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service level agreement

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By: IBM     Published Date: Nov 13, 2008
To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
Tags : ibm, tivoli, voip, iptv, blackberry, service level agreement
     IBM
By: IBM     Published Date: Mar 17, 2009
IBM and PTC, leaders in product development and innovation, are offering joint solutions that combine our expertise and technology to fully support cross-enterprise product development optimization. Together, we enable companies to meet time-to-market, cost-reduction and quality requirements, in an ever-increasing, complex global marketplace.
Tags : ibm, ptc, telelogic, product development, product innovation, joint solutions, product lifecycle management plm, return on investment
     IBM
By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
     IBM
By: HP     Published Date: May 11, 2011
This paper demonstrates how migrating to HP BladeSystem delivers significant ROI through reduction in hardware and facilities expenditures.
Tags : hp intel, blade server, hp bladesystem, roi, it infrastructure, hardware, facilities, slas
     HP
By: MASERGY     Published Date: Jul 20, 2007
Organizations of all sizes are evolving to an enlightened, business-focused method of choosing network services and service providers called Total Customer Experience (TCE). This white paper describes the evolution toward a TCE approach and the benefits and clarity that TCE brings to the marketplace.
Tags : mice, multimedia, internet, communications, entertainment, service level, service level agreement, ip networks
     MASERGY
By: Oce Business Services     Published Date: Jun 24, 2009
Download this free report to explore the potential of applying business performance management principles to advance document performance management to reduce costs; better manage documents as vital strategic, financial and information assets; and secure positive returns on investments from outsourcing. Learn more today!
Tags : oce, kpi, ekg, document processes, mail center, print/copy operations, records, operations
     Oce Business Services
By: EBSL Technologies Int'l     Published Date: Sep 26, 2010
This white paper provides an introduction to cloud computing.
Tags : cloud computing, service level agreements (slas), cloud computing security, virtualization, amazon cloud, google
     EBSL Technologies Int'l
By: Intacct Corporation     Published Date: Jul 13, 2011
Download the white paper "Evaluating and Contracting for Cloud Financials: Best Practice Considerations." You'll find practical advice and tips to ensure your choice is both cost-effective and right for your organization.
Tags : intacct, daniel druker, best practices, cloud financials evaluation, business applications, productivity, cloud computing, service level agreements
     Intacct Corporation
By: Keynote Systems     Published Date: Mar 25, 2011
Learn about the challenges of monitoring web application performance in increasingly complex cloud application ecosystems
Tags : cloud, apm, service level agreement, sla, performance, monitoring
     Keynote Systems
By: ServiceNow     Published Date: Apr 19, 2013
Providing a good online shopping experience starts with understanding customer needs and expectations in order to deliver suitable goods and services. Employees expect a similar experience with a Service Catalog. An effective business service catalog captures employee needs and communicates negotiated service offerings and service level agreements. However, hitting service level targets requires more than just listing services. Itís essential to provide an automated self-service portal and open communication.
Tags : employee needs, service offerings, service level agreements, automation, self-service, communication
     ServiceNow
By: Cisco     Published Date: Feb 13, 2015
Get CIO perspectives on the changing roles and relevance of IT teams in this report.
Tags : cloud computing, security, compliance vulnerabilities, visibility, service level agreements, cloud technologies
     Cisco
By: Spectrum Enterprise     Published Date: Feb 07, 2018
Partnering with Spectrum Enterprise sustains client loyalty by instilling confidence in how the bank operates, provides superior network service level agreements that ensure minimal downtime and assures smoother state and FDIC audits thanks to cybersecurity safeguards such as built-in redundancy and private network service.
Tags : 
     Spectrum Enterprise
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