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By: IBM     Published Date: Oct 13, 2015
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
Tags : ibm, active management, customer experience, proactive customer care, csp, communications service providers, telecom, crm & customer care
     IBM
By: IBM     Published Date: Apr 14, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
Tags : ibm, telecom, customer experience, proactive customer care, csp, communication service providers, customer experience/engagement
     IBM
By: Quocirca     Published Date: Sep 13, 2007
File servers continue to proliferate, and email has moved from a basic tool for exchanging documents to an inherent part of an organization’s communication and collaboration portfolio. With such ad-hoc information sources now being a mission critical function, the need for data management and archival is becoming critical.
Tags : information management, servers, storage, quocirca
     Quocirca
By: McAfee     Published Date: Apr 25, 2014
McAfee® Threat Intelligence Exchange and the McAfee Security Connected Platform can help integrate workflows and data to overcome siloed operations and shift the security model to agile, intelligent threat prevention. This paper describes three use cases to illustrate the benefits.
Tags : advanced malware, security, suspicious files, dynamic sandboxing, static analytics, threat prevention, mcafee network security, mcafee web gateway
     McAfee
By: Cisco     Published Date: Feb 16, 2016
Since the 1990s, email has evolved from a tool used primarily by technical and research professionals to become the backbone of corporate communications. Each day, more than 100 billion corporate email messages are exchanged.1 Security has naturally become a top priority. But mass spam campaigns are no longer the only security concern.
Tags : cisco, email threat, data, data security, information security, security
     Cisco
By: Cisco     Published Date: Feb 16, 2016
From collaboration to communication to data access, the web is a mission-critical business tool. Enterprises rely on the web not only to innovate and compete but also to conduct business. But the web poses significant security risks that are easily encountered by users, yet not so easy to detect.
Tags : cisco, web threat, data security, information security, data access, security
     Cisco
By: Actiance, Inc.     Published Date: Jan 15, 2015
Healthcare providers are starting to realize that using electronic communication, collaboration, and social networks to keep in touch with each other and with patients can improve the quality of care they provide. However, it also exposes them to risk since the information they share on these networks has to be protected in order to meet specific regulatory guidelines, like those mandated by HIPAA. The prescription for success is to consider compliant use of these networks before and while they are being used and the technology that helps achieve that goal. Read this paper to gain an understanding of: What the regulatory landscape of the healthcare industry looks like What concerns you should be aware of from a legal perspective
Tags : electronic communications, hipaa requirements, social networks, compliance
     Actiance, Inc.
By: IBM MaaS360     Published Date: Feb 06, 2015
Download the Essential Capabilities for Secure Mobility for a high-level look at the over 300 guidelines in the DISA’s Mobile Device Management (MDM) Server Security Requirements Guide, and strategies to manage this ever expanding list.
Tags : nist, dod requirements, secure mobility, mdm, data communication, device authentication
     IBM MaaS360
By: IBM     Published Date: Apr 20, 2017
The National Institute for Standards and Technology (NIST) and the Defense Information Systems Agency (DISA) have taken leading roles in exploring requirements for Mobile Device Management (MDM) systems for government agencies. Mobile devices, particularly smartphones, are exceptionally vulnerable to security breaches. They are easily lost, are filled with unknown applications, communicate over untrusted networks, and are often purchased by users without regard to IT standards and security features.
Tags : mobile security, mobile device management, enterprise data, application security, information security, communication interception, business data, app security
     IBM
By: ADTRAN     Published Date: Jun 16, 2011
Small and medium enterprises are increasingly upgrading to a UC system, which can improve customer service, streamline product development and speed response to new opportunities. Learn the key steps of UC adoption.
Tags : adtran, telecomm, communication, uc adpotion, ivr application, response time, roi, infrastructure
     ADTRAN
By: Moxie     Published Date: Nov 01, 2017
Consumers are interacting on more devices and channels than ever. They expect to find what they need, fast and friction-less, no matter what — or they’ll find someplace else where they can. With customer self-service on the rise, the need to provide exceptional digital customer engagement has become a competitive differentiator. It’s not enough to chase the latest digital channels. It’s about improving the engagement to get customers what they need — before they have to ask for it.
Tags : customer engagement, digital channels, digital experience, communication channels, mobile experience
     Moxie
By: Vonage Business     Published Date: Aug 12, 2015
Telesphere‘s advanced cloud-powered features will simplify your business communications and boost your company’s collective productivity. By integrating these powerful features with your business’ existing solution, from Microsoft Outlook to your custom CRM solution, your team will save time and money with unified communications.
Tags : 
     Vonage Business
By: McAfee     Published Date: Sep 15, 2014
Attacks today incorporate increasingly sophisticated methods of social engineering and client-side software manipulation to exfiltrate data without detection. Some attackers leverage so-called spearphishing to entice employees to give up access information and spread their attacks to other enterprise systems; others use password crackers against compromised applications in order to gain further access rights to the network. The attackers might also set up channels for command and control communications with the compromised systems, as in the case of the Zeus or SpyEye bot infections.
Tags : network protection, it security, firewall, hacker detection, security management
     McAfee
By: RelayHealth     Published Date: Mar 29, 2013
Pharmacies must look beyond automation of traditional processes, like prescriptions and communication toward two-way, interactive connectivity, giving the pharmacy the capability to both view and populate the patient’s community health record.
Tags : clinical integration, pharmacy integration, longitudinal patient record, medication adherence
     RelayHealth
By: Microsoft Visual Studio Team System     Published Date: Apr 29, 2009
Today’s economic climate presents challenges in achieving business differentiation.  Investing in innovation during an economic downturn may seem counterintuitive at first, but it can help companies pull ahead of the competition by displaying a show of strength in a climate of weakness.  The Microsoft® Application Platform can help organizations do more with less, enabling them to more quickly, efficiently, and cost-effectively deliver custom solutions that provide strong business value.
Tags : microsoft, vsts, microsoft vsts, affordable innovation, application platform, custom solutions, application life-cycle management, rich development platform
     Microsoft Visual Studio Team System
By: AWS     Published Date: May 09, 2018
More and more businesses are embracing workplace mobility and bring-your-own-device (BYOD) strategies as a method to reduce costs and stimulate productivity. These initiatives give employees, contractors, and business partners the power to remotely contribute, collaborate, and communicate with team members from familiar devices, anywhere around the world. To implement these strategies effectively however, IT teams must provide access to applications, business systems, collaboration platforms, and development environments without sacrificing end-user experiences, hindering their organization’s security posture, or inducing excessive costs. What many are finding is that traditional methods of desktop and application delivery and on-premises Virtualized Desktop Infrastructure (VDI) often cannot live up to this task, as they introduce new challenges upon implementation.
Tags : 
     AWS
By: MediaVantage     Published Date: May 03, 2011
An informative new whitepaper highlights the importance of consistency for your brand's success and offers four recommendations that every PR professional should consider for more effective communications.
Tags : mediavantage, communications, planning, management, reputation mangement, social media, strategy, planning
     MediaVantage
By: BlackBerry     Published Date: Jun 22, 2010
Fast, accurate communications are the underpinnings of patient care and safety. Yet, today's hospital staff carry so many pagers and other devices, it's become cumbersome. With Amcom Mobile Connect, you can simplify communications and strengthen care by using your BlackBerry smartphone for code alerts, patient updates, lab results, consult requests, and much more. In short, everything.
Tags : blackberry, smartphones, wireless, pda, pagers, healthcare, enterprise servers, it management
     BlackBerry
By: Workfront     Published Date: Mar 10, 2017
Workfront Marketing Work Management solution significantly reduces surprises by improving communications and speeding review cycles.
Tags : workfront, ameritas, marketing work management, mwm
     Workfront
By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
Tags : avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions
     Avaya
By: Cantaloupe     Published Date: Mar 30, 2010
The hype about video search has just begun which means lots of questions, lots of new experts, and not enough time to sort through it all. This new whitepaper "An Effective Video SEO Strategy in Three Phases" will give you the blueprint for getting started and beyond. Learn all about: the 2 things you should be doing right now to improve your video search engine optimization; widespread myths about what works and what doesn't; Advanced tips for even greater results and more!
Tags : cantaloupe, online video, social media, search, communication, facebook, twitter, seo
     Cantaloupe
By: Unica Corporation     Published Date: Jan 19, 2010
Most web analytics solutions were initially architected to generate reports using only aggregate data. Next generation web analytics solutions use both aggregate and individual level data to achieve interactive marketing success. This free interactive infographic, includes live links that will guide you through a valuable framework for web analysis and gives insight into your overall website performance and visitors' behaviors. Learn how to optimize your visitors' website experiences and turn those experiences into actions.
Tags : interactive web analytics map, next generation web analytics, website optimization, multi-channel analytics, aggregate level analytics, individual level analytics, website performance, behaviorial targeting
     Unica Corporation
By: Polycom     Published Date: Sep 04, 2012
This report examines the basic components of video conferencing as a fundamental tool for businesses to enhance communication and collaboration between employees, partners and customers.
Tags : video collaboration, video conferencing, point-to-point, multi-point, video call management, polycom realpresence platform, content management, device management
     Polycom
By: Cisco     Published Date: Feb 23, 2016
The Internet of Things may be a hot topic in the industry but it’s not a new concept. In the early 2000’s, Kevin Ashton was laying the groundwork for what would become the Internet of Things (IoT) at MIT’s AutoID lab. Ashton was one of the pioneers who conceived this notion as he searched for ways that Proctor & Gamble could improve its business by linking RFID information to the Internet. The concept was simple but powerful. If all objects in daily life were equipped with identifiers and wireless connectivity, these objects could be communicate with each other and be managed by computers.
Tags : communication, internet, network management
     Cisco
By: Epson     Published Date: Dec 18, 2017
When it comes to display technology today, businesses tend to invest in flat panel TVs without much thought. But visual communication is an important element essential for success. When a new product is unveiled to a room of editors, when engineers analyze a circuit board, or when a teacher attempts to bring a classroom subject to life, visuals are as powerful as the spoken word, if not more. This paper offers insight on the state of visual display to ensure you make the right decision on your next investment, whether it’s a replacement, revamp, or remodel. Learn how to use and maintain visual display technology to make the greatest positive impact on your organization with the highest return of investment.
Tags : display technology, visual communication, virtual display, projectors
     Epson
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