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By: IBM     Published Date: Apr 15, 2016
This report examines the current state of self-service analytics across all industries and company sizes. It also highlights the technology decisions and analytical performance of organizations that reported high levels of self-service in their analytical use base.
Tags : ibm, analytics, self-service analytics, business analytics, analytical performance
     IBM
By: Dell Software     Published Date: Oct 03, 2013
In an ever-changing world, DBAs are managing more complex, business-critical systems. With demands of high performance and around-the-clock uptime, how can they keep providing maximum service levels? Advanced performance management is the answer. Learn more – read this Dell Software white paper.
Tags : dell, cross platform, dba, business-critical systems, high performance, software, technology, oracle
     Dell Software
By: uptime software     Published Date: Dec 06, 2007
Discover the three key reasons how enterprise IT dashboards can deliver highly valuable information to your organization in an easy to use format and provide simple processes that will turn dashboard data into actionable IT decisions.
Tags : server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure
     uptime software
By: uptime software     Published Date: Dec 06, 2007
Monitoring servers, applications, and services has become an essential part of the IT department over the past 10 years. However, it can be a daunting task to find the right solution for your Enterprise. This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company's needs, the metrics you need, your budget range, your resource availability, and your management's reporting needs.
Tags : server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure
     uptime software
By: WebEx Communications     Published Date: Dec 14, 2007
Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never uploaded to any WebEx server, ensuring the highest level of data security and confidentiality.
Tags : online presentations, online training, staff training, interactive selling, system management, remote support, web meetings, online meetings
     WebEx Communications
By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
Tags : remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction
     WebEx Communications
By: Numara Software     Published Date: Jul 16, 2009
Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access.
Tags : footprints, numara, blackberry, mobile, service desk, on-the-go, slas, service level agreements
     Numara Software
By: Numara Software     Published Date: Jul 16, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
Tags : numara, help desk management, track it, asset management, asset discovery, tickets, requests, dashboards
     Numara Software
By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: SAP     Published Date: Aug 24, 2010
This paper examines how an integrated information technology solution can help you take advantage of economies of scale to boost manufacturing utilization, enhance service levels, and improve the efficiency of your sales and administrative activities.
Tags : sap sme, integrated information technology, manufacturing utilization, operational, productivity, smb
     SAP
By: SAS     Published Date: Sep 13, 2013
If businesses are recognizing the need for a dial-tone approach to establishing “data utility” services for meeting user expectations for data accessibility, availability and quality, it is incumbent upon the information management practitioners to ensure that the organization is properly prepared, from both a policy/process level and a technology level.
Tags : sas, cio, chief information officer, data utility, information management
     SAS
By: SAS     Published Date: Mar 14, 2014
This paper will consider the relevance of measurement and monitoring – defining inspection routines, inserting them into the end-to-end application processing, and reporting the results.
Tags : sas, data quality, business objectives, quality data, accuracy, lineage, structural consistency, relevant metrics
     SAS
By: GoToAssist     Published Date: Oct 05, 2011
The challenges of today's service and support environment just might be keeping you awake at night. The expectations are great and the daily demands relentless. But there's hope. By moving away from the current break/fix technical support model and providing a value-added customer experience, organizations can gain a significant business advantage. This TSIA white paper identifies the 6 toughest issues impacting service and support organizations today, and it offers guidance on improving service levels and how to differentiate competitively based on quality of service.
Tags : citrix, executives, business, customer experience, technical support, technology
     GoToAssist
By: Microsoft Corporation     Published Date: Oct 19, 2010
Get a close look at Microsoft security measures for ensuring data protection and integrity, and learn how you can rest assured about the security and reliability of Microsoft Online Services with 24x7 IT professional support and a financially backed service level agreement (SLA) for 99.9 percent uptime.
Tags : microsoft online services, security measure, data protection, business productivity, collaboration, it administration
     Microsoft Corporation
By: Singtel     Published Date: Oct 28, 2014
Achieve network visibility with SingTel Global Delivery Platform. Empower your network with Service Level Guarantee accountability and management across SingTel and our Strategic Partners’ networks.
Tags : singtel, vpn, wan, lan
     Singtel
By: Singtel     Published Date: May 01, 2013
Achieve network visibility with SingTel Global Delivery Platform. Empower your network with Service Level Guarantee accountability and management across SingTel and our Strategic Partners’ networks.
Tags : singtel, vpn, wan, lan, infrastructure, networking, global business
     Singtel
By: Micro Focus     Published Date: Sep 12, 2014
The corporate end-user community provides vital cogs in the wheel of a healthy organization. Users include the call centers, the retail assistants, the service desks, the sales offices and the people who deal with order processing. Yet many of these users are often faced with outdated user interfaces (UIs), and struggle to cope with the levels of efficiency and throughput needed. Worse still, these old systems typically only run on a connected terminal - or ‘green screen’ - but more and more these days, users need web and mobile access. Micro Focus Rumba+ dramatically improves business efficiency by providing a better user experience. It can also now be accessed from a variety of devices. Let’s take a look at five top reasons to move to Rumba+.
Tags : user experience, user interfaces, mainframe apps, business efficiency
     Micro Focus
By: Avaya     Published Date: Nov 21, 2017
In an industry like automobile sales and service, responsiveness can easily mean the difference between a service appointment, a large-ticket sale – or a customer taking their business elsewhere. Despite its reputation for meeting and exceeding customer needs, Voss Auto Network was using an aging communications system. The network of dealerships, including eight locations across Ohio, serves over 500 employees. Getting calls even when “walking the lot,” quickly retrieving voicemails, and having the ability to easily track missed calls all proved key to taking customer service, sales, and repeat business to the next level.
Tags : 
     Avaya
By: IBM     Published Date: May 07, 2013
Knowing the potential benefits of cloud computing, IBM implemented this technology for six workloads—development and test, analytics, storage, collaboration, desktop and production application. And the results have yielded significant financial and operational improvements. IBM shares some key insights through this report, learned after a successful move to cloud, including different ways in which each workload benefited. It also reveals how adopting cloud enabled significant improvements in efficiency, innovation, service and support levels. Download: Success in the cloud: Why workload matters.
Tags : success, cloud, improvements, efficiency, innovation, service, support
     IBM
By: Symantec     Published Date: Jun 13, 2018
It’s a free-for-all out there. Employees and organizations are adopting cloud apps and services at a furious pace due to the productivity, collaboration, and convenience they offer. And why wouldn’t they? If you have a problem, there’s probably a cloud app that can solve it. Plus, on a company-wide level moving away from traditional licensed software to cloud platforms like Office 365, G Suite, Salesforce, etc. delivers the additional benefit of moving from a capex to an opex financial model for your software costs.
Tags : 
     Symantec
By: IBM     Published Date: Feb 11, 2015
Securely connect people, applications and devices to cloud environments. While organizations build their cloud environment by choosing from multiple service delivery models – Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) – the security needs for each of the delivery models is different. Read this whitepaper to learn more about how: · Threat-aware identity and access management can strengthen security in each of the cloud delivery models · Self-service IAM solution can provide higher level of Security in Cloud as compared to on-premise
Tags : cloud environment, iaas, paas, saas, access management, security
     IBM
By: Gomez IT     Published Date: May 24, 2011
In a recent global survey of 474 business and IT decision makers, conducted by IDC on behalf of Compuware, respondents offered insights about their needs for effective operation of Internet-enabled business activities.
Tags : gomez, compuware, web performance management, idc, slas, service level agreements, end-user experience, multi-device
     Gomez IT
By: Microsoft Dynamics     Published Date: Jul 11, 2007
This paper introduces various supply chain concepts and explains their importance. It describes initiatives being undertaken by the largest retailers and reviews what small and mid-size firms need to do to compete.
Tags : retailer, enterprise resource, erm, erp, sales software, sales management, scm, supply chain
     Microsoft Dynamics
By: Kinetic Data     Published Date: Oct 15, 2007
Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.
Tags : itsm, service management, service, service catalog, service catalogs, bsdm, delivery management, service level agreement
     Kinetic Data
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