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By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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     Freshdesk
By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
Tags : remote support, customer care, customer experience, customer service, remote devices, cost, productivity, crm & customer care
     LogMeIn
By: Digital Realty     Published Date: Feb 25, 2015
Atlantic Health Systems, a nonprofit health care organization had a growing patient base and an evolving IT infrastructure that needed a scalable, flexible data center with world-class operations support that could be set up today to accommodate your needs tomorrow. Find out why they turned to Digital Realty.
Tags : data center, infrastructure management, access control, physical security
     Digital Realty
By: Dell EMC     Published Date: Aug 17, 2017
For many companies the appeal of the public cloud is very real. For tech startups, the cloud may be their only option, since many don’t have the capital or expertise to build and operate the IT systems their businesses need. Existing companies with established data centers are also looking at public clouds, to increase IT agility while limiting risk. The idea of building-out their production capacity while possibly reducing the costs attached to that infrastructure can be attractive. For most companies the cloud isn’t an “either-or” decision, but an operating model to be evaluated along with on-site infrastructure. And like most infrastructure decisions the question of cost is certainly a consideration. In this report we’ll explore that question, comparing the cost of an on-site hyperconverged solution with a comparable set up in the cloud. The on-site infrastructure is a Dell EMC VxRailTM hyperconverged appliance cluster and the cloud solution is Amazon Web Services (AWS).
Tags : public cloud, it systems, data center, it agility, hyperconverged solution, hyperconverged appliance
     Dell EMC
By: IBM APAC     Published Date: Aug 25, 2017
There is a tectonic shift in the way we work. We expect the same kind of intuitive, tactile experience with our workplace technology that we now take for granted with our smartphones, tablets and gaming systems. We expect our devices to talk to each other and update automatically. Virtual meetings should be as easy to set up as a video chat, and whatever we need to do our jobs should be as easy to tailor as a streaming music or video application.
Tags : personal profile, news and alerts, conversation recall, system updates, productivity tips
     IBM APAC
By: Carbonite     Published Date: Aug 02, 2017
Every day, a new product launch promises speed, efficiency or savings for businesses eager to stay a step ahead. But if you’re an IT pro, and it’s your job to onboard the new system, the allure gives way to practical considerations: How are you going to move all that critical data—including dependencies, settings and custom configurations—from one system to another so it all talks to each other the way it’s supposed to? Whether you’re tackling a oneoff project or looking to improve your in-house skills, these eight tips for mastering migration will help you form a strategy, determine costs and find technical solutions to ensure successful migration no matter what platform you’re on or which one you’re moving to.
Tags : migration, technical solutions
     Carbonite
By: Workday     Published Date: Jul 19, 2017
Today’s business climate demands that corporations have a flexible computing infrastructure. Because of the agility it provides, cloud computing is garnering interest in many organisations. As they look at such possible deployments, however, some CIOs become hamstrung by security concerns. They feel that the traditional method of securing information in premises-based systems is the best way. While that option worked for many years, the threat landscape today is more diverse and more potentially damaging than ever before.
Tags : security, it department, system set-up, cloud suppliers, frameworks, human resources, enterprise financial, planning data
     Workday
By: TIBCO Software APAC     Published Date: Aug 15, 2018
World leader in design and manufacture of innovative sensing solutions that enhance safety, security, and energy efficiency. For this manufacturers of high-tech imaging systems, monitoring accuracy and product quality are critical. Any quality problem could mean a part fails sooner than expected, or triggers a false alarm at a customer site that causes unnecessary panic. By setting up automated manufacturing analytic workflows with the TIBCO StatisticaTM platform, the company can complete complicated processes in just a few minutes and improve product quality by decreasing the variability of everything they produce.
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     TIBCO Software APAC
By: McAfee     Published Date: Sep 15, 2014
Attacks today incorporate increasingly sophisticated methods of social engineering and client-side software manipulation to exfiltrate data without detection. Some attackers leverage so-called spearphishing to entice employees to give up access information and spread their attacks to other enterprise systems; others use password crackers against compromised applications in order to gain further access rights to the network. The attackers might also set up channels for command and control communications with the compromised systems, as in the case of the Zeus or SpyEye bot infections.
Tags : network protection, it security, firewall, hacker detection, security management
     McAfee
By: Cohesity     Published Date: Oct 02, 2018
The University of California, Santa Barbara (UCSB) is a public research university and one of the 10 campuses of the University of California system. Its secondary storage was a combination of multiple point solutions. The UI/setup and maintenance was complex. Maintaining multiple licensing and maintenance agreements negatively impacted the administrative cost. The skyrocketing cost for additional backup capacity limited the team’s ability to expand their backup protection to many critical systems. With Cohesity's unified hyperconverged secondary storage platform, the IT team provided a single solution for all 13 departments to consolidate their backups on one platform, and scale-out as required. Read the case study and get details on how UCSB consolidated everything from backup to recovery, analytics to monitoring and alerting.
Tags : case, study, ucsb, consolidates, data, protection, cohesity, hyperconverged
     Cohesity
By: Oracle     Published Date: Jan 28, 2019
Databases tend to hold an organization’s most important information and power the most crucial applications. It only makes sense, then, to run them on a system that’s engineered specifically to optimize database infrastructure. Yet some companies continue to run their databases on do-it-yourself (DIY) infrastructure, using separate server, software, network, and storage systems. It’s a setup that increases risk, cost, complexity, and time spent deploying and managing the systems, given that it typically involves at least three different IT groups.
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     Oracle
By: Infosys     Published Date: May 21, 2018
Our client is a Finnish consulting and engineering company that deals with some of the world's toughest industries. Since 1958, the company has handled the power transmission system for the Swedish National Grid, revamped Salzburg railway station, and has been involved in 90 percent of the world's largest pulp mill designs. The nature of our client's work places unique demands on their IT infrastructure. Many of their projects require them to set up temporary offices in remote locations to deliver their engineering expertise, making seamless connectivity a critical business requirement. Large files, such as complex pipeline drawings, are passed between team members in different locations. Any outage that causes a delay in projects leads to potential financial penalties and damage to reputation.
Tags : landscape, company, industry
     Infosys
By: MuleSoft     Published Date: Nov 27, 2018
Access to data – particularly customer data – is critical for companies looking to transform customer experience. This is why organizations start initiatives to create a single customer view. Building this single customer view without APIs, however, is becoming more difficult due to the large number of fragmented systems. Read this whitepaper to learn: A new approach to modularizing your single customer view, to accommodate changes, trends, market shifts, and other factors in order to deliver the right experience to your customers at the right time. How an API-led approach to integrating systems provides a well-constructed single customer view using APIs, and we’ll also suggest tools to make this job easier. The stories of customers like Mount Sinai Health System, who used MuleSoft’s solution and approach to successfully set up a single customer views using APIs.
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     MuleSoft
By: JBoss Developer     Published Date: Oct 21, 2016
Digital transformation (DX) is the continuous process by which enterprises adapt to or drive disruptive change by leveraging digital competencies, such as harnessing sensor data or using location, customer profile, and a mobile app to make shopping recommendations. DX reshapes the organization's culture where required; leverages existing processes, systems, and assets; and creates net-new digital capabilities as needed. With DX, there is the need to embrace new business models and new architectures and technologies that will help an enterprise with customer-facing innovation as well as transition existing systems, processes, organization structure, and relationships to support the transformation.
Tags : api, market intelligence, advisory services, digital transformation, data
     JBoss Developer
By: Microsoft     Published Date: Jul 20, 2018
Microsoft provides a solution to easily run small segments of code in the cloud with Azure Functions. Azure Functions provides solutions for processing data, integrating systems, and building simple APIs and microservices. The book starts with intermediate-level recipes on serverless computing along with some use cases on the benefits and key features of Azure Functions. Then, we'll deep dive into the core aspects of Azure Functions, such as the services it provides, how you can develop and write Azure Functions, and how to monitor and troubleshoot them. Moving on, you'll get practical recipes on integrating DevOps with Azure Functions, and providing continuous deployment with Visual Studio Team Services. The book also provides hands-on steps and tutorials based on real-world serverless use cases to guide you through configuring and setting up your serverless environments with ease. Finally, you'll see how to manage Azure Functions, providing enterprise-level security and compliance to
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     Microsoft
By: Mainline Information Systems     Published Date: Oct 20, 2009
From planning, to proving, to production, there are a lot of intricate details to think about when you are considering a Linux implementation. In this webcast, Marianne Eggett summarizes industry best practices for project management of your IBM System z Linux (POC).
Tags : system z linux, mainline information systems, project management, best practices, ibm, poc, testing, installation
     Mainline Information Systems
By: IBM     Published Date: Jun 24, 2009
Improving access to core applications and data is just one of many mandates facing IT, along with improving collaboration, reducing administration costs and improving performance. Fortunately, shops running System z have an advantage. You can integrate and enhance your System z assets faster when you use the version 6.1 update to IBM WebSphere Portal on z/OS. Use it to quickly deploy business applications across the enterprise, reduce costs and increase flexibility with workloads centralized on System z.
Tags : websphere, portal, version 6.1, web 2.0, web interfaces, intuitive applications, enhanced web 2.0, ibm
     IBM
By: SAP     Published Date: Jul 17, 2012
Relational database management systems (RDBMSs) are systems of software that manage databases as structured sets of tables containing rows and columns with references to one another through key values. They include the ability to optimize storage, process transactions, perform queries, and preserve the integrity of data structures. When used with applications, they provide the beating heart of the collection of business functions supported by those applications. They vary considerably in terms of the factors that impact the total cost of running a database application, yet users seldom perform a disciplined procedure to calculate such costs. Most users choose instead to remain with a single vendor's RDBMS and never visit the question of ongoing hardware, software, and staffing fees.
Tags : sap, infrastructure, database, data management, white paper, management, storage, business functions
     SAP
By: CDW     Published Date: Feb 24, 2015
All organizations require software systems to conduct daily operations. These strategic enterprise assets are often acquired or created in isolation of each other as an organization grows, particularly for those that provide services rather than physical products. Over time, these systems become complex, overlapping and highly dependent on one another, so more effort must be expended to discover the full effects of any system change. The ability of an entity to update, replace or improve the overall capabilities of the enterprise can become severely impaired. Moreover, support and administrative costs for these critical assets inevitably grow to be a major burden. Add to all this the need to control licensing, follow the organization’s policies and ensure security for the internal network, and it becomes clear that some manner of oversight is required for the enterprise to be successful.
Tags : sam, software asset management, strategic enterprise assets, license utilization, cloud based computing
     CDW
By: RingCentral     Published Date: Mar 21, 2014
How RingCentral addresses common concerns about transitioning to a new phone system to deliver an easy setup without hiccups.
Tags : ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
     RingCentral
By: Great Bay Software     Published Date: Feb 04, 2015
The majority of companies have a difficult time deploying NAC across the enterprise. No existing NAC solution provides access control for all endpoints and operating systems – leaving vulnerable blind spots on the network. Some company leaders spend hundreds of thousands – even millions – of dollars on a NAC solution only to spend years trying to implement the technology. As a result, this can turn into a very frustrating process. However, the solution intended to help you better secure and manage your network shouldn’t wind up creating greater risk and chaos. There are ways to set your network and your team up for success. Here are some tips to help you when considering deploying a NAC solution.
Tags : great bay, software, network, access, control, implementation, nac, enterprise
     Great Bay Software
By: Esker     Published Date: Dec 08, 2014
Is your company looking to gain the efficiencies and savings of automated accounts payable processing? Find out how you can: • Quickly deploy one easy, web-based AP workflow solution for all users and systems • Ensure a continuous invoice audit trail • Simplify shared services setup In this white paper, you'll learn important cost and risk factors to consider with AP tools installed inside ERP applications — especially if you have multiple ERP instances or a mix of different enterprise applications. Download the white paper to learn more!
Tags : automation, best practices, ap workflow, cost, erp system, data recognition, applications, invoicing
     Esker
By: Tripp Lite     Published Date: Mar 02, 2015
VoIP is rapidly becoming the standard for voice communications in business, government, education, government and healthcare. It offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, teleconferencing and other advanced features. The transition to VoIP presents a number of challenges like the need to install new equipment in the MDF and the IDFs dispersed throughout your organization's network/telecom wiring closets. Typical closet designs can't handle the increased wattage and heat output of the PoE switches used to power IP phones. In this white paper you'll learn: • The basics of VoIP migration and implementation • What issues to consider when upgrading network/telecom wiring closets for VoIP • What cost-effective solutions are available to power and protect a VoIP network wiring closet
Tags : voice traffic, teleconferencing, messaging, mobility, network, platforms, communication, voip
     Tripp Lite
By: Cisco     Published Date: Dec 21, 2016
In the last few months, WR has observed that the SX10 has found its way into offices and small meeting rooms of many of our enterprise consulting clients. In some cases, the SX10 was the first Cisco video product ever installed in those environments. This prompted us to take a closer look at this system. This document contains the results of WR’s independent, third-party testing, and our overall opinions of the Cisco TelePresence SX10 Quick Set group video conferencing system.1
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     Cisco
By: IBM     Published Date: Apr 07, 2015
Businesses are transforming themselves to participate in the API economy. But how do you rapidly and securely expose your business to this developer ecosystem? Attend this webcast to find out how you can define and publish your APIs easily using the IBM API Management Service — the new SaaS solution from IBM. This cloud hosted service provides a complete set of capabilities to create, secure, manage, and socialize APIs to internal and external developer communities in the cloud, without incurring any IT infrastructure setup. Learn more from IBM's product team on how it will help enable companies to embrace the API economy and accelerate business transformation. Webcast attendees will learn about the following: •IBM API Management Service capabilities, features and benefits •Understanding different use cases of IBM API Management Service •Pricing models •How to get started using the API Management Service
Tags : ibm, business transformation, api management, develop, saas, it infrastructure, application, programming
     IBM
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