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standard bank

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By: SundaySky     Published Date: Mar 06, 2018
Card members at this consumer retail bank, enjoy a large variety of products and services. The bank offers standard banking transactions, credit cards, insurance, and investment products. After the 2008 financial crisis, the bank experienced a sharp decline in overall customer satisfaction, and also learned that its customers were more empowered than before. In order to adapt, the bank adopted a customer-centric approach by introducting: • A new customer motto: “Know me, value me, make it easy for me, and protect me” • A new core initiative is to always teach digital first • An understanding that customers are serviced on the digital channels they prefer to use SundaySky SmartVideo enables the bank to take a strategic approach to enhancing the customer engagement process with personalized video experiences that welcome new card members and assist them in fully understanding how to get the most out of their new product.
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     SundaySky
By: NetIQ     Published Date: Dec 23, 2010
The Payment Card Industry Data Security Standard (PCI DSS) establishes standard requirements protecting cardholder information. It applies to all entities that store, process, or transmit cardholder data, such as retail merchants, payment processors, and banks.
Tags : netiq, roi, pci dss, compliance
     NetIQ
By: Tripwire, Inc     Published Date: Mar 10, 2010
How to comply with the global standard without breaking the bank
Tags : tripwire, pci dss, payment card industry, data security standard, risk management, automation, audit
     Tripwire, Inc
By: IBM     Published Date: Mar 04, 2014
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
Tags : business operations, business process management, bpm, process automation, smarter process, age of customer
     IBM
By: Tripwire     Published Date: Jun 30, 2009
Understand the issues addressed by the new international banking standard known as the Basel Committee on Banking Supervision (BCBS or Basel II), and find out how Tripwire can help meet all requirements of Basel II compliance even before it becomes a worldwide banking regulation.
Tags : tripwire, basel ii, compliance, banking, standard, committee bcbs, banking supervision, supervision
     Tripwire
By: IBM     Published Date: Nov 12, 2013
The age of the customer. Possibly no term better illustrates the current era of business. Customers expect their experience to be flawless at every touchpoint, and with competitors only a click (or tap) away, company leaders have a strong incentive to deliver. Online retailers have set a high standard in the way that they engage customers on an ongoing basis—not just during the commercial transaction, but before, during and after each interaction with the customer. Can service providers in industries such as banking, insurance, healthcare and government meet the challenge?
Tags : business operations, business process management, bpm, process automation, smarter process, age of customer
     IBM
By: Clickatell     Published Date: May 20, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
Tags : customer centric messaging, clickatell, standard bank, mobile marketing
     Clickatell
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