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service level

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By: Dynatrace     Published Date: Dec 16, 2015
Your IT organization devotes huge amounts of effort to monitoring service levels; but are you including End User Experience? When your primary interface with your customer is digital, EUE means a lot, and is a critical driver in business performance.
Tags : dynatrace, end user experience, eue, business performance
     Dynatrace
By: CA Technologies     Published Date: Aug 21, 2017
Lured by opportunities to speed innovation, reduce costs and enhance agility, many business executives are opting to move their organization’s applications into public cloud environments. Whether or not organizations realize these advantages to the fullest extent possible will in part be dictated by the monitoring capabilities in place. This paper offers a detailed look at the monitoring challenges cloud environments can pose, and it examines the key approaches = organizations need to take to foster maximum service levels, efficiency and agility in the cloud.
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     CA Technologies
By: CA Technologies     Published Date: Aug 21, 2017
In today’s application economy, market success is increasingly being defined by an organization’s ability to deliver multi-channel applications that provide an exceptional and differentiated customer experience. To deliver the service levels required, IT teams need to move to establish proactive IT monitoring approaches. This white paper offers an overview of the key requirements that must be met for IT teams to establish effective proactive monitoring capabilities.
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     CA Technologies
By: Juniper Networks     Published Date: Aug 10, 2017
Resistance to change is futile. Financial services are becoming more embedded in the banking customer’s everyday life, driving unprecedented levels of change across the industry. The unfolding digital economy is ushering a new era of technology adoption in banking. From cloud to open banking APIs, these play a defining role in enabling banks to create new digital products and services, refresh the bank branch, find new customer segments, and monetize underutilized data and information assets.
Tags : opening banking, api, data, currency, cloud transformation, frictionless banking, business model disruption
     Juniper Networks
By: Oracle ZDLRA     Published Date: Jan 10, 2018
Business leaders expect two things from IT: keep mission-critical applications available and high performing 24x7 and, if something does happen, recover to be back in business quickly and without losing any critical data so there is no impact on revenue stream. Of course, there is a gap between this de facto expectation from nontechnical business leaders and what current technology is actually capable of delivering. For mission-critical workloads, which are most often hosted on databases, organizations may choose to implement high availability (HA) technologies within the database to avoid downtime and data loss.
Tags : recovery point, recovery time, backup appliance, san/nas, service level agreement, oracle
     Oracle ZDLRA
By: NTT Ltd.     Published Date: Jan 16, 2019
NTT Data services has over 600+ BI experts and over 250+ implementations in India, receiving high accolades from Gartner and AMR research. NTT Data Services offers Industry focused offerings and pre-configured models. Some of our offerings include: - Guided Analytics Strategy - Proven Framework & Methodology for ‘C’ level executives - Solution lab for Co-Innovation and Proof of Concepts - Advisory Services - BI Transformations, Big Data Strategy, Information Governance, Health Checks - Proprietary Tools & Accelerators – System Optimization, Architect to Archive, User Adoption - Flexible Delivery - Rapid Development Factory, Shared Services Find more details in this deck.
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     NTT Ltd.
By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Technical Tests are designed to cover specific services. Each security test has its own objectives and acceptable levels of risk. There is not an individual technique that provides a comprehensive picture of an organisation’s security when executed alone. A qualified third party can work with you to determine what combination of techniques you should use to evaluate your security posture and controls to begin to determine where you may be vulnerable.
Tags : cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection
     Secureworks ABM UK 2017
By: CA Technologies EMEA     Published Date: Nov 16, 2017
in der modernen application Economy hängt der markterfolg immer stärker von der Fähigkeit eines unternehmens ab, multi-Channel-anwendungen mit hervorragender und einzigartiger Customer Experience bereitzustellen. um die dafür erforderlichen Service Levels zu halten, müssen sich it-teams zu einem proaktiven it-monitoring hin bewegen. Dieses White Paper gibt einen Überblick über die Hauptanforderungen, die erfüllt sein müssen, damit it-teams effektive, proaktive monitoringfunktionen einrichten können.
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     CA Technologies EMEA
By: Qualys     Published Date: Jul 19, 2012
Data breaches are bad for business, so every enterprise needs security. In the past this was expensive, because security products were designed for companies with deep pockets and teams of experts. But that's changed. New 'cloud based' services, such as those offered by Qualys, are fast to deploy, safe and easy to use. What's more they're even more affordable. With growing demands from customers and regulators for security, now is a good time to invest in security. Leading cloud-based security services deliver a professional level of security assurance in a form that fits the circumstances and pockets of small businesses.
Tags : technology, firewall, security, cloud, data, anti-virus
     Qualys
By: ipoque     Published Date: Feb 14, 2019
Application-aware vEPC is the key to SDN/NFV service deployments. Deep packet inspection software provides granular network data, which lays the foundation for application awareness in mobile networks. This case study explains how a leading provider of virtualized network solutions uses the best-berforming deep packet inspection (DPI) software R&S®PACE 2 by Rohde & Schwarz to provide their CSP customers with overall network intelligence at a highly granular level.
Tags : dpi, deep packet inspection, vepc, sdn, nfv, network analytics, virtual network
     ipoque
By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
According to Mary Johnston Turner, Research Vice President at IDC; "Breaking down technology specific management as well as data silos also facilitates faster infrastructure and application rollouts, reduces human errors, and improves overall business agility.Cloud based management, monitoring and analytics help to improve collaboration between IT operations and developer teams by stabilizing service levels and monitoring usage to support accurate charge back." 
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     Oracle PaaS/IaaS/Hardware
By: bChannels     Published Date: Dec 11, 2018
For many years, organizations thought about business continuity in much the same way they thought about business insurance — yes, it was important, but rarely was it top of mind. But that’s all changed. Many organizations have, unfortunately, discovered that even a scant few minutes of service downtime can have deleterious effects on their business operations, resulting in lost revenue, diminished customer confidence and heightened compliance risk. For those and other reasons, IT executives have raised the bar on business continuity preparedness for their organizations in all ways. New technologies, business processes and partnerships, combined with a raised level of importance for testing and a full appreciation of what virtualization can and can’t do for business continuity, are essential to new thinking around avoiding the impact of an unplanned service interruption. Download this informative Whitepaper to learn more about how Veritas Netbackup 8.1.2 can help.
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     bChannels
By: Rackspace     Published Date: Feb 01, 2019
Whether you’re already a Google customer or simply getting started with the public cloud, Google Cloud Platform (GCP) is an aordable, reliable, innovative and intuitive cloud solution. Rackspace can help you accelerate innovation and cost savings by taking over the intensive dayto-day operations of GCP — letting you focus on achieving your core business objectives while optimizing the performance of your applications. Rackspace works with customers to identify the scope and criticality of their applications and determine the service level that best addresses their needs. To discover how, download this whitepaper today.
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     Rackspace
By: CA Technologies     Published Date: Jan 08, 2014
Most organizations want to leverage the cloud, but also recognize that migrating all their applications at once is not always practical. They are seeking ways to utilize cloud-based services while maintaining certain applications on-premise. For organizations utilizing this hybrid architecture, one of their major challenges is providing users with the flexibility to seamlessly move around the environment while still maintaining appropriate security levels—or more specifically, ensuring consistent control and security policy between on-premise applications and cloud services.
Tags : ca technologies, identity, identity management, identity and access management, iam, cloud, user provisioning, security
     CA Technologies
By: CA Technologies     Published Date: Jan 08, 2014
Most organizations want to leverage the cloud, but also recognize that migrating all their applications at once is not always practical. They are seeking ways to utilize cloud-based services while maintaining certain applications on-premise. For organizations utilizing this hybrid architecture, one of their major challenges is providing users with the flexibility to seamlessly move around the environment while still maintaining appropriate security levels—or more specifically, ensuring consistent control and security policy between on-premise applications and cloud services.
Tags : ca technologies, identity, identity management, identity and access management, iam, cloud, user provisioning, security
     CA Technologies
By: CA Mainframe     Published Date: Sep 12, 2008
Automated application quality assurance and testing are fundamental to the delivery of the service levels and managed risks that are essential to delivering business outcomes you can depend on. In this context, CA’s mainframe Application Quality Management and Testing Tools send very strong messages: the tools are being actively developed and, where appropriate, integrated with equivalent tools on the distributed platforms, to help companies deliver holistic, automated, business services.
Tags : ca mainframe, mainframe, application quality, application testing, testing
     CA Mainframe
By: SumTotal Systems     Published Date: Oct 10, 2013
Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services. Workforce analytics is a set of integrated capabilities (technologies, metrics, data, and processes) to measure and improve workforce performance. The goal is simple: put the right people with the right skills in the right work, provide them with the necessary training and development opportunities, and engage and empower them to perform at their highest possible level.
Tags : sumtotal, harvard business review, workforce, workforce analytics, analytics, company performance, workforce management, workforce data
     SumTotal Systems
By: ClickSoftware     Published Date: Jun 30, 2014
Automating mobile workforce management can allow insurers to increase efficiency and improve service levels. When business is tough, that’s a great advantage
Tags : clicksoftware, mobile, mobile workforce, automation, casualty, small business
     ClickSoftware
By: Juniper Networks     Published Date: Jan 23, 2018
Bringing your vision to life is no small undertaking. So the last thing you need are network security threats looming over head. That’s why our security products and services build an unprecedented level of security into the DNA of your network. That way, you can focus on your dreams with absolute confidence.
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     Juniper Networks
By: VMware     Published Date: Jul 24, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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     VMware
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
By creating a connected field service ecosystem, organizations can increase their response time, reduce mean time-to-resolution and eventually, power a more predictive service model. This will enable a new level of field service productivity and cost-savings from increased efficiencies. Organizations will also be able to provide exceptional customer experiences consistently. Customer disruption and asset downtime will be minimized, and organizations will be able to empower their field service resources with insight into the issue before they arrive at the customer site. All thanks to a unified field service and IoT strategy.
Tags : internet of things, iot, daily activity, industry innovation, field service, organization management, device efficiency, telecommunications
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Lenovo - APAC     Published Date: Jan 28, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: Lenovo - APAC     Published Date: Feb 11, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: Gigamon     Published Date: Sep 03, 2019
Network operations teams can no longer ignore the application layer. Application experience can make or break a digital enterprise, and today most enterprises are digital. To deliver optimal performance, network operations tools must be application-aware. However, application-awareness in the network and security tool layer is expensive and difficult to scale. Enterprises can mitigate these challenges with a network visibility architecture that includes application-aware network packet brokers (NPBs). EMA recommends that today’s network operations teams modernize their approach with full application visibility. EMA research has found that network teams are increasingly focused on directly addressing security risk reduction, service quality, end-user experience, and application performance. All of these new network operations benchmarks will require deeper application-level visibility. For instance, a network team focused on service quality will want to take a top-down approach to perfo
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     Gigamon
By: F5 Networks Singapore Pte Ltd     Published Date: Jun 18, 2019
Container platforms such as Kubernetes and RedHat OpenShift combine with agile development methodologies to speed up application development and deployment. By allowing developers to break applications up into smaller components (also known as microservices), containers can help reduce dependencies, allow component-level scaling, and encourage rapid release lifecycles.
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     F5 Networks Singapore Pte Ltd
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