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By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
Tags : genesys, contact center infrastructure, cci, omnichannel success, cci vendors
     Genesys
By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
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     Epson
By: Red Hat     Published Date: Mar 28, 2019
Technology has fundamentally changed the way we live. Access to data and information anytime, anywhere is no longer a luxury—it is a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver higher-quality applications more often, enabling companies to stay relevant and seize digital business opportunities. Cloud-native is an approach to building applications that takes advantage of cloud computing models and DevOps principles to make the delivery of new features and services faster and more flexible. With a cloud-native strategy, organizations can begin the culture, process, and technology changes needed to meet new demands and become an IT organization that can deliver business innovation faster.
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     Red Hat
By: Monetate     Published Date: Jul 05, 2018
According to The Forrester Wave™: Experience Optimization Platforms, Q2 2018 report, as enterprises continue to consolidate online testing, behavioral targeting and recommendations practices, Experience Optimization Platform (EOP) Providers have been differentiating their services in two key areas: the ability to execute tests across digital channels, and sophistication of behavioral targeting and recommendation techniques. This report assesses the current offering, strategy, and market presence of eight EOP providers, including Monetate. In the report you’ll learn: • Three core capabilities Forrester considers requirements for savvy optimization. • EOP evaluation strategies you can use to evaluate your current vendor (or select a new one) • Criteria that Forrester used to determine Monetate as a “Strong Performer”
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     Monetate
By: FICO EMEA     Published Date: Aug 28, 2019
There is a proliferation of payment methods that provide people with faster ways to make and receive payments – but they are not all the same. Understanding the differences and unique characteristics of different 'fast' payment types is vital to those who need to develop and service payments fraud strategy. Download our executive brief to understand: The differences between real-time payment schemes, e-wallets and person to person payments The implications on fraud from the fast transfer of money Where to start building your real-time payments fraud strategy
Tags : real-time payment, p2p payment
     FICO EMEA
By: Cisco     Published Date: Jan 08, 2016
Financial services customers are increasingly going digital, but human assistance continues to play a pivotal role — especially in the purchase journey — and many banks still only allow customers to get this assistance over the phone or in a branch. To improve the customer experience, increase the productivity of frontline experts, and increase sales, eBusiness and channel strategy executives should consider weaving human advisors and digital technologies together with video banking. Success will require more than just a simple video call. eBusiness and channel strategy executives need to ensure that video banking capabilities let prospects collaborate effectively with an expert when and where they choose and that experts are supported by the right processes, tools, and training.
Tags : cisco, video banking, driving digital sales, improving customer experience, best practices, small business
     Cisco
By: Oracle     Published Date: Apr 05, 2016
While the cloud can be a disruptive force, this global survey, conducted by Harvard Business Review and sponsored by Oracle, shows it is no longer a divisive one. The cloud is emerging as a unifying force that’s forging tighter collaboration between business and IT managers to drive innovation. The survey debunks three myths around implementing a public and/or private cloud strategy, including whether corporate systems need public cloud app data and how aligned IT and business are when it comes to the cloud.
Tags : cloud services, cloud management, best practices, information technology, business strategy
     Oracle
By: MuleSoft     Published Date: Jan 16, 2018
The future of financial services is under pressure from profound digital disruption. Across the globe, there are forces, both regulatory and customer-led, that open up the market to new entrants and disrupt what customers are buying — and how. The advent of Open Banking is one major influence, with Open APIs paving the way for third-party developers to build applications and services independently. This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration — API-led connectivity — can help banks and financial services firms not only survive, but thrive in an increasingly competitive future. Download this whitepaper to learn: What financial services firms should do about Open Banking, based on the experiences of the impact of PSD2 in Europe How an API strategy could define the future of financial services How a global bank successfully completed a digital transformation initiative
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     MuleSoft
By: MuleSoft     Published Date: Jul 13, 2018
"In the wake of recent legislative pressures and the formation of the Digital Transformation Agency, Australian state and federal government agencies face an imperative to deliver superior digital services to employees and citizens without a corresponding increase in budget. As a result, many agencies have turned to IT modernisation as a means of driving more cost-effective digital transformation. The key to successful execution of digital transformation initiatives depends on a new approach to integration and API strategy called API-led connectivity. In this whitepaper, you will learn: -Why Australian government agencies must change how they deliver IT projects, and the role integration and an API strategy play in supporting the modernisation of government IT -How to build out an API-led architecture within a government agency to realise 2-5x increases in IT productivity -How best practice from initiatives like Service NSW provide a model for government agencies to pursue digital t
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     MuleSoft
By: MuleSoft     Published Date: Jul 13, 2018
"IT teams across industries face growing pressure to deliver projects faster while reducing costs. All too often, dated legacy systems hinder IT’s ability to accomplish either of these objectives. Legacy systems can also slow the speed at which IT can deliver new projects to support the business. For these reasons, legacy modernization has emerged as a key strategic imperative. But where should organizations start? One large global bank provides a detailed blueprint for how large enterprises can do so. Read this legacy modernization blueprint to learn: -Best practices for modernizing legacy SOA web services -How to think about re-architecting monolithic applications into microservices -The role that APIs play in driving an effective legacy modernization strategy -The bank’s legacy modernization strategy, and how they used Anypoint Platform"
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     MuleSoft
By: MuleSoft     Published Date: Nov 27, 2018
IT teams across industries face growing pressure to deliver projects faster while reducing costs. All too often, dated legacy systems hinder IT’s ability to accomplish either of these objectives. Legacy systems can also slow the speed at which IT can deliver new projects to support the business. For these reasons, legacy modernization has emerged as a key strategic imperative. But where should organizations start? One large global bank provides a detailed blueprint for how large enterprises can do so. Read this legacy modernization blueprint to learn: The bank’s legacy modernization strategy, and how they used Anypoint Platform Best practices for modernizing legacy SOA web services How to think about re-architecting monolithic applications into microservices The role that APIs play in driving an effective legacy modernization strategy
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     MuleSoft
By: MuleSoft     Published Date: Nov 27, 2018
In the wake of recent legislative pressures and the formation of the Digital Transformation Agency, Australian state and federal government agencies face an imperative to deliver superior digital services to employees and citizens without a corresponding increase in budget. As a result, many agencies have turned to IT modernisation as a means of driving more cost-effective digital transformation. The key to successful execution of digital transformation initiatives depends on a new approach to integration and API strategy called API-led connectivity. In this whitepaper, you will learn: Why Australian government agencies must change how they deliver IT projects, and the role integration and an API strategy play in supporting the modernisation of government IT How to build out an API-led architecture within a government agency to realise 2-5x increases in IT productivity How best practice from initiatives like Service NSW provide a model for government agencies to pursue digital trans
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     MuleSoft
By: MuleSoft     Published Date: Apr 15, 2019
Financial services has seen more disruptive technologies introduced over the past three years than any other industry. To meet customer expectations for on-demand delivery, banks must look beyond digitizing existing services and establish open banking platforms for connected digital services. Read this whitepaper to learn: Three strategic mindsets that drive digital transformation in banking. A four step strategy for building an Open Banking digital platform strategy with APIs. How one global top tier bank developed a digital platform to transcend disjointed customer experiences.
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     MuleSoft
By: MX Logic     Published Date: May 21, 2008
In this recent report, the Aberdeen Group’s research revealed that 100% of Best-in-Class companies consume some managed security services as part of their security strategy. The most widely deployed and easiest to implement managed security service is email security.
Tags : managed security services, managed services, email security, security solutions, web security, security incidents, data loss, malware infections
     MX Logic
By: Marketo     Published Date: Jun 08, 2017
It’s an exciting, albeit challenging time for marketers—new channels, strategies, and technologies have empowered us to engage our buyers like never before. At the same time, due to the abundance of available information, buyer expectations have increased, leaving marketers to fight for their attention as we showcase our products and services. In response, organizations are implementing an account-based marketing (ABM) strategy. Account-based marketing offers organizations a significant return on investment (ROI) as they are faced with the need to acquire, retain, and grow high-value accounts. This comprehensive, 100+ page guide includes checklists, worksheets, examples, and advice from over 12 industry thought leaders to help marketers at any level, from beginners to experts, create and implement an effective account-based marketing strategy. Download The Definitive Guide to Account-Based Marketing to learn: • How to create a solid ABM strategy to meet your goals • What stakeholders to involve across the organization • How to identify, prioritize, and profile the right accounts • What content you need to support an ABM strategy • Which channels to leverage and how to coordinate them • How to measure the effectiveness of your ABM strategy
Tags : access management, security information, abm, database security, application development, risk management, endpoint management, next generation intrusion protection
     Marketo
By: Marketo     Published Date: Mar 22, 2018
It’s an exciting, albeit challenging time for marketers—new channels, strategies, and technologies have empowered us to engage our buyers like never before. At the same time, due to the abundance of available information, buyer expectations have increased, leaving marketers to fight for their attention as we showcase our products and services. In response, organizations are implementing an account-based marketing (ABM) strategy. Account-based marketing offers organizations a significant return on investment (ROI) as they are faced with the need to acquire, retain, and grow high-value accounts. This comprehensive, 100+ page guide includes checklists, worksheets, examples, and advice from over 12 industry thought leaders to help marketers at any level, from beginners to experts, create and implement an effective account-based marketing strategy. Download The Definitive Guide to Account-Based Marketing to learn: How to create a solid ABM strategy to meet your goals What stakeholders to
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     Marketo
By: NETIQ     Published Date: Jan 02, 2014
Service Outages: Is Your Current Monitoring Strategy Really Working?
Tags : netiq, service outages, service outages, monitoring strategy
     NETIQ
By: BMC Software     Published Date: Jan 31, 2014
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
Tags : saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc
     BMC Software
By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/hybrid-it-white-paper.html To learn more please download the white paper now!
Tags : itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration
     BMC Software
By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
Tags : itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration
     BMC Software
By: Windstream     Published Date: Feb 09, 2015
The Path to Value in the Cloud, by Oxford Economics and Windstream, brings together the latest insights, tactics and strategies C-suite respondents are using to make the cloud work for them.
Tags : windstream, solutions, smart, personalized, service, enterprise technology, cloud, computing
     Windstream
By: Windstream     Published Date: Aug 12, 2015
Discover top trends and best practices for moving UC to the cloud in this Nemertes Report.
Tags : windstream, solutions, smart, personalized, service, enterprise technology, cloud, computing
     Windstream
By: sevone     Published Date: Oct 23, 2014
Whether you’re looking to improve your application and service delivery, consolidate existing performance monitoring tools and responsibilities or justify the impact of a new technology deployment, the following six steps can help you create the fundamental building blocks of an effective performance monitoring strategy.
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     sevone
By: XO Communications     Published Date: Apr 13, 2015
Use this step-by-step guide from enterprise technology expert David Linthicum to help improve your network to handle services delivered from multiple clouds. With the right network infrastructure, it is much easier to connect, secure and speed up delivery of all of the cloud applications and services consumed by your organized. No matter where you are in your cloud implementations, learn best practices and strategies in this eBook series focused on Building the Network that Empowers Digital Business. Part 2 of the series, this guide focuses on best practices and creating a master implementation plan. Interested in crafting your strategy and business case for using multiple clouds, watch for Part 1 in the series "The Evolution from Network to Multi-Clouds."
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     XO Communications
By: MuleSoft     Published Date: Oct 13, 2015
In this paper we’ll discuss how enterprises can connect legacy systems to the cloud to create a hybrid ecosystem. We’ll learn how solutions like enterprise service buses (ESB), and integration platforms as a service (iPaaS) can address present integration challenges and help IT executives future-proof their companies. The best practices covered in this paper will help businesses with both evaluation and implementation of a successful hybrid integration strategy.
Tags : hybrid environments, integration platforms as a service, enterprise service buses, integrating hybrid environments
     MuleSoft
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