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By: CA Technologies EMEA     Published Date: Apr 10, 2018
Un nouveau modèle de sécurité qui mérite d’être étudié... et reproduit. Traditionnellement, la sécurité des entreprises a toujours été fondée sur une stratégie de « forteresse », chargée de sécuriser les terminaux utilisateur et de former une barrière de protection autour du réseau. Aujourd’hui, cette stratégie n’est pas en mesure de supporter ou de sécuriser l’utilisation des périphériques mobiles et des fonctionnalités SaaS, qui existent en-dehors de la forteresse. Les responsables de la sécurité des informations (CISO, Chief Information Security Officer) sont donc tenus de trouver de nouvelles solutions à même de sécuriser ces technologies actuelles, et de s’adapter aux menaces et aux besoins métier en évolution.
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     CA Technologies EMEA
By: VMware     Published Date: Feb 26, 2009
In this flash demo, see how CA ARCserve Backup r12 can help your business protect your most vital information — business data. Take this opportunity to quickly view a few powerful features and benefits of the backup virtualization technology available in CA ARCserve Backup. 
Tags : vmware, virtualization support, ca arcserve, ca xosoft solutions, business data, backup virtualization, security
     VMware
By: Adobe     Published Date: Sep 08, 2011
Regardless of the size of your organization or the depth of your CEM needs, Adobe can help you achieve your CEM goals with the industry's most comprehensive and versatile design tools and runtime support for realizing state-of-the-art CEM solutions. Download this white paper to learn more.
Tags : adobe, cem, customer experience management, best practices, customer interactions, enterprise applications, cloud compatibility, rias
     Adobe
By: Oracle Global Marketing     Published Date: Jul 13, 2012
Oracle Database Appliance is a new engineered system consisting of hardware and software that saves customers time and money by simplifying deployment, maintenance and support of high availability database solutions.
Tags : database, database cosulting, database hardware, database solutions, scalability, high availability, cluster sommunication, server node
     Oracle Global Marketing
By: LogMeIn     Published Date: Jul 18, 2014
An Aberdeen Group report on the rising financial impact of customer service.
Tags : liven chat, bold chat, customer service, customer support, crm software, crm solutions, financial impact of customer service, crm solutions/software
     LogMeIn
By: LogMeIn     Published Date: Jan 12, 2015
This report focuses on the remote support trends of 2014 and the available solutions for your business.
Tags : remote support trends, remote support platforms, logmein rescue, crm & customer care
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
Tags : remote support trends, remote support, web collaboration, support solutions, remote support tools, crm solutions/software, customer experience/engagement
     LogMeIn
By: CDW     Published Date: Oct 10, 2013
Let CDW’s Total Mobility Management experts help address your mobility needs with the right mix of solutions, services and support.
Tags : managed mobility, mobility management, support services, cdw, solution architects, managed mdm services, mdm administration, help desk
     CDW
By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm
     RightAnswers
By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
Tags : logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions
     LogMeIn Rescue
By: LogMeIn Rescue     Published Date: Oct 21, 2013
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
Tags : logmein, remote support, remote support tool, support desk, remote support solutions, support agents, core functionality, usability
     LogMeIn Rescue
By: Cherwell Software     Published Date: Jan 28, 2019
As the company continued to expand, the decision was taken in 2011 to find a different package to support its international service desk operations across Europe, the US, India and Australia. Hollister launched a competitive tender to find the right solution for its needs and explored several options as part of the selection process. Mike and the team were immediately impressed by Cherwell, both by the working culture and the flexibility and ease of use of its solutions.
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     Cherwell Software
By: Cherwell Software     Published Date: Apr 24, 2019
Founded over a century ago for the betterment of society, The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. The prestigious University has produced some of the leading lights in fi elds including law, economics, history and politics, with dozens of Nobel Prize winners and Members of Parliament among its alumni. Today, the LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the infl exible and outdated service management tools. Nicos Kyriacou, IMT Service Management Offi cer at LSE, explained: “We had the same tool for over a decade and it was so rigid that we were forced to adapt our working practices around it, rather than vice versa.
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     Cherwell Software
By: Oracle     Published Date: Nov 16, 2017
The fundamental reasons to move to a cloud computing environment are the business agility, high efficiency, scalability, and availability that the pooling of elastic computing resources provides, along with significant cost reductions and support for business growth. Oracle has invested deeply in developing a broad collection of cloud services with solutions at every layer of the technology stack.Customers who deploy these solutions in Oracle Cloud derive huge benefit from the fact that they have access to Oracle’s entire technology stack in the cloud, just as they did in on-premises deployments. This white paper explains how you, as an existing Oracle E-Business Suite customer, can take advantage of cloud computing right now, by exploiting the capabilities of Oracle’s Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) offerings to support growth, enhance business agility, and reduce costs and risks.
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     Oracle
By: Acronis     Published Date: Dec 28, 2011
Virtualization platforms are different from physical platforms. The virtualization benefits extend to management and support for tightly integrated backup and recovery solutions. Solutions designed exclusively for virtual infrastructure backup provide a host of key benefits and should be leveraged whenever possible.
Tags : virtualization, virtualization software, disaster recovery, backup virtual machines, vmware backup, backup hyper-v, p2v, vmware data recovery
     Acronis
By: Tidal Software     Published Date: Sep 03, 2008
IT groups must support many applications and servers across multiple platforms that frequently operate independently of each other. However, coordinating job scheduling across all these applications and networks is often required to optimize resource utilization. The traditional approach of applying more staff, toolkits, and rudimentary scheduling software to cobble together automated batch processing solutions becomes cost-prohibitive, inefficient, and error-prone, as the number of moving parts increases and the environment becomes more heterogeneous.
Tags : job scheduling, job scheduler, batch scheduling, batch processing, cron, workload automation, application scheduling, enterprise scheduling
     Tidal Software
By: Jive Software     Published Date: Feb 24, 2014
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
Tags : jive, customer service, customer service costs, spend management, customer service communities, social business, social business services, peer-to-peer support
     Jive Software
By: Polycom     Published Date: Mar 27, 2017
Engineering firms are under increasing pressure to deliver on billable ratios, while the IT teams that support them are asked to minimize their administrative burden on the firm. What if a lead engineer could visit a job site without leaving the office? What if you could meet face-to-face with clients, partners, or subcontractors more frequently while budgeting less for travel costs? Watch this video to learn how collaboration technology allows you to be more agile, efficient, and effective. In under 30 minutes, we'll explain: • Common use cases for video collaboration - going way beyond team meetings to the tasks at the heart of engineering • Collaboration solution innovations - if you think an expensive, wall-mounted, on-premises solution is your only option, you may be surprised by what's available • Success stories - hear how a leading engineering firm is putting these solutions to use and the impact it has on their business
Tags : engineer, engineering, collaboration, billable, video, communication, content-sharing, client
     Polycom
By: VMware SD-WAN by VeloCloud     Published Date: Feb 19, 2019
The Wide Area Network (WAN) is in the midst of a significant evolution. Software-defined WAN (SD-WAN) is the key factor driving this evolution and bringing along with it many transformational changes. SD-WAN has enabled several new WAN uses cases, such as enabling reliable, secure and high performance support of software-as-a-service (SaaS), cloud compute, cloud storage, cloud security and the ability to use non-deterministic Internet services to provide business-class transport. The traditional WAN architecture was ill equipped to support these new use cases. As is usually the case with an emerging market, the first entrants into the SD-WAN space were start-ups. However, given the ability of SD-WAN to support both traditional and emerging WAN use cases, the market has recently been flooded with a range of vendors, solutions and technologies offering varying types of SD-WAN solutions. While having differing types of solutions provided by numerous suppliers is potentially beneficial, it
Tags : sd-wan, wan, cloud security
     VMware SD-WAN by VeloCloud
By: Polycom     Published Date: Mar 28, 2017
Engineering firms are under increasing pressure to deliver on billable ratios, while the IT teams that support them are asked to minimize their administrative burden on the firm. What if a lead engineer could visit a job site without leaving the office? What if you could meet face-to-face with clients, partners, or subcontractors more frequently while budgeting less for travel costs? Watch this video to learn how collaboration technology allows you to be more agile, efficient, and effective. In under 30 minutes, we'll explain: • Common use cases for video collaboration - going way beyond team meetings to the tasks at the heart of engineering • Collaboration solution innovations - if you think an expensive, wall-mounted, on-premises solution is your only option, you may be surprised by what's available • Success stories - hear how a leading engineering firm is putting these solutions to use and the impact it has on their business
Tags : engineer, engineering, collaboration, billable, video, communication, content-sharing, client
     Polycom
By: JBoss Developer     Published Date: Oct 21, 2016
Organizations may believe that simply building new applications to keep up with changing business needs is enough to offer new value to the market. However, between building new applications and maintaining legacy Java EE applications, organizations often end up supporting both traditional and new infrastructures with unchanged or even reduced IT budgets. As the pressure to increase their technical and business agility increases, IT organizations are being forced to re-examine their processes and infrastructure. The result? Architecturally rigid, monolithic middleware is being replaced with solutions that offer agility, flexibility, and rapid development and deployment, such as PaaS.
Tags : paas, devops, java ee, i.t, security
     JBoss Developer
By: Oracle     Published Date: Apr 05, 2016
As more hardware, devices, apps, and tools are deployed to support growth, the infrastructure becomes increasingly difficult to integrate, manage and support. The concept of converged infrastructure was seen as the answer to this problem. However, when bringing together disparate components not deeply integrated or designed to work together, this "solution" sapped efficiency and added more complexity. Plus, there was no convenient public cloud option. Explore how Oracle Engineered Systems are designed to overcome the limitations of traditional converged infrastructure solutions.
Tags : infrastructure management, business management, best practices, application performance, information technology
     Oracle
By: Microsoft     Published Date: Jul 20, 2018
When you’re in the software business, your resources can be spread pretty thin. You like to stay focused on building great software, but there are always distractions— from supporting sales opportunities to assisting with customer deployments and troubleshooting existing installations. With so much time spent maintaining the status quo, few cycles remain for modernizing your technology, streamlining internal operations, delivering new customer value, and broadening your customer base. More likely than not, your offerings are based on an on-premises approach, forcing you and your customers to spend considerable time on essential requirements like infrastructure, scalability, availability, and security. Today, you still must deliver on those essentials, but the solutions you’re building—or, more accurately, the solutions you want to be building—need to do a lot more: support millions of users, span the globe, make sense of petabytes of data, and wow users in new ways. At the same time, y
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     Microsoft
By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the significant benefits of flexible cloud solutions and key criteria for selecting the right business partner.
Tags : cloud solutions, interactive intelligence, flexible cloud, customer support, workforce management, data solution, customer experience
     Interactive Intelligence
By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Tags : ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power
     IBM
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