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By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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     Microsoft
By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
Tags : customer service, customer loyalty, digital trends, multiple channels, microsoft
     Microsoft
By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Als gevolg van de kosten en complexiteit van het computerbeheer houden IT-afdelingen weinig tijd over voor innovatie. Door de snel ontwikkelende technologieën en bedrijfsbehoeften is het lastiger om in te spelen op nieuwe trends die veranderen hoe technologie wordt geleverd en gebruikt. Ook heeft hardwaretechnologie niet het eeuwige leven. Hardware heeft een levenscyclus, een meetbaar begin en einde aan de productiviteit en waarde. Het is de taak van IT de levenscyclus van pc's te optimaliseren, maar ook te zorgen voor strategische doorbraken voor de organisatie. Leer meer over Dell oplossingen powered by Intel®
Tags : levenscyclus, optimaliseren, intel, dell
     Dell PC Lifecycle
By: Pure Storage     Published Date: Apr 10, 2019
Pure Storage, a pioneer in block-based flash arrays, has developed a technology called FlashBlade, designed specifically for file and object storage environments. With FlashBlade, IT teams now have a simple-to-manage shared storage solution that delivers the performance and capacity needed to bring Spark deployments on premise. To help gain a deeper understanding of the storage challenges related to Spark and how FlashBlade addresses them, Brian Gold of Pure Storage sat down with veteran technology journalist Al Perlman of TechTarget for a far-reaching discussion on Spark trends and opportunities.
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     Pure Storage
By: SolidFire_NetApp     Published Date: Oct 10, 2016
This paper introduces five architectural principles guiding the development of the next generation data center (NGDC). It describes key market influences leading a fundamental enterprise IT transformation and the technological trends that support it. The five principles are: scale-out, guaranteed performance, automated management, data assurance, and global efficiencies. Cloud infrastructure delivery models such as IaaS, private clouds, and software-defined data centers (SDDC) are foundations for the NGDC. In an era where IT is expected to ensure productiongrade support with a plethoric flow of new applications and data, these models demonstrate how to eliminate bottlenecks, increase self-service, and move the business forward. The NGDC applies a software-defined everything (SDx) discipline in a traditional, hardware-centric business to gain business advantage.
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     SolidFire_NetApp
By: CA Technologies EMEA     Published Date: Sep 11, 2018
Suddenly, the network is cool again. Tech trends such as the Internet of Things, software-defined networking and growing end-user expectations all add up to a demand for “dialtone” network performance and reliability. But as the data deluge continues to accelerate, and as organizations continue to rely on multiple clouds to achieve business goals, how can the network keep up, much less meet tomorrow’s demands? This e-book looks at the trends that are impacting the enterprise network—the modern network—the issues it creates for NetOps professionals, and how organizations can act today to plan for tomorrow.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 12, 2018
Plötzlich ist das Netzwerk wieder angesagt. Technische Trends wie das Internet of Things, softwaredefiniertes Networking und wachsende End User-Erwartungen führen zu einer Nachfrage nach ungestörter Performance und Zuverlässigkeit des Netzwerks. Die Datenmengen werden zunehmend größer, und Unternehmen können ihre geschäftlichen Ziele nur noch mit mehreren Clouds erreichen. Wie kann das Netzwerk in dieser Situation Schritt halten und auch noch die künftigen Anforderungen erfüllen? In diesem eBook werden die Trends analysiert, die das Unternehmensnetzwerk beeinflussen – das moderne Netzwerk. Zudem werden die damit für NetOps-Experten verbundenen Probleme und Maßnahmen von Unternehmen zur Vorbereitung auf die Zukunft behandelt.
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     CA Technologies EMEA
By: Cognizant     Published Date: Oct 23, 2018
A group of emerging technologies is rapidly creating numerous opportunities for life sciences companies to improve productivity, enhance patient care and ensure regulatory compliance. These technologies include robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), blockchain, the Internet of Things (IoT), 3-D printing and augmented reality/ virtual reality (AR/ VR). This whitepaper presents a preview of five pivotal technology trends remaking the life sciences industry: AI and automation, human augmentation, edge analytics/ processing, data ownership and protection, and the intermingling of products and services.
Tags : cognizant, life sciences, patient care
     Cognizant
By: TriNet     Published Date: Jul 28, 2015
The future of HR lies in technological advances and implementation for businesses of all sizes.
Tags : hr technology, hr data, technology providers, hr trends, mobility, cloud data security, hr terminology, business performance management
     TriNet
By: Viavi Solutions     Published Date: Jul 21, 2017
The Tenth Annual State of the Network Global Study focuses on a lens on the network team's role in security investigations. When it comes to technology adoption, both cloud and 100 GbE deployment continue to grow aggressively. VoIP adoption is closing in on 60% and software-defined networking is projected to cross the halfway mark, indicating compounding network complexity amidst the ongoing struggle to ID security threats. Study questions were designed based on interviews with network professionals and IT analysts. Results were compiled from the insights of 1,035 respondents, including network engineers, IT directors and CIOs around the world.
Tags : security investigation, security, sdn, cloud, data initiative, technology adoption, security trends, network performance monitoring
     Viavi Solutions
By: Lumesse     Published Date: Aug 21, 2013
Recruiters need to harness the power of social media, mobile tools, and the potential of Big Data to transform the recruiting process. Download our presentation “A Futurist's Perspective on Talent Acquisition and Tomorrow's Tech Trends.”
Tags : talent acquisition, workforce management, recruiting, candidate engagement, candidate engagement tools
     Lumesse
By: CEB     Published Date: Dec 05, 2013
Improve confidence in your technology plans and break through the vendor hype with this real-world look at technologies actually being deployed by Infrastructure functions across the globe.
Tags : emerging technologies, managed cloud services, cloud based architectures, security technologies, industry trends, technology adoption, technology investment plan, security
     CEB
By: BI WORLDWIDE     Published Date: Mar 07, 2016
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands. The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title. Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
Tags : bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, engagement
     BI WORLDWIDE
By: Extreme Networks     Published Date: Feb 23, 2017
The network has never been as critical to the healthcare sector as it is today. Electronic health records, Wi-Fi-connected medical devices, and clinician smart phones are among a plethora of healthcare technologies that depend on a stable network. The consistent development of this infrastructure is key for the healthcare sector to continue its successes in creating new possibilities for management, patient and family experience, and patient outcomes. Extreme Networks posed key questions to Nolan Greene, a senior research analyst with IDC’s Network Infrastructure group, who highlights the critical issues healthcare IT professionals must consider when building a network that maintains industry needs. Download this report to learn about: • Why having a modern healthcare infrastructure is so important • The major challenges IoT brings to healthcare networks • How IEC 80001 is impacting compliance • Trends that confront a network IT professional in healthcare • Risks Healthcare IT must eli
Tags : healthcare, iot, iec 800001, extreme networks, healthcare it
     Extreme Networks
By: MobileIron     Published Date: Sep 22, 2014
The release of iOS 8 not only introduces a comprehensive list of features to enable greater enterprise mobility, it also highlights the pervasive need for an agile mobility strategy and EMM platform. According to a March 2014 study conducted by the Ponemon Institute, 50 percent of IT professionals in financial services say their company has no mobile strategy(1). Without a strategic approach to mobility and an EMM provider, organizations lack control over data security, end-user privacy, and mobile technologies that support corporate productivity. As iOS 8 becomes widely adopted, it will impact other mobility trends such as the continued migration away from Blackberry. Enterprises will need to move quickly to address these challenges, so updating the mobile strategy should be a top priority in every IT organization.
Tags : ios 8, agile mobility strategy, emm platform, data security, end-user privacy, corporate productivity, mobility trends
     MobileIron
By: MobileIron     Published Date: Sep 22, 2014
The release of iOS 8 not only introduces a comprehensive list of features to enable greater enterprise mobility, it also highlights the pervasive need for an agile mobility strategy and EMM platform. According to a March 2014 study conducted by the Ponemon Institute, 50 percent of IT professionals in financial services say their company has no mobile strategy(1). Without a strategic approach to mobility and an EMM provider, organizations lack control over data security, end-user privacy, and mobile technologies that support corporate productivity. As iOS 8 becomes widely adopted, it will impact other mobility trends such as the continued migration away from Blackberry. Enterprises will need to move quickly to address these challenges, so updating the mobile strategy should be a top priority in every IT organization.
Tags : ios 8, agile mobility strategy, emm platform, data security, end-user privacy, corporate productivity, mobility trends
     MobileIron
By: Brother     Published Date: Mar 08, 2018
Documents are an integral component to the successful operation of an organization. Whether in hardcopy or digital form, they enable the communication, transaction, and recording of business-critical information. To ensure documents are used effectively, organizations are encouraged to continually evaluate and improve surrounding workflows. This may involve automating elements of document creation, securing the transfer and storage of information, and/or simplifying the retrieval of records and the data contained within. These types of enhancements can save time, money, and frustration. This white paper will discuss top trends and requirements in the optimization of document-related business processes as well as general technology infrastructures for document management. It will also address how some office technology vendors have reacted to these trends to guide their design and development of products, solutions, and services.
Tags : documents, workflows, business process, document management
     Brother
By: Staples     Published Date: Oct 24, 2018
Personal devices on corporate networks. Social media in the office. Millennials in the workforce. Technology is changing fast in the workplace and corporate IT managers are working to support a wider variety of user segments without putting the organization at risk. Watch this on-demand webinar to hear two IT experts diagnose the impact of the latest technology trends in the workplace and provide useful advice on how to support new user segments securely.
Tags : it security, mobility, it user segments, technology trends, enterprise technology
     Staples
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
If you’re looking to improve sales performance, optimize ecommerce, implement marketing automation, expand social media, deliver better customer service, or utilize accurate Configure-Price-Quote (CPQ) – it’s all Oracle. And, the icing on the cake? All of these solutions are integrated, but modular. We offer a breadth of solutions that you can not only buy individually, but can also easily integrate with existing or additional solutions as your business needs grow. Adapt your customer experience strategy to new technology in Forrester's navigate the future of CRM in 2017 Report.
Tags : mobile, artificial intelligence, chatbots, internet of things, integrated suite, cloud solutions
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Attunity     Published Date: Feb 12, 2019
This technical whitepaper by Radiant Advisors covers key findings from their work with a network of Fortune 1000 companies and clients from various industries. It assesses the major trends and tips to gain access to and optimize data streaming for more valuable insights. Read this report to learn from real-world successes in modern data integration, and better understand how to maximize the use of streaming data. You will also learn about the value of populating a cloud data lake with streaming operational data, leveraging database replication, automation and other key modern data integration techniques. Download this whitepaper today for about the latest approaches on modern data integration and streaming data technologies.
Tags : streaming data, cloud data lakes, cloud data lake, data lake, cloud, data lakes, streaming data, change data capture
     Attunity
By: Cisco     Published Date: Dec 27, 2017
New disruptive digital technologies are changing the face of workplace as well as worker expectations. The rapidly evolving 21st-century workforce is becoming increasingly mobile, contract-based, and technology savvy. Corporate real estate, IT, and HR leaders need to improve their work environments to suit these evolving needs, or they risk losing their employees to competition. This paper: • Discusses why your employees are disengaged • Discusses the six trends that will dominate the workforce of the future • Describes how Cisco® Workforce Experience solutions can help enable these rich workforce experiences
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     Cisco
By: Pure Storage     Published Date: Oct 09, 2017
Digitale Technologien verändern alles – und ihr disruptiver Einfluss ist sowohl in der Konsum- als auch in den Unternehmenslandschaften spürbar. Verbrauchern steht es dabei theoretisch frei, digitale Lösungen anzunehmen oder zurückzuweisen. Für Unternehmen sieht es jedoch anders aus: Entweder sie rüsten sich für diesen Wandel – oder sie riskieren unterzugehen. Unternehmen in Deutschland haben verschiedene Trends nicht nur analysiert und evaluiert, sondern sich auch damit beschäftigt, wie sie digitale disruptive Strömungen, Technologien und Produkte für sich nutzen können. Angesichts der bisher nicht gekannten regulatorischen Veränderungen wird digitale Technologie als wertschöpfende, Umsatz generierende Kraft gesehen.
Tags : digitale, abhangigkeit, investitionsprioritaten, cloud, beste, beiden welten, daten
     Pure Storage
By: HERE Technologies     Published Date: May 22, 2019
For 100% operational readiness in a data-driven culture, you need an optimized location platform. Ovum’s Location Platform Index: Mapping and Navigation can help you identify what you should expect from a platform, and discover the platform that best meets your operational requirements. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for technology and intelligence leaders. Ovum's report assesses and ranks the major vendors in the location platform market with a focus on the mapping and navigation space. Download this free report to learn more about Why HERE topped Google to take 1st place in the ranking The relative strengths and weaknesses for each vendor- including data, enablers, and features The strategies vendors use to stay responsive towards changes in technology and trends To understand the location platform market, what constitutes a healthy location platform, and which provider offers the correct portfolio—and necessary flexibility—to achieve mission success, download your copy of this report by completing this form.
Tags : mapping, defence, location data.
     HERE Technologies
By: Cisco     Published Date: Sep 17, 2015
This infographic illustrates how technologies, applications, and trends are driving a transformation in service provider business models and network infrastructures.
Tags : technology, network infrastructures, technology trends, smartphones, wearable devices, internet of things, network, cisco esp
     Cisco
By: Lumesse     Published Date: May 15, 2015
This White Paper explores how employer branding can be one of the most powerful recruitment tools.
Tags : employee, employer brand, hr technology, hr trends, human resources trends, empower employer brand, recruitment, social media hr
     Lumesse
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