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By: Genesys     Published Date: Feb 08, 2019
Ihre Kunden sind auf vielen Kanälen aktiv. Sorgen Sie dafür, dass Ihr Unternehmen mithalten kann. Die Gewinnung von Neukunden und die Pflege der Beziehung zu Bestandskunden sind mit Zeit und Aufwand verbunden. Wenn Ihre Kunden mit Ihnen in Kontakt treten wollen, können sie dies dann auf dem Kanal ihrer Wahl tun? Angesichts der ständig voranschreitenden Digitalisierung wird es für Unternehmen immer wichtiger, mit ihren Kunden jederzeit über die Kanäle kommunizieren zu können, die die Kunden wünschen – sei es per Telefon, SMS, Chat oder über soziale Medien. In diesem E-Book erfahren Sie mehr zu den folgenden Themen: Kundeninteraktionen in einer hochvernetzten Welt Einfache und effiziente Betriebsabläufe für Kundeninteraktionen Gute Argumente für eine cloudbasierte All-in-One Lösung für Contact Center
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Vos clients sont passés à l’heure du tout connecté. Ne manquez pas le coche. Conquérir de nouveaux clients tout en préservant la qualité de vos relations existantes demande un temps et une énergie considérables. Quand un client souhaite vous contacter, êtes-vous capable daller à sa rencontre sur le canal de son choix ? Dans un monde qui se digitalise, les entreprises doivent pouvoir communiquer avec le client où et quand bon lui semble : du téléphone aux réseaux sociaux, en passant par les SMS et le chat en ligne. Dans cet eBook, vous découvrirez : Comment aller à la rencontre du client dans un monde ultra-connecté Comment faciliter et augmenter lefficacité de vos opérations dengagement client Pourquoi migrer vers une solution de centre de contacts tout-en-un dans le cloud
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Avant d’appeler votre centre de contacts, la plupart des clients actuels auront déjà ou seront en train de visiter votre site web. Et pour eux, l’agent d’assistance devra le savoir au moment de prendre l’appel et ainsi leur offrir une expérience personnalisée. En d’autres termes, l’agent devra disposer d’un historique complet de leurs interactions. Or, de nombreuses entreprises peinent à relier tous ces points de contact. De fait, elles se retrouvent incapables d’offrir une expérience homogène sur tous les canaux, possible uniquement lorsque les agents disposent d’une visibilité complète sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux d’engagement client ? Intégrez-vous facilement de nouveaux canaux (vidéo, réseaux sociaux, SMS) à cette infrastructure ? Cet eBook explique comment résoudre ces problématiques et poser les bases d’une infrastructure capable de relever les défis de demain
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
I tuoi clienti sono ultra connessi. Fai in modo di esserlo anche tu. Trovare nuovi clienti e mantenere relazioni con quelli esistenti è un’attività impegnativa che porta via tempo. Quando i tuoi clienti sono pronti a interagire, li incontri proprio lì dove si trovano? In un mondo dai contorni sempre più digitali è fondamentale per tutte le aziende essere in grado di comunicare quando e dovunque il cliente desideri, che si tratti di una chiamata telefonica, SMS, chat online o social media. Scarica subito questo eBook per scoprire: Come coinvolgere e interagire con i tuoi clienti in un mondo ultra-connesso Come rendere semplici ed efficienti le tue attività di engagement del cliente Perché è arrivato il momento di adottare una soluzione di cloud contact center all-in-one
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     Genesys
By: Cisco EMEA     Published Date: Nov 13, 2017
Encryption technology has enabled much greater privacy and security for enterprises that use the Internet to communicate and transact business online. Mobile, cloud and web applications rely on well-implemented encryption mechanisms, using keys and certificates to ensure security and trust. However, businesses are not the only ones to benefit from encryption.
Tags : anomaly detection, trust modeling, event classification, entity modeling, relationship building, internet scrapers
     Cisco EMEA
By: Oracle     Published Date: Aug 09, 2018
The purpose of IT backup and recovery systems is to avoid data loss and recover quickly, thereby minimizing downtime costs. Traditional storage-centric data protection architectures such as Purpose Built Backup Appliances (PBBAs), and the conventional backup and restore processing supporting them, are prone to failure on recovery. This is because the processes, both automated and manual, are too numerous, too complex, and too difficult to test adequately. In turn this leads to unacceptable levels of failure for today’s mission critical applications, and a poor foundation for digital transformation initiatives. Governments are taking notice. Heightened regulatory compliance requirements have implications for data recovery processes and are an unwelcome but timely catalyst for companies to get their recovery houses in order. Onerous malware, such as ransomware and other cyber attacks increase the imperative for organizations to have highly granular recovery mechanisms in place that allow
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     Oracle
By: Akamai Technologies     Published Date: Dec 11, 2018
Existing security controls are outmatched — at best static and reactive. Current layers likely aren’t protecting you against all attack vectors, like the vulnerable back door that is recursive DNS. And security mechanisms that frustrate, impede, or disallow legitimate users, devices, or applications will have low adoption rates and/or will curtail productivity. Benign users may even circumvent these processes, further undermining your corporate security posture and creating more gaps in your defense-in- depth strategy. One of the many use cases associated with a zero trust security strategy is protecting your network — and most importantly, your data — from malware.
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     Akamai Technologies
By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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     Cisco
By: Akamai Technologies     Published Date: Jun 14, 2018
"Existing security controls are outmatched — at best static and reactive. Current layers likely aren’t protecting you against all attack vectors, like the vulnerable back door that is recursive DNS. And security mechanisms that frustrate, impede, or disallow legitimate users, devices, or applications will have low adoption rates and/or will curtail productivity. Benign users may even circumvent these processes, further undermining your corporate security posture and creating more gaps in your defense-in- depth strategy. One of the many use cases associated with a zero trust security strategy is protecting your network — and most importantly, your data — from malware. "
Tags : dns, rdns, security, zero trust security, malware, data, network security
     Akamai Technologies
By: Red Hat     Published Date: Jan 01, 2013
Traditional security measures such as network firewalls are no longer enough to keep an enterprise secure. With Red Hat Enterprise Linux, security mechanisms are incorporated and applied at the core of every solution, and security is extended to include all the open source packages that make up Red Hat Enterprise Linux. As a result, customers experience a higher quality of service.
Tags : red hat, datacenters, enterprise, linux, security mechanisms, network firewalls
     Red Hat
By: Red Hat     Published Date: Jan 01, 2013
Traditional security measures such as network firewalls are no longer enough to keep an enterprise secure. With Red Hat Enterprise Linux, security mechanisms are incorporated and applied at the core of every solution, and security is extended to include all the open source packages that make up Red Hat Enterprise Linux. As a result, customers experience a higher quality of service.
Tags : red hat, security systems, server operating system, next-generation datacenters, enterprise linux, security innovation, evade network defenses, dynamic datacenters
     Red Hat
By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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     Zendesk
By: Adobe     Published Date: Aug 04, 2015
This report lays out the opportunities to use mobile messaging as well as how to use the IDEA cycle to identify the most important moments and tactics so you can use messaging to its full potential.
Tags : mobility, consumer mobility, engagement, customer engagement, customer, customer journey, marketing, messagung
     Adobe
By: Adobe     Published Date: Aug 04, 2015
This report lays out the opportunities to use mobile messaging as well as how to use the IDEA cycle to identify the most important moments and tactics so you can use messaging to its full potential.
Tags : mobility, consumer mobility, engagement, customer engagement, customer, customer journey, marketing, messagung
     Adobe
By: Adobe     Published Date: Aug 04, 2015
This report lays out the opportunities to use mobile messaging as well as how to use the IDEA cycle to identify the most important moments and tactics so you can use messaging to its full potential.
Tags : mobility, consumer mobility, engagement, customer engagement, customer, customer journey, marketing, messagung
     Adobe
By: CA Technologies     Published Date: Aug 22, 2017
OAuth puts the user in control of delegating access to an API. This allows one service to integrate with another service on behalf of that user. The same social Web providers who popularized the pattern of exposing an API to enable third-party developers to enrich their platforms were the first ones to apply such delegated authorization mechanisms. OAuth was defined in 2006, to standardize mechanisms of this kind.
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     CA Technologies
By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
The whitepaper is intended for security practitioners as well as developers and administrators of applications who can benefit from secure communications. The paper presents carious strategies for securing applications using Oracle Solaris 11 security and hardware-assisted cryptographic acceleration features of Oracle's SPARC processors. The paper unveils the core mechanisms, configuration, and deployment strategies, as well as the role of relevance of using Oracle Solaris Cryptographic Framework and Java Cryptography Extension-based techniques for delivering a high-performance, end-to-end security solution. With Oracle's new Software in Silicon capabilities coupled with an innovation cache and memory hierarchy, Oracle's SPARC M7 processor delivers dramatically higher processing speed and revolutionary protection against malware and software errors.
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     Oracle PaaS/IaaS/Hardware
By: Extreme Networks     Published Date: Feb 23, 2017
ABI Research’s Securing Medical Devices Technology Analysis Report analyzes the current risks posed by medical devices, noting various security issues, potential vulnerabilities, and the threat landscape. It reviews implementation mechanisms and efforts in medical device cybersecurity and safety. The final section looks at how the healthcare ecosystem is responding to the issues and the vendors driving change.
Tags : abi. healthcare, cybersecurity, medical
     Extreme Networks
By: NetApp     Published Date: Mar 05, 2018
New innovations in storage technology are changing the game for data centers, and NetApp is working to help our customers capitalize on them. The introduction of faster and faster media types and more efficient mechanisms to access those media across well-defined SAN and Ethernet infrastructures will unlock unprecedented speeds, lower latencies, and dramatic improvements in system and application efficiency.
Tags : netapp, database performance, flash storage, data management, cost challenges
     NetApp
By: Intel     Published Date: May 15, 2017
The intent of this document is to help customers who are interested in implementing security protection mechanisms in Software-Defined Networking (SDN) and Network Functions Virtualization (NFV) domains.
Tags : software-defined wan, security, network functions virtualization, nfv, wide area network, intel
     Intel
By: Turbonomic     Published Date: Jul 05, 2018
Turbonomic enables organizations to understand - and compare - the precise costs of migrating optimized workloads from on-premises data centers to the public cloud, including licensing models and discounting mechanisms such as RIs and Azure Hybrid Use Benefit (AHUB). This on demand webinar explains the Turbonomic process, including customer case studies.
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     Turbonomic
By: Cisco     Published Date: Jan 02, 2018
Cisco commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Cisco TrustSec software-defined segmentation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco on their organizations. To better understand the benefits, costs, and risks associated with TrustSec, Forrester interviewed four customers that had deployed TrustSec. The TrustSec software-defined segmentation solution simplifies the provisioning and management of highly secure access to network services and applications. Unlike access control mechanisms that work on network topology, TrustSec policies use logical grouping. Highly secure access is consistently maintained even as resources are moved in mobile and virtualized networks. A more detailed description of TrustSec is available on the Cisco TrustSec Overview page in this document.
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     Cisco
By: SecureAuth     Published Date: Nov 13, 2017
A penetration test, or pen-test, is an attempt to evaluate the security of an IT infrastructure by safely trying to exploit vulnerabilities. These vulnerabilities may exist in operating systems, services and application flaws, improper configurations or risky end-user behavior. Such assessments are also useful in validating the efficacy of defensive mechanisms, as well as, end-user adherence to security policies. This eBook provides a simple guide to explain both penetration testing's purpose and a basic guide to getting you there. Download now and start testing your network today.
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     SecureAuth
By: Carbonite     Published Date: Jan 04, 2018
Backup alone is not enough anymore. Businesses today must put a range of recoverability options in place. That’s why it is encouraging to see Carbonite, a data protection company with cloud and hybrid offerings, making fresh moves to help organizations evolve beyond legacy backup. Years ago, Carbonite pioneered cloud backup for endpoint devices. Then it expanded, buying EVault in 2015 and DoubleTake in 2017. Just as Carbonite has long been at the forefront of offering what people need from cloud-based data backup, it now appears to be just as intent on providing what IT organizations need—hybrid data protection media and mechanisms.
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     Carbonite
By: McAfee     Published Date: Sep 15, 2014
Advanced evasion techniques, or AETs, are delivery mechanisms used to disguise advanced persistent threats (APTs) and permit them to slip through network security undetected. AETs work by splitting up malicious payloads into smaller pieces, disguising them, and delivering them simultaneously across multiple and rarely used protocols. Once inside, AETs reassemble to unleash malware and continue an APT attack.
Tags : hacker detection, advanced evasion techniques, network security, it security, security management
     McAfee
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