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service strategy

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By: Enterprise Mobile     Published Date: Jul 09, 2013
Device-centric management strategies have prevailed over the last several years, but this approach can no longer keep pace with the increasing number of remote workers who need to access more applications across multiple platforms. Enterprise IT leaders must shift from locking down devices to securing the corporate applications, data, and other proprietary content that reside on these devices. It’s time to move beyond mobile device management to a more holistic management method.
Tags : mobility-as-a service, enterprise mobile, mobility, enterprise mobility, mobile strategy, mobile security, mobile management, device management
     Enterprise Mobile
By: Enterprise Mobile     Published Date: Sep 23, 2013
Gone are the days when mobility involved simply choosing a standardized device. Today, Enterprise IT leaders have to think about not just devices, but apps, data, storage, management (of devices, apps, content, and telecom expenses), security, and support. If you don’t consider your overall business goals as you develop and refine your mobility strategy, you risk investing in mobile technology for mobility’s sake alone. Smart decisions make it easier to adapt over time while keeping a lid on costs. Skyrocketing mobility costs are a common fear for organizations, but careful planning will help keep your mobility spend safely earthbound.
Tags : mobility-as-a service, managed mobility services, byod, bring-your-own-device, enterprise mobile, mobility, mobility planning, enterprise mobility
     Enterprise Mobile
By: Enterprise Mobile     Published Date: Sep 30, 2013
: Interested in knowing what CIOs and other IT executives really think about the future of enterprise mobility? Enterprise Mobile uncovers the results of a survey conducted to assess the business impact of enterprise mobility based on input from technology leaders. The webinar provides tips to prepare for the future of enterprise mobility, secrets to removing barriers to mobile strategy implementation, and shares trends around how other companies are embracing mobile security.
Tags : mobility-as-a service, managed mobility services, byod, bring-your-own-device, enterprise mobile, mobility, enterprise mobility, mobile strategy
     Enterprise Mobile
By: Enterprise Mobile     Published Date: Sep 30, 2013
Creating a BYOD policy helps to minimize frustration and risk as you take advantage of cost savings. With a BYOD policy in place, you’ll be able to confidently move forward with your own BYOD program, staying at the forefront of mobility trends and fostering improved productivity and user satisfaction. Using a short template can help you identify the key elements that your policy should include. The more policy elements you’re able to cover in the template and the more elements you add on your own, the easier it will be to create the final, formal BYOD policy.
Tags : mobility-as-a service, managed mobility services, byod, bring-your-own-device, enterprise mobile, mobility, enterprise mobility, mobile strategy
     Enterprise Mobile
By: Enterprise Mobile     Published Date: Oct 08, 2013
Find out what enterprise companies and their technology leaders think about the future of mobility by exploring the results of a recent survey. You’ll learn about the strategies organizations are using to implement mobility, obstacles they’re encountering along the way, and the drivers behind the push to go mobile. With 2014 just ahead, this document gives helpful suggestions for future planning.
Tags : mobility-as-a service, managed mobility services, enterprise mobile, mobility, enterprise mobility, mobile strategy, mobile security, mobile management
     Enterprise Mobile
By: Enterprise Mobile     Published Date: Oct 09, 2013
Enterprise app decisions may be some of the most important decisions you make. This brief will help guide your organization by providing valuable insight on delivering, supporting and securing mobile apps.
Tags : mobility-as-a service, managed mobility services, mobile application management, mam, apps, enterprise mobile, mobility, enterprise mobility
     Enterprise Mobile
By: Equinix     Published Date: Oct 20, 2015
In real estate, the most important factor is location, location, location! Your services are not quite as sensitive to the physical position of your technology, but location certainly can be a pivotal factor in optimizing your service design and service delivery. Ideally, location shouldn’t matter; however, it does have an e?ect on customer experience. When technology services were simpler, location was largely irrelevant, but now the complexity of new services demands a strategy more in line with your BT agenda than your former IT agenda. The e?ects of regulatory, cost, risk, and performance factors will vary based on the physical location of your technology resources. Colocation providers, cloud service providers, and even traditional hosting services o?er plenty of evolving options to help infrastructure and operations (I&O) professionals balance these factors to optimize service design and delivery.
Tags : data center, optimizing service, infrastructure and operations, service design and delivery, cloud service, hosting services
     Equinix
By: CA Technologies EMEA     Published Date: May 23, 2018
Growing your enterprise is an ongoing priority. And, as the application economy continues to expand, it’s likely that you’re looking at digital business initiatives to fuel a significant portion of that growth. Among the most promising objectives of such a strategy are: • Providing superior digital experiences for consumers though mobile • Expanding markets and revenue streams through multiple channels • Connecting employees and partners to enterprise data anywhere, anytime • Launching innovative new services for the Internet of Things (IoT) Successfully executing a digital strategy requires the ability to launch new apps and coordinate your digital presence with partners. Application Programming Interfaces (APIs) create the connectivity required to share enterprise data and digital content with those apps and partners over the Internet. APIs are a critical component of digital business—empowering developers to build apps across any channel and enabling partners to incorporate your dat
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     CA Technologies EMEA
By: Moxie     Published Date: Feb 06, 2019
Download this report for an in-depth analysis of trends in customer experience management strategies for financial services companies. The study was developed using independent research and survey responses from 100 senior-level leaders across marketing, customer experience management, analytics, digital strategy, and innovation roles. After identifying key market stressors, the report analyzes the five key drivers of successful customer engagement: Customer Understanding, Prioritization, Design, Measurement, and Culture.
Tags : customer engagement, customer experience, customer service
     Moxie
By: Red Hat     Published Date: Jun 19, 2019
Technology has fundamentally changed the way we live. Access to data and information anytime, anywhere is no longer a luxury—it is a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver higher-quality applications more often, enabling companies to stay relevant and seize digital business opportunities. Cloud-native is an approach to building applications that takes advantage of cloud computing models and DevOps principles to make the delivery of new features and services faster and more flexible. With a cloud-native strategy, organizations can begin the culture, process, and technology changes needed to meet new demands and become an IT organization that can deliver business innovation faster. The following checklist will assess your needs and possible business impacts to help you choose a cloud-native platform that benefits the business, developers, and IT operations team.
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     Red Hat
By: Forcepoint     Published Date: Jul 30, 2019
How secure is your cloud data? Security is still seen as the biggest concern when organizations consider cloud services. In multi-cloud environments, every cloud service has its own security framework, different APIs and different authentication mechanisms. The key question is; how do you make sure you have a consistent security strategy across all your cloud services, that adjusts to different cloud services, is well managed, can adapt to new cloud services and is scalable? In this session Forcepoint Senior Product Marketing Manager, Ankur Chadda, discusses: How to gain full visibility into your cloud environment, including shadow IT Unified policy management and enforcement for on-premises and cloud security How to control cloud access by unmanaged devices (BYOD)
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     Forcepoint
By: Tenable     Published Date: Nov 06, 2018
"What steps should you take to enable the effective and secure use of public cloud services? According to Gartner, “CIOs need to ensure their security teams are not holding back cloud initiatives with unsubstantiated cloud security worries. Instead, they should encourage their teams to apply imagination and energy to develop new approaches to securely and reliably leverage the benefits of SaaS, PaaS and IaaS.” By reading, “Clouds Are Secure: Are You Using Them Securely?,” you will gain insight into Gartner’s recommended practices for effective and secure adoption of public cloud services, including: Develop an enterprise cloud strategy, including guidance on what data can be placed into which clouds and under what circumstances. Implement and enforce policies on cloud ownership, responsibility and risk acceptance by outlining expectations for form, significance and control of public cloud use. Follow a life cycle approach to cloud governance that emphasizes the operational control of
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     Tenable
By: F5 Networks Inc     Published Date: Jan 31, 2017
By thinking proactively about DDoS defense, organizations can build a comprehensive strategy to mitigate attacks. Choosing from on-premises security devices, cloud-scrubbing services, and a hybrid approach to DDoS protection allows organizations to customize their security strategy to their application architecture and business needs.
Tags : ddos, ddos defense, security
     F5 Networks Inc
By: Entrust Datacard     Published Date: Jul 09, 2019
Revised Payment Services Directive (PSD2) is the European Commission (EC) and the European Banking Authority’s (EBA) newest regulatory directive to ensure customer security in the payments space, is upon us. In order to comply with these new regulations, you first need to ensure you have a good understanding of what they are, why they exist and how they will affect your organization’s business strategy moving forward. Don’t let the potential business impact of PSD2 hang over your head. PSD2 can actually be a catalyst for your digital= transformation. With the right solution, you can provide a more secure, better user experience for your customers. If you are able to capitalize on PSD2 and implement a forward-thinking strategy, you can ultimately differentiate your brand from emerging competition — like neobanks, fintechs and wallet providers — and retain customer trust and loyalty.
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     Entrust Datacard
By: HP Data Center     Published Date: Mar 25, 2009
The need for reliable data centers is growing, especially in the small to medium sized business market.  So too is the price of data centers -- both in terms of initial cost and Total Cost of Ownership (TCO) -- as equipment, service and utility costs continue to escalate.  How is a data center manager going to support an IT-based business strategy that hinges on high availability, at a reasonable business cost?  Insource? Outsource? Build? Lease? This presentation looks at the factors driving data centers costs, their impact, how they can be controlled, and how to justify the data center you need.
Tags : data center costs, hp data center, tco, total cost of ownership, price of data centers, it spending, it architecture, insource
     HP Data Center
By: Innotas     Published Date: Nov 22, 2010
A Roadmap To Driving Top-Down Alignment Between Business & IT Strategy.
Tags : innotas, cxo's guide, it governance, web 2.0 technologies, automation solution, network, it governance, enterprise services
     Innotas
By: Cisco Systems     Published Date: Oct 01, 2013
What are consumer expectations for service providers (SPs) today? Cisco® Internet Business Solutions Group (IBSG) surveyed 14 SP executives to understand the new mobile landscape. See how your Wi-Fi strategy aligns with the findings. Read report.
Tags : wi-fi, cisco internet business solutions, mobile, best practices, trends, business strategies, telecommunication
     Cisco Systems
By: BMC Software     Published Date: May 19, 2014
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well-articulated interfaces defining the data that is traveling back and forth. With the right integration strategy SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
Tags : saas, cloud, itsm, integrating itsm, itsm integration, saas integration
     BMC Software
By: BMC Software     Published Date: Aug 18, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
Tags : bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
     BMC Software
By: BMC Software     Published Date: May 19, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
Tags : bmc, itsm solutions, changing business, cloud, cios, software, it organizations, saas
     BMC Software
By: BMC Software     Published Date: Aug 18, 2014
"“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change. strategy."
Tags : customer satisfaction, it support, communication, business users
     BMC Software
By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Tags : logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support
     LogMeIn Rescue
By: Entrust Datacard     Published Date: Jul 08, 2019
Revised Payment Services Directive (PSD2) is the European Commission (EC) and the European Banking Authority’s (EBA) newest regulatory directive to ensure customer security in the payments space, is upon us. In order to comply with these new regulations, you first need to ensure you have a good understanding of what they are, why they exist and how they will affect your organization’s business strategy moving forward. Don’t let the potential business impact of PSD2 hang over your head. PSD2 can actually be a catalyst for your digital transformation. With the right solution, you can provide a more secure, better user experience for your customers. If you are able to capitalize on PSD2 and implement a forward-thinking strategy, you can ultimately differentiate your brand from emerging competition — like neobanks, fintechs and wallet providers — and retain customer trust and loyalty.
Tags : 
     Entrust Datacard
By: SAP     Published Date: Mar 18, 2016
There is a familiar refrain among CEOs today, perhaps best captured by the CEO of a major global financial institution who said, "We are no longer a bank, but a technology company in the financial services industry." IDC has accumulated dozens of similar quotes from executives across all industry segments. Digital transformation is at the heart of business strategies.
Tags : sap, iot, digital, financial services, business strategysap, iot, digital, financial services
     SAP
By: AWS     Published Date: Jul 26, 2019
What you'll learn in this webinar: When you migrate your databases and applications from Oracle to Amazon Aurora, you can take advantage of the modern, scalable cloud infrastructure available on Amazon Web Services (AWS) to optimize your operations so you can focus on innovation. Clckwrk analyzes your existing database environment and creates a plan to embrace an elastic, scalable, cloud-native database solution that can grow with your business and help you eliminate the exorbitant costs of commercial database licenses. Watch this webinar to learn how: You can accelerate your migration off Oracle databases to Amazon Aurora with minimized disruption to your business You can leverage refactor code to work in your new database Clckwrk can help you establish a unique migration strategy for your needs, supported by a consultation practice that covers discovery to implementation
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     AWS
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