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By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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     Genesys
By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Epicor Software Corporation     Published Date: Apr 12, 2017
An Enterprise Resource Planning (ERP) system is a series of software applications or modules that collects data from your sales, purchasing, finance, inventory, supply chain, manufacturing and quality functions into a common database so that your company can share the information, coordinate activities and collaborate. If you’re looking for your first ERP system or looking to upgrade from an existing system, the evaluation, selection and implementation process is a long-term strategic decision for your organization.
Tags : data management, data system, business development, software integration, resource planning, enterprise management, data collection
     Epicor Software Corporation
By: Epicor Software Corp     Published Date: Nov 07, 2017
As the world around us becomes increasingly digital, manufacturers must follow suit. Digital transformation presents significant opportunities to achieve growth by addressing key operational issues and aligning products and services to the demands of today’s market. Growth looks different for every company, and with the vast array of digital technologies available, it can be hard to know where to start. Which technologies offer the greatest opportunity for your company to grow? How can you successfully embrace the digital revolution? Epicor has a history of helping manufacturers achieve growth by utilizing cutting-edge technology. By downloading these digital transformation assets, you will: • Understand what growth might look like for your business • Assess the capabilities needed to support your digital transformation journey • Explore best practices to implement your digital transformation strategy • Learn how to capitalize on growth opportunities with speed and conviction
Tags : erp software, enterprise resource planning software, manufacturing, epicor erp
     Epicor Software Corp
By: Cisco and NVIDIA Corporation     Published Date: May 06, 2019
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: • Improved infrastructure management and flexibility • More time for IT to focus on strategic projects rather than manage data centers. • Better IT cost management In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap.
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     Cisco and NVIDIA Corporation
By: Anaplan     Published Date: Apr 02, 2019
Our annual benchmarking report, The State of Connected Planning, investigates how leading organizations accelerate business value through Connected Planning. We surveyed over 1,000 planning professionals across all business functions in 45 countries and 18 industries to uncover leading planning trends. This Sales-focused brief contains: • Key findings from Sales professionals • Planning challenges faced by Sales professionals • Ideas from Sales leaders about overcoming obstacles and planning more successfully
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     Anaplan
By: Anaplan     Published Date: Sep 10, 2019
Our annual benchmarking report, The State of Connected Planning, investigates how leading organizations accelerate business value through Connected Planning. We surveyed over 1,000 planning professionals across all business functions in 45 countries and 18 industries to uncover leading planning trends. This Sales-focused brief contains: Key findings from Sales professionals Planning challenges faced by Sales professionals Ideas from Sales leaders about overcoming obstacles and planning more successfully
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     Anaplan
By: Ahead     Published Date: Nov 15, 2018
Many enterprises have successfully integrated VMware tools into their environments and are now looking to reap the benefits of the cloud. But this migration isn’t as easy as flipping a switch, especially if you’re looking to continue running your VMware environment. The ability to utilize your existing VMware tools on an AWS platform can result in a more cost-effective, simplified cloud experience, allowing organizations to begin their cloud journey by moving workloads closer to native cloud services. In this document, we will review ideal use cases for VMware on AWS (VMC).
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     Ahead
By: Outreach.io     Published Date: Apr 09, 2018
Selling isn’t about blasting prospects with generic cold emails. That mile wide and inch deep approach might have worked in 1998, but it’s not going to cut it anymore. You need to connect with your prospects on a level that shows you understand their business and their needs. Sales intelligence is the ultimate must-have in your modern, account based sales toolkit because it allows you to learn more about your prospect and, in turn, sell more successfully.Just like you wouldn’t go on a blind date without a little online stalkingresearch, you shouldn’t call a prospect without understanding who they are, where they work, and what matters to them.At the end of the day, when you understand who you’re selling to, you can solve their problems better. This creates happier customers and prospects who trust you, which leads to more closed deals and more fist bumps all around.
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     Outreach.io
By: PGi     Published Date: Oct 01, 2018
Today, businesses and teams are becoming more dispersed, and the speed of doing business is accelerating. These two realities point to the growing need for reliable tools that allow teams to successfully work, collaborate and engage customers and team members in a meaningful way. Webinars and web conferences can empower your people to do just that.
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     PGi
By: Docker     Published Date: Feb 21, 2019
The container revolution is under way today as companies seek to move faster and build digital assets to support growth. IDC forecasts that there will be over 1.8 billion enterprise container instances deployed by 2021. Container platforms will be key to managing the ever-expanding diversity of IT environments (multiple operating systems, hypervisors, private clouds, and public clouds). While containers are the perfect vehicle to underpin cloud-native, microservices applications, containers are also well suited to many existing applications. These applications can reap immediate benefits from being modernized and prepare for possible refactoring over time. To successfully leverage containers in these diverse scenarios and do it at scale, enterprises will need a robust, integrated, and holistic container platform.
Tags : migrate applications, containerization, application development, digital transformation, microservices, modernization, cloud computing, hybrid cloud
     Docker
By: Four Winds Interactive     Published Date: Jul 19, 2019
When it comes to implementing and managing an effective digital signage network, every organization has to start somewhere. Regardless of how many screens you have or what applications you’ve deployed, there’s always something new to learn. But you don’t have to learn every lesson on your own. We’ve compiled a list of tips and best practices from organizations of all sizes—companies with implementations ranging from 10 screens to 2,000 screens. Use this resource to learn from the people that have successfully implemented and scaled digital signage within their organizations.
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     Four Winds Interactive
By: Shape Security     Published Date: Sep 12, 2019
A Big 5 Canadian bank had been suffering from automated attacks on its web and mobile login applications for months. Bad actors were performing credential stuffing attacks on all possible channels. Not only were the attacks leading to account takeover fraud losses, but the sheer volume of attacks also put significant strain on the bank’s infrastructure. After months of playing cat-and-mouse with the attackers, the bank decided to seek out a sophisticated solution and approached Shape. In this case study, learn how Shape’s Enterprise Defense service and Threat Intelligence team were able to successfully defend against these attacks.
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     Shape Security
By: Workday     Published Date: Jan 31, 2019
If you want to move key applications to the cloud but don't know the best way to do it, this report is for you. Get insight and best practices from nearly 450 IT leaders across the globe who have successfully made a smooth migration. Download the report.
Tags : workday, workforce technology, digital strategy
     Workday
By: Workday     Published Date: Jan 31, 2019
Are you a finance leader looking to get on track with digitisation? With insight from over 650 global finance leaders, this report examines the top priorities for financial transformation and provides a valuable road map for successfully redefining the finance function. Download the report now.
Tags : finance, workday, workforce technology, digital strategy
     Workday
By: Workday     Published Date: Feb 01, 2019
"Digital transformation is your organisation’s chance to disrupt competition, break into new markets, and stay relevant for the long-term. Read this report to learn how CIOs can successfully drive digital strategy. "
Tags : workday, workforce technology, digital strategy
     Workday
By: Workday     Published Date: Feb 01, 2019
New research reveals there’s a digital disconnect in many organisations – with the gap widening between the needs of digital leaders, and the ability of core business systems to support broader digital transformation programmes. Several critical challenges include: • 80% say they can’t integrate new digital solutions with existing finance and HR processes, or it requires effort to do so • 80% say they can’t get real-time forecasts and dashboards, or it requires effort to do so • 80% say they find it difficult or impossible to adapt finance and HR processes to new requirements Download now to learn how you can successfully drive digital transformation at scale – and avoid the dreaded digital deadlock.
Tags : finance, workday, workforce technology, digital strategy
     Workday
By: NAVEX Global     Published Date: Dec 07, 2017
The Definitive Guide to Third-Party Risk Management is a comprehensive resource full of insight, advice and examples to help organisations identify and address their third-party risk. A strong third-party risk management programme will help your organisation make smart choices when it comes to engaging with third party business partners. It will also protect your organisation from the risks that third parties can present. This guide is divided into three main sections: PLAN, IMPLEMENT and MEASURE. In these sections you’ll find the information and tools you need to develop a risk-based strategy, define third-party risk and a standard due diligence process, implement continuous monitoring of third parties and identify areas in which you need to improve your programme’s effectiveness.
Tags : risk management, third – party risk, navex, safeguard, risk – based strategy
     NAVEX Global
By: KPMG     Published Date: Jun 06, 2019
Disruptive technologies are transforming our world. The challenge is to make sense of them in a way that delivers competitive advantage and a superior customer experience. Read this report to discover: • the four key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders • insights into the state of CX in 14 different countries.
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     KPMG
By: KPMG     Published Date: Jul 31, 2019
The ability to make the right connections and walk in-step with people’s lifestyles, needs and desires has real currency in the unpredictable world of 2019. Find out the remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation. Read this report to discover: • how organisations can drive growth using employee and customer experience strategies • the key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders
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     KPMG
By: KPMG     Published Date: Aug 21, 2019
CEOs seeking to disrupt their sector rather than be disrupted, are turning to Agile development methods in order to accelerate development and rapidly adapt to changes in business requirements. Agile development is a group of methodologies, utilising incremental, iterative work sequences or sprints delivered by cross-functional teams and represents a fundamentally different way of working from traditional waterfall development. One of the major barriers to successful adoption of Agile ways of working, is a lack of industry consensus on how to successfully contract for Agile. The traditional Time & Materials approach is slow, and can obstruct collaboration. This paper discusses the alternative models for sourcing Agile and gives recommendations that benefit both customer and suppliers.
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     KPMG
By: F5 Networks Inc     Published Date: Sep 05, 2012
Private cloud-as an approach to IT operations-calls for organizations to transform their data centers, including the network. Using strategic points of control to aggregate and dynamically provision IT resources can help organizations meet network-related challenges and move past the hype to successfully build, deploy, and secure private clouds.
Tags : cloud, cloud computing, technology, operations, data center, network
     F5 Networks Inc
By: F5 Networks Inc     Published Date: Aug 13, 2013
Using strategic points of control to aggregate and dynamically provision IT resources can help organizations meet network-related challenges and move past the hype to successfully build, deploy, and secure private clouds. By using strategic points of control to aggregate and dynamically provision resources, organizations can meet network-related challenges and successfully build, deploy, and secure private clouds.
Tags : cloud implementation, secure, private cloud, self-sevice it, automation and orchestration, transitioning to a hybrid model, virtualization of the network
     F5 Networks Inc
By: Red Hat, Inc.     Published Date: Jul 12, 2012
Scale-out storage technologies have rapidly gained popularity over the past several years, successfully crossing the chasm from niche technology to mainstream enterprise solution.
Tags : cloud computing, cloud, data, big data, data storage, expense management, cloud readiness, business agility
     Red Hat, Inc.
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