar Inc. It explores how Cat Logistics has optimized its demand-planning processes to proactively address customer demands and drive profitable growth.
Tags : infrastructure, technology, cat logistics, caterpillar, management
     SAP
By: CDW     Published Date: Apr 04, 2016
A critical step in moving from a shared virtualized environment toward a private cloud is the transition from infrastructure optimization to service optimization. NetApp’s design approach, technologies, and ecosystem integration build upon our storage efficiencies to deliver service-level efficiencies using centralized, policy-based management and automation. With NetApp® OnCommand® Workflow Automation, an efficient service-oriented approach can be implemented that enables storage provisioning, data protection, and operational processes to be integrated and automated. As a result, enterprises can meet workload service-level requirements while greatly reducing management costs and improving business agility.
Tags : cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
     CDW
By: CDW     Published Date: Apr 04, 2016
As organizations evolve from virtualized infrastructures to private clouds, IT management must measure success by the efficiencies of the infrastructure in providing end users with flexible and cost-effective services and service levels. NetApp® OnCommand® Insight storage resource management software provides service analytics that help enterprises manage the complexity of this transition. OnCommand Insight provides a holistic view into complex multivendor and multiprotocol storage services and powerful analytics to help organizations fully leverage the promise of cloud computing.
Tags : cloud management, cloud services, cloud management, it infrastructure, cloud application, analytics
     CDW
By: VMTurbo     Published Date: Mar 25, 2015
Expedient Data Centers, a leader in Managed and Data Center Services with locations from Cleveland to Memphis to Boston, unpacks the mechanics of how it consistently meets Service Level Agreements for its customers. This whitepaper explores how service providers use VMTurbo to provide consistent performance across all workloads, as well as the three roles a responsible managed service provider (MSP) takes in order to accomplish that directive.
Tags : vmturbo, cloud mechanics, msp, data center services, managed service provider
     VMTurbo
By: NetApp     Published Date: Sep 24, 2014
ESG research indicates that the corporate usage of public cloud computing in the form of cloud-based infrastructure services, business applications , and/or application development continues to grow. What are the profiles of the organizations at the forefront of the cloud adoption movement, how are these services being leveraged today, and what is their likely level of impact over a five-year horizon?
Tags : public cloud, corporate use, cloud-based infrastructure, business applications, application development, cloud impact
     NetApp
By: New Relic     Published Date: Mar 17, 2015
Application performance management (APM) focuses on monitoring, maintaining, and optimizing the performance and health of business applications across development, test, datacenter, and network environments. As mission-critical enterprise application environments become more complex because of the increased use of cloud, big data, and mobility, APM is becoming a top priority for IT teams that need to quickly and cost effectively track end-to-end application performance, identify and remediate the root cause of performance problems, and maintain service levels required by end users and business stakeholders. SaaS-delivered APM solutions offer rapid time to value for IT organizations that need to implement APM quickly with minimal disruption to the business.
Tags : apm, application performance management, big data, application performance, mobility, data center, data management
     New Relic
By: Box     Published Date: Jan 16, 2015
The nature of the financial services industry places a myriad of international compliance requirements on a company's IT team, as well as an expectation by its customers to deliver the high test levels of performance and reliability. To survive and thrive, businesses in the industry must not only keep pace with customer demand but gain competitive advantage. Those demands mean the IT team must be at the forefront of adopting emerging technologies. This is certainly true for Orangefield Columbus, who recently experienced significant growth in its multiple databases which led to the serious performance degradation of its existing storage system. By focusing on a proactive data management storage array, Orangefield was able to eliminate resource contention. Download now and examine Orangefield's journey to find a solution that would meet, and exceed, their performance and capacity requirements.
Tags : nexgen, vmware, citrix, flash, financial services
     Box
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