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By: IBM     Published Date: Jul 20, 2016
In this white paper we discuss what hybrid cloud is, why it’s inevitable, and how to take advantage of it. We look at some of the barriers to public-cloud adoption, while we cut through unnecessary technicalities to get to the heart of the matter. We also offer a brief overview of the sponsor of this paper and their relevant solutions.
Tags : ibm, enterprise social solutions, enterprise solutions, business technology, hybrid cloud, hybrid
     IBM
By: IBM     Published Date: Jul 20, 2016
New research from IBM found that one-third of employees surveyed at Fortune 1000 companies are sharing and uploading corporate data on third-party cloud apps. Why? They’re tired of workplace apps that don’t perform like their personal apps: intuitively, on the go, and with some intelligence. Saying “yes” might feel good to your teams, but it can also turn your infrastructure into a Beast. You don’t know all the different apps being used, like file sharing or online meetings. Or how much they cost. Or if your content is safe and manageable. Can you give your teams what they want without getting trampled by the Beast? Yes you can. You can transform the Beast into a Beauty. But you need to consider three critical ways to make that happen.
Tags : ibm, enterprise social solutions, enterprise solutions, business operations, business technology, third-party cloud apps, workplace apps
     IBM
By: Group M_IBM Q418     Published Date: Sep 10, 2018
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile, social business, cloud, and big data analytics as the pillars. In this new environment, business leaders are facing the challenge of lifting their organization to new levels of competitive capability, that of digital transformation — leveraging digital technologies together with organizational, operational, and business model innovation to develop new growth strategies. One such challenge is helping the business efficiently reap value from big data and avoid being taken out by a competitor or disruptor that figures out new opportunities from big data analytics before the business does. From an IT perspective, there is a fairly straightforward sequence of applications that businesses can adopt over time that will help put direction into this journey. IDC outlines this sequence to e
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     Group M_IBM Q418
By: Cisco     Published Date: Jul 11, 2016
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.
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     Cisco
By: IBM     Published Date: May 12, 2017
In today’s world, the data is flowing from all directions: social media, phones, weather, location and sensor equipped devices, and more. Competing in this digital age requires the ability to analyze all of this data, and use it to drive decisions that mitigate risk, increase customer satisfaction and grow revenue. Using a combination of proprietary software and open source technology can give your data scientists and statisticians the analytical power they need to find and act on insights quickly. IBM® SPSS® Statistics provides all of the data analysis tools you need, and integrates with thousands of R extensions for maximum power and flexibility. In this next Data Science Central Webinar event, we will show how SPSS Statistics can help you keep up with the influx of new data and make faster, better business decisions without coding.
Tags : ibm, spss, data analysis, statistics, risk mitigation
     IBM
By: IBM     Published Date: Oct 19, 2017
Customer engagement has emerged as the most critical competitive factor in the current environment. Fueled by widespread mobile access and constant social connectedness, customers are demanding that every interaction, across every channel, be simple, streamlined and seamless. High expectations mean high stakes. When options abound and patience is low, customers don’t stick around. Companies need to get it right the first time. This new customer-centric standard and the ability to connect directly with customers is fueling a depth and breadth of enterprise reinvention. Ensuring that every customer experience across every conceivable channel delights and adds value calls for a Smarter Process approach and a new perspective on business process management.
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     IBM
By: IBM     Published Date: Oct 13, 2017
IBM Security offers one of the most advanced and integrated portfolios of enterprise security products and services. The portfolio, supported by world-renowned X-Force research, provides security intelligence to help organizations holistically protect their infrastructures, data and applications, offering solutions for identity and access management, database security, application development, risk management, endpoint management, network security and more. These solutions enable organizations to effectively manage risk and implement integrated security for mobile, cloud, social media and other enterprise business architectures. IBM operates one of the world’s broadest security research, development and delivery organizations, monitors 15 billion security events per day in more than 130 countries, and holds more than 3,000 security patents.
Tags : it security, malware, malware protection, virus prevention, ibm, threat intelligence
     IBM
By: Sage SalesLogix     Published Date: Oct 24, 2008
Did you know that most Americans believe companies should have a presence in social media?* That means most of your customers and prospects expect you to be involved in social media, and will be more likely to do business with you if you are. *Cone 2008 Business in Social Media Study
Tags : crm, customer relationship management, socially empower, social crm, sage, sales tools, blog, twitter
     Sage SalesLogix
By: Bazaarvoice     Published Date: Jul 12, 2011
Learn what's next in social from thought leaders like Clay Shirky, Jeremiah Owyang, and Facebook's Dan Rose and brands like P&G and Best Buy.
Tags : bazaarvoice, social commerce trends, social media, customer centricity, digital democracy, consumer insights, input, business impact
     Bazaarvoice
By: SAS     Published Date: Jul 22, 2019
Text is the largest human-generated data source. It grows every day as we post on social media, interact with chatbots and digital assistants, send emails, conduct business online, generate reports and essentially document our daily thoughts and activities using computers and mobile devices. Increasingly, organizations want to know how all of that data can be used to drive improvements. For many, unstructured text represents a massive untapped data source with great potential for producing valuable insights that could result in significant business transformations or spur incredible social innovation. This paper looks at how organizations in banking, health care and life sciences, manufacturing and government are using SAS text analytics to drive better customer experiences, reduce fraud and improve society.
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     SAS
By: Verio Inc.     Published Date: Oct 15, 2010
Download this guide for videos and demonstrations that show how to integrate social media into your business strategy for transforming prospects into customers.
Tags : verio, ecommerce, whm, vps, hosting, cpanel, vps, blogging
     Verio Inc.
By: IBM     Published Date: Apr 17, 2013
It should come as no surprise that storage budgets are constantly under pressure from opposing forces: On one hand, economic forces are pushing budgets to either stay flat or, in many cases, shrink as a percentage of a company's revenue. On the other hand, the infrastructure struggles to keep up with the pace of data growth, pressured by many variables, both social and economic. Businesses have no choice but to acclimate their storage infrastructure to the unprecedented levels at which data is growing.
Tags : real-time, compression, storage, optimization, budget, pressure, infrastructure, social
     IBM
By: IBM     Published Date: Oct 10, 2013
IBM MobileFirst is designed to enable organizations turn their interactions into an opportunity to drive return on engagement and investment. IBM combines deep industry expertise with mobile, analytics, cloud, social and security technologies. This can help enterprises capture new markets, efficiently extend their businesses to mobile employees, customers and business partners and maintain the integrity of their assets.
Tags : ibm, mobilefirst, business in motion, mobile enterprise, user interactions, return on engagement, return on investment, roi
     IBM
By: IBM     Published Date: Oct 10, 2013
Four technology trends—cloud computing, mobile technology, social collaboration and analytics—are shaping the business and converging on the data center. But few data center strategies are designed with the requisite flexibility, scalability or resiliency to meet the new demands. Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBM’s predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.
Tags : technology trends, pervasive technology, data center, resilient infrastructures, collaboration and analytics, mobile technology, ibm, accurate strategies
     IBM
By: IBM     Published Date: Oct 10, 2013
e IBM journey toward unified communications for mobile and social collaboration. Many of today's innovations are driven by the consumer marketplace, and the workplace is no exception. As consumers, we are very familiar with new ways for people to find each other, keepin touch, share ideas and be mobile, getting information from many place. As employees, we would like to apply these consumer capabilities to our work - seamlessly and on a global basis - to make us more productive and effective with business colleagues, clients and business partners. This white paper discusses IBMs infrastructure transformation over the first 12 years, summary value proposition, and volution in supporting mobile devices and BYOD.
Tags : collaboration, infrastructure, mobile, social, communication system, unification, mobile collaboration, social collaboration
     IBM
By: IBM     Published Date: Oct 31, 2013
Improve customer satisfaction, identify trends and make smarter marketing decisions with IBM Social Media Analytics.
Tags : social media, big data, data-driven marketing, marketing analytics, performance analytics, business analytics, metrics, data
     IBM
By: IBM     Published Date: Feb 04, 2014
Explore the top five practices in today's customer-data-driven supply chain and examine the impact of using customer data on key supply chain metrics.
Tags : ibm, aberdeen group, analytics report, customer data, data-driven, supply chain, best practices, social shopping
     IBM
By: IBM     Published Date: Feb 14, 2014
A social business is an organization whose culture and systems encourage networks of people to create business value. Social businesses connect individuals, so they can rapidly share information, knowledge and ideas by having conversations and publishing informal content. They analyze social content from multiple channels and sources, in addition to structured data, to gain insights from both external and internal stakeholders. When those things happen, innovation and business execution rates increase, better decisions are made, and customers and employees are more engaged and satisfied. Social businesses enjoy lower operating costs, faster speed-to-market, improved customer and employee engagement, and increased profitability. Many organizations don’t fully appreciate the magnitude of the value creation potential of social business.
Tags : ibm, social business, marketing, social media, marketing management, analytics, marketing research, trends
     IBM
By: IBM     Published Date: Feb 14, 2014
Transforming the way enterprises work to better capitalize on our most valuable resource: people. As one of the world’s leading social businesses, IBM empowers more than 430,000 employees around the globe to know more, do more and deliver more value where and when it matters most. And by extending social capabilities outside the organization, IBM has been able to empower and strengthen connections with clients, IBM Business Partners, suppliers and other stakeholders to tap new opportunities for growth while building brand value.
Tags : ibm, social business, marketing social media, innovation, collaboration, social workforce, client relations, analytics
     IBM
By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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     Cisco
By: Vocus     Published Date: Mar 19, 2014
Find out the most efficient ways to build social media influence, monitor your target audience online, and drive business to your front door.
Tags : marketing software, social media marketing, digital marketing, media list, marketing automation, internet marketing, journalists, facebook marketing
     Vocus
By: Gigya     Published Date: Jun 06, 2014
This white paper will go over three ways user anonymity can negatively affect ROI for businesses and lead to poor customer experiences.
Tags : gigya, anonymity, user data, social networking, social networks, customer engagement, customer experience, user insight
     Gigya
By: IBM     Published Date: Nov 13, 2014
To control costs, Brunswick Corporation contracted with IBM to migrate email to the cloud. By deploying IBM SmartCloud services, Brunswick avoided hundreds of thousands of dollars in capital outlays. It is also saving up to USD75,000 annually in IT expenses.
Tags : infrastructure costs, smartcloud, capital outlays, social business technologies
     IBM
By: IBM     Published Date: Nov 13, 2014
A social email and application experience takes advantage of the impact of social networking technologies on business processes and worker expectations.
Tags : social email, social networking technologies, business processes, application experience
     IBM
By: IBM     Published Date: Jul 22, 2014
Listen to an interactive discussion (socialcast) with a select group of IBM Data Scientists that goes beyond the tools and tackles new ways your business can use data.
Tags : ibm, it operations analytics, it operations, analytical applications, data, big data, it app infrastructure, cloud
     IBM
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