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By: IBM     Published Date: Feb 14, 2014
"Welcome to the age of Social CRM, a different way of thinking about customer relationship management that focuses on using social media to enhance customer engagement. How prepared are companies to make this shift? Despite widespread adoption of social media, for most, Social CRM is still in its early stages, execution is patchy and concerns about ROI remain. To fully exploit the power of social media to connect with customers, organizations need to move beyond isolated projects to integrated programs and, ultimately, a Social CRM strategy."
Tags : ibm, marketing, social media, crm, social crm, customer service, customer interaction, customer relationship
     IBM
By: IBM     Published Date: Feb 24, 2014
Read this paper to get an in-depth look at how the past is shaping the future of retail. Find out what it takes to rethink your strategy and points of differentiation—and to even radically redefine the role of the store in order to turn it into an asset instead of a liability.
Tags : ibm, retail, reinventing retail, smarter commerce, buy process, buy solutions, redefining marketing, connected consumers
     IBM
By: IBM     Published Date: Mar 20, 2014
Application downtime is just one of many costs associated with a fragmented application performance management (APM) strategy. Learn the 5 steps to simplify Application Performance Management through this infographic.
Tags : ibm, apm, application services, data center, application downtime, business implications, visibility, infrastructure
     IBM
By: Cisco     Published Date: Dec 21, 2016
Beginning with a brief overview of private cloud computing and the evolution of on-premises private clouds, we will compare Cisco Metapod to options from VMware and the OpenStack community. We’ll also describe Cisco’s unique OpenStack as a Service (OaaS) operating model, and present Total Cost of Ownership (TCO) analyses that compare Cisco Metapod to VMware vCloud Director and an OpenStack Do-It-Yourself (DIY) strategy.
Tags : 
     Cisco
By: IBM     Published Date: Jul 14, 2014
This practical guide offers steps for moving your company into the cloud, at whatever pace you prefer, with a focus on the IBM Cloud portfolio offered by IBM and its partners.
Tags : ibm, cloud, cloud services, cloud portfolio, ibm cloud portfolio, cloud strategy, it management
     IBM
By: IBM     Published Date: Apr 09, 2015
Reducing costs is still a primary reason companies turn to Software as a Service (SaaS). But those at the front of the pack, like cloud leaders in general, are discovering how SaaS can help them achieve a much broader and more strategic goal—unlocking competitive advantage. These cloud leaders, called Pacesetters, are finding the reduced TCO is only the beginning of advantages offered by SaaS. Read this paper to learn how and why reducing TCO is just the beginning of the benefits offered by SaaS.
Tags : ibm, software as a service, saas, competitive advantage, team strategy, strategic partnerships, collaboration, efficiency
     IBM
By: Net Atlantic     Published Date: Mar 19, 2010
Net Atlantic's whitepaper, "15 Trade Secrets of Email Service Providers" uncovers the details behind email service providers (ESPs) and their practices. It highlights the differences between an email marketing server and a static web server, the methods used to avoid SPAM, and how ESPs achieve and maintain high deliverability rates. Marketers should know these secrets before embarking on an email marketing strategy, or entering into a deal with an ESP.
Tags : net atlantic, esp, email service provider, deliverability, spam, anti-spam, email marketing services/software
     Net Atlantic
By: Cisco     Published Date: Jan 05, 2016
Beginning with a brief overview of private cloud computing and the evolution of on-premises private clouds, we will compare Cisco Metapod to options from VMware and the OpenStack community. We’ll also describe Cisco’s unique OpenStack as a Service (OaaS) operating model, and present Total Cost of Ownership (TCO) analyses that compare Cisco Metapod to VMware vCloud Director and an OpenStack Do-It-Yourself (DIY) strategy.
Tags : 
     Cisco
By: Cisco     Published Date: Apr 15, 2016
Beginning with a brief overview of private cloud computing and the evolution of on-premises private clouds, we will compare Cisco Metapod to options from VMware and the OpenStack community. We’ll also describe Cisco’s unique OpenStack as a Service (OaaS) operating model, and present Total Cost of Ownership (TCO) analyses that compare Cisco Metapod to VMware vCloud Director and an OpenStack Do-It-Yourself (DIY) strategy.
Tags : cloud management, cloud services, cloud management, best practices, cloud computing
     Cisco
By: Logicalis     Published Date: Mar 12, 2014
The buzz around the cloud is very real. It offers considerable business agility, cost efficiencies and service improvements to IT managers. What the buzz doesn’t tell you is that getting to the point where the cloud brings these benefits to your organization isn’t easy. So the real question becomes: What do you need to keep in mind when integrating cloud computing into an IT strategy?
Tags : logicalis, cloud strategy, high efficiency data, itsm, security needs, security
     Logicalis
By: Oracle     Published Date: Nov 01, 2013
One of the biggest challenges facing companies is how to serve consumers in an environment where customer engagement is rapidly shifting. With the consumerization of customer service taking root, implementing a successful customer service experience strategy means enterprises need to be agile enough to serve customers on the their own terms across all channels.  This business guide shares best practices for how to do this successfully.
Tags : zenithoptimedia, oracle, deploying customer service, the cloud, cloud deployment, customer experience strategy, economically palatable, implementation
     Oracle
By: Riverbed     Published Date: Jul 15, 2014
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, fueling more complexity, delays, and downtime. Forrester predicts this will inevitably get worse. To combat this onslaught, you can no longer just accelerate current practices or rely on human intelligence. You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need IT analytics, a disruption to your existing monitoring and management strategy.
Tags : big data analysis, it analytics, manage, complex, automation, monitoring, management strategy
     Riverbed
By: Cisco     Published Date: Jul 11, 2016
Beginning with a brief overview of private cloud computing and the evolution of on-premises private clouds, we will compare Cisco Metapod to options from VMware and the OpenStack community. We’ll also describe Cisco’s unique OpenStack as a Service (OaaS) operating model, and present Total Cost of Ownership (TCO) analyses that compare Cisco Metapod to VMware vCloud Director and an OpenStack Do-It-Yourself (DIY) strategy.
Tags : 
     Cisco
By: Marketo     Published Date: Jul 12, 2017
It’s an exciting, albeit challenging time for marketers—new channels, strategies, and technologies have empowered us to engage our buyers like never before. At the same time, due to the abundance of available information, buyer expectations have increased, leaving marketers to fight for their attention as we showcase our products and services. In response, organizations are implementing an account-based marketing (ABM) strategy. Account-based marketing offers organizations a significant return on investment (ROI) as they are faced with the need to acquire, retain, and grow high-value accounts. This comprehensive, 100+ page guide includes checklists, worksheets, examples, and advice from over 12 industry thought leaders to help marketers at any level, from beginners to experts, create and implement an effective account-based marketing strategy. Download The Definitive Guide to Account-Based Marketing to learn: How to create a solid ABM strategy to meet your goals What stakeholders
Tags : access management, security information, abm, database security, application development, risk management, endpoint management, next generation intrusion protection
     Marketo
By: Marketo     Published Date: Mar 20, 2018
It’s an exciting, albeit challenging time for marketers—new channels, strategies, and technologies have empowered us to engage our buyers like never before. At the same time, due to the abundance of available information, buyer expectations have increased, leaving marketers to fight for their attention as we showcase our products and services. In response, organizations are implementing an account-based marketing (ABM) strategy. Account-based marketing offers organizations a significant return on investment (ROI) as they are faced with the need to acquire, retain, and grow high-value accounts. This comprehensive, 100+ page guide includes checklists, worksheets, examples, and advice from over 12 industry thought leaders to help marketers at any level, from beginners to experts, create and implement an effective account-based marketing strategy. Download The Definitive Guide to Account-Based Marketing to learn: How to create a solid ABM strategy to meet your goals What stakeholders t
Tags : 
     Marketo
By: Safari Books     Published Date: Jun 08, 2009
ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
Tags : safari books online, government, it service management, itil, version 3, best practices, strategy, design
     Safari Books
By: Safari Books     Published Date: Jun 08, 2009
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!
Tags : safari books online, government, it service management, itil, version 3, best practices, strategy, design
     Safari Books
By: Oracle     Published Date: Dec 11, 2014
"It’s not a secret: Your prospects are learning about your products without your help. The hidden sales cycle has emerged over the past decade as the world has moved online. Before, the only way customers and prospects could get information about your products and services was by talking to you. Today, talking to you is the last thing they do. By the time they finally get in touch, most of them will have made their decisions. No more than ever, you must have a strategy in place to engage prospects anytime. Download: “Are you Taking Advantage of the Hidden Sales Cycle?” "
Tags : sales cycle, oracle, eloqua, online information, eguide
     Oracle
By: Workday Netherlands     Published Date: Aug 07, 2018
HCM suites enable core HR, payroll, talent, workforce management and HR service delivery processes. Application leaders in entities with over 1,000 workers and emerging global needs that are pursuing a cloud HCM strategy should use this research to help identify vendors for further evaluation.
Tags : cloud hcm strategy, cloud solutions
     Workday Netherlands
By: HP     Published Date: Jul 08, 2009
Today's economic climate has heightened the goal of every IT department to provide high-quality IT service to the business, at the lowest possible cost, while improving business outcomes. Looking outside of the infrastructure itself, there are two key challenges related to data storage: provisioning capacity for applications and reducing risk through a sound data protection strategy. This white paper discusses the challenges of creating the right storage infrastructure, provides an overview of data storage options, and examines a storage solution that combines blade servers and network-attached storage.
Tags : storage, storageworks, hp bladesystem, server, infrastructure, nas, network-attached storage, blade servers
     HP
By: IBM     Published Date: Sep 09, 2008
Today, companies have more at risk than ever before. To stay in business, they must evolve their traditional business continuity programs to include continuous enhancements. They must also provide continuous service and support to their customers, suppliers, stockholders and stakeholders. The best approach requires a detailed analysis of both business and technical requirements, an understanding of available options, and a deep inspection of the many variables that will support their ultimate strategy.
Tags : business continuity, ibm, information, protection, risk, ibm mi
     IBM
By: ICG Commerce     Published Date: Aug 21, 2009
This white paper examines how companies are successfully realizing benefits from their procurement initiatives and are viewing procurement as an integral part of their overall corporate strategy. They no longer perceive procurement as a cost center, but rather as a strategic lever for improving profits or funding new initiatives.
Tags : eprocurement, procurement, psp, procurement service provider, strategy, corporate strategy, icg commerce, icg
     ICG Commerce
By: Quocirca     Published Date: Jul 11, 2007
SOA enables composite applications or collections of services that have been assembled to support a company’s business processes.  Portal and collaboration software delivers the essential people-focused capabilities of the SOA strategy to provide significant value to the organisation.
Tags : productivity, soa, service oriented, service-oriented, collaboration, bpm, business process management, portals
     Quocirca
By: BusinessObjects     Published Date: Jan 30, 2007
Download this step by step guide to learning how mid-size companies can benefit from Business Intelligence. You'll learn the benefits of BI and why mid-size companies need it for effective decision-making and improved results.
Tags : performance management, data quality, msrs, microsoft reporting services, cognos 8, cognos, powerplay, cognos reportnet
     BusinessObjects
By: Tideway Systems     Published Date: Dec 11, 2007
IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
Tags : service management, itil, change management, configuration management, knowledge management, service strategy, service design, tideway
     Tideway Systems
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