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service strategy

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By: Oracle     Published Date: Nov 27, 2013
Today customers look to engage with organizations through an increasing number of channels Ė and expect more from every customer service and support experience. As a result, connecting customers quickly and efficiently with the information they need has become doubly important: both as a means to reduce service costs in a harsh economic climate, and as a key battleground in the drive to establish competitive differentiation and edge.
Tags : knowledge management, best practices, customer service, support, strategy, optimization of customer service, technology
     Oracle
By: TIBCO     Published Date: Aug 18, 2014
Today, the open API is one of the most powerful sources of competitive advantage. It comes down to the potential of your data and services. Download this new eBook to learn how a well thought-out API strategy can help you compete and grow in new ways.
Tags : tibco, api, byod, end user intelligence, business intelligence, byod, mobile device users, business strategy
     TIBCO
By: Honeywell     Published Date: Feb 18, 2016
A revolution is taking place, and itís happening in every corporate office across the globe. Mobile devices have completely transformed the way we work, and with the increasing capabilities of the next generation of devices, the need to incorporate mobility into your strategic planning is only going to increase.
Tags : managed mobility services, mobility-as-a service, enterprise mobile, honeywell enterprise mobility, mobility, enterprise mobility, mobile strategy, mobile management
     Honeywell
By: CloudEndure     Published Date: Mar 23, 2016
While a public cloud provides an easy and scalable way to manage and deploy your app or website, you also need to have a contingency plan for business continuity and disaster recovery. Often overlooked on Amazon Web Services (AWS), an extremely effective cloud disaster recovery (DR) strategy is to spread the application stack across regions versus availability zones. This eBook provides a guide for planning and implementing a robust cross-region cloud disaster recovery (CDR) plan for business continuity and critical application uptime on AWS-based applications.
Tags : cloudendure, aws, cloud disaster recovery plan, disaster recovery, cloud
     CloudEndure
By: Schneider Electric     Published Date: Aug 15, 2017
Schneider Electric is integrating datacenter infrastructure management (DCIM) software, big-data analytics and cloud services into the management of customersí datacenters. Its recently launched StruxureOn cloud offering signals a new wave in datacenter operations, using a combination of machine learning, anomaly detection and event-stream playback to give operators real-time insights and alarming via their smartphones. More capabilities and features are planned, including predictive analysis and, eventually, automated action. Schneiderís long-term strategy is to build a partner ecosystem around StruxureOn, and provide digital services that span its traditional datacenter business.
Tags : incident tracking, historical trending, troubleshooting, operational analysis, prediction model, schneider equipment, maintenance, firmware updates
     Schneider Electric
By: SAP     Published Date: Mar 28, 2011
Consider five key service process platforms that are shaping the future - as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.
Tags : customer loyalty, service profitability, sap, sap crm, value creation
     SAP
By: Interactive Intelligence     Published Date: Nov 10, 2010
The demand for customer centricity is not only increasing it's becoming the driving principle behind any successful customer service strategy. Learn more about the recommended approach to customer centricity, from Marlon Machado, Product Manager, IBM and Brad Herrington, Sr. Manager, Solutions Marketing, Interactive Intelligence.
Tags : interactive intelligence, ibm, customer service strategy, marketing segment, crm, cebp
     Interactive Intelligence
By: Neolane, Inc.     Published Date: Dec 30, 2008
Accor is one of the world's largest travel, tourism and corporate services companies. With over 4,000 hotels worldwide, Accor Hotels covers all segments from economy to upscale. Sofitel, Novotel and Motel 6 are just a few of Accor's hotel brands. Accor's online relationship marketing strategy aims to convert prospects into customers and build customer value through increasing the depth of relationships and growing revenues from repeat bookings, cross-sales, up-sales and referrals.
Tags : neolane, accor hotels, online relationship marketing strategy, improve reactivity rates, campaign personalization, collaborative content management, crm software, custom content
     Neolane, Inc.
By: Innotas     Published Date: May 11, 2009
Discover how IT Governance enables IT to meet these expectations, measure performance, manage resources, mitigate risk and make sure that IT aligns activities with the strategic direction of the enterprise - all for a surprisingly low cost.
Tags : innotas, it governance, enterprise services, it management, strategy, accountability, cost saving, business intelligence
     Innotas
By: Innotas     Published Date: Apr 06, 2009
In IT today, it's all about strategy - that is, fully aligning all IT efforts and resources with the objectives of the organization. Review this white paper now and learn how and why IT Governance is the best path to achieving this critical alignment.
Tags : innotas, it governance, enterprise services, it management, strategy, accountability, cost saving, business intelligence
     Innotas
By: Innotas     Published Date: Apr 04, 2010
Find out why top down alignment between IT and the Business is now a mandate and read about how Business can participate when IT prioritizes both sustaining and strategic work.
Tags : innotas, it governance, enterprise services, it management, strategy, accountability, cost saving, business intelligence
     Innotas
By: Polycom     Published Date: Jun 08, 2016
"Over the next few years, advanced collaboration products and services will make their way into the millions of smaller meeting rooms (a.k.a. huddle rooms) in order to create flexible, productive work environments. Wainhouse Research believes that huddle rooms should be an integral part of every organizationís meeting room and collaboration strategy. Download this study by Wainhouse Research to get insights into how to maximize usage of small meeting spaces."
Tags : best practices, business optimization, business management, collaboration
     Polycom
By: Neolane, Inc.     Published Date: Jul 13, 2010
Mornay Services, a subsidiary of the Groupe Mornay retirement fund, offers individual accident and health insurance as well as savings and credit products. Operating a direct sales model, Mornay Services boasts a portfolio of 200,000 repeat customers and a database of one million potential customers.
Tags : neolane, mornay, avatars, cross channel, marketing, groupe mornay, credit, savings
     Neolane, Inc.
By: Net Atlantic     Published Date: Dec 08, 2009
How to Keep Compliant, Avoid Mistakes, and Manage a Healthy Member List. Net Atlantic's whitepaper, "Email Compliance & Best Practices for Healthcare" helps healthcare providers and healthcare product and service vendors understand email communications compliance issues. It illustrates how CAN-SPAM forms the foundation of compliance, and also explains why healthcare organizations have to go beyond CAN-SPAM to sustain a truly effective email communications strategy. Healthcare users of email for communications should know how to use these best practices before building their email campaigns.
Tags : net atlantic, email compliance, spam, can-spam, healthcare, members, hmtl messages, email marketing
     Net Atlantic
By: Hewlett-Packard     Published Date: Aug 02, 2013
As the amount of information we generate grows, and as our relationship with information grows more complex, the race to innovate new products and services to help us harness information, manage it, and tap into it more easily intensifies. This paper discusses the continuing development of HPís strategy for delivering Converged Storage that improves the ability of your business to capitalize on information. Building on the foundation provided by fusing industry-standard technologies, federated scale-out software, and converged management, HP is now extending Converged Storage into new solutions and segments with a new initiative that introduces the next evolution of this HP Converged Storage strategy and vision.
Tags : storage, converged storage
     Hewlett-Packard
By: IBM     Published Date: Apr 27, 2017
Itís hard to grow your business if you canít see whatís coming next. What will the demand be for a specific product or service and how should you adjust production? What revenue can be expected and from which channels? Where are the best areas to expand your business? Predictive analytics can provide the answers executives, analysts and business managers need to reduce costs, operate more efficiently and increase the bottom line. Join IBM SPSS and guest Mark Lack, Manager of Strategy Analytics and Business Intelligence with industrial products company Mueller Inc. for a look at how to decrease costs and improve your businessí profitability with predictive analytics. Youíll learn how Mueller extends the value of its Big Data environment by applying predictive techniques to accurately forecast sales, prevent fraud and reduce losses from damaged inventory, saving the company significant time and money.
Tags : predictive analytics, fraud detection, increase revenue, decrease costs, customer retention, hr efficiency, advanced analytics
     IBM
By: Zycus     Published Date: Nov 30, 2009
If the go-go 1990s, with its fast money and flush credit seeking rapid and steep returns, created the demand for "renaissance" Chief Financial Officers ("CFO"), who could manage (and market) both the strategic and financial operations of the enterprise, the more sobering decade that followed led directly to the creation and subsequent rise of the Chief Procurement Officer ("CPO"), who could reduce costs, build internal relationships, and develop strategic suppliers efficiently and effectively.
Tags : zycus, cfo, chief financial officer, procurement, chief procurement officer, sourcing companies, sourcing services, sourcing
     Zycus
By: Zycus     Published Date: Sep 30, 2009
In today's highly-competitive markets, more and more procurement and sourcing professionals are looking to streamline processes and drive superior performance. In the quest for higher savings, more spend under management and increased compliance, sourcing executives must turn to their own repository of spend data to effectively identify opportunities for savings and gain a deeper understanding of their corporate spend.
Tags : zycus, spend analysis, spend data, sourcing companies, sourcing services, sourcing, reverse auction, e sourcing
     Zycus
By: Zycus     Published Date: May 01, 2009
The global recession is taking no prisoners. Neither industry, nor region, nor company-size has provided shelter from its impact. Within the enterprise, few business functions have been unaffected. Yet, as this business downturn continues, the Chief Procurement Officer's ("CPO") agenda and the CEO's agenda have started to converge.
Tags : zycus, recession, downturn, procurement, sourcing companies, sourcing services, sourcing, reverse auction
     Zycus
By: Zycus     Published Date: Mar 30, 2010
The strategic sourcing group has faced myriad challenges over the last two decades, including a fluctuating economy and increased expectations to bolster the enterprise bottom-line. However, the last few years have brought about a new, complex challenge: continue to drive procurement performance while finding fresh cost savings within other areas of corporate spending.
Tags : zycus, sourcing, strategic sourcing, procurement, purchasing, sourcing companies, sourcing services, sourcing
     Zycus
By: Zycus     Published Date: Jul 29, 2010
Spend analysis has gradually become the top process in the procurement executive's toolbox, placing itself in the top tier of functionalities alongside e-sourcing, e-procurement and strategic sourcing solutions.
Tags : zycus, recession, downturn, procurement, sourcing companies, sourcing services, sourcing, reverse auction
     Zycus
By: Zycus     Published Date: May 29, 2010
Spend Matters research has long considered Hackett Group metrics to be the gold standard of P2P benchmarking. As part of the collaboration for the research for this report, Hackett agreed to share with Spend Matters some of the findings from its latest P2P benchmarks.
Tags : zycus, recession, downturn, procurement, sourcing companies, sourcing services, sourcing, reverse auction
     Zycus
By: Zycus     Published Date: Mar 28, 2010
Spend Matters has long argued that spend visibility and contract management have always been two sides of the same coin. Companies can leverage an integrated spend analysis, contract management and P2P solution set to institute real-time controls to validate a number of possible spend variables.
Tags : zycus, sourcing, strategic sourcing, procurement, purchasing, sourcing companies, sourcing services, sourcing
     Zycus
By: Oracle     Published Date: Nov 13, 2013
One of the biggest challenges facing companies is how to serve consumers in an environment where customer engagement is rapidly shifting. With the consumerization of customer service taking root, implementing a successful customer service experience strategy means enterprises need to be agile enough to serve customers on the their own terms across all channels.† This business guide shares best practices for how to do this successfully.
Tags : zenithoptimedia, oracle, deploying customer service, the cloud, cloud deployment, customer experience strategy, economically palatable, implementation
     Oracle
By: IBM     Published Date: Feb 04, 2014
As new technology and connected consumers redefine how business is done, IBM Smarter Commerce solutions help companies more effectively engage with customers across four critical aspects, which include the Buy, Market, Sell and Service components. This ebook outlines those areas and solutions for each.
Tags : ibm, smarter commerce, buy process, buy solutions, redefining marketing, connected consumers, market solutions, sales success
     IBM
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