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By: Oracle Corp - Storage     Published Date: Sep 25, 2012
This paper describes how these trends have affected storage technologies and how Oracle's storage solutions enable organizations to reduce IT costs, accelerate provisioning of private cloud services, and achieve higher service levels.
Tags : cloud, cloud computing, storage, virtualization, oracle, data protection, backup and recovery, data backup
     Oracle Corp - Storage
By: Bocada     Published Date: Aug 21, 2009
The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.
Tags : service level, sla, service level agreement, service-level agreement, business management, business value, service management, itsm
     Bocada
By: Creekpath     Published Date: Aug 21, 2009
"Storage consolidation" is a term that has typically meant the consolidation of direct attached storage to a storage network, whether it is Network Attached Storage (NAS) or Storage Area Network (SAN). Consolidation has usually been undertaken to improve utilization of assets, lower the total cost of ownership (TCO), increase return on capital investment, improve IT operational efficiency and increase service levels.
Tags : network attached storage, storage area networks, storage management, storage, storage consolidation, consolidation, nas, san
     Creekpath
By: Datalink     Published Date: Aug 21, 2009
This white paper provides: An objective approach to making decisions about data recovery technologies. (disk-based enhanced data recovery or traditional tape-based) The disk-based architectures for enhanced data recovery.
Tags : data recovery, disaster plan, data backup, disaster recovery, tape backup, disk backup, disk-based, tape-based
     Datalink
By: HP     Published Date: Aug 21, 2009
Read this guide to learn how HP works closely with organizations throughout the entire consolidation process which results in reduced costs, improved database administration, enhanced service levels to end users, and improved communication/collaboration.
Tags : data management, database development, dba, database administration, collaboration, service levels, database consolidation
     HP
By: HP     Published Date: Jul 08, 2009
Data deduplication technology represents one of the most significant storage enhancements in recent years, promising to reshape future data protection and disaster recovery solutions. Data deduplication offers the ability to store more on a given amount of storage and replicate data using lower bandwidth links at a significantly reduced cost. This white paper explains how deduplication technologies work in practice, the pros and cons of each approach, and when to choose a particular type.
Tags : data, data deduplication, data dedupe, disaster recovery, data protection, storage, bandwidth, virtual library system
     HP
By: IBM     Published Date: Aug 21, 2008
Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
Tags : itil, best practices, service management, asset management, ibm, ibm mi, ibm grm
     IBM
By: IBM     Published Date: Aug 21, 2008
IT is becoming increasingly important in virtually every aspect of business. For enterprises to compete effectively in the marketplace, IT service management must broaden its focus and take a more holistic attitude toward IT service provision. The goal is to resolve the disconnect between IT and business within organizations in order to achieve necessary levels of resilience, control, availability and quality of service.
Tags : ibm, ibm mi, ibm grm, service management, it management, itil, itsm
     IBM
By: IBM     Published Date: Nov 13, 2008
This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
Tags : ibm, tivoli, service quality management, service level agreement
     IBM
By: IBM     Published Date: Nov 13, 2008
To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
Tags : ibm, tivoli, voip, iptv, blackberry, service level agreement
     IBM
By: IBM     Published Date: Mar 17, 2009
IBM and PTC, leaders in product development and innovation, are offering joint solutions that combine our expertise and technology to fully support cross-enterprise product development optimization. Together, we enable companies to meet time-to-market, cost-reduction and quality requirements, in an ever-increasing, complex global marketplace.
Tags : ibm, ptc, telelogic, product development, product innovation, joint solutions, product lifecycle management plm, return on investment
     IBM
By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
     IBM
By: Reactivity     Published Date: Aug 21, 2009
Businesses are rapidly adopting Web services to provide new levels of integration between applications. By comparison with earlier data communications techniques, Web services are faster and cheaper to develop, quicker to deploy, and easier to adapt to emerging business needs. This paper discusses the special security challenges posed by the use of Web services, and how to secure networks against them.
Tags : web services, web service management, web service deployment, web service, web service security, network security, secure networks, reactivity
     Reactivity
By: Quocirca     Published Date: Sep 13, 2007
A sound IT infrastructure is fundamental to today’s businesses and when that infrastructure fails the consequences can be far reaching. Whether it is business-to-business, business-to-consumer or public sector organizations serving citizens, applications and the services they drive increasingly need to be available all day, every day. Many organizations find it hard to achieve such service levels. This briefing looks at some possible solutions.
Tags : data center, datacenter, data centers, datacenters, data centre, data centres, infrastructure, mission critical
     Quocirca
By: Quocirca     Published Date: Dec 02, 2008
The internet offers any business the opportunity to present a commercial image independent of the organization's size and location. Small and medium sized businesses (SMBs) across the UK have exploited the internet as it has evolved from an interesting medium for the technology-aware to an essential commercial platform. With this increasing importance, and the internet’s ability to extend the reach of a business, it is valuable to realize precisely what different internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the UK.
Tags : quocirca, smbs, internet service providers, information technology, security
     Quocirca
By: Infor     Published Date: Feb 27, 2007
American Dairy Brands, a $300M division of Dairy Farmers of America (DFA) which is the largest U.S. dairy cooperative marketing over 45 billion pounds of milk per year, has achieved substantial supply chain savings through Infor's Supply Chain solutions. Infor has given Dairy Farmers of America the ability to successfully manage the supply chain to drive service levels to greater than 99% for their Borden-brand cheese products.
Tags : productivity, supply chain management, customer service, customer satisfaction, dairy, food, infor, scm
     Infor
By: GAO RFID Inc.     Published Date: Feb 28, 2007
Institutional (academic) libraries and public libraries face growing challenges in managing the assets of their collection and maintaining or improving service levels to patrons. Learn how libraries can leverage RFID solutions to save time, reduce cost, and increase productivity.
Tags : mobile data systems, rfid, rfid tags, libraries, library, mobile data systems, gao, gao rfid
     GAO RFID Inc.
By: HP     Published Date: May 11, 2011
This paper demonstrates how migrating to HP BladeSystem delivers significant ROI through reduction in hardware and facilities expenditures.
Tags : hp intel, blade server, hp bladesystem, roi, it infrastructure, hardware, facilities, slas
     HP
By: Torry Harris Business Solutions     Published Date: Jul 18, 2007
Service-Oriented Architecture (SOA) promises significant benefits to today's organizations. Successfully delivering SOA benefits, especially Business Agility and Component Reuse, will be dependant on the Test Approach that your organization adopts to implement your SOA.
Tags : soa, service oriented architecture, middleware, service level, performance testing, business agility, quality of service, qos
     Torry Harris Business Solutions
By: Perimeter     Published Date: Jul 17, 2007
Before Microsoft released Microsoft XP Service Pack 2 (SP2), most attackers would compromise a computer system by simply attacking it with known vulnerabilities or "bugs" that could allow the attacker to gain some level of control over the system. Newer attack methods were starting to be seen where the attacker would take advantage of vulnerabilities within the Internet browser itself.
Tags : virus, anti-virus, anti virus, spyware, windows xp, xp sp2, intrusion detection, ids
     Perimeter
By: MASERGY     Published Date: Jul 20, 2007
Organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
Tags : mice, multimedia, internet, communications, entertainment, service level, service level agreement, ip networks
     MASERGY
By: OneNeck IT Services     Published Date: Aug 24, 2007
When Spyder Active Sports offered to pay its IT outsourcing provider more money in return for more services, and the provider not only refused the offer but its service levels continued to go downhill, it was time to look for a new provider. It came down to three potential vendors, however, a number of factors lead Spyder to select OneNeck IT Services.
Tags : oneneck, erp hosting, erp outsourcing, it outsourcing, it hosting, outsourcing, governance, outsource
     OneNeck IT Services
By: Indicative Software     Published Date: Aug 24, 2007
Learn about agent-based versus agentless monitoring approaches to enterprise management, and how a combination of data collection technologies can realize the benefits of both.
Tags : enterprise management, enterprise monitoring, data collection, data collection engines, agent-based monitoring, agentless monitoring, performance monitoring, application performance
     Indicative Software
By: Asentria Corporation     Published Date: Sep 04, 2007
Today’s service providers face more pressure than ever to keep remote equipment up and running as customers continue to demand higher levels of reliable service while keeping costs competitive. Thus, there is a growing need for remote site management solutions that can help service providers monitor, access and control telecom equipment located at customer sites.
Tags : telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures
     Asentria Corporation
By: Echopass     Published Date: Sep 07, 2007
Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.
Tags : multi-sourcing, call center outsourcing, remote agents, disaster prevention, ip call center, ip contact center, contact center solutions, contact center software
     Echopass
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