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By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Tags : itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
     newScale
By: Citrix Systems     Published Date: Jul 25, 2016
The modern enterprise workforce poses new challenges for IT. Today’s employees work in more places, on more devices— personal or company-owned—and over more networks than ever, using a diverse array of datacenter applications, mobile apps, SaaS and cloud services. As they move among apps, networks and devices, IT needs to be able to control access and ensure data and application security without impeding productivity. That means enabling users to get to work quickly and easily in any scenario without having to deal with different ways of accessing each app. Traditional VPNs and point solutions add complexity for both users and IT, increase costs and fail to enable a holistic approach to business mobility. Over the years, many IT organizations have addressed these evolving requirements through point solutions and by case-by-case configuration of access methods. The resulting fragmented experience poses a key roadblock to productivity and increases user frustration. For IT, the lack of a
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     Citrix Systems
By: Red Hat     Published Date: Mar 11, 2016
Innovative and agile IT, as both a strategy and a means of delivering new applications, requires a fundamental shift in processes, applications, and infrastructure. This web book sheds light on the cloud infrastructure and tools required to support agile IT methods and applications and demonstrates why open source technology is the best way to achieve the full benefits of this new, rapid mode of IT service delivery.
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     Red Hat
By: Delphix     Published Date: Sep 10, 2014
Most data masking products can create masked data copies but not distribute or update them, resulting in projects that fail to live up to expectations. Learn why Delphix’s Agile Masking solution is the only product that solves both masked data creation and delivery challenges.
Tags : secure data, digitization, data breaches, privacy regulations, sensitive data, internal, customer information, application landscapes
     Delphix
By: ServiceNow     Published Date: May 21, 2015
Leading technology research firm, IDC, reports customers using ServiceNow’s suite of cloud-based service management solutions are seeing substantial savings and business value for both their IT and business operations. Download this report to learn how ServiceNow is making employees more productive and IT & business processes more efficient by: • Reducing fragmentations of IT and business environments • Automating repeatable processes • Improving service delivery
Tags : service management, roi, idc, business operations
     ServiceNow
By: ServiceNow     Published Date: Jan 03, 2017
The scope and value that modern IT service delivery provides a business is increasing dramatically, according to a new research reportfrom Enterprise Management Associates (EMA). And yet in some organizations legacy ITSM systems contribute significantly to reduced credibility for IT departments who fail to integrate with and support important business concerns. This lack of modern IT service delivery creates multiple issues for the enterprise, including: Increasing divergence of IT and business performance Rising costs due to service delivery complexity Inability to measure and protect a business from potential risks Informed by extensive research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimizing changing IT and business requirements. EMA contrasts these advances with the risks of staying with legacy ITSM models and then evaluates and itemizes the risks of “doing nothing” by allowing legacy ITS
Tags : it management, it automation, it ticketing, help desk, service desk, itsm, it service management
     ServiceNow
By: IBM     Published Date: Mar 20, 2017
"Your video business is poised for dramatic growth. Can your provider keep up? SVOD revenues are rising more than 30$ annually. Learn how to avoid common pitfalls and identify a video provider that can grow with you. Download the first entry in IBM Cloud Video’s OTT Success Series to discover: -Important distinctions that can mean the difference between scalable success and an embarrassing false start -How to anticipate and avoid common pitfalls in the OTT 2.0 environment -The right questions to ask when taking your video business to the next level -How the right provider can help you master multiscreen delivery, drive subscriber growth and reduce churn"
Tags : ott. ibm, svod, scalable success, video, video provider, multi screen delivery, subscriber growtth
     IBM
By: IBM     Published Date: Apr 10, 2017
"Your video business is poised for dramatic growth. Can your provider keep up? SVOD revenues are rising more than 30$ annually. Learn how to avoid common pitfalls and identify a video provider that can grow with you. Download the first entry in IBM Cloud Video’s OTT Success Series to discover: -Important distinctions that can mean the difference between scalable success and an embarrassing false start -How to anticipate and avoid common pitfalls in the OTT 2.0 environment -The right questions to ask when taking your video business to the next level -How the right provider can help you master multiscreen delivery, drive subscriber growth and reduce churn"
Tags : ibm cloud video, video business, scalable success, multiscreen delivery, subscription growth
     IBM
By: IBM     Published Date: Aug 30, 2017
DevOps (short for development and operations), like most new approaches, is only a buzzword for many people. Everyone talks about it, but not everyone knows what it is. In broad terms, DevOps is an approach based on lean and agile principles in which business owners and the development, operations, and quality assurance departments collaborate to deliver software in a continuous manner that enables the business to more quickly seize market opportunities and reduce the time to include customer feedback. Indeed, enterprise applications are so diverse and composed of multiple technologies, databases, end-user devices, and so on, that only a DevOps approach will be successful when dealing with these complexities. Opinions differ on how to use it, however. Some people say that DevOps is for practitioners only; others say that it revolves around the cloud. IBM takes a broad and holistic view and sees DevOps as a business-driven software delivery approach  — an approach that takes a new or en
Tags : devops, ibm, quality assurance, end-user devices, customer engagement
     IBM
By: Stratus Technologies     Published Date: Jan 31, 2017
Discover how much unplanned downtime costs the average manufacturer in labor, safety, clean-up, production-line restoration, delayed delivery, unfilled orders, disposal, and other direct costs.
Tags : stratus, tco, total cost of ownership, operations
     Stratus Technologies
By: Stratus Technologies     Published Date: Jan 31, 2017
Discover how much unplanned downtime costs the average manufacturer in labor, safety, clean-up, production-line restoration, delayed delivery, unfilled orders, disposal, and other direct costs.
Tags : stratus, operations, total cost of downtime, downtime, scada downtime
     Stratus Technologies
By: Stratus Technologies     Published Date: Jan 31, 2017
Discover how much unplanned downtime costs the average manufacturer in labor, safety, clean-up, production-line restoration, delayed delivery, unfilled orders, disposal, and other direct costs.
Tags : stratus, tco, total cost of ownership, operations
     Stratus Technologies
By: Vindicia     Published Date: Oct 04, 2017
Consumers and businesses can subscribe to a virtually infinite array of products and services. From meal delivery and financial advice to legal services and weight-loss coaching, people try to keep using services that fit their needs. The subscription business model is having an equally dramatic impact on businesses like yours. Instead of investing in customer acquisition in hopes that customers will simply make a one-time purchase, you entice people into making a recurring commitment to your offering.
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     Vindicia
By: Trintech EMEA ABM Pilot     Published Date: Nov 03, 2017
In our previous eBook, “Part 1: Enabling Financial Transformation through Technology,” we examined the “why” of Record to Report transformation and briefly described ‘how” you can achieve this through the implementation of Record to Report technology. Now that you understand the “why” and the “how” it’s time to put it into action to ensure a successful Record to Report transformation delivery. But first we need to lay the framework, as the majority of you have probably never embarked on a financial transformation journey before or have experience with a technology purchase or implementation of this calibre.
Tags : account reconciliation, accounting automation, finance shared services, finance transformation program, finance transformation strategy, financial close, financial close process, reconciliation software
     Trintech EMEA ABM Pilot
By: Red Hat     Published Date: Jan 02, 2018
Microservices architecture is a new architectural style for creating loosely coupled but autonomous services. Emerging trends in technology—such as DevOps, Platform-as-a-Service (PaaS), containers, and continuous integration and delivery (CI/CD) methods—let organizations create and manage these modular systems on an unprecedented scale that exceeds earlier approaches like service-oriented architecture (SOA). But organizations that refactor monolithic applications into microservices experience widely varying degrees of success. The key to using microservices effectively is a solid understanding of how and why organizations should use microservices to build applications.
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     Red Hat
By: Group M_IBM Q119     Published Date: Feb 21, 2019
At IBM Watson Marketing, we believe deeply in this practice and have dedicated a large effort to provide some of this critical data to marketers. The newest IBM Watson Marketing annual report of marketing benchmarks is bigger and better than ever with mobile marketing metrics data in addition to email marketing metrics. This year’s report includes traditional benchmark metrics such as email marketing open, click-through and unsubscribe rates, as well as email client and device data and engagement/read rates. New this year to the report are delivery and message frequency metrics for SMS and open and clickthrough rates for mobile push messages.
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     Group M_IBM Q119
By: Domino Data Lab     Published Date: May 23, 2019
Lessons from the field on managing data science projects and portfolios The ability to manage, scale, and accelerate an entire data science discipline increasingly separates successful organizations from those falling victim to hype and disillusionment. Data science managers have the most important and least understood job of the 21st century. This paper demystifies and elevates the current state of data science management. It identifies best practices to address common struggles around stakeholder alignment, the pace of model delivery, and the measurement of impact. There are seven chapters and 25 pages of insights based on 4+ years of working with leaders in data science such as Allstate, Bayer, and Moody’s Analytics: Chapters: Introduction: Where we are today and where we came from Goals: What are the measures of a high-performing data science organization? Challenges: The symptoms leading to the dark art myth of data science Diagnosis: The true root-causes behind the dark art m
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     Domino Data Lab
By: Tricentis     Published Date: Mar 13, 2018
Hitting your go-to-market timelines depends on quality testing completion and approval. Whether your organization still employs a waterfall model or has adopted the DevOps or agile methodology, testing has the final say in acceptance for software launch. Metrics shared between testing and other stakeholders can reduce bottlenecks and help your team reliably hit delivery dates with exceptional quality.
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     Tricentis
By: MarkLogic     Published Date: Nov 07, 2017
Business demands a single view of data, and IT strains to cobble together data from multiple data stores to present that view. Multi-model databases, however, can help you integrate data from multiple sources and formats in a simplified way. This eBook explains how organizations use multi-model databases to reduce complexity, save money, lessen risk, and shorten time to value, and includes practical examples. Read this eBook to discover how to: Get unified views across disparate data models and formats within a single database Learn how multi-model databases leverage the inherent structure of data being stored Load as is and harmonize unstructured and semi-structured data Provide agility in data access and delivery through APIs, interfaces, and indexes Learn how to scale a multi-model database, and provide ACID capabilities and security Examine how a multi-model database would fit into your existing architecture
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     MarkLogic
By: Citrix     Published Date: Jun 15, 2018
The world of IT is undergoing a digital transformation. Applications are growing fast, and so are the users consuming them. These applications are everywhere—in the datacenter, on virtual and/or microservices platforms, in the cloud, and as SaaS. More and more apps are now being moved out of datacenters to a cloud-based infrastructure. In order for an optimized and secure delivery of these applications, IT needs specific network appliances called Application Delivery Controllers (ADCs). These ADCs come in hardware, virtual, and containerized form factors, and are sized by Network Administrators based on the current and future usage of applications. The challenge with this is that it’s hard to foresee sizing or scalability requirements for these ADCs since users are constantly increasing, and applications are consistently evolving, as well as moving out of datacenters. Complicating matters, most ADCs are fixed-capacity network appliances that provide zero or minimum expansion capability
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     Citrix
By: Schneider Electric     Published Date: Feb 17, 2017
This paper demonstrates, through a series of examples, how data center infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
Tags : dcim, costs, operational processes, data centers
     Schneider Electric
By: Oracle OMC     Published Date: Nov 30, 2017
Lead nurturing is about helping buyers along in their educational journey. Thus, it’s most effective when triggered by prospect activity or behaviors. Lead management technologies are often used to automate such real-time marketing. This type of software makes it possible to track leads and automate content delivery while simultaneously collecting behavioral data and triggering corresponding actions.
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     Oracle OMC
By: Oracle OMC     Published Date: Nov 30, 2017
Successful email marketing, demand generation, and lead management processes hinge on a modern strategy closely aligned to buyer needs and expectations across all phases of the buying process. Using a wide spectrum of digital channels, today’s buyers employ an extensive network of tools and resources to make the most informed purchase decisions. The Modern Marketing era is driven by the self-educated buyer who marketers must engage to achieve a relevant, targeted, and value-based customer experience. Marketers are increasingly enhancing their understanding of how data can fuel the delivery of meaningful interactions. This access to vast sources of information that marketers are applying to execute and achieve more refined marketing simply can’t be gleaned manually.
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     Oracle OMC
By: HP     Published Date: Nov 05, 2014
IT has never been more important to doing business, which means that IT infrastructure must be simpler, smarter, faster, more flexible, and more business-aligned than ever. New service delivery models are driving new Tier-1 storage requirements that reveal how the traditional focus on performance and availability are clearly not enough to support virtualization, ITaaS, and new cloud service delivery models. The world is moving rapidly towards a New Style of IT, and will leave behind any business that doesn’t adapt even more rapidly. Is your storage ready? Download this whitepaper now.
Tags : data center, change management, data management, storage space, storage criteria, storeserv, tier-1, market reportit requirements
     HP
By: Adobe     Published Date: Nov 02, 2018
Improving the customer experience is a strategic imperative for most organizations today, but delivering an engaging experience across the growing number of digital customer touch points can be a daunting challenge. Organizations must deliver responsive experiences that “play well” on smartphones, PCs, and tablets. They must publish content to installed app experiences on mobile and other connected devices, to social channels, and to email campaigns. They must manage global sites in different languages, localize the experience for different markets, and — increasingly — personalize the experience for different customer personas or segments. A modern digital experience management platform is essential for any organization hoping to make digital experience delivery a core competency. IDC interviewed organizations using Adobe Experience Manager Sites (AEM Sites) to understand the impact of the platform on their ability to create, manage, and deliver digital experiences. Study participants
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     Adobe
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