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By: Hewlett Packard Enterprise     Published Date: Feb 05, 2018
It is possible that a significant number of people reading this piece may find themselves confused, or at least intrigued, by its title: “The Importance of Flash Storage in a Hybrid IT World.” Might it be that two separate white papers have been inadvertently muddled and integrated? After all, "hybrid IT" is about a sweeping strategic trend for the industry, whereas "flash storage" seems prosaically tactical. Download to read more!
Tags : optimization, optimum, delivery, storage, flash, hpe
     Hewlett Packard Enterprise
By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
Tags : customer service, customer loyalty, digital trends, multiple channels, microsoft
By: Oracle IaaS     Published Date: Feb 01, 2018
Nicht zuletzt gab es durch den Megatrend Cloud Computing einen rasanten Fortschritt für die moderne Applikationsentwicklung. Das Zusammenspiel von Microservices und Containern ermöglicht es, Entwickler-Software schneller zu erstellen und freizugeben. Mehr in unserem ePaper von Oracle und Intel®: so können Sie Time-to-Market von neuen Projekten durch Cloud-native Application Development verkürzen, Operations und Data Security effizienter managen sowie den ROI in der IT verbessern.
Tags : entwickeln, schneller, kosteneffizienter, cloud, native, application, development
     Oracle IaaS
By: CA Technologies     Published Date: Feb 08, 2018
CNP fraud is showing no signs of deceleration and is, in fact, expanding rapidly. New trends and new threats call for a revolutionary approach to effectively stop fraud. Learn how to deploy solutions that can quickly distinguish between genuine and fraudulent transactions and take appropriate action instantly. Explore the CA Risk Analytics Network.
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     CA Technologies
By: Group M_IBM Q1'18     Published Date: Jan 16, 2018
Are you up-to-speed with the latest trends in mobile and Internet of Things (IoT) application security testing? Our recent Ponemon Institute study reveals key findings about organizations' ability to protect their mobile and IoT apps. Read our report to learn how well you stack up against your peers in securing your most critical mobile and IoT applications.
Tags : iot, ponemon institute, mobile application security, application security
     Group M_IBM Q1'18
By: Group M_IBM Q1'18     Published Date: Jan 16, 2018
IBM retained its position as a "Leader" in the 2017 Gartner Magic Quadrant for Application Security Testing. Read our complimentary version of the Gartner report to learn: Critical trends in the Application Security Testing market. Why IBM maintained a Leadership position in a report that spanned 18 Application Security vendors. Detailed criteria that determine how all of the vendors are positioned in the Magic Quadrant.
Tags : ibm, application security, gartner, application security testing
     Group M_IBM Q1'18
By: APC by Schneider Electric     Published Date: Feb 12, 2018
Internet use is trending towards bandwidth-intensive content and an increasing number of attached “things”. At the same time, mobile telecom networks and data networks are converging into a cloud computing architecture. To support needs today and tomorrow, computing power and storage is being inserted out on the network edge in order to lower data transport time and increase availability. Edge computing brings bandwidth-intensive content and latency-sensitive applications closer to the user or data source. This white paper explains the drivers of edge computing and explores the various types of edge computing available.
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     APC by Schneider Electric
By: Group M_IBM Q1'18     Published Date: Dec 21, 2017
More so than ever before, agility matters. A shifting competitive landscape along with heightened customer demands, technological transformations, digital disruptions and a host of other trends, combine to create distinct challenges for business operations executives. Achieving and maintaining a competitive edge in this climate requires an advanced framework for pivoting whenever needed—with minimal cost, maximum efficiency and optimal outcomes. The question for every enterprise in the current environment: Do we have the required agility to drive decision-making capabilities that will continuously sharpen our competitive edge?
Tags : operational agility, technological transformations, digital disruptions, decision management
     Group M_IBM Q1'18
By: Group M_IBM Q1'18     Published Date: Jan 23, 2018
In this paper, you'll learn how organizations are adopting increasingly sophisticated analytics methods, that analytics usage trends are placing new demands on rigid data warehouses, and what's needed is hybrid data warehouse architecture that supports all deployment models.
Tags : data warehouse, analytics, hybrid data warehouse, development model
     Group M_IBM Q1'18
By: Epicor     Published Date: Feb 23, 2018
Whether your company wants to grow by optimizing your current business model or transforming to introduce new revenue sources, you’re likely exploring a variety of digital tools designed to enhance and expand the organization. Leaders rely on CIOs and IT directors to recommend digital strategies and outline the benefits and challenges they can expect from new digital tools. For many businesses, the first step toward growth is deciding how ambitious their digital strategy should be in order to compete and succeed in today’s manufacturing market. Technology leaders can help drive the company’s digital ambition by: • Considering whether the business can support full digital transformation or more moderate optimization • Observing digital trends across the industry and adjacent industries • Evaluating your competitive position as it relates to your digital strategies Learn more about how your company can determine its digital business ambition by downloading this research report from Gart
Tags : erp software, enterprise resource planning software, cloud, saas, digital
By: Epicor     Published Date: Feb 23, 2018
Manufacturers—like those in the retail and communications industries—are seeing modern technology and increased customer expectations drive new business models across the industry. Industry 4.0 is a common name for the strategy that allows companies to automate and digitize the manufacturing process, as well as keep pace with the demands of today’s customers. By downloading this Epicor-sponsored content, you’ll learn more about Industry 4.0 and how to apply it to your manufacturing business, including: • How to deliver on the promise of Industry 4.0 • How to prepare your organization for Industry 4.0 Download the content now, and discover how your manufacturing business can keep pace with today’s trends.
Tags : industry 4.0, cloud, manufacturing
By: Avi Networks     Published Date: Mar 08, 2018
"ZK Research conducted a recent study of the Application Delivery Controller (ADC) market and finds that the landscape for load balancers and ADCs is rapidly changing in the face of these market forces. Join Principal Analyst Zeus Kerravala for an informative session to learn: - Common application delivery challenges - On-premises vs. cloud considerations for ADCs - Trends in delivering cloud-native applications - Trends in troubleshooting - Future solutions being considered - What are the features most in demand that network engineers aren't getting Watch the On-Demand Webinar by filling out this form."
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     Avi Networks
By: Juniper Networks     Published Date: Feb 05, 2018
The role of IT is fundamentally changing from a cost-efficient enablement technology to a more strategic element of the enterprise. For companies born before the digital era, IT is a key player on their path to digital transformation; for more recent businesses designed with technology at their core, IT represents a foundational pillar on top of which everything else is built. With this shifting role, IT’s decades-long emphasis on TCO is being eclipsed by a new-found focus on security and automation. Whether it’s the continuous risks posed by a dynamic threat landscape, the threat of digital disruption, or an inability to keep pace with the latest trends, virtually every enterprise needs to be more agile. And, with the continued evolution of compute, storage, and applications, networks have been exposed as a bottleneck to change.
Tags : enterprise, cloud, data, center, networking, juniper
     Juniper Networks
By:     Published Date: Feb 26, 2018
In 2017, review sources proliferated, consumers became more savvy about the validity of online reviews, and the position of Chief Experience Officer started to gain traction among locationbased organizations. ORM and SEO became increasingly intertwined as Google refined its search algorithms with a strong emphasis on reviews and star ratings.
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By: Service Now     Published Date: Feb 09, 2018
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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     Service Now
By: HireVue     Published Date: Feb 09, 2018
Speed is the hallmark of the digital age. E-commerce has grown by double-digits since 2010,¹ spurred by the expansion of quick delivery. The healthcare industry, buoyed by online diagnostic tools and patient analytics, has been experiencing record-breaking growth.² And on-demand online learning is experiencing its 13th consecutive year of growth.³ These trends are not unique. “Digital disruption” is no longer a futurist’s fantasy, it is happening now. Yet talent acquisition lags feebly behind. It takes an average of 43 days for a US company to fill an open position, up from 33 in 2010. That’s right- filling empty positions takes companies longer than ever before, in spite of technological progress. The pace of business is speeding up, but HR is actually slowing down. Nearly every major industry has leveraged digital transformation to their advantage and reaped massive rewards- why not HR?
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By: LogMeIn     Published Date: Feb 27, 2018
The rise of mobile devices have changed the way we communicate, the way we work, and the way we shop. Mobile devices give power to the consumers. Constant connectivity allows for easy access to endless information providing customers with multiple purchase options. In eCommerce, mobile shopping is sharply rising. According to Forrester, 29% of all U.S. eCommerce transactions will occur on a tablet or mobile phone this year, totaling $114 billion. By 2018, that percentage will rise to 54% of the total $414 billion in eCommerce sales.i All of this information points to the fact that mobile is not just a trend, it's a reality. A reality that forces businesses to change the way they engage with their customers.
Tags : mobile, applications, reporting, deployment, chat, device
By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
Tags : customer, support, faq, credit
By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
Among all the trends and buzzwords currently shaking up the marketing industry, one concept is emerging as the one to watch: customer experience (CX). Providing individual customers with the best possible experience is becoming the top priority at the moment, even to the point where experience outshines product quality(!) as the main differentiator. This is confirmed by a recent Gartner1 survey, in which 86 percent of participating companies listed customer experience as the main factor for gaining a competitive advantage, compared with merely 36 percent in 2012.
Tags : customer lifecycle, lifecycle marketing, customer experience, omnichannel, multichannel, automation, loyalty, crm
     Selligent Marketing Cloud
By: Cornerstone OnDemand     Published Date: Feb 05, 2018
We have a world of technology at our fingertips, but is it actually leading to stronger, more agile organisations? How do these new tools serve as the catalysts for more productivity and greater executions of companies’ larger marketplace ambitions? In the brief "4 Trends Redefining Performance Management,” we cover: 1. Embracing the Digital Transformation 2. Rethinking Performance Management 3. Rising Employee Engagement 4. Business Insights Download the brief to learn how you can expand HR's role in boosting company success.
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     Cornerstone OnDemand
By: Riverbed     Published Date: Feb 15, 2018
This Enterprise Management Associates® (EMA™) research summary, sponsored by Riverbed®, highlights some of the key findings of EMA’s landmark report, “Network Management Megatrends 2016: Managing Networks in the Era of the Internet of Things, Hybrid Cloud, and Advanced Network Analytics.” It examines several major areas of change and evolution affecting network management. These “megatrends” include hybrid cloud networking, the Internet of Things (IoT), advanced network analytics, network management outsourcing, and network management tool consolidation.
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By: Adobe     Published Date: Feb 13, 2018
Chart your course with the latest trends. Today, staying competitive requires mobile maturity—a maturity that transforms businesses from simply creating products to delivering amazing digital experiences. And mobile is at the center. We’ve analyzed the latest trends from mobile decision makers in the 2017 Adobe Mobile Maturity Study and share the findings in our report, Touching the Infinite. Read the report to: Get the latest pulse of mobile marketing and relevant benchmarks for your mobile marketing investment See how the latest trends and best practices help you acquire and engage your mobile customers Learn how to transform your strategies around the latest mobile trends and tactics Simply fill out the form to download the report.
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By: Adobe     Published Date: Feb 13, 2018
The companies that are succeeding today are the ones that go beyond their products and services and create exceptional experiences. We surveyed industry leaders around the world to discover the top digital marketing trends and priorities. We’re sharing the results of the 2017 Digital Marketing Study in Running on Experience. Read the report to learn: What strategies and approaches set leaders apart from the rest Where companies in your industry are investing The four steps for digital transformation Simply fill out the form to read the report.
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By: Coyote Point Systems     Published Date: Sep 02, 2010
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
Tags : coyote point, adc, buyer's guide, web applications, server load, server hardware, networking, virtualized network
     Coyote Point Systems
By: Snowflake     Published Date: Jan 25, 2018
If you’re considering your first or next data warehouse, this complimentary eBook explains the cloud data warehouse and how it compares to other data platforms. Download Cloud Data warehouse for Dummies and learn how to get the most out of your data. Highlights include: What a cloud data warehouse is Trends that brought about the adoption of cloud data warehousing How the cloud data warehouse compares to traditional and noSQL offerings How to evaluate different cloud data warehouse solutions Tips for choosing a cloud data warehouse
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