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By: Vision Critical     Published Date: Jun 23, 2009
When new ideas and market opportunities arise, Vodafone New Zealand's goes directly to customers for their feedback. The company has 30,000 New Zealanders on their community panel, Vodafone Voice. With rapid results and actionable insights, the panel is able to provide Vodafone Executives timely answers to make informed decisions that maintain brand relevance for customers. Vodafone relies on the panel to assist in making decisions around which products, services or offerings are worth pursuing.
Tags : vodafone, online community, customer voice, customer data, crm, cost savings, vision critical, marketing research
     Vision Critical
By: iDirect     Published Date: Aug 21, 2009
With developments in IP networking in general and the Internet in particular, the ability to transmit voice calls which have been traditionally handled by the public switched telephone network (PSTN) over a lower cost IP infrastructure has become a reality. More and more users are researching VoIP capability when purchasing a connection to the Internet or simply expanding their private intranet.
Tags : voice over ip, ip telephony, voip, ip networking, ip networks, pstn, telephone, phone
     iDirect
By: Polycom     Published Date: Mar 13, 2015
We are now in a world of Unified Communications (UC) and your employees are using many devices and modalities to communicate. A phone is still needed, but its use as a “stand-alone” device is changing as end users now have a wider range of communications options afforded by UC including chat, video, and communications on a phone or mobile devices (BYOD). As IM becomes the new dial tone (“U there?”, “Is now a good time to talk”), when your users want to talk, they expect to be able to place their phone call from their UC client. For most companies today, that UC client is Microsoft® Lync®. While the user may want to place their phone call from Lync, they also want to be able to use a telephone dial pad to dial numbers, access features with convenient feature keys, and be able to choose between using a handset, headset, or speakerphone—and they want to use their phones in ways that are fully integrated with their Lync client.
Tags : mobile, lync, unified communication, concept, brand, enterprise, voice, products
     Polycom
By: Polycom     Published Date: Jan 14, 2016
Review this Polycom voice selection guide for selecting the right solution for you such as Polycom RealPresence Trio 800, Polycom VVX Business Media Phones, and more.
Tags : conference phone, communications, conferencing, microsoft, phone, polycom, skype, o365
     Polycom
By: Polycom     Published Date: Sep 15, 2015
We are now in a world of Unified Communications (UC). Your employees are using many devices and modalities to communicate. A phone is still needed, but its use as a “stand-alone” device is changing as end users now have a wider range of communications options afforded by UC including chat, video, and communications on phones or mobile devices (BYOD).
Tags : collaboration, conferencing, lync, microsoft, phone, polycom, skype, video
     Polycom
By: InsideUpbg     Published Date: May 21, 2015
Table of Contents Facts about Business VoIP | Key Benefits of Business VoIP | Major Drawbacks | Top Questions to Ask Vendors | Evaluating Providers
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     InsideUpbg
By: mindSHIFT     Published Date: Nov 29, 2007
Will Voice over IP technology provide business-class security and reliability you expect in your phone system?
Tags : voip, voice over ip, vonage, communication, phone, phone system, long distance provider, phone service provider
     mindSHIFT
By: Vonage Business     Published Date: Aug 12, 2015
Download this white paper to learn more about Vonage's suite of feature-rich communication solutions that combine leading technology and flexibility to create the perfect solution for any business.
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     Vonage Business
By: Vonage Business     Published Date: Aug 12, 2015
Download this brochure to learn more about Vonage’s portfolio of business products which cover the full spectrum of business communications needs, serving single-person companies to those with thousands of employees spread over multiple locations.
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     Vonage Business
By: Avaya     Published Date: Nov 21, 2017
In an industry like automobile sales and service, responsiveness can easily mean the difference between a service appointment, a large-ticket sale – or a customer taking their business elsewhere. Despite its reputation for meeting and exceeding customer needs, Voss Auto Network was using an aging communications system. The network of dealerships, including eight locations across Ohio, serves over 500 employees. Getting calls even when “walking the lot,” quickly retrieving voicemails, and having the ability to easily track missed calls all proved key to taking customer service, sales, and repeat business to the next level.
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     Avaya
By: Avaya     Published Date: Nov 27, 2017
In an industry like automobile sales and service, responsiveness can easily mean the difference between a service appointment, a large-ticket sale – or a customer taking their business elsewhere. Despite its reputation for meeting and exceeding customer needs, Voss Auto Network was using an aging communications system. The network of dealerships, including eight locations across Ohio, serves over 500 employees. Getting calls even when “walking the lot,” quickly retrieving voicemails, and having the ability to easily track missed calls all proved key to taking customer service, sales, and repeat business to the next level.
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     Avaya
By: Tripp Lite     Published Date: Jun 28, 2018
Credit, debit and ATM card fraud costs consumers, merchants and financial institutions billions in losses every year. The payment card industry has responded by creating the PCI security standard. Merchants that fail to comply with PCI face increased risk of security breaches and substantial contractual penalties. Tripp Lite Wall-Mount Rack Enclosures help merchants achieve PCI compliance by securing network/telecommunications hardware and storage media in retail point-of-sale environments and other locations.
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     Tripp Lite
By: Silver Peak     Published Date: Oct 28, 2013
In recent years, data deduplication has made its ways from the storage to the networking community. More specifically, it has become an important tool for optimizing application performance across the WAN. By eliminating the transfer of repetitive IP traffic, deduplication significantly improves WAN utilization and accelerates data transfers between geographically disperse locations. This saves bandwidth costs and helps to overcome many obstacles when communicating across a WAN. This paper discusses how WAN deduplication works, and how it can be effectively deployed as a complement to existing storage deduplication solutions.
Tags : wan, silver peak, deduplication, storage
     Silver Peak
By: Waymedia     Published Date: Oct 23, 2008
Millions of  handsets are sold around the world daily. Handsets are by far the preferred platform of communication there is.  People spend more time using their mobile phones than any other device or gadget, and they pay special attention to everything stored in those handsets. In a few words:  If brands want to have a presence in their consumers’ environment, and if they want their message to be heard and seen, then they imperatively need to put some value content on users mobile phones. Mobile marketing is typically understood as SMS Marketing, which is managed from a distant point and it impacts the user at random times.
Tags : waymedia, mobile marketing, sms, interactive marketing
     Waymedia
By: Cisco     Published Date: Apr 14, 2011
Learn the who, why, how and where of connecting a business-so you can make informed technology decisions that save your company time and money.
Tags : small business network, business communications, business connectivity, cisco, smb networks
     Cisco
By: Cisco     Published Date: Apr 14, 2011
Find out how Unified Communications combines voice and data on a single network to improve the way you do business.
Tags : cisco, voice, wlan, communications, ip networks, vlan
     Cisco
By: Akamai Technologies     Published Date: May 05, 2017
Web applications are valuable tools for businesses of all sizes. These applications enable businesses to communicate with customers, prospects, employees, partners, and other information technology (IT) systems. By definition, web applications must be open, interactive, and accessible at all times.. This report, authored by Frost & Sullivan analysts, takes a comprehensive look at the current Web Application Firewall (WAF) vendor landscape and analyzes the current web application threat landscape and how vendors will scale to face it.
Tags : web applications, waf, ips
     Akamai Technologies
By: PGi     Published Date: Mar 16, 2017
Thinking about a web conferencing solution switch? Then this IT Buyer’s Guide to Web Conferencing is for you. The positive impact of a web conferencing solution is well-established. But a web conferencing tool can become just another pain point for IT teams. To reduce the resource and budget burdens your team, it is imperative to find the right solution from the start. Download PGi’s IT Buyer’s Guide to Web Conferencing to use as a reference tool for your research.
Tags : microsoft skype, skype for business, skype, lync, teleconferencing, audio conferencing, conferencing, web conferencing
     PGi
By: Flimp Media     Published Date: Feb 02, 2010
This report, which describes the emerging web video direct marketing category, discusses how online video marketing isn't just for advertisers anymore; explains the applications and benefits of interactive web video and in particular video landing pages for direct marketing, communications and sales; and explores how new technologies are enabling users to create, distribute and measure effective email video marketing campaigns without programming or advanced technical skills.
Tags : flimp, b2b, idc, intelligent digital collateral, digital sales, direct marketing, analytics, rich media
     Flimp Media
By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
Tags : remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk
     WebEx Communications
By: Quocirca     Published Date: Nov 13, 2007
Businesses across Europe are becoming increasingly reliant on web-enabled applications that are accessed over the public internet. One of the key drivers for this is to open up communications with external organizations that are fundamental to core business processes.
Tags : bpm, business process, web application, customer service, customer satisfaction, business management, order, order management
     Quocirca
By: Nuance Communications     Published Date: May 28, 2010
Register today to view to the webcast Proactive Notifications for Financial Services: Using Automated Customer Communications to Manage Risk and Retain Customers.
Tags : nuance, retail banking, fraud, identify, contact, theft, outbound, business risk
     Nuance Communications
By: IBM     Published Date: Feb 03, 2010
Catch the latest analyst insights on what matters in the UC market - what is critical - the value of telephony integration - and the benefits of a sound call control strategy.
Tags : ibm ep, empowering people, telephony integration, unified communications, collaboration cost
     IBM
By: Motorola     Published Date: Feb 06, 2008
Webcor's industry is highly competitive. To maintain and build on its leadership position, the company's employees must be able to clearly communicate and quickly respond to a wide range of stakeholders, including customers, architects, contractors and manufacturers. This case study details how Good™ Mobile Messaging helped Webcor employees stay on top of things.
Tags : motorola, case study, motorola good
     Motorola
By: WebEx Communications     Published Date: Dec 14, 2007
The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone™ Network.
Tags : online meetings, web conference, online collaboration, elearning, online classroom, web training, webinar, online demos
     WebEx Communications
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