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service level agreement

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By: Heroix     Published Date: Jan 23, 2013
An application and network performance monitoring tool can be the means to meet larger corporate goals of reduced costs, operational efficiency, and time savings for IT and other staff.
Tags : it performance monitoring, sla, service level agreement, network, consolidation
     Heroix
By: Citrix     Published Date: May 27, 2009
Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
Tags : citrix, virtualization, hdx, xendesktop, sla, service level agreement, scalable, streamline
     Citrix
By: Citrix     Published Date: Jan 20, 2009
With server virtualization now well established in the world's datacenters, IT leaders are turning their attention to virtualizing and centralizing desktop PCs to address some of their toughest computing challenges: . Managing complex end-user hardware and software infrastructure . Securing networks and information assets . Supporting a global workforce in an environment of constant change
Tags : citrix, virtualization, desktop virtualization, blade pc, on demand, hdx, xendesktop, sla
     Citrix
By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
Tags : genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center
     Genesys
By: SafeData, LLC     Published Date: May 05, 2009
Surprisingly, 50% of small to medium sized businesses that have invested in a data availability and recovery solution may still be vulnerable to downtime. Download this free white paper to learn what you can do to avoid the same risk.  You'll also learn what your options are for reliable IBM iSeries data protection and recovery that make sense for your size business.
Tags : virtualization, safedata, safe, data, ibm iseries recovery, rto, recovery time objectives, economy
     SafeData, LLC
By: Marketo     Published Date: Aug 02, 2016
Download this ebook to learn more about sales and marketing alignment, including: What is sales and marketing alignment - The benefits of sales and marketing alignment and why it is important - How the two departments can define common terms, set common goals, and utilize lead scoring to their advantage - How to structure your organization to promote alignment - How to create service-level agreements
Tags : marketo, sales, marketing, revenue growth, sales and marketing alignment, internet marketing, crm & customer care, marketing research
     Marketo
By: IBM     Published Date: May 12, 2008
Managing compliance is a huge challenge for companies, straining IT resources needed to meet service level agreements. To overcome these challenges, IT must support the objectives of your business. This white paper describes how IBM Service Management does just that. It defines and monitors IT governance and compliance management in a repeatable manner across businesses of any size.
Tags : service, service management, sla, service level, ibm, ibm g&rm, ibm grm, compliance
     IBM
By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
Tags : ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm
     IBM
By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Tags : ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power
     IBM
By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
     IBM
By: IBM     Published Date: Apr 17, 2009
Integrate facilities and IT. Realize the value of the green data center.As data center costs continue to rise, green is the word of the day. What it means is cost savings through consolidation and lower energy usage, as this white paper shows. See the role energy consumption plays in today’s data centers, and how IBM Tivoli® solutions can help optimize energy use.
Tags : ibm, green data center, ibm mbi, data center costs, cost savings, consolidation, energy use, ibm tivoli
     IBM
By: IBM     Published Date: Jun 02, 2009
Linux reliability has come of age. Several major Linux distributions including Novell SUSE, Red Hat Enterprise Linux and Ubuntu scored high in reliability, improved over 2006 uptime statistics and achieved near parity with Unix distributions. Security incidents plagued Windows Server 2003, which saw uptime decrease by roughly 10% during last year. Corporations must continue to adhere to best practices in configuration, management and security to ensure optimal server operating system and application reliability.
Tags : reliability, uptime, performance, management, service-level agreement, sla, compliance, linux
     IBM
By: Stratus Technologies     Published Date: Sep 30, 2008
The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
Tags : stratus technologies, it services, business impact analysis (bia), recovery point (rpo), recovery time objectives (rto), business continuity (bc), disaster recovery (dr) protection, service level agreement (sla)
     Stratus Technologies
By: IBM     Published Date: Jul 25, 2012
As it has been the trend over the last decade, organizations must continue to deal with growing data storage requirements with the same or less resources. The growing adoption of storage-as-a-service, business intelligence, and big data results in ever more Service Level Agreements that are difficult to fulfill without IT administrators spending ever longer hours in the data center. Many organizations now expect their capital expense growth for storage to be unstoppable, and see operating expense levers - such as purchasing storage systems that are easy to manage - as the only way to control data storage-related costs.
Tags : infrastructure, technology, cloud, storage, virtualization, data management
     IBM
By: VMTurbo     Published Date: Mar 25, 2015
Expedient Data Centers, a leader in Managed and Data Center Services with locations from Cleveland to Memphis to Boston, unpacks the mechanics of how it consistently meets Service Level Agreements for its customers. This whitepaper explores how service providers use VMTurbo to provide consistent performance across all workloads, as well as the three roles a responsible managed service provider (MSP) takes in order to accomplish that directive.
Tags : vmturbo, cloud mechanics, msp, data center services, managed service provider
     VMTurbo
By: Trend Micro SaaS     Published Date: Oct 08, 2008
According to experts at TrendLabs, spam now makes up close to 95% of all email and continues to grow. In the first three months of 2008 spam rates almost doubled over rates observed at the end of 2007 and TrendLabs predicts that average daily spam volumes will increase by 30 to 50 billion messages per day within the year.1 As spam continues to grow at dramatic rates, traditional on-premise email security products are failing to keep up. This limitation is one of the primary reasons that IDC predicts demand for hosted security solutions -also known as SaaS (Software as a Service) solutions-will grow by more than 30% annually through 2012.2 For context, the growth rate for hosted email security is projected to be more than eight times that of the traditional software email security market, and more than 60% faster than appliance-based email security solutions.
Tags : saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
     Trend Micro SaaS
By: Trend Micro SaaS     Published Date: Feb 09, 2009
Today's confidentiality and privacy requirements drive organizations of all sizes and industries to secure sensitive data in email. Often particular types of data need to be encrypted, such as credit card numbers, intellectual property, or client information. Organizations also need to protect confidential emails for particular groups, such as executive management, human resources or legal departments. Many organizations are turning to policy-based encryption to meet their encryption needs because it automatically encrypts data using content filtering rules that identify types of content or email for particular groups. Encryption is applied when the rules are triggered. With policy-based encryption, organizations avoid relying on individual users to secure important content.
Tags : saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
     Trend Micro SaaS
By: Trend Micro SaaS     Published Date: Sep 22, 2009
Alfred Ashley Group helps small businesses overcome the daunting prospect of buying, installing, and managing computer and telephone system solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company's revenue and profit goals.
Tags : saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
     Trend Micro SaaS
By: Trend Micro SaaS     Published Date: Feb 20, 2009
Hosted, or "in-the-cloud", messaging security capabilities are becoming increasingly popular with organizations of all sizes. Some have already adopted hosted services, while others are becoming more receptive to the notion of using third party services to manage their security infrastructure than they were just a year ago. Particularly driven by the current economic recession, decision makers are realizing that hosted email security can provide a cost-effective solution while actually improving security.
Tags : saas, trend, trend micro, software as a service, on-premise, cloud, trendlabs, email security
     Trend Micro SaaS
By: Trend Micro SaaS     Published Date: Dec 17, 2008
All businesses face a daily bombardment of email spam that consumes valuable IT staff time as well as end-user productivity. In addition, email is an attack vector for many types of security threats to businesses, including phishing, viruses, spyware, and malicious URLs. Given that all businesses are experiencing the financial pressures of a tightening world economy, coupled with the uncertainty of any near-term recovery, small and medium-sized business (SMB) managers are searching for ways to cut costs while continuing to maintain a consistent level of service and protection for their businesses.
Tags : saas, trend, trend micro, software as a service, smb, spyware, hacker, trendlabs
     Trend Micro SaaS
By: Trend Micro SaaS     Published Date: Sep 01, 2009
This comprehensive hosted service blocks email threats before they can touch the network, integrating powerful anti-spam and anti-phishing with award-winning antivirus and anti-spyware. Security leader Trend Micro updates and tunes the solution to keep the customer's network secure while saving valuable IT resources.
Tags : saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
     Trend Micro SaaS
By: Trend Micro SaaS     Published Date: Sep 22, 2009
Just about anybody with an email address knows about spam and spam filters-or at least they think they do. However, it is a complex subject, with far more to it than meets the eye. This Ferris Research white paper looks at spam: what it is, how it is sent, and how it is filtered. It unravels the complexities and gives an accessible, factual overview into the scourge of spam.
Tags : saas, trend, trend micro, phishing, spam filters, software as a service, trendlabs, email security
     Trend Micro SaaS
By: Trend Micro SaaS     Published Date: Oct 08, 2008
Businesses are experiencing a dramatic increase in spam and email-based attacks. These assaults not only hurt employee productivity, they consume valuable IT staff time and infrastructure resources. These threats can also expose organizations to data leaks, compliance issues and legal risks. Trend Micro's SaaS email security solution blocks spam, viruses, phishing, and other email threats before they touch your network, helping you reclaim IT staff time, end-user productivity, bandwidth, mail server storage and cpu capacity. Optional content filtering enforces compliance and helps prevent data leaks.
Tags : saas, trend, trend micro, software as a service, email threats, mail server, productivity, bandwidth
     Trend Micro SaaS
By: Trend Micro SaaS     Published Date: Mar 17, 2009
West Coast Labs performed an anti-spam comparative test on various email solutions related to spam detection rate over a series of at least 100,000 emails per solution.
Tags : saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
     Trend Micro SaaS
By: Trend Micro SaaS     Published Date: Feb 09, 2009
West Coast Labs performed a comparison test on a range of email solutions (appliances, software, and hosted service solutions) to measure their relative spam detection rates over a series of at least 100,000 genuine spam emails using West Coast Labs real-time spam feed.
Tags : saas, trend, trend micro, websense, barracuda, anti-spam, antispam, spam filter service
     Trend Micro SaaS
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