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By: Juniper Networks     Published Date: Sep 26, 2019
"SD-WAN largely exists today to support two key enterprise transformations: multicloud and the software-defined branch (SD-Branch). Multicloud has changed the center of gravity for enterprise applications, and with that, has changed traffic patterns too. No longer does traffic need to flow to enterprise data center sites or central internet peering points and breakouts. That’s because most traffic from users and devices in the enterprise campus and branch today goes to cloud-based applications scattered across a host of clouds. It’s neither economical nor efficient to haul traffic over WAN-dedicated links to a central enterprise site. So to optimize the cost and performance of multicloud-bound traffic, modern WAN edge routers, often called customer premises equipment (CPE), are now equipped with hybrid WAN links and routing. Hybrid WAN interfaces may include WAN provider-dedicated links such as MPLS, as well as direct internet links over xDSL, broadband and 4G/LTE wireless."
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     Juniper Networks
By: Cisco and NVIDIA Corporation     Published Date: Oct 25, 2019
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: • Improved infrastructure management and flexibility • More time for IT to focus on strategic projects rather than manage data centers. • Better IT cost management In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap. To learn more, download this eBook!
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     Cisco and NVIDIA Corporation
By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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     ttec
By: Data Center Frontier LLC     Published Date: Nov 11, 2019
Data center cable management is often considered a problem reserved for network engineering teams, but bad cable design can wreak havoc across your entire enterprise. “Spaghetti” cabinets and other symptoms of ill-considered cabling make it more difficult to complete equipment installations, troubleshooting, and maintenance. They can create an unsafe operating environment for your equipment by restricting airflow to racks, trapping dust, keeping cables warm, and making it impossible to understand at a glance how your devices are connected. Bad cable management practices can even hinder modern data center environments from adapting to new technologies like IoT and big data, provisioning IT resources on demand to support business innovation, and utilizing data center capacity to promote scalability, efficiency, and cost effectiveness.
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     Data Center Frontier LLC
By: IFS     Published Date: Jan 18, 2019
To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can: -Upgrade your support centers to deliver omni-channel customer care. -Introduce self-service and AI without sacrificing the human touch. -Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service. This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
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     IFS
By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Managing infrastructure has always brought frustration, headaches, and wasted time. That’s because IT professionals have to spend their days, nights, and weekends dealing with problems and manually tuning their infrastructure. Traditional monitoring and support are too far removed from infrastructure, resulting in an endless cycle of break-fix-tune-repeat. Infrastructure powered by artificial intelligence, however, can overcome the limitations of humans and traditional tools. This white paper explores how HPE InfoSight with its recommendation engine paves the path for an autonomous data center your Hybrid Cloud World.
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     Hewlett Packard Enterprise
By: Hitachi Vantara     Published Date: Mar 08, 2019
Today, data center managers are being asked to do more than ever before: Bring on more applications at a faster pace, add more capacity to existing applications and deliver more performance.
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     Hitachi Vantara
By: HPE Intel     Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
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     HPE Intel
By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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     Zendesk
By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : cisco, zk research, wifi, multigigabit network
     Cisco
By: Cisco     Published Date: Jun 21, 2016
Enterprises are leveraging advancements in what IDC calls “3rd Platform” technologies — cloud, Big Data, mobility, and social — to create new business opportunities and gain competitive advantage. These trends are putting more pressure on IT organizations to transform their datacenter operations to better support business initiatives aimed at reducing costs, increasing revenue, and strengthening customer relationships. This has driven increased demand for converged or integrated systems that provide the tools needed to reduce capital costs, improve operational efficiencies and, ultimately, increase agility within the datacenter.
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     Cisco
By: Lenovo and Intel®     Published Date: Apr 28, 2017
Lenovo Health’s patient engagement, care delivery and diagnostic solutions — supported by a powerful data center and comprehensive services — help deliver higher-quality care and achieve better outcomes by empowering you to: • Optimize patient engagement • Streamline clinician workflows • Improve diagnostic speed and accuracy View this diagram to learn more.
Tags : lenovo, healthcare, lenovo health, patient engagement, clinician workflow, diagnostic solutions, customized care
     Lenovo and Intel®
By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : best practices, customer support, business intelligence, business optimization, customer engaement
     Pega
By: SAP     Published Date: Nov 16, 2017
The SAP HANA platform has successfully become a proven mainstay data management solution, supporting the full range of analytic and transactional software from SAP, both in the data center and in the cloud.
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     SAP
By: Dell EMC & Intel     Published Date: Mar 16, 2018
The pace of business is lightning fast. Technology runs faster – and customers want service even faster still. To keep up with the demands of a company in this age, you need hardware infrastructure capable of supporting large amounts of work with a more responsive experience. Our work in the Principled Technologies datacenter showed that the 14th generation Dell EMC™ PowerEdge™ R720xd could deliver just that. Intel Inside®. New Possibilities Outside.
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     Dell EMC & Intel
By: Dell EMC Storage     Published Date: Aug 15, 2019
Perseguire l'agilità per influire realmente sulla trasformazione dell'attività richiede l'adozione del rinnovo del data center come competenza principale. Per questo è fondamentale disporre dell'infrastruttura IT più aggiornata che possa supportare la portata e la complessità di un ambiente tecnologico in evoluzione. Le aziende devono sostenere questo imperativo adottando principi di data center definito dal software, eseguendo il rinnovo e automatizzando i processi di gestione dell'IT. Quelle che agiscono in tal modo, favoriranno l'innovazione aziendale e offriranno un'esperienza del cliente superiore con tecnologie aziendali veloci, sicure e affidabili. A dicembre 2018, Dell Technologies ha commissionato a Forrester Consulting la valutazione del valore per il business dell'infrastruttura moderna nei data center aziendali. Per analizzare questo argomento, Forrester ha condotto una survey online su 508 responsabili delle decisioni in ambito di tecnologia dell'infrastruttura IT. Questo
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     Dell EMC Storage
By: Dell EMC Storage     Published Date: Aug 15, 2019
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket fi
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     Dell EMC Storage
By: Dell EMC Storage     Published Date: Sep 03, 2019
Pursuing agility to truly impact business transformation requires embracing data center modernization as a core competency. Crucial to this is having the most up-to-date IT infrastructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. In December 2018, Dell Technologies commissioned Forrester Consulting to evaluate the business value of modern infrastructure in company data centers. Forrester conducted an online survey with 508 IT infrastructure technology decision makers in seven countries to explore this topic. This spotlight focuses on the 102 respondents we surveyed at midmarket businesses (MBs) with 100 to 499 employees. We found that while most midmarket f
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     Dell EMC Storage
By: Dell EMC     Published Date: Nov 02, 2015
Download this whitepaper and learn why Migrating away from Windows Server 2003/R2 is an investment in your organization’s future, and there has never been a better time to begin the migration process. Take the next step to transform your datacenter.
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     Dell EMC
By: Dell     Published Date: Oct 24, 2014
Today's business environments are very different to those of 10 years ago. Windows Server 2003 has been a trusted friend for over a decade, but there are better ways to deliver against today's business expectations and technical possibilities. Download this paper to better understand the risks of ignoring the end of support and to discover the advantages of migrating to a modern data center platform.
Tags : virtualization, it security, platform support, platform migration
     Dell
By: Dell     Published Date: Oct 24, 2014
The end of support for Windows Server 2003/R2 could signal the beginning of a new stage in your organization’s evolution, and taking advantage of the Microsoft datacenter transformation vision can help you reach that next stage.
Tags : infrastructure security, migration process, datacenter transformation, server support
     Dell
By: Cisco     Published Date: Jun 21, 2016
Enterprises are leveraging advancements in what IDC calls “3rd Platform” technologies — cloud, Big Data, mobility, and social — to create new business opportunities and gain competitive advantage. These trends are putting more pressure on IT organizations to transform their datacenter operations to better support business initiatives aimed at reducing costs, increasing revenue, and strengthening customer relationships. This has driven increased demand for converged or integrated systems that provide the tools needed to reduce capital costs, improve operational efficiencies and, ultimately, increase agility within the datacenter.
Tags : 
     Cisco
By: HP     Published Date: Aug 25, 2014
" One thing is clear: the old way of running IT just won’t work in the new business environment.Truth is, preparing your IT department (and your company) to be agile, cost-efficient, metrics-driven, and flexible will require a change in how you operate. To support new business processes, you would do well to turn to a converged system, like HP ConvergedSystem for Virtualization. In this paper, we look at the greatest challenges faced by IT departments, and how traditional configurations, processes, and organizations are poorly-equipped to handle today’s workplace. We discuss the benefits of converged systems that are engineered to handle virtualized workloads. Finally, we look at HP ConvergedSystem for Virtualization as a simple and effective way for businesses to optimize their data center infrastructure and processes to better meet business needs."
Tags : virtualization, data center, cloud, infrastructure, red hat, integrated, optimization, solution
     HP
By: Dell EMC     Published Date: May 09, 2019
.As midmarket companies pursue business growth, they must deliver differentiated products and experiences without compromising business or customer data. Crucial to this is having the most up-to date IT infrastructure to support the scale and complexity of a changing application landscape. Midmarket businesses (MBs) must modernize their data centers refreshing server infrastructure and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with secure, fast, and reliable business technology. Download this paper, commissioned by Dell, to learn more.
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     Dell EMC
By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media
     Oracle
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