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service level

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By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
Tags : salesforce, crm, crm solutions, research, best practices, ces, technology
     Salesforce.com
By: Oracle     Published Date: Mar 09, 2017
In this white paper, IDC discusses the inherent difficulties associated with traditional backup schemes and the changing dynamics of data protection strategies. We examine Oracle's Zero Data Loss Recovery Appliance (ZDLRA) and the role it can play in providing significantly improved service levels for all types of Oracle databases.
Tags : 
     Oracle
By: ServiceNow     Published Date: Nov 22, 2013
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
Tags : servicenow, enterprise it, boost visibility, business value, service catalog, service management, infrastructure library, budget effectiveness
     ServiceNow
By: NetApp     Published Date: Dec 09, 2014
Although the cost of flash storage solutions continues to fall, on a per-gigabyte capacity basis, it is still significantly more expensive to acquire than traditional hard drives. However, when the cost per gigabyte is examined in terms of TCO, and the customer looks past the pure acquisition cost and accounts for “soft factors” such as prolonging the life of a data center, lower operating costs (for example, power and cooling), increased flexibility and scalability, or the service levels that a flash solution enables, flash solution costs become increasingly competitive with spinning media.
Tags : flash storage, netapp, tco, flash storage solutions, soft factors, flash solution
     NetApp
By: Kaseya     Published Date: May 13, 2015
While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”
Tags : kaseya, hybrid, cloud, management, msp, mobile, big data
     Kaseya
By: Citrix ShareFile     Published Date: Jul 11, 2017
Every day more businesses are using the cloud to get work done. And for good reason. With cloud collaboration services constantly enhancing security features, the cloud is quickly becoming one of the most secure and simple ways for businesses— just like yours—to get work done from any device, any time. Read this eye-opening e-book to find out: Why 79% of businesses trust the cloud How business-class cloud services use high-level encryption tech to protect every file and document Why 79% of IT pros say it’s people, not technology, that cause security gaps.
Tags : cloud, cloud security, encryption, security, mobility
     Citrix ShareFile
By: Secureworks     Published Date: Oct 04, 2017
Technical Tests are designed to cover specific services. Each security test has its own objectives and acceptable levels of risk. There is not an individual technique that provides a comprehensive picture of an organization’s security when executed alone. A qualified third party can work with you to determine what combination of techniques you should use to evaluate your security posture and controls to begin to determine where you may be vulnerable.
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     Secureworks
By: Turbonomic     Published Date: Oct 02, 2018
Microsoft Azure is a public cloud platform featuring powerful on-demand infrastructure and solutions for building and deploying applications workloads as well as a wide variety of IT and application services. You can use Azure as a public cloud provider and as a hybrid extension to existing on-premises infrastructure. Organizations that use Microsoft solutions on-premises are able to extend their infrastructure and operational processes to Azure. With the growing popularity of Azure, today’s systems administrators need to acquire and strengthen their skills on this fast-growing public cloud platform. In this guide we explore the Azure public cloud platform with a focus on the Infrastructure-as-a-Service (IaaS) features. We cover general architectural features of the Azure cloud including geographic regions, availability zones, and Service Level Agreements (SLAs) attached to the core Azure IaaS infrastructure.
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     Turbonomic
By: Citrix ShareFile     Published Date: Jun 12, 2017
Examine a few of the enterprise-level features that IT departments and administrators will look for in a file-sharing service. Some file-sharing services make the grade at a consumer level, but don’t offer the kinds of features that make a system workable for enterprise. An enterprise-level service should be able to balance its efficiency – a primary user concern – with the needs of a company’s IT department.
Tags : file sharing, consumer level, enterprise level, efficiency
     Citrix ShareFile
By: F5     Published Date: May 12, 2016
App Protection is fraught with complexity and with the growth of IoT and the applications that go along with it, the issues are only growing. By enhancing existing security portfolios with solutions and services focused on the application level, organizations can better protect the applications that can expose their sensitive data.
Tags : application protection, app protection, security, cloud, cloud computing, public cloud, security application
     F5
By: CA Technologies     Published Date: Jan 08, 2014
Most organizations want to leverage the cloud, but also recognize that migrating all their applications at once is not always practical. They are seeking ways to utilize cloud-based services while maintaining certain applications on-premise. For organizations utilizing this hybrid architecture, one of their major challenges is providing users with the flexibility to seamlessly move around the environment while still maintaining appropriate security levels—or more specifically, ensuring consistent control and security policy between on-premise applications and cloud services.
Tags : ca technologies, identity, identity management, identity and access management, iam, cloud, user provisioning, security
     CA Technologies
By: newScale     Published Date: Jan 30, 2008
Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
Tags : service, service management, service catalog, newscale, itil, service catalog, service catalogue, itil service catalogue
     newScale
By: CA WA     Published Date: May 12, 2008
Emerging information technologies like composite and multi-tier applications, service oriented architectures (SOA), virtualization, grid and cluster computing, and Web Service-based application delivery create an extraordinary opportunity for IT managers. With these dynamic technologies, they can provide business owners with IT services that are extremely flexible and agile, driving a more dynamic and competitive business.
Tags : ca wa, workload automation, roi
     CA WA
By: CA WA     Published Date: May 12, 2008
All things that can be automated will be automated. Beyond the careful choreography of sophisticated workflow, managing myriad simultaneous requests puts unprecedented demand on the software that must schedule and perpetually deliver against well-defined service levels, in real time. Gone are the days of simple batch processing. Welcome to the oh-so-very-flat world that is embracing service-oriented architectures, grid architectures, expansive ecosystems, and end-to-end processing. Workload scheduling has got to grow up.
Tags : ca wa, workload automation, soa, service oriented, scheduling
     CA WA
By: CA WA     Published Date: May 12, 2008
While companies cope with increasing demands for speed from their customers, shareholders and customers alike demand that they make these changes cheaply, with minimal risk and with as few people resources as possible. Is there any way to meet these challenges? Take another look at modern enterprise job scheduling to see how it enables the real-time environment (RTE).
Tags : ca wa, workload automation, web services, service oriented, soa, service level, sla
     CA WA
By: BMC Control M     Published Date: Sep 15, 2009
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."
Tags : bmc control-m, enterprise management associates, workload automation, wla, peoplesoft, sap, oracle, as/400
     BMC Control M
By: EMC Corporation     Published Date: May 27, 2014
ESG Whitepaper: Find out how EMC’s own IT organization is reaping the benefits of Cloud computing and IT-as-a-Service (ITaaS), including new levels of efficiency, agility, and productivity
Tags : emc, cloud computing, hybrid cloud, private cloud, cloud infrastructure, itaas, it-as-a-service, it services
     EMC Corporation
By: SailPoint     Published Date: Feb 08, 2011
This guide is designed to help ensure a successful identity governance strategy can move your organization toward sustainable compliance, reduced risk, improved service levels and lower operational costs.
Tags : sailpoint, identity governance, compliance, risk management, access management, password management, reporting and analytics
     SailPoint
By: SunGard Availability Services     Published Date: Oct 30, 2013
Learn the 10 strategies for selecting a disaster recovery service provider to ensure that your organization will be better protected should a natural disruption occur.
Tags : sungard, sungard availability services, disaster recovery, disaster recovery provider, disaster recovery service provider, dr plan, drsp, business impact analysis
     SunGard Availability Services
By: NetApp     Published Date: Sep 11, 2014
Although the cost of flash storage solutions continues to fall, on a per-gigabyte capacity basis, it is still significantly more expensive to acquire than traditional hard drives. However, when the cost per gigabyte is examined in terms of TCO, and the customer looks past the pure acquisition cost and accounts for “soft factors” such as prolonging the life of a data center, lower operating costs (for example, power and cooling), increased flexibility and scalability, or the service levels that a flash solution enables, flash solution costs become increasingly competitive with spinning media.
Tags : flash technologies, total cost of ownership, flash storage, data center, increased flexibility
     NetApp
By: HP     Published Date: Feb 02, 2015
Imagine an environment where business decisions drive application choices and policy, with no regard for infrastructure, where best practices are implemented based solely on business requirements—and a “guaranteed service level” means just that. The IT of the future will be an elaborate business operation unencumbered by past technology decisions, one capable of providing exact service levels to multiple constituencies while continually optimizing costs.
Tags : 
     HP
By: ServiceNow     Published Date: May 21, 2015
Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned to ServiceNow’s cloud-based IT Service Management(ITSM) solution. Since deployment in 2013, Allstate has levered ServiceNow to: • Improve IT state productivity levels in incident and change management operations • Improve how incident –related data flows through the organization and, ultimately influencing decision making for the better of the business Download this case study to learn more about how ServiceNow transformed Allstate’s IT services.
Tags : cloud-based, allstate, servicenow, management solutions
     ServiceNow
By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: • Create a self-service portal where users can report issues, make requests, ask questions, and check request status • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more • Automate knowledge sharing for better service and less hunting for information
Tags : it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
     ServiceNow
By: IBM     Published Date: Mar 29, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
Tags : forrester, cloud, online collaberation, it management, cloud strategies
     IBM
By: Genesys     Published Date: Feb 27, 2018
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that far exceed those of previous generations • The benefits of utilizing a platform built on microservices architecture • How to take your business to the next level with a built to scale cloud contact center platform
Tags : cloud contact center, ebook, cloud 2.0 model, microservices architecture
     Genesys
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